Project Portfolio
BSBPMG636 - Manage Benefits
BSB60720 - Advanced Diploma of Program Management
BSBPMG636 - Manage Benefits 1 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Contents
Section 1: Program Benefits Management Report 4
Section 2: Program Benefits Attainment 6
BSBPMG636 - Manage Benefits 2 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Student name:
Assessor:
Date:
Business this assessment is Grow Management Consultants
based on:
Business objectives: To be well led, high performing, profitable and accountable.
To ensure that all financial operations, performance indicators
and results support the strategic policies.
Identify new sources of revenue and expand existing sources,
including establishing a training college to offer accredited
training in leadership.
Achieve profits of at least 10% per year.
Provide detailed information Our company aims to create synergies across all our projects to offer
about the program. This a greater choice of services to customers, increase profits and grow
should include the type of brand presence:
projects, how they are
Leadership Conference: one-day event attracting high-level
related, lines of authority, etc.
speakers and participants. The expected financial profit is
approximately $200,000.
Professional Development Workshops: Quarterly
professional development workshops on all aspects of leading
and managing staff, be conducted quarterly in Sydney,
Brisbane and Melbourne. This aims to advertise the
company’s consultancy services. The expected profit is about
$40,000 (80,000-40,000).
eBooks: Two new eBooks will be developed and marketed
through the website and at the conference and workshops.
Lines of Authority:
Program Manager: Oversees the benefits management approach and
coordinates project outcomes to ensure alignment with strategic goals.
Project Managers:
Leadership Conference: Dan Streep
Professional Development Workshops: Donna Chisholm
eBooks: Erin O’Donnell
Provide details about the Dan Streep: Administration Manager, has to organize the annual
Project Managers. Who are Leadership Conference, managing logistics, and ensuring financial
BSBPMG636 - Manage Benefits 3 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
they? What projects are they success and brand-building outcomes.
responsible for?
Donna Chisholm: Operations Manager, has to develop and
coordinate Professional Development Workshops, selecting relevant
topics, and maintaining consultant engagement.
Erin O’Donnell: Marketing Manager, has to manage the eBook
projects, overseeing content development, and ensuring quality
production and marketing strategies.
BSBPMG636 - Manage Benefits 4 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Section 1: Program Benefits Management Report
Program benefits introduction
An introduction to benefits management, including definition of and rationale for benefits management
and proposed benefits management approach (including risk management, issues management and
change control).
Program benefits relevant to the organisation
Identify and evaluate program benefits relevant to the organisation.
Trade-offs
Evaluate the trade-offs (disbenefits) based on identified benefits.
Evaluation of project performance
Provide an evaluation of project performance and how this assists in identifying program benefits.
Benefits interdependency
Outline the interdependency of identified benefits.
Issues management
Evaluate internal and external issues that could impact on the program. For external impacts, conduct an
external review of current trends relevant to the industry in which the company operates. For internal
issues, consider and report on potential internal factors that could impact on the program context and
potential change control mechanisms.
Responsibilities
Proposed assigning of responsibilities for benefits.
Doucment the outcomes of After the meeting, some updates have been done:
your meeting with your Project
1. Include the mitigation strategies for the trade-offs.
Managers. Make sure you
include the details that inform 2. Include a plan to improve the management of project
the changes in your report. interdependencies.
3. Include one new internal issue (skills gaps) and more specific
strategies to deal with the internal and external issues.
BSBPMG636 - Manage Benefits 5 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Attach: Draft Program Benefits Management Report ☒
Final Program Benefits Management Report ☐
Video recording of your meeting (if your assessor did not
☐
‘attend’)
BSBPMG636 - Manage Benefits 6 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Section 2: Program Benefits Attainment
Write your report below.
Program Benefits Attainment Report
Project outcomes
The Leadership Conference was a financial success, generating a profit of $291,735. It also
significantly increased brand awareness, with website traffic growing from 200 to 250 views per day.
However, problems with team communication and deadlines were considerable, suggesting a need for
improved project management systems.
The eBooks project faced slower-than-expected sales but added value to the product portfolio, laying
the foundation for an expanded library. Despite financial underperformance (a net loss of $20,000),
the project achieved quality and timeline goals.
