Multiple Choice Questions: Fundamentals of Management
(Communication)
1. What is the primary purpose of communication in
management?
a) To increase workload
b) To ensure clarity, coordination, and collaboration
c) To create conflicts
d) To reduce employee engagement
Answer: b) To ensure clarity, coordination, and collaboration
2. Which type of communication occurs within an individual?
a) Interpersonal Communication
b) Small Group Communication
c) Intra-personal Communication
d) Organizational Communication
Answer: c) Intra-personal Communication
3. Interpersonal communication typically involves:
a) Self-reflection
b) Two or more individuals
c) Large groups
d) Organizational announcements
Answer: b) Two or more individuals
4. Small group communication is most effective for:
a) Personal decision-making
b) Collaboration and problem-solving
c) Company-wide announcements
d) Self-analysis
Answer: b) Collaboration and problem-solving
5. Organizational communication includes:
a) Only formal communication channels
b) Only informal communication channels
c) Both formal and informal communication channels
d) None of the above
Answer: c) Both formal and informal communication channels
6. What is the first step in the communication process?
a) Receiver decodes the message
b) Sender encodes the message
c) Feedback is provided
d) Message is transmitted
Answer: b) Sender encodes the message
7. The sender’s role in communication involves:
a) Decoding the message
b) Providing feedback
c) Encoding the message
d) Ignoring the receiver
Answer: c) Encoding the message
8. The receiver’s role in communication is to:
a) Encode the message
b) Decode the message
c) Ignore the sender
d) Avoid feedback
Answer: b) Decode the message
9. Why is feedback important in communication?
a) It creates misunderstandings
b) It confirms whether the message was understood
c) It delays the communication process
d) It is not necessary
Answer: b) It confirms whether the message was understood
10. Which of the following is NOT a step in the communication
process?
a) Encoding
b) Decoding
c) Feedback
d) Ignoring
Answer: d) Ignoring
11. Physical barriers to communication include:
a) Stress and bias
b) Noise and distance
c) Cultural differences
d) Language differences
Answer: b) Noise and distance
12. Psychological barriers to communication are caused by:
a) Environmental factors
b) Mental or emotional factors
c) Language differences
d) Organizational hierarchy
Answer: b) Mental or emotional factors
13. Language barriers occur due to:
a) Differences in cultural norms
b) Differences in language or jargon
c) Noise in the environment
d) Organizational structure
Answer: b) Differences in language or jargon
14. Cultural barriers in communication arise from:
a) Differences in cultural norms and values
b) Poor technology
c) Information overload
d) Stress and bias
Answer: a) Differences in cultural norms and values
15. Organizational barriers to communication include:
a) Hierarchy and poor communication channels
b) Noise and distance
c) Language differences
d) Stress and bias
Answer: a) Hierarchy and poor communication channels
16. Which of the following is a way to overcome communication
barriers?
a) Use complex language
b) Avoid feedback
c) Encourage active listening
d) Ignore cultural differences
Answer: c) Encourage active listening
17. Active listening helps in:
a) Creating misunderstandings
b) Improving communication effectiveness
c) Ignoring the sender
d) Delaying feedback
Answer: b) Improving communication effectiveness
18. Which of the following is an example of a formal
communication channel?
a) Whatsapp
b) Emails
c) Casual conversations
d) Social media chats
Answer: b) Emails
19. Informal communication channels are also known as:
a) Whatsapp
b) Memos
c) Reports
d) Announcements
Answer: a) Whatsapp
20. Which of the following is a psychological barrier?
a) Noise
b) Stress
c) Language differences
d) Organizational hierarchy
Answer: b) Stress
21. What is the role of feedback in the communication process?
a) To create confusion
b) To confirm understanding
c) To delay communication
d) To ignore the sender
Answer: b) To confirm understanding
22. Which of the following is an example of intra-personal
communication?
a) A team meeting
b) A manager giving feedback
c) Self-reflection
d) A company-wide announcement
Answer: c) Self-reflection
23. Small group communication is most likely to occur in:
a) Personal diaries
b) Team meetings
c) Company-wide emails
d) Self-analysis
Answer: b) Team meetings
24. Which of the following is NOT a communication barrier?
a) Noise
b) Active listening
c) Language differences
d) Cultural differences
Answer: b) Active listening
25. How can cultural barriers be overcome in communication?
a) By ignoring cultural differences
b) By being aware of cultural norms and values
c) By using complex language
d) By avoiding feedback
Answer: b) By being aware of cultural norms and values
