Medway Council

Parking, Moving Traffic and

School Street Enforcement
Policy

(MPMTSSEP)

April 2024

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 INDEX
1.0 Introduction.............................................................................................4
1.1 Introduction............................................................................................................. 4
1.2 Purpose....................................................................................................................4
1.3 Objectives................................................................................................................4
1.4 Glossary of Terms...................................................................................................5
1.5 Governance and Version Control..........................................................................5
1.6 Definitions............................................................................................................... 6
1.7 Exemptions to the Enforcement Plan...................................................................8
1.8 Discretion................................................................................................................ 8
1.9 Persistent evader....................................................................................................8
1.10 Parking Enforcement by CCTV..............................................................................9
1.11 Bus-Lane Enforcement...........................................................................................9
1.12 Moving Traffic......................................................................................................... 9
1.13 School Streets.........................................................................................................9
1.14 Red Routes.............................................................................................................. 9

2.0 Parking, Moving Traffic and School Street.........................................10

2.1 Parking, Moving Traffic and School Street Management..................................10
2.2 Parking, Moving Traffic and School Street Enforcement..................................10
2.3 Parking, Moving Traffic and School Street Enforcement Priority.....................11

3.0 Enforcement Protocols.........................................................................13

3.1 Yellow Lines.......................................................................................................... 13
3.2 Red Routes............................................................................................................ 17
3.3 Double Parked & Dropped Kerbs........................................................................17
3.4 Residents Parking Bay.........................................................................................19
3.5 Paid for Parking Facilities (including car parks)................................................19
3.6 Wrong Class Vehicles, EV, Disabled, Doctors, Hospitals & Diplomatic Bays.23
3.7 Suspended Parking Places..................................................................................24
3.8 Bus stop and School Zig Zags.............................................................................25
3.9 Bus Lanes and Cycle Lanes.................................................................................26
3.10 Verge Parking........................................................................................................27
3.11 Classific
Moving Traffic........................................................................................................27
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 3.12 School Streets.......................................................................................................30
3.13 Restricted Areas....................................................................................................31

4.0 Suspension of Parking Places in Controlled Parking Zones............33

4.1 How to Arrange For a Suspension......................................................................33
4.2 Weddings and Funerals........................................................................................33
4.3 Private Building Work...........................................................................................33
4.4 Special Events.......................................................................................................34

5.0 Dispensations from Waiting and/or Loading Restrictions................35

5.1 Why and How we give Dispensations.................................................................35
5.2 How to Obtain a Dispensation.............................................................................35
5.3 Removals............................................................................................................... 35

6.0 Exemption for School Street..............................................................356

6.1 Why and How we give Exemption.....................................................................356
6.2 How to apply for Exemption...............................................................................356

7.0 Collecting Penalty Charges..................................................................37

7.1 How to Pay.............................................................................................................37
7.2 Rights of Appeal....................................................................................................37

8.0 Pay and Display……………………………………………………………...39

8.1 Refund of the Parking Charge………………………………………………………..….39

9.0 Useful Contacts.....................................................................................40

APPENDIX 1 (Parking Charter)......................................................................41

10.0 Document updates ………………………………………………………... 42

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1.0 Introduction

1.1 Introduction

Medway Council is responsible for the enforcement of parking regulations both on and off-
street throughout the Medway towns. Medway Council prioritises its on-street enforcement
around four key areas of road safety, reducing congestion, ensuring the road network is
moving and managing kerbside parking provisions.

Although parking contraventions have been de-criminalised, they have not been de-legalised.
It therefore remains an illegal act to park in contravention of the restrictions.

The contents of this policy seek to clarify those areas where Medway Council has discretion on
parking enforcement regulations. This policy does not override the Traffic Management Act
(TMA) 2004, Highway Code or any related regulatory framework. Where there may be
contradiction please ensure that the Department for Transport (DfT) and Secretary of State’s
guidance (February 2008 onwards) takes precedent on statutory matters.

The Traffic Management Act (TMA) 2004 also aims to obtain 100% compliance with the
parking regulations from motorists.

What is important about this policy is that it represents a foundation upon which fairness and
discretion can be applied. (See section 1.8).

1.2 Purpose

A careful balance must be struck between parking provision, parking controls, levels of
charges and enforcement, in order to ensure that we obtain optimum value for the economic
well being of Medway as well as for the sustainability and environmental issues.

1.3 Objectives

Medway’s policy helps support a better and safer environment to generally improve parking
conditions by:

 Delivering a high quality parking service to all road users in a fair and consistent
manner;
 Ensure there is clarity of the enforcement requirements and policy for all Parking
Service Officers, Civil Enforcement Officers and camera operators;
 Be a single point in which enforcement policy is documented and can be easily updated
when change occurs;
 Supporting effective parking management;
 Seeking to improve sustainable access;
 Meeting environmental objectives;
 Co-ordinating and being compatible with neighbouring authorities;
 Ensuring that the needs of disabled people, motorcycles, buses, coaches and local
business are taken into account.

Effective enforcement assists Medway Council in delivering its wider transport objectives by:

 Improving traffic management;

 Assist public transport;
 Assist passage of emergency vehicles;
 Improve road safety
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 Enhance the general street scene.
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1.4 Glossary of Terms

CCTV Closed Circuit Television

CEO Civil Enforcement Officer
CPZ Controlled Parking Zone
DYL Double Yellow Lines
MPEP Medway Parking Enforcement Plan
P&D Pay and Display
PCN Penalty Charge Notice
SYL Single Yellow Lines
TMA 2004 Traffic Management Act 2004
TPT Traffic Penalty Tribunal
TRO Traffic Regulation Order
VRM Vehicle Registration Mark
ANPR Automatic Number Plate Recognition
EV Electric Vehicle
EVCP Electric Vehicle Charging Point

1.5 Governance and Version Control

Ownership

This document is owned by Parking Services, Medway Council.

Previous Editions

Version Date
V1 October 2008
V2 September 2011
V3 October 2012
V4 April 2015
V5 February 2019
V6 November 2019
V7 April 2023

Approval Authority

All re-issues must be authorised by the Parking Business Manager. This copy replaces all
previous versions which are now obsolete.

Any changes will be communicated via formal instructions that will refer to the section of the
Enforcement Plan that is being altered. The full document will then be re-issued when
appropriate.

Temporary or trial changes will not be listed in this document.

This document supersedes any information which previously appeared on Medway Council’s
website or published documentation pertaining to (MPEP) within the towns.

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1.6 Definitions

Waiting, Parking & Stopping

Parking Contraventions are contraventions of the relevant Traffic Regulation Order. As

described in the Road Traffic Regulation Act 1984, parking and waiting are synonymous.
Waiting consists of stopping a vehicle where restrictions apply and can be described as
occurring ‘where the vehicle has been permitted to remain at rest’.

Loading/Unloading

This activity needs to be visible and the process (i.e. the delivery/collection and obtaining any
necessary signature etc) needs to be continuous in order to satisfy the concessions for loading
and unloading. It is only permitted in certain bays and on yellow lines where no loading
restrictions apply.

Picking Up/Dropping Passengers Off

The definition of picking up/setting down is stopping at the kerbside in order to allow a
passenger(s) to board or alight the vehicle. Waiting at the kerbside for passengers to arrive, or
after passengers have left the vehicle, is not part of either of these processes.

Motorcycle in Permit Bays

All vehicles wishing to park within Medway Council permit bays do need to display a valid
permit. A motorcycle user can display their permit in their property window or the property that
is being visited to display a note on the bike stating the address where the permit is displayed
and the permit number and try to park as close to the property as possible. Permission is
granted to display the permit in a tax disc holder, if possible.

Parking in Pay & Display Car Parks including Motorcycles (MC)

All vehicles wishing to park within a Medway council Pay and Display car park must display a
valid ticket or payment via RingGo. AutoPay and Mobon also available in Blue Boar Lane,
Corporation Street and Rochester MSCP car parks. Failure to pay the parking charge may
result in the issuance of a Penalty Charge Notice.

If a valid ticket is unable to be displayed securely then the ticket should be retained as proof of
purchase. Although this will not stop further Penalty Charge Notices being issued, the valid
Pay and Display ticket can be submitted with an appeal. Permission is granted to display the
ticket in the tax disc holder, if possible. Preference is for motorcyclists to purchase a Ringo
session as this will ensure Penalty Charge Notices are not issued needlessly.