The workshops were profitable, with a net profit of $22,500. They also complement the Leadership
Conference, driving participation from workshop attendees to the conference. Despite managing
multiple locations, timelines were met successfully. Future workshops are feasible and suitable topics
and cutting-edge research are necessary.
Benefits evaluation
Project objectives and targets met as in the project closure reports.
In general, these projects are profitable for the company.
Increased brand awareness as evidenced by increase of website traffic of 20%.
Project team members’ satisfaction with project processes and outcomes despite some minor
communication problems.
Expected benefits achievement
Achieved Benefits:
Financial success from the conference and workshops.
Enhanced brand presence through the Leadership Conference.
Creation of an additional product line with the eBooks.
Variances:
eBook sales fell short of projections, requiring a longer timeline to achieve profitability.
Issues with team communication led to missed internal deadlines, requiring better project
management practices.
Recommendations
Benefits Measurement Approach:
BSBPMG636 - Manage Benefits 7 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Review the Benefits Delivery Essential Toolkit for its structured methodologies. Incorporate
tools such as:
o Detailed metrics for brand awareness like social media engagement and event
feedback.
o Formalized tracking systems for team collaboration.
Delivery Approach:
Introduce regular inter-project manager meetings to improve collaboration.
Establish clearer communication protocols and project timelines.
Adjust the eBook marketing strategy to target niche audiences and improve profit.
Lessons learned
1. Team Communication: Effective communication tools and protocols are essential to avoid
delays.
2. Realistic Financial Goals: The financial performance of eBooks demonstrates the importance
of setting achievable targets.
3. Brand Awareness Metrics: Quantifiable metrics (e.g., traffic, conversions) should be defined
and monitored to evaluate brand growth accurately.
4. Event Planning Efficiency: The success of the conference demonstrates the importance of
detailed planning and stakeholder engagement.
BSBPMG636 - Manage Benefits 8 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Attach your Program
Benefits Attainment
Report email to this
section of your
portfolio.
Alternatively, you may
like to copy and paste
a screenshot of your
email here.
Seminar Plan
Date: 27/01/2025
Time: 10:00 AM
Location: Conference Room A
Title: Enhancing Team Collaboration
Introduction
This seminar focuses on the critical role of team collaboration in delivering expected program
benefits. It explores common challenges and practical strategies for improving teamwork to achieve
program goals effectively.
BSBPMG636 - Manage Benefits 9 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Learning objectives
Understand the influence of effective team collaboration on program outcomes.
Identify and address challenges that hinder team collaboration.
Apply tools and strategies to improve communication and coordination within teams.
Session plan
Time Content Resources required
10:00-10:03 Introduction to the topic and overview of List all equipment and materials to be use
session and links to relevant websites
10:03-10:08 Learning objectives Objective slides, Micro, Projector, Laptop
10:08-10:18 Key learning points Presentation slides, printed summary
handouts, Micro, Projector, Laptop.
The Impact of Collaboration on
Program Benefits.
Common collaboration
challenges.
Strategies to enhance
collaboration.
10:18-10:20 Video to illustrate topic/concepts Video title: How to Collaborate on
Projects More Successfully
Video link
10:20:10:25 Practical activity Printed scenarios for role-play, flip chart
or whiteboard for brainstorming.
Collaboration Challenge Role-Play
Description: Participants work in groups
of 3-4 and are given a scenario where
collaboration has caused a variance in
benefits.
Groups brainstorm solutions and present
their findings briefly.
BSBPMG636 - Manage Benefits 10 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
10:25-10:30 Discussion Flip chart for noting key points, printed
feedback forms for participants.
Attach your Seminar Plan
email to this section of your
portfolio.
Alternatively, you may like to
copy and paste a screenshot
of your email here.
Attach: Email with Program Benefits Attainment Report attached ☐
Email with Seminar Plan attached ☐
Seminar Plan Updated (if feedback was given) ☐
Seminar PowerPoint file and any handouts/etc ☐
BSBPMG636 - Manage Benefits 11 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Draft Program Benefits Management Report
Section 1: Program Benefits Management Report
Program benefits introduction
Benefits management is the systematic process of identifying, planning, measuring, and tracking
program benefits to ensure alignment with organizational objectives. This process ensures that all
projects contribute to the realization of specific, measurable, agreed, realistic, and time-bound (SMART)
benefits.
