LCD Television

Service Manual

Chassis： MT9602

Version: V 1.00

Hisense Visual Technology Co., Ltd.

June 10, 2021

 REVISION HISTORY

Version Revise content Reviser Date

Sun
V1.00 First issued 2021-6-10
Penglin

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 Contents
。
Contents .......................................................................................................................................................................- 3 -
Service Manual ...........................................................................................................................................................- 4 -
1. Precautions and notices.....................................................................................................................................- 4 -
1.1 Warning...................................................................................................................................................- 5 -
1.2 Notes .......................................................................................................................................................- 7 -
2. TV boards: ......................................................................................................................................................- 10 -
2.1 Main board layout .................................................................................................................................- 10 -
2.3 TV boards part list ................................................................................................................................- 12 -
3. Factory/Service OSD Menu and Adjustment ..................................................................................................- 13 -
3.1 Remote Control.....................................................................................................................................- 13 -
3.2 How to enter the Factory OSD Menu ...................................................................................................- 14 -
3.3 Factory OSD Menu ...............................................................................................................................- 16 -
4. Software Upgrading ........................................................................................................................................- 21 -
4.1 USB Upgrade ........................................................................................................................................- 21 -
4.2 Mstar Tool upgrading............................................................................................................................- 23 -
5. Trouble shooting .............................................................................................................................................- 35 -
5.1 Troubleshooting for Remote Control ....................................................................................................- 35 -
5.2 Troubleshooting for Function Key ........................................................................................................- 36 -
5.3 TV won’t Power On ..............................................................................................................................- 37 -
5.4 Troubleshooting for Audio ....................................................................................................................- 38 -
5.5 Troubleshooting for TV/HDMI input ...................................................................................................- 39 -
5.6Troubleshooting for Video input ............................................................................................................- 40 -
6. Signals Block Diagram & power assign & schematic diagram ......................................................................- 40 -

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 Service Manual
1. Precautions and notices

BEFORE SERVICING THE LCD TV, READ THE SAFETY PRECAUTIONS IN

THIS MANUAL.

USE ONLY MANUFACTURER SPECIFIED REPLACEMENT PARTS WHEN

SERVICING.

USE OF NON-AUTHORIZED PARTS WILL VOID THE MANUFACTURE'S

WARRANTY

Proper service and repair is important to the safe, reliable operation of all Hisense

Equipment. The service procedures recommended by Hisense and described in this

Service Guide are effective methods of performing service operations. Some of these

service operations require the use of tools specially designed for the purpose. The special

tools should be used when and as recommended.

It is important to note that this manual contains various CAUTIONS and NOTICES

which should be carefully read in order to minimize the risk of personal injury to service

personnel. The possibility exists that improper service methods may damage the

equipment and pose risk of personal injury

. It is also important to understand that these CAUTIONS and NOTICES ARE NOT

EXHAUSTIVE. Service should only be performed by an experienced electronics

techician trained in the proper Television safety and service methods and procedures

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Hereafter throughout this manual.

1.1 Warning

1.1.1

Critical components having special safety characteristics are identified with a by the

Ref. No. in the parts list. Use of non-manufacturer's recommended parts may create

shock, fire, or other hazards. Under no circumstances should the original design be

modified or altered without written permission from RCA. Hisense Eassumes no

liability, express or implied, arising out of any unauthorized modification of design.

Servicetech assumes all liability.

1.1.2.

All ICs and many other semiconductors are susceptible to electrostatic discharges (ESD).

Careless handling during repair can reduce life drastically. When repairing, be sure to

use anti-static table mats and properly use a grounding wrist stra. Keep components and

tools also at this same potential.

IMPORTANT:

Always disconnect the power cord from AC outlet before replacing parts or modules.

1.1.3

To prevent electrical shock, use only a properly grounded 3 prong outlet or extension

cord.

1.1.4

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When replacement parts are required, be sure to use replacement parts specified by the

manufacturer or have the same characteristics as the original part. Unauthorized

substitutions may result in fire, electric shock, or other hazards and will void the

manufacturer's warranty.

1.1.5

Safety regulations require that after a repair the set must be returned in its original

condition. In addition, prior to closing set, check that:

-Note:

>All wire harnesses and flex cables are properly routed and secured with factory tape

and/or mounted cable clamps.

