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The conversation is a webchat support interaction between a customer, Rukeya, and a Yodel representative, Tannu, regarding a parcel delivery issue. Rukeya's parcel was not accepted by the initially selected store, and Tannu assisted in redirecting the parcel to a new store, confirming that an update would be sent to Rukeya's email within 24 hours. The chat concluded with Tannu encouraging Rukeya to use the Yodel app for future order tracking.

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sarahchowdhury031
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19 views2 pages

Chat Transcript

The conversation is a webchat support interaction between a customer, Rukeya, and a Yodel representative, Tannu, regarding a parcel delivery issue. Rukeya's parcel was not accepted by the initially selected store, and Tannu assisted in redirecting the parcel to a new store, confirming that an update would be sent to Rukeya's email within 24 hours. The chat concluded with Tannu encouraging Rukeya to use the Yodel app for future order tracking.

Uploaded by

sarahchowdhury031
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Tannu at 11:30:06

Thanks for sharing your details. We're just looking into your parcel and will be
with you shortly.

You at 11:30:17
That’s fine

Tannu at 11:30:35
Hello Rukeya. Thank you for contacting Yodel Webchat support. My name is Tannu.

You at 11:30:42
Hello

You at 11:31:19
When I track my order it says there is an issue with the parcel and to try and web
chat

You at 11:31:43
I did so earlier and was told my deleiher store would be changed however it has not
been changed and there is still an issue with it

Tannu at 11:32:33
Please allow me a moment, while I check your details in the system.

You at 11:32:48
okay that’s fine

Tannu at 11:37:43
Could you please provide your parcel delivery address? This will help me ensure
that I provide you with the most accurate and relevant information

You at 11:38:15
International supermarket

You at 11:38:18
140-142 Soho Road BIRMINGHAM

Tannu at 11:40:39
Thank you for the confirmation. Please wait a moment while I fetch your details so
I can provide you with the correct information.

You at 11:40:48
Okay

Tannu at 11:47:40
Thank you for staying with me, Rukeya.

You at 11:47:47
No worries

Tannu at 11:48:15
As I can see from your parcel details, your concern has already been raised with
the team. The team has responded that your parcel was not accepted by the store you
selected. I kindly request you to confirm your nearest store so that I can redirect
your parcel to that store.

Tannu at 11:49:16
Are we still connected?
You at 11:49:34
I think it’s called hayer borthers

You at 11:49:38
350 soho road

You at 11:49:59
b21 9QL

Tannu at 11:50:28
Please allow me a moment, while I check your details in the system.

You at 11:56:10
Is it possible to change the delivery address to this store ?

Tannu at 11:57:42
Yes, I have raised your concern with the team, and they will respond to you within
24 hours regarding your parcel delivery. I kindly request you to wait for the
update from the team.

Tannu at 11:57:53
Is there anything else I can assist you with?

You at 11:57:59
okay that’s fine

You at 11:58:04
how will I be contacted ?

Tannu at 11:59:14
You will receive an update on the email address [email protected].

You at 11:59:25
okay that’s fine

You at 11:59:30
thank you for your help

Tannu at 11:59:42
You are welcome. Is there anything else I can help you with?

You at 11:59:57
nothing else

Tannu at 12:00:15
Thank you for using Yodel webchat support! We appreciate your time. Don’t forget to
download the Yodel app for easy tracking of your future orders. Wishing you a
wonderful day ahead!

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