Some car parks offer free dedicated motorcycle parking bays. These are identified by MC or
similar markings on the floor. Any vehicle other than a motorcycle, seen parking in these bays
will be issued with a Penalty Charge Notice

Vehicles parking in Electric Vehicle (EV) charging bays in car parks

EV charging bays are identified both by signage and markings on the floor. Only
Electric/Hybrid vehicles that are actively charging with Original Equipment Manufacturers
(OEM) factory fitted batteries, or a battery fitted by a competent garage/person, may use these
bays. Payment of the parking charge is required. See section 3.5 Paid for Parking Facilities,
parked in an electric vehicle ‘charging place without charging Contravention Code 71, for
exemptions.
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 Automatic Number Plate Recognition (ANPR) Car Parks
These are car parks that have a camera both at the entry and exit. The camera will read the
vehicle registration plate when it enters the car park and again when the vehicle approaches
the barrier at the exit. The exact amount of time that the vehicle has been parked will be
calculated according to the tariff for that car park. This means that you no longer have to
estimate the amount of time you think that you are going to be parked for. There is no need to
display a pay and display ticket. Payment should be made when leaving the car park. Penalty
Charge notices can only be issued via a Civil Enforcement Officer (CEO), for any
contraventions of the car park traffic regulation order.

Any exemptions to the parking charge, such as a valid disabled badge holder, must be applied
for via the Medway Council website. All permits should be clearly displayed on the dashboard
of the vehicle. Please check relevant car parks on our website for individual car park
exemptions.

Zero tolerance parking enforcement

In line with its priority to make it easier to travel around Medway, the council has a zero
tolerance policy towards illegal parking on the main routes through the urban areas. This
means that, on these routes, civil enforcement officers will issue an instant penalty charge
notice to vehicles seen stopped on restrictions.
The council has set this enforcement in response to public demand to keep Medway moving.
Illegally parked vehicles on main roads cause congestion that could easily be avoided if the
owners simply used the car parks and parking bays. The council wants to tighten up on the
main routes, not the residential areas where an observation time will still apply. There are 49
off-road car parks in Medway, providing 5,500 car parking spaces.

CEO’s to give 2 minutes observation period to vehicles parked on yellow lines in school areas
during school peak times.

Zero tolerance areas:

This measure applies to all double and single yellow lines on the following streets:

Rochester Gillingham
High Street (including paved area) High Street (including paved area)
City Way James Street (pedestrian area)
Wood Street
Chatham Canterbury Street
Solomons Road Brompton Road
Maidstone Road Jeffrey Street
Best Street Green Street
Brook Duncan Road
Batchelor Street Nelson Road
Luton Road Britton Farm Street
Clover Street Twydall Green
Military Road
Railway Street Strood
Medway Street Commercial Road
Globe Lane Knight Road
Dock Road Priory Classific
Road
High Street (including paved area) Cuxtonation-
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 Church Street (paved area) High Street
Rainham Road North Street
Frindsbury Road
Rainham
Station Road Hoo
High Street (A2) Main Street
Orchard Street Church Street

1.7 Exemptions to the Enforcement Plan

Exemptions and observations listed in this document do not apply to private or commercial
vehicles if it appears to the CEO or Camera Operator that the vehicle is not being used in
accordance with the exemption. For example, an observation period for a loading
contravention may not be given to a commercial vehicle parked on a yellow line if it is evident
that the crew are carrying out activities other than loading or unloading. Full notes are to be
made by the CEO, CCTV operator and CCTV reviewer in these instances. A comprehensive
list of all of Medway’s Traffic Order Exemptions are detailed in the enforcement protocols.

In all cases there should be evidence that the exempt activity is taking place and that the
vehicle concerned is actively engaged in this activity. If the CEO observes no exempt activity,
a Penalty Charge Notice will be served and may be upheld unless acceptable evidence is
provided to the Traffic Penalty Tribunal.

Generally, Adjudicators have held that where a driver receives a PCN and is claiming an
exemption from their respective restrictions, the burden of proof rests with the driver and they
should be able to produce evidence that supports this claim. If they can do so, the PCN will be
cancelled. However, it is not always possible for a driver to produce proof and each case will
need to be considered on its own merits.

1.8 Discretion

The council has the discretion to cancel a PCN at any point in the appeals process. All
representations will be considered and each case will be decided upon its own individual
merits. Any extenuating or mitigating circumstances will be taken into account.

Every case will be looked into individually and supporting evidence may be requested before a
decision on the outcome of an appeal can be made. Whilst every case will differ, it may be
appropriate for the council’s discretionary power to cancel penalty charges.

As circumstances differ from case to case and as each case is considered on its own merits,
we cannot limit or prescribe the factors that we take into account when considering exercising
our discretion. Therefore this document cannot cover every situation that may arise or every
situation in which we may exercise our discretion to cancel a PCN.

1.9 Persistent evader

Some vehicle owners contravene parking regulations deliberately and often therefore failing to
settle the debts they incur. A vehicle owner can be classed as a “persistent evader” if there
are three or more recorded contraventions for the vehicle and the PCNs for these have not
been paid, represented against or appealed against within the statutory time limits or their
representations and appeals have been rejected but they have still not paid.

When parked in contravention, a persistent evader’s vehicle should be subject to the strongest
possible enforcement following the issueClassific
of the PCN and confirmation of persistent evader
status. This is likely to involve immobilisation
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1.10 Parking Enforcement by CCTV

For parking contraventions enforced by CCTV the same exemptions apply, however the
observation periods may differ and are listed under the heading of Enforcement Protocols.
The requirement to move vehicles on where the driver is present does not apply to CCTV or
CCTV car enforcement. The information within this policy should be used in conjunction with
Medway’s Code of Practice for Operation of CCTV Enforcement Cameras May 2013 (v5).

CCTV currently enforces parking and bus lane contravention. CCTV enforcement has a
number of advantages; one of which is able to provide enforcement in historically hard to
enforce areas. CCTV encourages compliance with the regulations.

This document will highlight which parts apply to both CEO and camera enforcement and
which parts refer to CEO enforcement only.

1.11 Bus-Lane Enforcement

Only buses and permitted vehicles may drive in the Medway bus lanes. Drivers are advised to
check the signage at each location. Any motorist who contravenes the regulations will be
captured by CCTV cameras and once the footage is reviewed and the enforcement officers
believe that a contravention has occurred, a PCN will be served to the registered owner/keeper
of the vehicle, by post. This enforcement practice will be carried out under the Transport Act
2000 – Bus lane contraventions (Penalty Charges, Adjudication and Enforcement (England)
Regulations 2005).

1.12 Moving Traffic

Medway Council will use video analytics and automatic number plate recognition (ANPR)
cameras to identify and issue Penalty Charge Notices (PCN) to drivers committing moving
traffic contraventions. These include driving in a cycle lane, banned turns, restricted access,
school ‘keep clears’ and stopping in yellow box junctions. Any motorist who contravenes the
regulations will be captured by ANPR cameras and once the footage is reviewed and the
enforcement officers believe that a contravention has occurred, a PCN will be served to the
registered owner/keeper of the vehicle, by post.

1.13 School Streets

The core objectives of the Schools Streets projects are to restrict the number of vehicles
entering a defined zone at designated times of the day, to coincide with the school drop-off and
collection times. This, in turn, will provide the school community with a safer and healthier
environment for children and families to walk or cycle to and from school, whilst reducing traffic
congestion and air pollution levels in the vicinity. Any motorist who contravenes the regulations
will be captured by ANPR cameras and once the footage is reviewed and the enforcement
officers believe that a contravention has occurred, a PCN will be served to the registered
owner/keeper of the vehicle, by post.

1.14 Red Routes

A red route is a specific road identified by double red lines painted along the kerb with clear
road signage. The red lines indicate it is illegal for motorists to stop, load, or park along these
roads at any time. This will help to improve traffic flow, lowering congestion levels, and
ensuring journey times will be more reliable, especially during the peak periods. Any motorist
who contravenes the regulations will be captured by ANPR cameras and once the footage is
reviewed and the enforcement officers believe
Classificthat a contravention has occurred, a PCN will
be served to the registered owner/keeperation-of the vehicle, by post.
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2.0 Parking, Moving Traffic and School Street

2.1 Parking, Moving Traffic and School Street Management

Management includes the enforcement of on and off-street parking, moving traffic and school
street regulations. Vehicles parked inconsiderately and in contravention of traffic orders can be
dangerous. Inconsiderate parking on yellow lines and footways can cause a serious road
safety hazard and inconsiderate obstruction for wheel chair users and pushchairs.

The policy supports effective parking management by:

 Co-ordinating on and off-street parking enforcement management to ensure a
comprehensive and consistent approach;
 Allocating parking permits/waivers with clear conditions of use based on transparent
and consistent principles, which give priority in accordance with the defined hierarchy of
parking enforcement; and
 Maximising the potential of the Council’s information technology (IT) to support an
effective and efficient parking, moving traffic and school street management operation.

2.2 Parking, Moving Traffic and School Street Enforcement

The aim of enforcement is to maximise motorist compliance with regulations to make our
streets safer for all road users, to prevent obstruction and delays (especially for buses and
emergency vehicles), to ensure that parking bays are available for their intended use and to
improve the general street scene.