> All cables and connectors are properly insulated and do not have any bare wires/lead

exposed

1.1.6

(1) Do not supply a voltage higher than that specified to this product. This may

damage the product and may cause a fire.

(2) Do not use this product:

> High humidity areas

> In an area where any water could enter or splash into the unit.

High humidity and water could damage the product and cause fire.

(3) If a foreign substance (such as water, metal, or liquid) gets inside the panel

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 module, immediately turn off the power. Continuing to use the product may cause fire

or electric shock.

(4) If the product emits smoke, and abnormal smell, or makes an abnormal sound,

immediately turn off the power. Continuing to use the product, it may cause fire or

electric shock.

(5) Do not pull out or insert the power cable from/to an outlet with wet hands. It may

cause electric shock.

(6) Do not damage or modify the power cable. It may cause fire or electric shock.

(7) If the power cable is damaged, or if the connector is loose, do not use the product:

otherwise, this can lead to fire or electric shock.

(8) If the power connector or the connector of the power cable becomes dirty or dusty,

wipe it with a dry cloth. Otherwise, this can lead to fire.

(9) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,

or sold with the apparatus. When a cart is used, use caution when moving the

cart/apparatus combination to avoid injury from tip-over

1.2 Notes

Notes on Safe Handling of the LCD panel and during service

The work procedures shown with the Note indication are important for ensuring the

safety of the product and the servicing work. Be sure to follow these instructions.

• Before starting the work, secure a sufficient working space.

• At all times other than when adjusting and checking the product, be sure to turn OFF

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the POWER Button and disconnect the power cable from the power source of the TV

during servicing.

• To prevent electric shock and breakage of PC board, start the servicing work at least 30

seconds after the main power has been turned off. Especially when installing and

removing the power board, start servicing at least 2 minutes after the main power has

been turned off.

• While the main power is on, do not touch any parts or circuits other than the ones

specified. If any connection other than the one specified is made between the measuring

equipment and the high voltage power supply block, it can result in electric shock or

may trip the main circuit breaker When installing the LCD module in, and removing it

from the packing carton, be sure to have at least two persons perform the work.

• When the surface of the panel comes into contact with the cushioning materials, be

sure to confirm that there is no foreign matter on top of the cushioning materials before

the surface of the panel comes into contact with the cushioning materials. Failure to

observe this precaution may result in, the surface of the panel being scratched by foreign

matter.

• Be sure to handle the circuit board by holding the large parts as the heat sink or

transformer. Failure to observe this precaution may result in the occurrence of an

abnormality in the soldered areas.

• Do not stack the circuit boards. Failure to observe this precaution may result in

problems resulting from scratches on the parts, the deformation of parts, and

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short-circuits due to residual electric charge.

• Perform a safety check when servicing is completed. Verify that the peripherals of the

serviced points have not undergone any deterioration during servicing. Also verify that

the screws, parts and cables removed for servicing purposes have all been returned to

their proper locations in accordance with the original setup.

The lightning flash with arrowhead symbol, within an equilateral triangle is

intended to alert the user to the presence of uninsulated dangerous voltage within the

products enclosure that may be of sufficient magnitude to constitute a risk of electric

shock.

The exclamation point within an equilateral triangle is intended to alert the

service personnel to important safety information in the service literature. .

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2. TV boards:

2.1 Main board layout

2.1.1 The top of main board (RSAG7.820.11425/ROH)

Main board 11425 terminals

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Main board 11425 power tree:

Main board 11425 sign block diagram:

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2.3 TV boards part list

Main board Boards function difference Main chassis type For Series

50A53FEVS(0004)
RSAG7.820.11425\RO
Lateral terminal and vertical terminal. MT9602
H
Main board Power parts complex board

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3. Factory/Service OSD Menu and Adjustment

3.1 Remote Control

Different customer the logo maybe have

difference.

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3.2 How to enter the Factory OSD Menu

. With user’s RC

1. Power TV on

2. Press button to select any one source and press button on the
RC then call up “Menu” option. Figure-1

3. Select Sound-Mode> Audio output setting -> Balance Figure-2 Figure-3

4. On the Balance, input figure 1->9->6->9 in sequence on RC. Figure-4

Note: It is important to remember that the hand fingers can’t shield the RC

emitter diode.