Implementing a benefits management approach can help Grow Management Consultants align our
projects with the organizational strategic objectives, enhance stakeholder confidence through transparent
measurement of value and minimize risks and manage issues that affect the benefit realization. Also, this
helps establishing protocols to manage changes in scope, timelines, or resources effectively.
Program benefits relevant to the organisation
The program benefits have been identified based on the strategic priorities of Grow Management
Consultants:
Short-term benefits include increased brand awareness and revenue generation.
Brand awareness can be measured by a 20% increase in website traffic, aligning with the
strategic goal of building brand presence.
Revenue generation is expected to achieve profits of $270,000 annually across projects,
contributing to the target of 10% annual profit growth.
Long-term benefits include enhanced customer relationships and market leadership.
Enhanced customer relationships can be measured through repeat attendance at events and
workshops and consistent eBook purchases. This benefit aligns with the strategic goal to
develop deeper customer relationships.
Market leadership will be measured by recognition as a premier leadership consultancy in
Australia, supporting the mission to promote leadership excellence.
Trade-offs
While the program offers significant benefits, certain trade-offs or disbenefits must be considered.
Resource allocation is a trade-off where redirecting resources to new projects may strain existing
operations. However, effective resource planning can mitigate this issue.
Financial risks may also arise due to initial high costs, such as $105,000 for the Leadership Conference,
which can be managed through strict budget control and monitoring.
Time constraint is another trade-off, with tight timelines for project delivery requiring enhanced
communication and project management tools.
Evaluation of project performance
Project performance to date has provided valuable insights:
BSBPMG636 - Manage Benefits 12 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
The Leadership Conference exceeded financial targets but highlighted issues with team
communication.
The Professional Development Workshops were successfully organized, though continuous
updating of topics is necessary.
The eBooks project has shown slow initial sales but steady growth, confirming their potential as
a long-term benefit.
These outcomes underscore the importance of clear communication, timely updates, and alignment of
project goals with strategic objectives.
Benefits interdependency
The program benefits are interconnected, with synergies across projects amplifying their overall impact.
Specifically, workshops drive attendance at the Leadership Conference and eBook purchases. The
conference enhances brand awareness, increasing interest in both workshops and eBooks. These
interdependencies create a cohesive program that supports the organization's strategic objectives.
Issues management
Internal Issues:
Communication Challenges: Addressed through structured team meetings and collaboration
tools.
Resource Constraints: Require robust planning and allocation frameworks to ensure efficient use
of available resources.
External Issues:
Economic Trends: Potential downturns could impact client spending.
Industry Trends: Growing demand for leadership skills supports program relevance.
Proposed change control mechanisms include regular performance reviews and stakeholder feedback
sessions to address these issues proactively.
Responsibilities
The Program Manager holds overall responsibility for tracking and reporting program benefits.
Dan Streep, responsible for the Leadership Conference, ensures financial and brand-building outcomes.
Donna Chisholm, overseeing the Professional Development Workshops, drives content relevance and
attendee satisfaction.
Erin O’Donnell, managing the eBooks, focuses on production and marketing to ensure sales growth. This
distribution of responsibilities ensures a coordinated approach to realizing the program's benefits.
BSBPMG636 - Manage Benefits 13 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Final Program Benefits Management Report
Section 1: Program Benefits Management Report
Program benefits introduction
Benefits management is the systematic process of identifying, planning, measuring, and tracking
program benefits to ensure alignment with organizational objectives. This process ensures that all
projects contribute to the realization of specific, measurable, agreed, realistic, and time-bound (SMART)
benefits.
Implementing a benefits management approach can help Grow Management Consultants align our
projects with the organizational strategic objectives, enhance stakeholder confidence through transparent
measurement of value and minimize risks and manage issues that affect the benefit realization. Also, this
helps establishing protocols to manage changes in scope, timelines, or resources effectively.
Program benefits relevant to the organisation
The program benefits have been identified based on the strategic priorities of Grow Management
Consultants:
Short-term benefits include increased brand awareness and revenue generation.
