AskPearson (10/25/2024, [Link] AM): Hey there!
I'm Pearson's Support Sidekick📚
Whether it's teaching or learning, I'm here to help you get back on track!
AskPearson (10/25/2024, [Link] AM): I understand you might need some help with a
new or existing order.
AskPearson (10/25/2024, [Link] AM): ^{"t":"block","msg":"Please select an option
above"}^
AskPearson (10/25/2024, [Link] AM): Please select an option below:
AskPearson (10/25/2024, [Link] AM): Menu Options:
Title Pricing & Availability
Order Status
Shipment Issues
Request a Refund
Request an Invoice
Returns
Access Code Help
undefined (10/25/2024, [Link] AM): Order Status
AskPearson (10/25/2024, [Link] AM): Sure, I can help you find your order status.
AskPearson (10/25/2024, [Link] AM): I'll just need to collect some information.
AskPearson (10/25/2024, [Link] AM): ^{"t":"block","msg":"Please complete the form
above"}^
AskPearson (10/25/2024, [Link] AM): ^{"t":"formcard","b":"Pearson
EdAssist","resp":"a0MaV00000AFxWfUAL","objName":"LiveChatTranscript","cKeyAPI":"cha
tKey","chatKey":"056adcda-6018-4e7d-95a1-d002f2c12997"}^
undefined (10/25/2024, [Link] AM): #bot_transfer_setUserInput_to_botVariables#
AskPearson (10/25/2024, [Link] AM): ^{"t":"allow"}^
AskPearson (10/25/2024, [Link] AM): ^{"t":"allow"}^
AskPearson (10/25/2024, [Link] AM): Please provide your Order Number.
undefined (10/25/2024, [Link] AM): 56608674
AskPearson (10/25/2024, [Link] AM): ^{"t":"block","msg":""}^
AskPearson (10/25/2024, [Link] AM): ^{"t":"block","msg":""}^
AskPearson (10/25/2024, [Link] AM): Your order has been closed, meaning each item
on the order is either on it's way to you or cancelled. Here are your order
details.
AskPearson (10/25/2024, [Link] AM):
^{"t":"carousel","b":"NAHE_Pearson_EdAssist","p":"apexResponse","params":
{"filterObject":"ebcm__Dynamic_Payload__c","filterField":"ebcm__RoutableId__c","fil
terValue":"570aV000004OHF7QAO","fetchField":"ebcm__Dialog_Request_Payload__c"}}^
AskPearson (10/25/2024, [Link] AM): ^{"t":"block","msg":"Please select an option
above"}^
AskPearson (10/25/2024, [Link] AM): Were you able to get what you needed?
AskPearson (10/25/2024, [Link] AM): Button Selections:
Yes
No
undefined (10/25/2024, [Link] AM): No
AskPearson (10/25/2024, [Link] AM): Would you like me to get someone who can
help?
AskPearson (10/25/2024, [Link] AM): Button Selections:
Yes
No
undefined (10/25/2024, [Link] AM): Yes
AskPearson (10/25/2024, [Link] AM): Okay.
AskPearson (10/25/2024, [Link] AM): ^{"t":"allow"}^
AskPearson (10/25/2024, [Link] AM): Give me a moment to connect you.
Mae E (10/25/2024, [Link] AM): Hi, my name is Mae. One moment please while I
review the details you have provided.
undefined (10/25/2024, [Link] AM): Okay
Mae E (10/25/2024, [Link] AM): Thank you for contacting Pearson Order Management
Luis, your case number is 50892609. You may include this for future correspondence
or any follow-up you may have related to your concern today.
Mae E (10/25/2024, [Link] AM): I understand that you are inquiring about the
status with your order. I'd be happy to assist you with that.
Mae E (10/25/2024, [Link] AM): While reviewing the details of your order, I
wanted to take a moment to ask: How has your day been so far?
undefined (10/25/2024, [Link] AM): If I want to know why it hasn't arrived yet
undefined (10/25/2024, [Link] AM): Thank you very much for asking super well at
work thank God
Mae E (10/25/2024, [Link] AM): Sure, I'm checking it right now.
Mae E (10/25/2024, [Link] AM): I'm glad to hear that! Is anything exciting
happening on your side?
undefined (10/25/2024, [Link] AM): Okay
undefined (10/25/2024, [Link] AM): Nothing exciting at the moment
Mae E (10/25/2024, [Link] AM): Got it, thank you.
Mae E (10/25/2024, [Link] AM): I need to look into this further. Please allow me
2 minutes to check my resources. Please stay on this chat while I do so.
undefined (10/25/2024, [Link] AM): It's okay, I'll wait
Mae E (10/25/2024, [Link] AM): Thank you for waiting Luis.
undefined (10/25/2024, [Link] AM): Don’t worry
Mae E (10/25/2024, [Link] AM): Regarding your inquiry about the status of your
order 56608674, it shows that this order is being handled by the Pearson ELL
Department. I will endorse this case to them, and please expect an email within 24-
48 hours. You can also reach out to them directly using the contact information
below:
ELL Support Links: : [Link] and
[Link]
ELL Customer Service Phone Number: 1-815-862-4472.
Mae E (10/25/2024, [Link] AM): I'm sorry about this, Luis, but rest assured that
you will be assisted better with your concern.
undefined (10/25/2024, [Link] AM): They will send me an email about why I haven't
received my book?
Mae E (10/25/2024, [Link] AM): That is correct! Please expect an email updates to
luis.munoz022@[Link].
undefined (10/25/2024, [Link] AM): Yes, that's my email
Mae E (10/25/2024, [Link] AM): Perfect! Is there anything else I can do to help
you today?
undefined (10/25/2024, [Link] AM): Don't you know why I haven't received my book?
Mae E (10/25/2024, [Link] AM): As much as I would love to answer that for you,
this order is handled by the Pearson ELL Department. I would suggest waiting for
updates from them, or you can reach out to them directly via:
ELL Support Links: : [Link] and
[Link]
ELL Customer Service Phone Number: 1-815-862-4472.
undefined (10/25/2024, [Link] AM): It's okay, thank you very much for everything
Mae E (10/25/2024, [Link] AM): You're welcome! It was my pleasure to assist you
today, Luis. Thank you once again for contacting Pearson Order Management. We
appreciate your business.
Mae E (10/25/2024, [Link] AM): I will be closing this chat now. Have a great day
and stay safe!