5. Call up a “M” on the left-top of TV, then press button again, the
Factory menu appear then.

6．DC power off and DC power on the TV, which can exit Factory OSD.

Figure-1

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 Figure-2

Figure-3

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 Figure-4

On the Balance, input figure 1->9->6->9 in sequence on RC.

3.3 Factory OSD Menu

1、If you want to learn more about TV, you’d better read Factory OSD menu list but

would not adjust the value please. The Factory menu may be have difference for diverse

market and customer. Take 50A53FEVS(0004) for example.

2、Check whether the Key information under the current Version is OK, if appears “NG”

or such as following red surround irregular information then need rewrite the key.

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 Factory menu Description Remark

White Balance data adjusting, different source

White Balance has different WB values. Before adjusting,
please change to desired source.

channel init TV Produce signal preset, during the factory

produce using.

Option
Items can choose

Soft version current software version information

Write keys Write key

Version
TV software information

Menu
MAC address information
MAC Address

Cur project ID

WIDEVINE key WIDEVINE key code

HDCP1.4 key

HDCP2.2 key

Code information
ESN

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Channel init Huang Dao

Qing Dao TV Produce signal preset, during the

factory produce using.

Gui Yang

……

ToFAC M/U "M" used in factory product.

Option
"U" used in user state.

Clear All

Region

country
Country choose

Logo
Customer logo choose
Language
Language choose

UART
On/off (when choose "on" then can serial port
connect with Tool successfully)
PQ COM On/off

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 MAC If MAC key code lost, you can write.

HDCP2.2
If HDCP key code lost, you can write .

Write keys HDCP1.4

If HDCP key code lost, you can write .

Netflix
If Netflix key code lost, you can write .
If Widevine key code lost, you can write .
Widevine

Note:
The Factory menu may be have difference for diverse market and customer, above Factory
menu only for reference.
The factory menu data varies according to different sources. Incase changing the factory data by error, you can
choose to “Clear Unprotectly”, by which you can resume the default value.
To clean the EEPROM:
a. Select the item “Option”--“Clear all” in Factory mode.

b. Press button to clear the EEPROM data.

c. Close the OSD menu after 5 seconds.
d. Restart the TV.
e Also the Keys information must been checked, if appear “NG”, then must rewrite key code.

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4. Software Upgrading

4.1 USB Upgrade

Main software upgrade directly with USB

The main software can be upgraded with USB disk. It includes two modes: user mode、 factory mode.
Take 50A53FEVS(0004) for example.
4.1.1 TV in user mode：
a. Decompress MTK_DEV_US_pkg_YYYYMMDD.[Link] (YYYYMMDD is the year/month/day/hour/minute
when the software is being built, such as MTK_DEV_US_(4K_)pkg_20200321.[Link]), then change
usb_XXX.bin file name to “[Link]” and the bin file to the USB root directory. Please make sure
there are no other “*.bin” files in the root directory of USB disk.
b. AC power off the TV, insert the USB disk, AC power on and long press the “power” key . If “upgrading
software not turn off……” is shown on TV, it means TV successfully enters upgrading status. Upgrade process
bar will indicate the progress. It needs about 8 minutes to complete the whole software upgrade.
c. After upgrade, TV can automatically reboot.
d. Enter the Factory OSD Menu to check the main software version, and then choose “option”“Clear all” to do
clean up.

4.1.2 TV in factory mode：

a. If TV is in Factory mode, only have difference from chapter 4.1.1 b. as following. others are same.
b. TV is in factory mode, only AC power off TV and insert the USB disk, next AC power on, TV can identify
automatically to update, till call up “upgrading software not turn off……” interface, Upgrade process bar will
indicate the [Link]

4.1.3 If the above USB upgrade methods fail, you can use serial “cu” to update.

4.1.4 When upgrade successfully, We must ensure the TV mode of running correctly.
Paths: Factory MENU
Once choose another TV mode, must AC power off and power on the TV to reboot.

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Firgure-1: upgrading software

Firgure-1

Firgure-2 : Software upgrade complete,TV automatically reboot.

Firgure-3

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4.2 Mstar Tool upgrading

If USB upgrades failure, TV crashed and SecureCRT no print message. Repairer must read IC device
ID code 、 decipher& burn the Mboot program the EMMC flash first. then USB disk to upgrade
the“upgrade_loader_no_tvcertificate.pkg “file.