Clear and consistent parking enforcement strategies allow for:-

 Safer environment for drivers and pedestrians as the focus on enforcement means
clearer roads and pavements;
 Fewer illegally parked vehicles amount to fewer accidents, better traffic flow and
accessibility;
 Emergency and service vehicles will be able to operate more effectively along
roads as the emergency corridors and public transport routes will have fewer
inconsiderately parked vehicles;
 The general environment will improve by providing a more environmentally efficient
transport system in terms of reducing congestion.

The basis for this enforcement plan is fair, consistent, transparent, policy-driven and quality-led
operational enforcement. Enforcement will be targeted to tackle problem areas. The MPEP
specification provides a schedule and prescribes the frequency of patrol visits, dependent upon
the location type. This will ensure a good parking enforcement regime that is both consistent
and transparent.

The MPEP focuses on Customer needs by:

 Ensuring an efficient, robust and customer-friendly parking system;
 Ensuring an effective, fair and consistent enforcement operation to maximise
compliance with Medway’s parking regulations;
 Consulting and communicating with both internal and external stakeholders to inform on
parking management issues.

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2.3 Parking, Moving Traffic and School Street Enforcement Priority

There is a need for effective and defined on-street parking management protocols as there is
an element of conflict and controversy surrounding the industry. The parking enforcement
priorities shall be as follows:

Highway Safety
Preventing dangers due to parking:
 Near Accident locations such as junctions
 Near Pedestrian Crossings
 Dangerously parked vehicles i.e. double parking

Aid to Movement
Preventing obstruction and congestion on:
 Main access roads into Medway (Principal Roads)
 Town Centre shopping areas
 Public Transport routes
 Main traffic routes within Medway (Non-principal Road)
 Other busy streets (Access Roads to Residential Areas/Local Shopping Parades)

Obstruction & Nuisance

Preventing hindrance to road users at:
 Bus stops
 Vehicle accesses
 Pedestrian access routes
 Taxi Ranks
 Special entertainment events

Deliveries & Servicing

Control and enable the conveyance of goods at:
 Servicing yards
 Permitted loading areas

Parking Bays
Control effective use of permitted parking areas in:
 Medway Council Car parks
 Disabled Badge Holder Bays
 On-street Pay & Display
 Residents parking
 Limited waiting

2.3.1 Resident parking permits are issued by the Council’s Parking Service for the use of designated
parking places in resident parking zones.

2.3.2 Medway Council administers Blue Badges for disabled people under the Blue Badge
Scheme. This allows disabled badge holders considerable flexibility in where they can park
on-street and in our car parks. Badge holders can park for free in many areas, provided a valid
Blue Badge is displayed, the bay has not been suspended and the vehicle is being used to
transport the Blue Badge holder. Blue Badge holders are also allowed to park for a maximum
of 3 hours on single and double yellow lines, except where there is a loading ban or dropped
kerb or where a bus or cycle lane is in operation where it is safe to do so. A clock should be
clearly displayed and set at the time of arrival.
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 To continue to receive free disabled parking in ANPR car parks that offer this exemption,
please ensure that you register in advance of your visit, you will find details of how to do this on
our Blue Badge pages.

2.3.3 Under the Traffic Signs and General Directions Manual 2016, post and plates associated with
a disabled bay are not a statutory requirement and therefore the road marking, and Traffic
Regulation Order are sufficient.

2.3.4 Medway Council allows Blue Badge holders to park in permit holder, business and limited
waiting bays as long as a valid disabled badge is on display.

2.3.5 Medway’s parking operation consists of foot patrol officers, mobile patrols and CCTV
enforcement. Parking Enforcement run a model with 4 shifts, which ensures that Officers are
on street, throughout Medway, during the hours of 07:00 – 0100hrs, seven days a week
including bank holidays (expect Christmas Day). These hours correspond to the enforcement
hours of CPZ’s and other restrictions. CCTV enforcement is carried out 7 days a week, 24
hours a day, unless where specific restriction times are indicated on relevant signage.

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3.0 Enforcement Protocols
Separate sections cover each main area of enforcement, e.g. Section 1 sets out yellow line
enforcement protocols. An amendment history is included to track changes to individual
sections. However, not all restrictions are present in all areas of Medway. Signage and legal
traffic regulation orders need to be in place for a contravention to be in situ and enforced.

3.1 Yellow Lines

Restrictions Class of Enforcement Protocols

Vehicle

Loading Restrictions All Enforcement carried out by CEO only.

Apply Instant PCN (vehicles should initially be moved on if driver
present) unless exemption below applies issue a PCN.
Give 2 minutes observation to vehicles to ascertain whether
picking/up setting down is occurring.

Exemptions to Enforcement

1. Evidence of picking up or settling down passengers and their

luggage observed. Sufficient time must be allowed for this
activity, 2 minutes observation is required and driver should
be with vehicle.
2. Royal Mail vehicles delivering/collecting postal packets. If
no movement is observed within the first 5 minutes of
Co constant observation, a PCN will be issued. If
ntravention Code loading/unloading activity is observed then 15 minutes of
02 / 25 / 20 casual observation will continue.
3. Cleansing and refuse vehicles collecting rubbish from the
side of the road. (NB: This applies to Medway refuse
vehicles and commercial refuse company vehicles).

4. Emergency service vehicles carrying out their duties (Fire

Service, Police, London Ambulance).

5. Vehicles used for Fire Service, ambulance or police

purposes.
6. Vehicle being used for building demolition, excavation or
construction; scaffolding lorries and glaziers carrying out
work in or adjacent to street displaying a dispensation.

Loading Restrictions Private cars; Enforcement carried out by CEO only.

Do Not Apply Estate
vehicles; CEO will give 5 minute observation to vehicles to ascertain
Non Liveried whether loading/unloading is occurring. Give 3 hours casual
Solo observation to vehicles displaying a valid blue badge and clock.
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 Restrictions Class of Enforcement Protocols
Vehicle
Shopping is not considered as loading therefore time is not given
Motorcycles to enable drivers to make purchases. Double yellow lines and
Restricted Street single yellow lines are enforceable from the middle of the
Contravention Code highway to the highway boundary line. This will include footways
01 and pavements as well as verges.

Exemptions to Enforcement
1. There is evidence of loading/unloading bulky or heavy
items. The vehicle must be moved immediately and
parked legally after loading/unloading. Activity around
the vehicle should be continuous, bulky, adjacent,
reasonable and timely. If no loading is observed within
zero tolerance areas a PCN will be issued instantly.
Otherwise after 5 minutes constant observation with no
loading a PCN will be issued. If loading/unloading is
seen, then 15 minutes casual observation will continue.
If no loading/ unloading is evident then a PCN will be
issued. CEO’s to give 2 minutes observation period to
vehicles parked on yellow lines in school areas during
school peak times and pedestrianised zones.
2. Any vehicle - do not issue for the first and last 5 minutes
of controlled hours (does not apply to double yellow lines
which are enforced at any time).
3. Multi-drops that may take longer than 20 minutes are
permitted as long as the vehicle is moved in the process.
A fresh 15 minutes casual observation should be given if
vehicle has moved followed by 5 minutes constant
observation before issuance of PCN.
4. The back of vehicle should be checked to see if driver in
attendance and or evidence of loading activity. Full notes
to be made by CEO’s.

5. Notification has been received from Parking Services

that special permission has been given to load or unload,
as operation cannot be completed within regulation time
limits.
6. Vehicle is displaying a valid single/double yellow line
dispensation issued by parking services. However, a
vehicle would not be exempt if stopped over a dropped
kerb.
7. Royal Mail vehicles delivering/collecting postal packets.
If no movement is observed within the first 5 minutes of
constant observation, a PCN will be issued. If loading/
unloading activity is observed then 15 minutes of casual
observation will continue.

8. Give 15 minutes casual observation followed by 5

minutes of constant observation.
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 Restrictions Class of Enforcement Protocols
Vehicle
9. Evidence of delivering mail or postal packets by couriers
in which case if no movement is observed within the first
5 minutes of constant observation, a PCCN will be
issued. Therefore, 15 minutes casual observation should
be allowed before issuing a PCN.

10. Cleansing and refuse vehicles collecting rubbish from the

side of the road. (NB: This applies to Medway refuse
vehicles and commercial refuse company vehicles).
11. Domestic and office removal vehicles with special
permission from parking services.
12. Vehicle being used for building demolition, excavation or
construction; scaffolding lorries and glaziers carrying out
work in or adjacent to street displaying a dispensation.

13. Visible signs of unavoidable vehicle breakdown or if

recovery service in attendance.

Note: Traffic Regulation Order allows continuous loading activity

for as long as necessary within the prescribed hours. There is no
restriction on the nature of goods for commercial loading activity.

