ELT Management Skills Tutored
January/2025
Tutors/Schedule/Modules
Tutors
Neda Mulji is working with OUP as Senior Manager, Professional
Development. Before joining OUP, Neda has taught communication skills and
English courses for several years as a university lecturer in Dubai. She has a
BSc (Hons.) from LUMS, MA in Postcolonial Studies – Literature and Culture
from Goldsmiths, University of London, a Cambridge Certificate of English
Language Teaching to Adults (CELTA) and a Postgraduate Certificate in Higher
Education (PGC-HE) from Middlesex University. Neda writes regularly for
Dawn on topics in education and has authored a book on parenting, titled
‘The Love Connection’. She has recently written a children’s story called ‘Little
Jimmy’, published by OUP.
Tutors
Seema Khalid is a Certified Educationist from the Australian Catholic
University with expertise in Educational Leadership & Management, Staff
Development and School Management. She has diverse experience of
teaching and leadership at schools and higher secondary school. Seema’s
expertise is School Mangement. She holds a decade of leadership
experience at school and college level. She is a certified Oxford Teachers’
Academy certified trainer. She is currently working as a Regional
Professional Development Coordinator at Oxford University Press.
Schedule
Week Module Live classes
Mon 27 Jan – Sun 02 Feb Getting set for your OTA Thu 30 Jan at 3:30 PM
Mon 03 Feb – Sun 09 Feb Management and you Thu 06 Feb at 3:30 PM
Mon 10 Feb – Sun 16 Feb Performance management Thu 13 Feb at 3:30 PM
Mon 17 Feb – Sun 23 Feb Staff development Thu 20 Feb at 3:30 PM
Mon 24 Feb – Sun 02 Mar Organizations and strategy Thu 27 Feb at 3:30 PM
Mon 03 Mar – Sun 09 Mar Teams, meetings and decision making Thu 06 Mar at 3:30 PM
Course outline
Managers have a crucial role to play in language-teaching institutions, and in the course of their day-to-day work they face a range of
strategic, professional and logistical challenges. The skills involved in meeting the challenges of the role are manifold, and a skilled
manager can have a far-reaching impact on an organization. So what are the skills of effective management, and how can they be
developed?
This course covers a range of topics, beginning with an introduction to the topic of management, and then moving on to other relevant
areas such as strategic management, team management, performance management, recruitment, the customer journey, managing
change, and staff development. Throughout, a practical, skills-building approach is taken, with the objective of helping participants to
develop strategies relevant to their own context.
The course will provide participants with food for thought, fresh insights into the topic and opportunities for reflection on their own
situation, whether that be in a university, school, or private language school. The course caters to the needs of both experienced
language course managers and also those who are new to ELT management – or who are just curious about the topic.
Course Objectives
During this course you will:
• explore the challenges of managing an educational organization and identify key skills of effective management
• apply the principles and techniques of successful management to your own context, with a view to identifying opportunities for
development and change
• hear insights from managers working in the industry and engage in constructive professional discourse with other course participants
Module 1
Module Title and Abstract Module Aim and Questions Addressed
Management and you * Aim: To provide an introduction to being a manager. To consider
This introductory module sets out to define what different ways of defining the management role within an
being a manager means. Participants define their organization and identifying the skills needed to be an effective
own journey into management and their context. manager.
The module also looks at the typical responsibilities
of many managers. Participants also reflect on the Key Questions:
skills they took from teaching and the new skills they 1. What is a manager
need including the particular challenge of time 2. What skills do managers need?
management. In the final part of the module, they 3. How do you manage your time?
reflect upon the whole module and sum up what 4. What makes a good manager?
makes an effective manager.
* this module is mandatory and must come first
Module 2
Module Title and Abstract Module Aim and Questions Addressed
Performance management Aim: To consider how staff performance can be managed
This module is concerned with managing the effectively and sensitively in a variety of contexts.
performance of your staff (including everyone from
administrative to educational) and getting the best Key Questions:
out of them. Initially participants look at the teacher 1. What is performance management?
development cycle. Participants then share their 2. How does your organization appraise staff?
experience of and approach to appraisals and 3. How do you deal with disciplinary matters and employee
discuss best practices. This module also deals with grievances?
handling disciplinary matters and employee 4. How and when do you give effective feedback?
grievances, as well as the skill of giving effective
feedback.
Module 3
Module Title and Abstract Module Aim and Questions Addressed
Staff development Aim: To consider the factors which motivate staff and to develop a
We often assume that factors like salary are the well-defined approach to continuous professional development.
prime motivators but what drives staff is more
complex. Managers and leaders are instrumental in Key Questions:
increasing motivation and ensuring staff loyalty. One 1. What motivates us in the workplace?
key factor is an organization's attitude and policy 2. What is continuous professional development?
towards professional development. Another is 3. How do you manage PD sessions and lesson observations?
awareness of how to maintain wellbeing – both the 4. How do you manage your own development?
wellbeing of your staff AND of yourself.
Module 4
Module Title and Abstract Module Aim and Questions Addressed
Organizations and strategy Aim: To recognize your role in the organization structure. To
In this second module, we begin by looking at develop the ability to use SWOT analysis and SMART objectives
organizational structure and the position of strategic effectively.
management within it. Many larger organizations
might be divided into three levels of management: Key Questions:
strategic, tactical and operational. However, as we 1. What does your organization look like?
will see, dealing with strategy can be part of any 2. What is your mission?
manager’s role. In order to plan strategy it’s 3. How do you assess your starting point?
necessary to know where you are going so this 4. How do you set SMART objectives?
module looks at the role of mission and vision
statements in this journey. Participants also need to
know their starting point when setting out to achieve
a mission or vision so we consider the use of a
SWOT analysis in this process. Then, having defined
the goals and objectives you want to achieve, the
module looks at how we can make our objectives
SMART.
Module 5
Module Title and Abstract Module Aim and Questions Addressed
Teams, meetings and decision making Aim: The aim of this module is to encourage participants to think
In this module, participants begin by considering the about the stages of successful teamwork, and how to ensure
importance of teams and team-building in their meetings run effectively. They are also provided with suggestions
organization. They then see a number of ways in for involving their staff in decision making, as well as
which staff can be involved in meetings and decision communicating decisions appropriately.
making, and what the benefits are. The module
continues by looking at how meetings are run, with Key Questions:
reference to both online and face-to-face meetings. 1. How can you build an effective team?
Finally, the module looks at ways to make sure 2. How much do you involve staff in meetings and decision
important decisions are communicated effectively. making?
3. How do you make meetings more effective?
4. How do you communicate your decisions effectively?
