(+91) 8116689296 (Whatsapp)
Product Manager | L&D Director Raipur, Chhattisgarh
Locomotor Disability | Remote/flexi-hybrid preferred LinkedIn
SUMMARY
Transitioning from Banking to Product Management, I bring expertise in L&D, digital transformation, market
research, product strategy, customer journey, business analysis, and project management. With an
MBA/PGDM in HR and Finance, I have led People Operations, including HR operations, vendor
management, and L&D strategies. I aim to expand my expertise across diverse domains for holistic career
growth.
Portfolio link: Biplab Roy || Writing o’er coffee beans (notion.site)
EDUCATION
MBA - Indian Institute of Management, Raipur – 2019 - 2021.
B.Tech - National Institute of Technology, Durgapur – 2013- 2017.
WORK EXPERIENCE
Freelance Business Analyst | Remote | Aug ‘24 – Present
● Led a team of 4, for revamping and re-launching the official company website
● Analyzed the in-house ERP tool to suggest improvements based on product analysis and market research
● Finalized on the development of the additional features as an enhancement to in-house API management tool
● Spearheaded the discovery phase for a compliance automation software by performing secondary research
● Drove the podcast campaign and developed social media and newsletter calendar for the marketing team
● Analyzed capital markets to offer investment advice based on the market movements
● Researched global and industrial specific news to track the market movements based on technical analysis
Product Manager / L&D Director | Smarter.Codes | Remote | Dec ‘23 – Jul ‘24
Product Manager: E-Commerce, Capital Markets
● Proof of Work: End-to-End SaaS Product for Client Located at KSA
● Launched an Omni-channel B2C e-Commerce salon store catering to global customer base
● Implemented design thinking concepts for application design to optimize the user flow by ~70%.
● Authored Product Requirements Documents (PRD) outlining detailed product functionality.
● Planned the product roadmap, backlog and release features to improve velocity by ~30%.
● Coordinated with global and regional teams for identification of gaps, and adding actionable recommendations
● Handled product finances, reporting completion percentages, issuing invoices, and following up payments.
● Designed product wireframes, collaborated with UX/UI designers to enhance product interfaces.
● Delivered AI products with an accuracy rate exceeding 85% for the AI model.
Learning and Development Director
● Conducted change impact analysis for L&D programs across 5+ domains to align with business processes.
● Created tailored training roadmaps for key roles, driving process adoption and skill enhancement.
● Collaborated on SOP design and streamlined recruitment for consistent organizational practices.
● Designed and implemented OCM success metrics gauging learning adoption for impact assessment.
● Developed learning materials to support end-user adoption of tools and workflows needed for remote work.
● Coached stakeholders and team leads on adopting new workflow, fostering organizational alignment
Sr. Content Strategist and Analyst: E-Commerce
● Proof of Work: Blogs for Product: Kray.ai
● Developed content strategies to align with organizational goals and product roadmaps.
● Performed gap analysis to identify content opportunities and improve engagement.
● Optimized content using SEO best practices, enhancing visibility and adoption.
● Led data-driven content creation to address stakeholder and user needs.
● Collaborated with the graphic designing team to pitch in design ideas for content pieces for improving CTR
Sr. Research Analyst | Everest Group | Remote | Jan ‘23 – Nov ‘23
● Proof of Work:
• Rising Adoption of Home-based Healthcare Solutions
• Risk Adjustment Solutions in Healthcare
• Healthcare Cloud-based Core Administration Platforms – Provider Compendium 2023
• Healthcare Customer Experience Platforms – Provider Compendium 2023
● Conducted primary research through focus group interactions to gain real-time insights into the healthcare.
● Catered to 10+ analyst queries initiated by leading technology firms with a turnaround time of 24 hours.
● Monitored industry trends, technologies, and market dynamics, facilitating informed decision-making and
strategic initiatives.
Sr. Product Owner / Jr. Project Manager | Cognizant, India | Remote | May ‘21 – December ‘22
● Handled end-to-end issue identification, addressing risks & project co-ordination using JIRA & Confluence.
● Documented and communicated the functional requirements to the development team for alignment.
● Led an agile team of 11 FTEs, successfully delivering 25+ features across website digital transformation.
● Spearheaded the client deliverables by handling 50+ enhancements & defect-related changes.
● Grooming User Stories in JIRA, thus defining the scope and improving effort throughput by 20-30%.
● Driving the SDLC documentation phase, by initiating CIA, Change Request, and FRS-URS updates.
● Collaborating with a 10+ member team conducting Agile ceremonies and tracking project progress in JIRA.
● Initiated the Requisition Template format, thus improving the SDLC documentation efficiency by 25-35%.
Officer Scale 1 | Chhattisgarh Rajya Gramin Bank (PSB) | Raipur | Mar ‘18 – May ‘19
● Increased CASA by 3 - 5% through account opening by canvassing thus strengthening the customer base.
● Stimulated Y-on-Y growth (branch) by 3.99%.
SKILLS
● Research skills: Market Research: ● Product Management skills:
Secondary, Primary, Focus Group Product strategy, Backlog
Interviews, Report Creation, Editing refinement, Problem solving,
● Digital Marketing Skills: Copywriting, Keyword Market research, Stakeholder
planner, Google Analytics (Basic), Canva management,Risk analysis and
(Basic) management
● Product Owner skills: Requirement ● Tools Used: JIRA, Confluence, SQL
Engineering, User stories, Acceptance (Basic), Power BI, MS Office, Business
criteria, Strategy and roadmaps Model Canvas, Balsamiq, Gen AI tools
such as ChatGPT, Midjourney,Visily and
Notion
ACHIEVEMENTS \
● Mentored 10+ students during the campus placement season with a success rate of 70%.
● Received Letter of Recommendation from CEO of Frinza Pvt Ltd for exemplary contribution as HR
Executive.
● Authored my own book, ‘The Golden Wish’, a collection of 50+ self-written poems in 2009.