Loading Restrictions Commercial Enforcement carried out by CEO.

Do Not Apply Vehicles (i.e.
Vans, Heavy Exemptions to Enforcement
Restricted Street Goods
Contravention Code Vehicles, 1. Any vehicles – do not issue PCN’s for the first 5 minutes
01 Lorries etc) – and last 5 minutes due to observation time required of
Liveried or controlled hours.
Unliveried.
2. Between prescribed hour’s if no movement is observed
Royal Mail after the first 5 minutes of constant observation, a PCN
Vehicles will be issued. If loading/unloading activity is observed
then 15 minutes of casual observation will continue. If no
Liveried Solo loading/ unloading is evident then a PCN will be issued.
Motorcycles
Multi-drops that may take longer than 20 minutes are
permitted as long as the vehicle is moved in the process.
A fresh 20 minutes observation whilst loading/unloading
should be given if vehicle moved.

The back of vehicle should be checked to see if driver in

attendance and or evidence of loading activity. Full notes
to be made by Civil Enforcement Officers.

3. Observe same protocol on double yellow lines between

prescribed hours as applies in point (2).

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Restrictions Class of ation- Enforcement Protocols
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 Vehicle
4. Notification has been received from Parking Operations
that special permission has been given to load or unload,
as operation cannot be completed within regulation time
limits as shown in (2) above.

5. Vehicle is displaying a valid single/double yellow line

dispensation issued by parking services. However a
vehicle would not be exempt if stopped over a dropped
kerb.
6. Royal Mail vehicles delivering/collecting postal packets.
Give 15 minutes casual observation following a 5 minute
constant observation if near sorting office, where 5
minutes constant observation should be given.
7. Evidence of delivering mail or postal packets by couriers
in which case 20 minutes should be allowed before
issuing a PCN.
8. Cleansing and refuse vehicles collecting rubbish from the
side of the road. (NB: This applies to Medway refuse
vehicles and commercial refuse company vehicles).
9. Domestic and office removal vehicles with special
permission from Parking Services.
10. Vehicle being used for building demolition, excavation or
construction; scaffolding lorries and glaziers carrying out
work in or adjacent to street displaying a dispensation.
11. Visible signs of unavoidable vehicle breakdown or if
recovery service in attendance.

Heavy Goods Vehicles - if no movement is observed after the

first 5 minutes of constant observation, a PCN will be issued. If
loading/unloading activity is observed then 15 minutes of casual
observation will continue. If no loading/ unloading is evident then
a PCN will be issued. This does not apply to coaches - Details
of the timeplate is to be recorded.

Check the back of the vehicle to see if vehicle attended before

commencing enforcement.

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3.2 Red Route

Restrictions Class of
Vehicle Enforcement Protocols

Red Route All To be enforced by static CCTV and CEOs.

stopped where Red Routes are identified by double red lines painted along the
prohibited (on a red kerb and clear road signage. The red lines indicate motorists
route or clearway) can’t stop, load or park along these roads. Motorists can still
park and load in formal bays.
Contravention Code 46
Instant PCN (Zero Tolerance)

Exemptions to Enforcement

1. Emergency service vehicles carrying out their duties

(Fire Service, Police, London Ambulance).
2. Blue Badge holders and licenced taxis can stop on a
red route to pick up or drop someone off, if they move
promptly.
3. A vehicle with the written consent of Medway Council
providing that such conditions and requirement that the
Council imposed, are being complied with.
4. Vehicles when used in the service of the local authority
in pursuance of statutory powers/duties.
5. A vehicle in connections with the maintenance,
improvement or reconstruction of the road.
6. A vehicle being used in the service of a local authority
for the purpose of collecting refuse.

3.3 Double Parked & Dropped Kerbs

Restrictions Class of
Vehicle Enforcement Protocol

Double Parked All Enforcement carried out by CEO.

(Parked more than A 5-minute observation period must be given and noted on
50cm away from the handheld computers when issued by CEO. Photographs to be
taken when the vehicle is first seen and when the PCN is
carriageway) issued. Do not issue if there is any movement around the
vehicle.
Contravention Code
26
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 Exemptions to Enforcement
1. Vehicles that are parked wholly within a designated parking
place or any other part of the carriageway where parking is
specifically authorized.
2. Vehicles used by the fire, ambulance or police services.
3. Where loading or unloading is taking place.

4. Vehicles used for waste collection, building works or

roadworks.

Dropped Kerb All Enforcement carried out by CEO

Contravention Code CEO’s may issue an Instant PCN unless exemption below
27 applies.

PCN’s can only be issued at the request of the owner / resident

of the property when vehicles are parked on /adjacent to the
drop kerb outside their properties. In order to issue a PCN,
the axle of the vehicle needs to be over the dropped kerb. A
PCN may not be issued for the overhang of a bonnet or boot
alone.

Details have to be logged and filed in the “Caller log – 27

offence code” (folder which can be found in the Supervisor’s
office). The log must be completed in full: for example, name &
number of caller, address and vehicle details.

 PCN’s can only be issued to private driveways to a single

dwelling.

 Pedestrian Dropped Kerbs – PCN’s to be enforced when a

vehicle is parked adjacent to a dropped footway anywhere
within a Civil Enforcement Area (CEA), including the
Controlled Parking Zone (CPZ) – either random or
requested patrol. In order to issue a PCN, the axle of the
vehicle needs to be over the dropped kerb. A PCN may not
be issued for the overhang of a bonnet or boot alone.

 Please note that if the vehicle is parked on a yellow line

during prescribed hours, a PCN may be issued for the
contravention relevant to the yellow line or a 27-offence
code can.

 There is no observation period required for a CEO to issue

this PCN under a 27 offence code. However full notes are
to be recorded and photographs are to be taken by Civil
Enforcement Officers.

 IfClassific
a PCN is issued under the yellow line offence code, 5
ation-
minutes observation time will be applicable with 2 minutes
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 in a zero tolerance area.

 Vehicles displaying disabled badges are NOT exempt and

can be issued for a 27-offence code or an 01 yellow line
offence code when stopped over a dropped kerb.

Exemptions to Enforcement

1. Evidence of picking up or setting down passengers and

their luggage observed. Sufficient time must be allowed for
this activity (2 min. of casual observation. Driver should be
with vehicle).

2. Cleaning and refuse vehicles collecting rubbish from the

side of the road. (NB: This applies to Medway refuse
vehicles and commercial refuse company vehicle).

3. Vehicles used for Fire Service, ambulance or police

purposes.

4. Vehicles parked outside a driveway to residential premises

with the occupiers consent.

3.4 Residents Parking Bay

Class of Enforcement Protocol

Restrictions Vehicles

Resident Parking Bays All Enforcement carried out by CEO only.

2 minutes observation if no resident permit for appropriate
zone is on display. A vehicle displaying an appropriate
No Permit, Voucher,
resident permit, valid blue disabled badge, special permit or
P&D (On St)
business permit in permitted bays all have unlimited time.
Cont. Code 12
Exemptions to Enforcement
Invalid Permit,
Voucher, P&D (On St)
1. All vehicles – do not issue for the first 10 minutes and last
Cont. Code 19
10 minutes due to observation time required of controlled
hours.
No Valid Permit
Cont. Code 16 2. Vehicle is displaying valid residents parking permit for the
appropriate zone.
3. Vehicle is displaying valid visitors permit for zone.

4. If evidence of picking up or setting down passengers and

their luggage is observed, a maximum of 2 minutes is
allowed. Driver should be with vehicle.
5. Royal Mail vehicles delivering/collecting postal packets. If
no movement is observed within the first 5 minutes of
constant observation, a PCN will be issued. If
Classific
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 casual observation will continue.
6. Commercial vehicles (Including long wheel based
vehicles) If no movement is observed within the first 5
minutes of constant observation, a PCN will be issued. If
loading/unloading activity is observed then 15 minutes of
casual observation will continue.
7. Private vehicles – if evidence of loading/loading observed,
give 5 minutes constant observation. If no evidence of
loading activity seen, issue PCN after 2 minutes
observation.

8. Notification has been received from the Parking Services

that special permission has been given to load or unload
at particular location.
9. If vehicle is displaying valid special permit.
10. If vehicle is displaying a valid blue badge.

11. If vehicle is displaying a valid business permit in permitted

bay.

12. Cleansing and refuse vehicles collecting rubbish from the

side of the road. (NB: This applies to Medway refuse
vehicles and commercial refuse company vehicles).
13. Domestic and office removal vehicles with special
permission from Parking Services.
14. Vehicle being used for building demolition, excavation or
construction; scaffolding lorries and glaziers carrying out
work in or adjacent to street where a suspension is in
place.
15. Emergency service vehicles carrying out their duties (Fire
Service, Police, London Ambulance).

