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Close Capa

The document explains the importance of CAPA (Corrective and Preventive Action) in addressing product mistakes in manufacturing and FMCG sectors. It outlines a structured approach to identify, correct, and prevent defects, emphasizing steps such as information collection, root cause analysis, and documentation. CAPA aims to improve product quality, meet regulatory requirements, and enhance customer trust.

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Nik Lavhie
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73 views13 pages

Close Capa

The document explains the importance of CAPA (Corrective and Preventive Action) in addressing product mistakes in manufacturing and FMCG sectors. It outlines a structured approach to identify, correct, and prevent defects, emphasizing steps such as information collection, root cause analysis, and documentation. CAPA aims to improve product quality, meet regulatory requirements, and enhance customer trust.

Uploaded by

Nik Lavhie
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

CLOSE CAPA

Présentée par: ALI AMGHAR


𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗖𝗔𝗣𝗔: What to Do When a Product Mistake is Found

In any company, especially in manufacturing and FMCG sectors, 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗼𝗳 𝘁𝗵𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 is very important. Sometimes,
mistakes happen – maybe a defect is found in a product sample collected from the market, or a customer complaint is
received.
In such cases, we must act quickly and properly. This is where CAPA comes in.

𝗪𝗵𝗮𝘁 𝗶𝘀 𝗖𝗔𝗣𝗔?

𝗖𝗔𝗣𝗔 stands for 𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝘃𝗲 and 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝘃𝗲 𝗔𝗰𝘁𝗶𝗼𝗻.


It is a structured method used in companies to identify mistakes, fix them, and make sure they do not happen again.
𝗖𝗔𝗣𝗔 is an important part of the 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺 (𝗤𝗠𝗦).

𝗪𝗵𝘆 𝗶𝘀 𝗖𝗔𝗣𝗔 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁?


• It improves product quality and safety.
• It reduces the chances of repeating the same mistakes.
• It helps meet regulatory requirements (like ISO standards, FDA rules, etc.).
• It increases customer trust and saves company reputation.
𝗦𝘁𝗲𝗽𝘀 𝘁𝗼 𝗙𝗼𝗹𝗹𝗼𝘄 𝗪𝗵𝗲𝗻 𝗮
𝗠𝗶𝘀𝘁𝗮𝗸𝗲 𝗶𝘀 𝗙𝗼𝘂𝗻𝗱
𝟭. 𝗖𝗼𝗹𝗹𝗲𝗰𝘁 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻

• Gather complete details about the complaint or


defect.
• Understand where and how the problem was
found.
𝟮. 𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝗼𝗻 (𝗜𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲 𝗔𝗰𝘁𝗶𝗼𝗻)

• Take immediate steps to remove the defective product from the


market if needed.
• Inform concerned teams (production, quality, marketing) about
the issue.
𝟯. 𝗥𝗼𝗼𝘁 𝗖𝗮𝘂𝘀𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀

• Find the real cause behind the defect.


• Tools like Fishbone Diagram, 5 Whys, etc., can be used for
investigation.
𝟰. 𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝘃𝗲 𝗔𝗰𝘁𝗶𝗼𝗻

• Take action to eliminate the root cause of the defect.


• Update processes, train staff, or improve machines if
required.
𝟱. 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝘃𝗲 𝗔𝗰𝘁𝗶𝗼𝗻

• Think ahead: what can be done to prevent the same type of issue in
future?
• Implement new quality checks, improve raw material sourcing, or
upgrade quality systems.
𝟲. 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻

• Monitor the actions taken.


• Confirm that the problem is fully solved and does not return.
𝟳. 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻

• Record all findings, actions taken, and final results.


• Good documentation helps in audits and future references.
𝗘𝘅𝗮𝗺𝗽𝗹𝗲:

Suppose you find that the packaging of a health drink


bottle is weak and leaking in market samples:
• 𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝗼𝗻: Immediately replace all affected bottles.
• 𝗥𝗼𝗼𝘁 𝗖𝗮𝘂𝘀𝗲 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Investigate and find out that a
wrong thickness of the bottle was used.
• 𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝘃𝗲 𝗔𝗰𝘁𝗶𝗼𝗻: Update the packaging
specifications and inform the supplier.
• 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝘃𝗲 𝗔𝗰𝘁𝗶𝗼𝗻: Start a new inspection process to
check bottle thickness before packing.
𝗖𝗔𝗣𝗔
is not just about fixing a problem, but about making the company
stronger by learning from mistakes.
STEP 1

STEP 2

STEP 3

STEP 4

THE RESULT ALI AMGHAR

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