Brand awareness can be measured by a 20% increase in website traffic, aligning with the
strategic goal of building brand presence.
Revenue generation is expected to achieve profits of $270,000 annually across projects,
contributing to the target of 10% annual profit growth.
Long-term benefits include enhanced customer relationships and market leadership.
Enhanced customer relationships can be measured through repeat attendance at events and
workshops and consistent eBook purchases. This benefit aligns with the strategic goal to
develop deeper customer relationships.
Market leadership will be measured by recognition as a premier leadership consultancy in
Australia, supporting the mission to promote leadership excellence.
Trade-offs
While the program offers significant benefits, certain trade-offs or disbenefits must be considered.
Resource allocation is a trade-off where redirecting resources to new projects may strain existing
operations. However, effective resource planning can mitigate this issue. For instance, our company
should implement project management software to optimize resource scheduling and identify bottlenecks
early.
Financial risks may also arise due to initial high costs, such as $105,000 for the Leadership Conference.
To mitigate the risk, a contingency budget should be established to manage unexpected costs and
monitor budget adherence through monthly reviews.
Time constraint is another trade-off, with tight timelines for project delivery requiring enhanced
communication and project management tools.
Evaluation of project performance
Project performance to date has provided valuable insights:
The Leadership Conference exceeded financial targets but highlighted issues with team
communication.
BSBPMG636 - Manage Benefits 14 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
The Professional Development Workshops were successfully organized, though continuous
updating of topics is necessary.
The eBooks project has shown slow initial sales but steady growth, confirming their potential as
a long-term benefit.
These outcomes underscore the importance of clear communication, timely updates, and alignment of
project goals with strategic objectives.
Benefits interdependency
The program benefits are interconnected, with synergies across projects amplifying their overall impact.
Specifically, workshops drive attendance at the Leadership Conference and eBook purchases. The
conference enhances brand awareness, increasing interest in both workshops and eBooks. These
interdependencies create a cohesive program that supports the organization's strategic objectives.
To manage the project interdependencies effectively:
Establish a shared calendar for project timelines to avoid scheduling conflicts.
Conduct monthly inter-project review meetings with all Project Managers to discuss cross-project
synergies and challenges.
Implement a centralized collaboration platform (e.g., Slack, MS Teams) to ensure real-time
updates and facilitate communication.
Issues management
Internal Issues:
Communication Challenges: Addressed through structured team meetings and collaboration
tools.
Resource Constraints: Require robust planning and allocation frameworks to ensure efficient use
of available resources.
Skills Gaps: Some team members lack advanced technical or project management skills, which
could impact program execution, this requires tailored training programs for team members.
External Issues:
Economic Trends: Potential downturns in client spending could limit demand for services,
reducing revenue streams. Therefore, we should develop flexible pricing models, such as tiered
packages or discounts for repeat clients, to attract more customers during challenging economic
periods.
Industry Trends: Growing demand for leadership skills supports program relevance, but it also
requires staying ahead of competitors by offering innovative, research-based solutions.
Proposed change control mechanisms include regular performance reviews and stakeholder feedback
sessions to address these issues proactively.
Responsibilities
The Program Manager holds overall responsibility for tracking and reporting program benefits.
Dan Streep, responsible for the Leadership Conference, ensures financial and brand-building outcomes.
Donna Chisholm, overseeing the Professional Development Workshops, drives content relevance and
attendee satisfaction.
Erin O’Donnell, managing the eBooks, focuses on production and marketing to ensure sales growth. This
distribution of responsibilities ensures a coordinated approach to realizing the program's benefits.
BSBPMG636 - Manage Benefits 15 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
BSBPMG636 - Manage Benefits 16 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
Seminar PowerPoint
BSBPMG636 - Manage Benefits 17 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
BSBPMG636 - Manage Benefits 18 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
BSBPMG636 - Manage Benefits 19 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
BSBPMG636 - Manage Benefits 20 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
BSBPMG636 - Manage Benefits 21 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
BSBPMG636 - Manage Benefits 22 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
BSBPMG636 - Manage Benefits 23 | Page
Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V2.0 January 2024