3.5 Paid for Parking Facilities (including car parks)

Restrictions Class of Enforcement Protocols

Vehicle
Pay & Display All Enforcement carried out by CEO only.

Expired P&D (Off St) Instant PCN if P & D ticket expired by 10 minutes or more.
Cont. Code 82

No Valid P&D (Off St) 5-minute observation and follow same protocol as 11 Cont.
Cont. Code 73 code.
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 No Valid Permit (Off St) 2-minute observation and follow same protocol as 16 Cont.
Cont. Code 85 code.
No Dis. Badge (Off St) Instant PCN to vehicles parked here without displaying a
Cont. Code 87 valid disabled badge.

A 5 minute observation - Unless exemption to enforcement

below applies:
Expired P&D (On St) 05 – Instant PCN if P&D ticket expired by 10 minutes or
Cont. Code 05 more.

No Valid P&D (On St) 11 – 5 minutes constant observation then issue a PCN.
Cont Code 11 Vehicles/commercial vehicles cannot load/unload from a
pay and display bay. Need to have a valid pay and display
ticket on display.

If vehicle takes up two bays, then two tickets are required

for display.
Note: If vehicle is displaying an obscured Pay & Display
ticket or ticket is face down, a PCN will be issued after 5
minutes observation. Issue if Pay & Display ticket is upside
down but details can still be read – check ticket for validity.
Serial number must be recorded if face down. Photo and
details are essential. Pay & Display tickets are not
transferrable between car parks. If pay & display machines
are out of order parking must be paid for through RingGo,
otherwise a Penalty Charge Notice may be issued.
Exemptions to Enforcement
1. All vehicles – do not issue a PCN during the first 10
minutes and last 10 minutes due to observation time
required of controlled hours.
2. Displaying valid residents permit for the zone, a valid All
Zones permit, a valid resident, valid permit for Zone.
3. If no ticket is displayed, or if penalty time incurred, do not
issue for first 10 minutes or last 10 minutes due to
observation time required of controlled hours.

4. Pay & Display tickets purchased in off-street car parks

are not transferable. Pay & Display tickets purchased
from a nearby machine (on-street only) is acceptable
providing the tariff and ‘maximum stay’ period are
identical.

5. In general, a Pay and Display ticket purchased from a

machine in the immediate vicinity (e.g. opposite side of
the road), providing tariff and maximum stay are identical.

6. Long wheel-based vehicles (PLG) that do not fit into one

bay are still permitted to load/unload however two tickets
must be purchased and displayed for two bays.
Classific
Parked to Extend Stay All To beation-
enforced by CEO only.
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 Cont. Code 07 (On St)
Instant PCN (vehicles should initially be moved on if driver
present).

Parked to Extend Stay All details of both pay and display tickets seen, including
Cont. Code 84 (Off St) serial numbers, are recorded including valve positions of the
offending vehicle and pay and display machine
number/numbers from where the tickets were purchased,
photographs are required of pay and display tickets.

Exemptions to Enforcement

Evidence of picking up or setting down passengers and their

luggage observed. Sufficient time must be allowed for this
activity 2 min. of casual observation.

Out of Bay To be enforced by CEO only.

Cont. Code 86
Instant PCN - Log details when the tarmac between the
wheel and the white bay markings can be viewed by the
CEO. A photo of the vehicle and bay markings is required.

Re-parked at same To be enforced by CEO only.

location within 1hr of
leaving (On Street) A 10 minute grace period will be given to vehicles found to
Cont. Code 22 (A, B, C) have returned to a limited waiting bay during the prohibited
hours/time. Eg. Limited wait 1 hour no return within 2 hours
(stay for 1 hour, not permitted to return until 2 hours have
passed from the end of their first hour).

Details of the timeplate and valve positions should be

recorded by the Civil Enforcement Officer.

Parked for longer than To be enforced by CEO only.

permitted (On St)
Cont. Code 30 A grace period of 10 minutes is permitted after the limited
waiting time has ended.

Parked for longer than

A grace period of 10 minutes is permitted after the limited
permitted (Off St)
waiting time has ended.
Cont. Code 80

Parked in a restricted CEO will give 5 minute observation to vehicles to ascertain

area in a car park whether loading/unloading is occurring. Give 3 hours casual
Cont. Code 81 observation to vehicles displaying a valid blue badge and
clock
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3.6 Wrong Class Vehicles, EV, Motorcycle, Disabled, Doctors, Hospitals &
Diplomatic Bays

Restrictions Class of
Vehicle Enforcement Protocols

Wrong Class of Vehicle To be enforced by CEO only. Blue Badge Holders not
Cont. Code 23 (On St) All permitted in this bay.

Wrong Class of Vehicle A 2 minute observation for CEO’s. Details and photograph
Cont. Code 91 (Off St) of the time plate should be recorded.

To be enforced by CEO only: Vehicles without displaying a

valid Blue Badge or displaying an altered Blue Badge will be
issued with an instant PCN. Photos will be taken of the blue
badge and details to be reported to the Supervisor as soon
as possible.
Disabled Bay
Contravention Code 40 Exemptions to Enforcement
1. All vehicles – do not issue a PCN during the first and last
5 minutes of controlled hours.

2. Medway residents are waived the overnight parking fee

between the hours of 6:00pm and 8:00am but the vehicle
must be charging

3. Cleansing and refuse vehicles collecting rubbish from the

side of the road. (NB: This applies to Medway refuse
vehicles and commercial refuse company vehicles).
4. Emergency service vehicles carrying out their duties (Fire
Service, Police, London Ambulance).
5. Notification has been received from Parking Services that
special permission has been given to load or unload.
6. No loading/unloading in this bay unless goods vehicle
(Cont 23 only)

Police Bay To be enforced by CEO only.

Contravention Code 42
Exemption to Enforcement

1. Displaying valid permit corresponding to the bay.

2. Emergency Service Vehicles during the course of their
duties (Fire Service, Police, London Ambulance Service).

Restrictions Class of Classific Enforcement Protocols

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 Parked in an electric To be enforced by CEO only. Blue Badge Holders (unless
vehicles’ charging place charging) and non electric vehicles are not permitted in this
without charging bay.
Contravention Code 71 Electric/Hybrid vehicles must be actively charging.

Instant PCN (vehicles should initially be moved on if driver

present).

Exemptions to Enforcement
1. Medway residents are waived the overnight parking
fee between the hours of 6:00pm and 8:00am but the
vehicle must be charging.

2. Emergency Service Vehicles during the course of

their duties (Fire Service, Police, London Ambulance
Service)

3.7 Suspended Parking Places

Restrictions Class of Enforcement Protocols

Vehicle

Suspended Res. Bay All To be enforced by CEO only.

Contravention Code 21 Instant PCN (vehicles should initially be moved on if driver
present).
Civil Enforcement Officers need to check sign relative to bay
for days and times that suspension is in force and record all
details.

Exemptions to Enforcement
1. If vehicles displaying Waiver for that Bay.

2. Emergency Service Vehicles during the course of their

duties (Fire Service, Police, London Ambulance Service).

Pay & Display (On St) All To be enforced by CEO only.

Contravention Code 21
Whole bay - Instant PCN (vehicles should initially be moved
on if driver present).
Part bay - affected bays only. Instant PCN (vehicles should
initially be moved on if driver present).
Vehicle displaying a valid Blue Badge - issue PCN

Civil Enforcement Officers need to check sign relative to bay

for days and times that suspension is in force. Position of
Classific
sign(s) to be recorded. Also record location of vehicle
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 relative to machine and suspension sign.

Includes Post Office Vehicles – no exemption applies.

Free Parking All To be enforced by CEO only.

Bays
Contravention Code 21 Instant PCN (vehicles should initially be moved on if driver
present)

Includes Post Office Vehicles – no exemption applies.

Exemptions to Enforcement

Special events permit displayed. (Exemptions)

3.8 Bus stop and School Zig Zags

Restrictions Class of Enforcement Protocols

Vehicle
Restricted Bus
Stop/Stand All To be enforced by CEOs and CCTV.
Contravention Code 47 CEOs to issue an instant PCN to vehicles stopped on a
restricted bus stop/stand. CCTV vehicles to obtain as much
CCTV footage as possible. However, if a vehicle is seen to
stop on school keep clear markings or within a bus stop and
then move away, a contravention will still be deemed to
have occurred.

CEOs to issue an instant PCN to vehicles parked on Zig-

School Keep Clears Zag Lines outside schools during prescribed hours. Must
Contravention Code 48 contain footage of the time plate and road markings. School
markings are enforced term time only.

Exemptions to Enforcement:

1. Police, Ambulance and Fire Brigade Vehicles.

2. Where the person in control of the vehicle is required by
law to stop or is obliged to do so in order to avoid an
accident.
3. To anything done with the permission or at the direction
of a police constable in uniform.

