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The document is a transcript of a chat interaction with IKEA's customer support, where a user inquires about the installation of cover panels. The digital assistant initially provides menu options and attempts to connect the user to a live agent after not understanding the inquiry. The live agent ultimately directs the user to the kitchen installation team for further assistance, as no installation details were found in the product information.

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23 views1 page

Transcript

The document is a transcript of a chat interaction with IKEA's customer support, where a user inquires about the installation of cover panels. The digital assistant initially provides menu options and attempts to connect the user to a live agent after not understanding the inquiry. The live agent ultimately directs the user to the kitchen installation team for further assistance, as no installation details were found in the product information.

Uploaded by

bbentertainmentcast
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

IKEA Customer Support (10/19/2022, [Link] PM): 👋 Hej! Thanks for contacting IKEA.

I'm Djungelskog, a digital assistant.

Please note all chats may be recorded and monitored. By continuing, you agree to
our Privacy Policy: [Link]
IKEA Customer Support (10/19/2022, [Link] PM): Please select an option from the
following:
IKEA Customer Support (10/19/2022, [Link] PM): Menu Options:
Check on My Order
Find Product Information
Learn About IKEA Services
Provide Feedback
Report a Product Issue
Have Another Question
null (10/19/2022, [Link] PM): Have Another Question
IKEA Customer Support (10/19/2022, [Link] PM): In a few words, please describe
what you want to learn more about.
null (10/19/2022, [Link] PM): Installing cover panels
IKEA Customer Support (10/19/2022, [Link] PM): Sorry, I didn't understand that.
IKEA Customer Support (10/19/2022, [Link] PM): If my 4 paws couldn't help you
today, hopefully a friend of mine can. Would you like to be connected to a live
agent?
IKEA Customer Support (10/19/2022, [Link] PM): Button Selections:
Yes
No
null (10/19/2022, [Link] PM): Yes
IKEA Customer Support (10/19/2022, [Link] PM): Please select one of the following
choices so I can direct you to the right agent:
IKEA Customer Support (10/19/2022, [Link] PM): Button Selections:
I have a question about my order
I have a product issue
I want information on Product & Services
I want to send feedback
I have a different question
null (10/19/2022, [Link] PM): I have a different question
IKEA Customer Support (10/19/2022, [Link] PM): Thank you for contacting the IKEA
Customer Support Center!. How may I assist you today?
null (10/19/2022, [Link] PM): Just had a question about installation
null (10/19/2022, [Link] PM): In particular cover panels
IKEA Customer Support (10/19/2022, [Link] PM): How can I help you?
null (10/19/2022, [Link] PM): Are the cover panels supposed to line up flush to
the cabinets or the cabinet doors?
IKEA Customer Support (10/19/2022, [Link] PM): Please help me know the article
number of product. I need to learn about your product.
null (10/19/2022, [Link] PM): 603.559.22
IKEA Customer Support (10/19/2022, [Link] PM): Please give me a minute.
IKEA Customer Support (10/19/2022, [Link] PM): There is nothing mentioned about
installation. There's a team who can help you about installation. This is the
kitchen install team's number +1720-214-4064

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