Hannah Njoki Kirara
Room Steward
+254 723 901 327 Hannahkirara0224@[Link] Voi, Kenya
Professional Skills
Room atendance with huge experience in Room atendant highly motvated career oriented
professional with excellent ofce support and customer service skills, concurrent tasks in fast paced
environment, friendly with strong interpersonal skills across all levels of an organizaton, Reliable,
responsible and driven to be integral team member, consistently punctual in arrival ensuring tasks are
complete positve and energetc professional comfortable working with minimal supervision in a result
oriented company that seeks an ambitous and career conscious person where acquired skills will be
utlized towards growth and advancement with an exceptonal eye of detail and customer service skilled
in taking orders accurately and efciently while providing a high level of hospitality to guests
inspectons, handling request quickly and creatng a welcome atmosphere and exceeding guests
Satsfacton and hotel expectatons. Dedicated and metculous room atendance reliable, skills at
performing basic cleaning dutes, deep sanitaton, organizing spaces and tending to general
housekeeping tasks in a tme efcient manner commited to provide clients with superior service and
satsfacton. Looking to bring these many transferable skills to an organizaton where I can use my
professional experience interpersonal skills to contribute to mutual success.
Core Skills
*Detail oriented nature *problems solving *Health and safety regulatons
*Team player *COSHH regulatons
*Willingness to learn *Sanitzaton skills
*Bring outlook and cooperatve personality *Complain handling
*Customer service *Guest satsfacton
*Time management *Metculous cleaning skills
*Organizatons skills *Strong writen and verbal communicaton skills
*Leadership *Excellent interpersonal customer service skills
*Assertve *Quality _minded
*Materials requisiton *Follows protocol
*Amenity replenishment *Communicaton skills
Experience
• Voi Wildlife lodge (Room atendant) March 2008 Nov 2011
Online
Working for a leading luxury hotel as part of a 10-person room atendance team, responsible for
cleaning and re-setng areas to deliver the best possible standards of cleanliness and hygienic,
providing an efcient and comprehensive room atendance service.
Key Responsibilites
*Service guest bedrooms to an exceptonal standard including hoovering, polishing replacing linens and
cleaning bathroom areas.
*Replace guests amenites including essental toiletries and breakfast items
*Liaise with the maintenance team including reportng and removing broken or damaged items and
portng all health and safety issues.
*Maintain all hotel common areas including the recepton areas, public areas, gym and spa are well
organized and clean.
*Complete regular cleaning supplies stock checks and orders additonal supplies as required
*Manage guests request in a tmely manner
*Dispose of rubbish in the appropriate areas ready for collecton by the waste company
*Organize the provision of complementary gifs baskets and champagnes to great newly arriving guests
*Arranged for the provision of extra room furniture, bedding, linen towels and so on for guests with
special needs
*Maintained lists of vacant rooms that required room atendance before the arrival of the next
occupants.
Key achievement
• Contributed to a 40%increase in positve customer comments in anonymous comments cards
• Managed bringing the laundry service in house, resultng in a savings of over £800pa
KASKAZI BEACH HOTEL
APRIL 2012 JUNE 2024
Outline
Working for a leading luxury hotel as a part of the room atendance team, responsible for cleaning all
areas of the hotel in the line with the cleaning and policy expected standards including guests’ rooms
and common areas successful meetng the hotel cleaning expectatons with a responsibility for the
satsfacton of the guests.
Key responsibilities
*Completed deep cleans of the hotel including guests’ rooms, storage areas, public areas such as the
main foyer and restaurants.
*Prepare assigned rooms for turndown guest
*Perform full room atendance dutes in occupied rooms and check out rooms are assigned
*Maintain sufcient stock and supplies to perform daily tasks
*Dust, sweeps, mops and vacuum guests’ rooms and assigned areas
*Sanitzes trash containers as necessary to provide clean receptacles for guests
*Minimize waste of supplies and amenites within all areas of housekeeping
"Stand for sustainable period of tme, bend, twist, push, able to go up and down stairs
*Cooperaton with other members teamwork and quality services through daily communicaton and
coordinaton with other departments
*Atends to guests calls, request and complaint, achieving and exceeding the guests’ Satsfactory
score
*Thoroughly cleaned all guests rooms including guests’ rooms, washrooms, baths, wash basins,
polishing and dustng all furniture, ftngs and cleaning windows
*Cleaned carpets and hard foors including vacuuming and carpet shampooing, carpets area and
washing hard foors areas, stairs and lifs
*Managed customer complaints through to resoluton, ensuring a satsfactory outcome
*Disinfectant equipment daily to ensure it would be ready for next use.
Key achievement
*Restructured the laundry department to increase the amount of the laundry completed per day, resultng
in the hotel consistently meetng demands following its implementaton.
*Identfed a maintenance issue that saved the hotel over £5000 in potental repair costs.
Education
• Hospitality and hotel management
• Utalii college March 2004