Hardware connecting

Connect the unit to your pc with Hisense USB-serial port cable. USB port connects to your PC and
earphone port to TV’s CN7(earphone hole). As following.

USB-serial USB to
TV

Earphone to main board

earphone hole.

4.2.1 Open the UART serial option

UAR serial choose “on “
Menu: Factory MENU-->Options–>Uart Switch–>on

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 If finish the updating and data adjust UART serial, Uart Switch choose “off “

4.2.2 Mstar USB-serial driver

If First use Mstar bebug Tool, you have to install drive software for bebug board.
If your PC is Windows XP system:
First install [Link] of FTC100103(MSTAR) rar file in your PC.
This is a drive software of Mstar

Another:
If your PC is Win7 system, you will have to install CDM20802_Setup_WIN7 rar file，and then open the
software of SecureCRT in your PC.

4.2.3 Stop board serial connect with SecureCRT

Run SecureCRT,printing information includes three status:Mboot\Supernova\no print information.
Current steps:
1) Run [Link]
2) TV power on.
3) SecureCR tool print information can appear or not.

How to distribute the three status?

1) appearing “<< MStar >>#” that meaning is in Mboot status;

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2) Rolling many informmation automatically that meaning is in Supernova status;
3) No any print information that meaning the eMMC of board is no program.

Stop board serial with SecureCRT

1) In mboot status:
<< MStar >>#
Input “du” and “enter” key to ensure, then close the SecureCRT window.
2) In Supernova status:
Input “00112233”and “enter” key to ensure, then close the SecureCRT window.
3) If no any print information with SecureCRT,then can directly close the SecureCRT window.

4.2.4 How to collect log files

1) TV AC power on
2) USB connect correctly
3) Mstar serial Tool connect correctly
4) When questions appear , computer run SecureCRT input lowercase ” getlog” ,if fails input
another”05328087”.then rolls the lots of log print message.
5) Save the log print message to soft engineer.

4.2.5 Mstar Tool upgrading

Mstar Tool upgrading includes two states: one is TV board has had Mboot software,the

other is TV board have no Mboot software.

TV board has had Mboot software:

If TV board has had mboot software already, now need update a new one. It is

important to stop serial port at first. as following.

Run the SecureCRT ,Pressing the “enter” key and at the same time AC power on the TV,

then get into mboot interface to

appear <<MSTAR>># promoting character.

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Behind the <<MSTAR>># input “du” then “enter” to ensure.

How to get the Device ID password?

● Connect the board with PC via to Hisense debug tool,With MSTVTool4.163 , run MSTV_Tool.exe

● Ensure “ ” button connected correctly, then click "Show DeviceID"button，you will get device ID like

0003C0701F4447FBFB0A03.
Read more again to contrast the IC Device whether has change.

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● Send the device ID to the IC developer ， MSTAR max-sc lv( 吕 思 成 )[Link]@[Link]
securitysecurity@[Link] Waiting for the feedback of ID password.

Deciphering

Method 1
● Use MSTV_Tool_4156_258303 tool ,run MSTV_Tool.exe，Click "Show DeviceID"button to inspect the Device
ID.
● Click “View”->“Open DebugPort” choose “3rd generation input”，input the ID password from the IC developer
then click “Run”

Click” Run”

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Method 2
Store the Device ID

When click "Show DeviceID"button，you can get device ID. Next click “OK” button to copy;
Open the “[Link]” file in the same direction of “MSTV_Tool.exe”to stick the Device ID.
Password .txt file

● Send the device ID to the IC developer ， MSTAR max-sc lv( 吕 思 成 )[Link]@[Link]

securitysecurity@[Link] Waiting for the feedback of ID password.

3、Deciphering

Receive the Device ID password ,copy it into the [Link] ,as following.

Click “ enter password”button then bounce “success”window, it indicates deciphering succeed.

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Click “Help---Product Key”, enter “security”

Click “Flash Update Mode”

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 ”

Now Deciphering has finished, Don’t restart the TV .

3) Burn the mboot software with ISP_Tool_5.0.2.

Click “SPI” then click “ Connect”, drawing “ ” in front of “program /Exit ISP/Read file”

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Click“eMMC”then click “More>>”and load following four burning files.
Respectively graphic as following:

Click “X” button to close and save this setting.