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3.9 Bus Lanes & Cycle Lanes

Restrictions Class of Enforcement Protocols

Vehicle
To be enforced by static and mobile CCTV only.
Being in a Bus Lane All
Contravention Code 34j Locations:

The Brook, Chatham - permits local buses, taxis and cycles.

High St., Chatham - permits local buses, taxis and cycles.
Waterfront Way, Chatham - allows local buses, taxis, cycles
and permitted vehicles. Also permits vehicles requiring
access to off-street premises and any vehicles exceeding
15’6” high.
Globe Lane, Chatham North - permits local buses and taxis.
Globe Lane, Chatham South - permits local buses and taxis.
Riverside, Strood - local buses and cycles only.

Exemptions to Enforcement:

1. Police, Ambulance and Fire Brigade vehicles.

2. A vehicle with the written consent of Medway Council
providing that such conditions and requirement that the
Council imposed, are being complied with.
3. Vehicles when used in the service of the local authority
in pursuance of statutory powers/duties.
4. A vehicle in connections with the maintenance,
improvement or reconstruction of the road.
5. A vehicle being used in the service of a local authority
for the purpose of collecting refuse.
6. Universal postal services bearing the livery of a provider
of a universal postal service.
7. Military vehicles.
8. A vehicle in connection with the maintenance,
improvement or construction of any street furniture
including bus stop infrastructure.
9. To avoid an accident.
10. To allow a person to receive or give help in
consequence of an accident or emergency or otherwise
take action for public safety.
11. Criteria for bus lane exemptions.

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 Restrictions Class of Enforcement protocols
vehicle

Being in a Cycle Lane All Enforcement carried out by CEO

Contravention Code 28
CEO’s may issue an instant PCN unless exemption below
applies

Exemptions for Enforcement

1. Cleansing and refuse vehicles collecting rubbish from
the side of the road. (NB: This applies to Medway
refuse vehicles and commercial refuse company
vehicles).

2. Emergency service vehicles carrying out their duties

(Fire Service, Police, London Ambulance).

3. Vehicles used for Fire Service, ambulance or police

purposes.

4. Vehicles being used for building demolition, excavation

or construction; scaffolding lorries and glaziers carrying
out work in or adjacent to street displaying a
dispensation.

3.10 Verge Parking

Restrictions Class of Enforcement Protocols

Vehicle

Contravention Code 61 All “A heavy commercial vehicle wholly or partially parked on a

footway, verge or land between two carriageways”
“Parked with one or more wheels on or over a footpath or
Contravention Code 62 any part of the road other than a carriageway where there
are signs and a traffic regulation order in place”

For other roads without signs and a traffic regulation order,

footway and grass verges can be enforced by single and
double yellow lines. Medway can only enforce on footway
parking and grass verges if adjacent to a single or double
yellow line.

Restriction applies at any time. Vehicles should initially be

moved on if vehicle present. 5 minute observation period to
be given but 2 minute observation period is given in a zero
tolerance area.

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 Restrictions Class of Enforcement Protocols
Vehicle
To be enforced by CEO only.

Exemptions to Enforcement
1. To enable a person to board or alight from the
vehicle or for goods to be loaded on or unloaded
from the vehicle.

2. A vehicle used in the connection with the removal of

the obstruction to traffic, the maintenance of the
road, the laying or repair of the lane adjacent to
the said sides of the road.
3. A vehicle used in the service of a local authority or a
water authority in pursuance of statutory powers or
duties.
4. A vehicle used for the purposes of delivering or
collecting postal packets.

5. The vehicle is being used for Fire Brigades,

Ambulance or Police purposes.

3.11 Moving Traffic

Restrictions Class of Enforcement Protocols

Vehicle
Entering and stopping in All To be enforced by static CCTV only.
a box junction when
prohibited Vehicle is seen stopped with at least 2 wheels in the box
junction.
Contravention Code 31j
Locations
 Chatham Hill (A2), junction with Rock Avenue
in Gillingham
 A2 Rainham Road, junctions with Ash Tree
Lane and Canterbury Street, Gillingham
 Cuxton Road at High Street junction with Gun
Lane, Strood
 Gibraltar Hill junction with A230 Maidstone
Road, Chatham

Exemptions to Enforcement
Emergency service vehicles carrying out their duties (Fire
Service, Police, London Ambulance).

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 Restrictions Class of Enforcement Protocols
Vehicle

Preforming a prohibited All Vehicle is seen proceeding in the direction shown on the
turn sign.

Contravention Code 50j Location

 A2 High Street junction with Orchard Street,
Rainham

Exemptions to Enforcement
Emergency service vehicles carrying out their duties (Fire
Service, Police, London Ambulance).

Failing to comply with a All Vehicle is seen to have passed the signage indicating ‘No
no entry restriction Entry’

Contravention Code 51j Locations

 Gillingham High Street, Gillingham
 High Street junction with The Brook, Chatham

Exemptions to Enforcement
Emergency service vehicles carrying out their duties (Fire
Service, Police, London Ambulance).

Failing to comply with a All

restriction on vehicles Vehicle seen entering a pedestrianised area that
entering a pedestrian prohibit vehicular access at all/certain times.
zone
Locations
Contravention Code 53j  Gillingham High Street, Gillingham
 Rochester High Street, Rochester (Saturdays
only)

Exemptions to Enforcement
Emergency service vehicles carrying out their duties (Fire
Service, Police, London Ambulance).

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3.12 School Streets

Restrictions Class of Enforcement Protocols

Vehicle

Failing to comply with a All To be enforced by static CCTV only.

restriction on vehicles
entering a pedestrian
zone A School Street is a pedestrian and cycle only area at
set times during the school term. Vehicles must not enter
the area unless they have an exemption.
Contravention Code 53j
Vehicle restrictions apply at drop-off and pick-up times on
school days and are not in place during school holidays or
weekends.
School Streets have signs to warn drivers and tell them the
operating times.
Locations
 Burnt Oak Primary School, Cornwall Road,
Gillingham
 Greenvale Primary School, Symons Avenue,
Chatham
 Miers Court Primary School, Silverspot Close,
Rainham
 Phoenix Primary School, Glencoe Road, Chatham
 St Mary's Catholic Primary School, Greenfield Road,
Gillingham
 St Peter's Infant School, Holcombe Road, Rochester
(photo for illustration
 St Thomas More Catholic Primary School,
purposes only)
Bleakwood Road, Walderslade.

Exemptions to Enforcement

1. Residents living in a restricted street.

2. Businesses within a restricted street.
3. Employees that work at a school in a restricted
street.
4. A child with a Blue Badge and need access to a
restricted street.
5. A carer of a vulnerable resident who live in a
restricted street.
6. Emergency service vehicles carrying out their duties
(Fire Service, Police, London Ambulance).
7. Vehicles when used in the service of the local
authority in pursuance of statutory powers/duties.
8. A vehicle in connections with the maintenance,
improvement or reconstruction of the road.
9. A vehicle being used in the service of a local
authority for the purpose of collecting refuse.
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3.13 Restricted Areas

Restrictions Class of Enforcement Protocols

Vehicle

Stopped on a Pedestrian To be enforced by CEO only.

Crossing All
Instant PCN.
Contravention Code 99
Exemptions to Enforcement

1. The vehicle is being used for Fire Brigades, Ambulance

or Police Purposes.

2. Vehicles parked on the instruction of a uniformed police

officer.

To be enforced by CEO only.

Parked on a Taxi Rank Instant PCN.
Contravention Code 45
Exemption to Enforcement

1. The vehicle is a hackney carriage.

2. The vehicle is required to stop by law.
3. The vehicle is obliged to stop so as to avoid an
Accident.
4. The vehicle is prevented from proceeding by
circumstances beyond the person’s control.
5. The person is getting or giving help in consequence of
an accident or emergency.
6. The vehicle is being used for the fire brigade,
ambulance or police purposes.
7. The vehicle is being used in connection with the
removal of any obstruction to traffic.
8. The vehicle is being used in connection with the
maintenance, improvement or reconstruction of any
length or road specified.
9. The vehicle is displaying a disabled persons badge in
the relevant position to enable a disabled person to get
on or off the vehicle.
10. To anything done with the permission or at the direction
of a police constable in uniform or a parking attendant.

Parked in contravention All To be enforced by CEO only.

of a Coach Ban Instant PCN (vehicles should initially be moved on if driver
Contravention Code 57 present).
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 Exemptions to Enforcement
Do not issue to coaches during the first and last 5 minutes
of controlled hours.

A commercial vehicle All Instant PCN to be enforced by CEO only.

parked in a restricted
street in contravention Exemptions to Enforcement
of the overnight waiting
ban. The vehicle is being used for Fire Brigades, Ambulance or
Contravention Code 55 Police purposes.

