Objective 12: Evaluate the reliability of information obtained from online
sources;
Evaluation of information retrieved electronically for authenticity, currency,
relevance, and bias.
Earlier we discussed sources of data and information. One such place is ‘online’.
By online, we mean Internet-based sources accessed primarily via the World Wide
Web. These online sources may include databases, magazines, newspapers and
news websites such as the BBC, CNN or Al Jazeera. Respected and reviewed
journals, forums, blogs and social media sites are also online sources. Some other
terms for online sources are electronic sources, web sources and Internet
sources.
The quality of data and information available from online sources will vary from
one source to another. This is because the different authors will have differing
motives for publishing the data and information. Additionally, each author may
have taken differing levels of care to ensure that the information being presented
is accurate and unbiased. While there are different ways to judge the overall
quality of information, one generally accepted measure is its reliability.
Reliability is the degree or extent to which the content of the information can be
depended on to be accurate.
Reliability has four characteristics:
Persons who retrieve data and information from any source, but particularly
online sources, should carefully evaluate the information to determine whether it
is reliable. To do this, the user can test the information for authenticity, bias,
currency and relevance.
You should use only highly reliable information. In order to test the overall quality
of the information, you will need to test the quality of each characteristic by
conducting a ‘four-way test’:
1. Is the same data or information available from multiple independent
sources?
2. Is the information presented in an impartial manner?
3. Is the information up to date?
4. Is the information appropriate for the intended purpose?
If the answer to all four questions is yes then the information may be deemed to
have excellent overall quality and may be used with caution. If the information
scores three out of four, the quality is suspect and the information should be used
with extreme caution. A score of one or two out of four is a definite red flag and
the data should not be used.
Reference. Howard Campbell and Alan Wood, Information Technology for CSEC
Examination 3rd Edition, Page 40