“I2C speed setting”choose around 30 ,roughly speed around 200KHz, roughly speed not high
otherwise can cause updating abnormality.

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 Return to “eMMC ”. Then click RUN button to go on.

Waiting for about 8 minutes, a green “Success to program” appears on the screen, indicating upgrading
successfully.

TV board have no mboot software:

Run SecureCRT , AC power on the TV. If nothing appears on screen then can indicates that the TV
no Mboot software, next close the SecureCRT window directly.
4.2.5 USB upgrading
Copy the main software “upgrade_loader_no_tvcertificate.pkg” to the USB root Disk, ensure there
are no other “*.pkg” files in the root directory of USB Disk.
Run the SecureCRT ,Pressing the “enter” keypad and at the same time AC power on the TV, then
appear mboot interface.

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 Input lower-case letter “cu” then “enter” to update the main software.

When main software update successfully, the TV can automatically [Link] the Factory OSD
Menu to check the main software version, and then choose “option”“Clear Unprotectly” to do clean
up.

4.2.6 Next to check the Key information under the current Version whether is OK , if NG must
rewrite key code.

4.2.7 Before upgrade , write down the white balance data of different signal source.

4.2.8 Reset the Options of out of Factory if lost ,such as Region\Country/logo/language …….

4.2.9 Common error

1、 Reading Device ID have different ID codes.

 Check the SecureCRT window whether close.

2、When input key, appear” Input format Error”

 Check Mstv_tool --open debugport -- “3rd generation” whether selected .

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3、ISP_Tool connected failure
 Close the SecureCRT, check whether “ ” in front of “UseSWI2C” of “Config” .

4、If ISP_Tool connected appear error “ Device not selected,yet”;

 Reduce the I2C speed setting figure lower “Roughly speed” about “200KHz” and have a try.

5、After USB upgrade, appear “mtdoops: mtd device (mtddev=name/number) must be supplied，Kernel
panic - not syncing: VFS: Unable to mount root fs on unknown-block(179,4)”
Reason: After burn mboot and before USB upgrade, forget to clear the zone schema.

 Don’t burn mboot again，ONLY restart TV with “cu” demand to USB upgrading again
in mboot .

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5. Trouble shooting

5.1 Troubleshooting for Remote Control

Remote control does not work

YES
Try new batteries Replace battery

NO

YES
Replace RC Replace remote control

Check IR receiver

Change Led & IR board

YES
Replace Led & IR BD

NO

YES
Change Led & IR cable Replace Led & IR cable

NO

Replace main board

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5.2 Troubleshooting for Function Key

Buttons does not work

YES Check solder connections and see if

Check switches
any switches are stuck.
NO
YES Replace Key BD
Check key board

NO

Check Key BD cable

YES

Change Key BD OK
cable

NO
Replace main board

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 5.3 TV won’t Power On

TV won’t power on

NO Make Sure Power

Is LED Check Power YES
light? Output source is live

NO
YES

No light Check Power YES Replace Power Cord

RED
Cord

NO Check/replace IR BD or
Only
Keypad PCA
Try Power on by
one works

Panel Bright
YES Check signal RC and Button

Source Neither
Both
NO YES works
Work
NO Replace Main
BD

Replace Main BD

NO YES
YES Power on OK

Replace Panel
NO
(to contact Hisense tech support.)

Replace Power BD

OK

Notice:

Chassis MTK9602
When TV Standby ,the indicated led is red
When TV normal ,the indicated led is no light..

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5.4 Troubleshooting for Audio

No sound

YES
Check connecter Reconnect

NO
YES
Check speaker wire Replace speaker wire

NO

YES
Check speaker set Replace speaker set

NO

Replace main board YES

OK

Power Supply Board

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5.5 Troubleshooting for TV/HDMI input

No picture on the screen

NO
Check Signal Source
Make sure signal
source is available

YES
Check connect Reconnect

NO

YES
Check cable Replace cable

NO

Replace main board

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5.6 Troubleshooting for Video input

No picture on the screen

Check Source work or not NO

Check Signal Source

YES

YES
Check connect Reconnect

NO

YES
Check Cable/ Wires Replace Cable/Wires

NO

Replace main board

6. Signals Block Diagram & power assign & schematic diagram

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