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4.0 Suspension of Parking Places in Controlled Parking Zones
This guidance applies where there is a need to take away the ordinary parking rights within
residential parking bays in CPZ’S for special purposes over a defined period.

4.1 How to Arrange a Suspension for 7 Days

If a suspension is needed for one of the purposes listed above, you can visit the parking bay
suspension page for more information and application form will have to be completed giving full
details and a map of the area to be suspended. We request at least fourteen days’ notice and
the suspension fee is £33.00 (subject to change) per bay, per day. We may have to make
some further enquiries (ie. Traffic Management) before making a decision in order to identify
the most acceptable arrangement and may be subject to change. The Council reserves the
right to refuse or modify a suspension or to attach conditions to it depending on the
circumstances in each case. We will give reasons for a refusal or for partial or conditional
consent. The Council reserves the right to cancel the suspension if cleared payment is not
received by the start of the suspension period.

The period of a suspension will be kept as short as possible. The Council must be informed
immediately if the suspension is no longer needed or can be ended before it expires. The
Council must be given at least five days notice if the suspension needs to be extended in
duration.

CEO’s are unable to move vehicles on. It is the requested party’s responsibility to ensure the
bays are cordoned off, taking into account the relevant highway legislation.

If you require the suspension for more than 7 days then a temporary Traffic Regulation Order
(TRO) is required. Contact will then need to be made with the Traffic Management team at
Medway Council.

4.2 Weddings and Funerals

Suspensions may not always be required depending on the time of day and the availability of
parking space in the road. We will discuss the situation with the customer when an enquiry is
made.

There will be no parking concessions for wedding guests’ or mourners’ private cars but visitor
permits or pay & display parking may be advised.

4.3 Private Building Work

Residents, builders, or developers can apply for the suspension of parking spaces. The
number of spaces that can be suspended will depend on the scale of works. During the times
when the parking space is under suspension, only trade vehicle involved in or required for the
building work will be permitted to use the space. Saloon cars will not be allowed to use the
suspended parking space.

If the suspension is for the purpose of providing clearance scaffolding or a hoarding then a
protected footway extension may need to be provided and no parking will be allowed in the
suspended parking space at any time. If the suspension is for the purpose of enabling a hoist,
crane, disposal chute, or other plant [eg compressor, cement mixer] to be positioned close to
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 Please ensure that you apply for any other consent that may be required. The parking space
suspension may be conditional on approval for any of the following:

a. Skip licence
b. Licence for deposit of building materials on the highway
c. Scaffolding licence
d. Hoarding licence
e. Footway diversion
f. Temporary footway crossing
g. Footway or carriageway excavation
h. Temporary alteration to street furniture
i. Temporary road closure

4.4 Special Events

If a special event is planned that could involve the alteration of parking arrangements, plans
need to be discussed with the Council at the earliest opportunity. Special events could include
a street party, community festival, neighbourhood activity (eg fair, market or show) or road
race/marathon/fun run.

The Council may need to suspend parking places in connection with a special event taking
place on land adjacent to the public highway in order to protect public safety, to ensure
unrestricted public access and egress, and to enable emergency services. This may be for
major public events such as sports match, circus, funfair, concert, exhibition, or festival or for a
private event likely to attract large attendants or where the police or licensing authorities
otherwise require it. Where such an event is a regular and programmed activity, special area-
wide parking arrangements are likely to apply and semi-permanent restriction notices will be
revealed as appropriate.

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5.0 Dispensations from Waiting and/or Loading Restrictions
This guidance applies where there is a need to allow waiting or loading/unloading special
purposes over a defined period in places where there are waiting or loading restrictions.

5.1 Why and How we give Dispensations

The Council can issue dispensation from the waiting and loading restrictions for the following
purposes:
a. For building works (construction, maintenance, or demolition of properties adjacent to
the public highway)
b. For household removals
c. For the delivery of exceptional loads
d. For film and television production
e. For special activities

We will issue an official notice to be displayed in the front of the vehicle where it can be clearly
seen from the kerb. The notice will give details of the vehicle permitted to occupy the restricted
place, state the location where the dispensation applies and the end of the dispensation
period.

Dispensations only apply where waiting or unloading is already restricted either for part or the
whole of the day or for certain lengths of time. The dispensation gives exemption from those
restrictions. No assurance can be given that the designated location will not be occupied at
the time covered by the dispensation but the Council will assist with enforcement whenever
possible.

Dispensations will not normally be given for use in a bus lane, or on the opposite side of the
road to a bus lane, during its operation hours.

5.2 How to Obtain a Dispensation

If a dispensation is required for one of the purposes listed above, the customer will need to
contact Parking Services on 01634 332266 as early as possible. We will require
documentation on company headed paper relating to the works being carried out, location of
works, date of start, completion of works and full vehicle details. This information needs to be
emailed to permits@[Link] the dispensation forms will then be emailed back and it
will need to be printed off and placed in the windscreen of the vehicle so that it can be
inspected by a Civil Enforcement Officer. There will be a dispensation fee of £6.20 per vehicle
per day or £31.00 per week, subject to change. We might have to make a site visit before
making a decision in order to identify the most acceptable arrangement and the Council
reserves the right to refuse or modify a dispensation or to attach conditions to it depending on
the circumstances in each case. We will give reasons for a refusal or for conditional consent.

The period of a dispensation will be kept as short as possible. The Council must be informed
immediately if the dispensation is no longer required or can be ended before it expires.

5.3 Removals
Dispensations may not be required depending on the time of day and the availability of parking
space in the road. We will discuss the situation on a case by case basis. We may issue
dispensations for up to two removal vehicles up to four hours each for both the outgoing and
incoming removals as long as loading/unloading
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6.0 Exemption for School Street
6.1 Why and How we give Exemption

How School Streets work

A School Street is a pedestrian and cycle only area at set times during the school term.
Vehicles must not enter the area unless they have an exemption.
Vehicle restrictions apply at drop-off and pick-up times on school days and are not in place
during school holidays or weekends.
School Streets have signs to warn drivers and tell them the operating times.

School Street enforcement

Automatic Number Plate Recognition (ANPR) cameras will be used to capture vehicles
entering a School Street during operational hours.
There will be a 6-month warning period when School Streets start so road users have time to
get used to the new system.
The first time a driver enters a School Street without an exemption, they will get a warning
notice.
After getting this notice or once the 6-month warning period is over, drivers who do not follow
the rules will receive a Penalty Charge Notice (PCN).

6.2 How to apply for Exemption

Who can apply for an exemption

You can apply for an exemption if you:
 live in a restricted street
 work at a business in a restricted street
 work at a school in a restricted street
 or your child are a Blue Badge holder and need access to a restricted street
 are a carer of vulnerable residents who live in a restricted street
We will also consider other exemptions on a case-by-case basis.
If you’re contracted by us to provide school transport, your vehicle is exempt for all School
Street locations. If you’d like to check your vehicle is on our list,
email permits@[Link].
Emergency services and public transport are exempt from all School Street restrictions.

What you need to apply

You can apply for an exemption using our online form.
Eligibility proof
You’ll need to upload evidence to support your online application:
 Resident: proof of address such as a utility bill (dated within 3 months and non-vehicle
related)
 Business employee: a letter from the business you work for to prove you're an employee
 School employee: proof you work at a school such as a letter from your manager on
headed paper
 Blue Badge holder: a photo of the front and back of your Blue Badge. You’ll also need to
describe why you need access to a School Street during operating times
 Child with disability: a letter from a health professional to confirm your child is unable to
walk or finds it very difficult to walk
 Professional, a carer or medical practitioner: a company letter to prove you're an employee
and need an exemption

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 Vehicle proof
You’ll also need to prove you own a vehicle or drive a company vehicle.
We will accept either:
 your vehicle registration document (logbook or V5C)
 insurance certificate
 Motability lease
 a letter from your employer with details of the company vehicle you drive
Visit the school street scheme pages for more information on how to apply for an exemption.

7.0 Collecting Penalty Charges

Once a penalty charge notice has been referred to an Enforcement Agent, you must contact
them regarding payment.

At each stage when correspondence is sent to a registered owner/keeper, that person will be
advised of the next course of action to be taken against them.

7.1 How to Pay

Medway Council accepts payment by credit or debit card, postal order and cheque. All
cheques should be made payable to Medway Council. The PCN number on the parking ticket
must be quoted when making your payment.

You can also pay by credit or debit card using our online payments facility. All major credit
cards are accepted except American Express (Amex). Please visit how to pay a Penalty
Charge Notice for further information.

By telephone – there is an automated payment line on 01634 334477 or Medway Customer

First on 01634 333333.

7.2 Rights of Appeal

Drivers committing a contravention of the parking regulations will be issued with a PCN which
will normally be affixed to the vehicle or handed to the driver. It is also possible for Parking
Services to issue a PCN through the post, if a driver has behaved in an abusive manner or has
driven away before it could be served.

If you receive a PCN, which you feel is unfair, you may challenge it. All challenges must be
made in writing and your PCN reference number must be clearly displayed on all
documentation. Every case that challenges a PCN will be investigated on its own merit and
mitigating circumstances will be taken into account. It is standard practice to request proof of
these circumstances wherever possible. The council will review your case and advise you
whether the PCN will be enforced. Further details of the council's appeal process will be
provided on the form.

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 Affixed to Car
Drivers will be given 14 days in which to either pay the PCN at the discounted rate or challenge
the charge. If your challenge is rejected but this was received within 14 days of the date of
issue, a further 14 days will be allowed for you to pay the PCN at the discounted rate.
If no payment has been received within 28 days after the issue of the PCN, irrespective of
whether the driver/owner has previously challenged the charge, then Parking Services will
obtain the details of the registered owner/keeper of the vehicle from the Driver Vehicle
Licensing Agency (DVLA). The registered owner/keeper of the vehicle is the person
responsible for payment of the charge.

A Notice to Owner (NTO) will be dispatched to the registered owner/keeper upon receipt of
these details from the DVLA. The owner may then make a formal challenge to the charge and
this will be investigated by Parking Services. It is Medway’s policy to take a photograph of
every contravention in order to prove the contravention and the fact that the PCN was legally
placed on the vehicle. This may not be possible in exceptional circumstances ie. the vehicle is
driven away. Appeals must be genuine and supported by reasonable evidence. If your appeal
is unsuccessful, you will then have to pay the PCN at the full rate.

If the challenge to the charge is not accepted then a formal notice of rejection under Part 5 of
the 2007 No. 0000 Road Traffic, England The Civil Enforcement of Parking Contraventions
General Regulations 2007 will be issued to the appellant. This correspondence will contain
details of the steps that can be taken by the appellant if they wish to appeal to the Traffic
Penalty Tribunal (2007 No 0000 Road Traffic England, The Civil Enforcement of Parking
Contraventions Representations and Appeals Regulations 2007).

A minimum of 28 days after the issue of the NTO, Parking Services will send a Charge
Certificate to the registered owner/keeper of the vehicle which will increase the original charge
by 50%.

A minimum of 14 days after the issue of the Charge Certificate, Parking Services will register
the debt at Northampton County Court. This action will increase the charge by a further £8.00
which is the court fee for this service. The registered owner/keeper will be informed of this debt
registration and if no response is received within 21 days of the registration then Enforcement
Agents (formerly bailiffs) will be instructed to recover the debt on our behalf.

CCTV
Drivers committing a contravention of the parking regulations will be issued with a postal PCN.
Drivers will be given 21 days in which to either pay the PCN at the discounted rate or challenge
the charge. Every case that challenges a PCN will be investigated on it’s own merit, and
mitigating circumstances will be taken into account. It is standard practice to request proof of
these circumstances wherever possible. If a challenge to a PCN is received and does not
constitute grounds for waiving the charge, then the discounted rate will be held for a further 21-
day period from the date of rejection.

As stated above, the same process applies where Parking Services will issue a Charge
Certificate to the registered owner/keeper of the vehicle and the original charge will increase by
50%. Again, 14 days after the issue of the Charge Certificate, Parking Services will register
the debt at Northampton County Court. This action will increase the charge by a further £10.00,
which is the court fee for this service. The registered owner/keeper will be informed of this debt
registration and if no response is received within 21 days of the registration then Enforcement
Agents will be instructed to recover the debt on our behalf.

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 Bus Lanes
Drivers committing a contravention of driving in bus-lanes will be issued with a postal PCN.
Drivers will be given 14 days in which to either pay the PCN at the discounted rate or make
formal representations. Every case that challenges a PCN will be investigated on its own merit,
and mitigating circumstances will be taken into account. It is standard practice to request proof
of these circumstances wherever possible. If a representation to a PCN is received and does
not constitute grounds for waiving the charge, then the discounted rate will be held for a further
14-day period from the date of rejection.

As stated above, the same process applies where Parking Services will issue a Charge
Certificate to the registered owner/keeper of the vehicle and the original charge will increase by
50%. Again, 14 days after the issue of the Charge Certificate, Parking Services will register
the debt at Northampton County Court. This action will increase the charge by a further £10.00,
which is the court fee for this service. The registered owner/keeper will be informed of this debt
registration and if no response is received within 21 days of the registration then Enforcement
Agents will be instructed to recover the debt on our behalf.

8.0 Pay and Display

8.1 Refund of the Parking Charge

In situations where patrons experience difficulties with one of Medway Council’s Pay and
Display/ANPR machines and money has been lost over and above the tariff required to cover
the stay in car parks or on-street parking and it is subsequently confirmed by the Council’s
dedicated engineer or interrogation of our car park systems that a fault/discrepancy has been
discovered, a refund will be issued. It should be noted, however, that Medway Council does
not make monetary refunds but will issue a Pay and Display voucher which will allow the
patron to park in any Medway Council Pay and Display car park or on-street Pay and Display
areas.

The Pay and Display voucher can only be used for one day for the maximum time stated on
the tariff board and is not transferable between car parks or on-street parking areas. Parking
vouchers are not to be used in ANPR car parks.

In the case where payment is made via a bank/credit card, monies will be refunded to the card
used for payment or in the case of cash lost in an ANPR car park, direct to a bank account via
transfer.

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9.0 Useful Contacts
Write to:
Medway Council
Parking Services
Gun Wharf
Dock Road
Chatham
KENT ME4 4TR
Tel: 01634 332266
Email: parkingenquiries@[Link]
Email: parkingenforcement@[Link]
Medway Council Website
Medway Resident and Business Parking Permits

The Traffic Enforcement Centre (TEC)

5th Floor, St Katharine’s House
21-27 St Katharine’s Street
NORTHAMPTON NN1 2LH
Tel: 08457 704 5007
Email: [Link]@[Link]

Traffic Penalty Tribunal (TPT)

Springfield House
Water Lane
Wilmslow
CHESHIRE
SK9 5BG
Tel: 01625 445555
Fax: 01625 445560
Email: info@[Link]

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APPENDIX 1

Parking Charter
What you can expect of us

 We will ensure that we mark streets and car parks with lines and signs as clearly as possible to
show where you can and cannot park.
 We have no targets or incentives for the issuing of tickets or for cancellation.
 We will be open and transparent whenever we can. We will publish the policies and guidelines
that we follow in running the scheme and will invite public comment on them.
 If you challenge a parking ticket, we will consider your case fairly, objectively and on its merits,
in line with our published policies and guidelines. We will take into account any evidence to
show that you genuinely tried to comply with the rules but our decision will depend upon
individual circumstances.
 If you pay to park but overstay by less than five minutes, we will not issue a parking ticket (or, if
we do, we will cancel it).

What we expect of you

 We expect you to make reasonable efforts to look out carefully for signs, suspension notices
and the like and to park sensibly and in accordance with the rules.
 We expect you to buy enough time to cover your stay allowing for the possibility of being
delayed.
 If, after buying a ticket, you overstay by ten minutes or more, we expect you to recognise that
we have already allowed a reasonable margin and will only cancel your ticket in the most
exceptional circumstances.
 We expect you to let us know promptly if you encounter a problem with parking or are not sure
of something so that we may sort it out. Don’t wait until you get a ticket.
 We expect you to clearly display permits/disabled badges to enable the CEO’s to verify their
validity.
 We expect you to obtain adequate change in advance when visiting our car parks for the
purpose of the Pay & Display machines.

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10.0 Document Updates

Chapter - Section Description Page Date

3.9 Verge Parking – Addition 25/26 October 2011
3.10 Restricted Areas – Addition 26/27 October 2011
1.10 Parking Enforcement by CCTV 8 May 2013
1.6 Zero Tolerance Areas – Change 6 August 2013
2.3.3 Blue Badge Holder – update 11 September 2014
7.0 Refund Pay & Display 33 December 2014
3.0 Enforcement using Approved Devices 12-26 April 2015
and Grace periods
1.6 Zero Tolerance Area – update 6-7 February 2019
3.9 Bus Lane & Cycle Lanes – cycle lane 24/25 July 2021
addition
3.5 EV Charging - Addition 21 November 2021
1.6 Zero Tolerance Areas – change 6-7 April 2022
1.6 Zero Tolerance Areas – change 6.7 April 2023
1.6 Parking in car parks including 6-7 December 2023
motorcycles – addition
7.1 Refund of the parking charge – update 35 December 2023
1.6 Zero Tolerance Areas - change 6-7 September 2024

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