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Administrative Support for Cleaning Services

The document outlines the responsibilities and qualifications for a role providing administrative support to a Cleaning Service, including maintaining employee records, assisting with audits, and ensuring compliance with policies. The ideal candidate should possess strong communication skills, IT competency, and a willingness to learn and develop in Facilities Management. The role emphasizes customer care, effective communication, and maintaining service standards.

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Anshemeza Marion
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39 views2 pages

Administrative Support for Cleaning Services

The document outlines the responsibilities and qualifications for a role providing administrative support to a Cleaning Service, including maintaining employee records, assisting with audits, and ensuring compliance with policies. The ideal candidate should possess strong communication skills, IT competency, and a willingness to learn and develop in Facilities Management. The role emphasizes customer care, effective communication, and maintaining service standards.

Uploaded by

Anshemeza Marion
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Job Introduction

• Provide daily administrative support element to the Cleaning Service.


• Assist in delivering Service Excellence and Customer care to customers and client.
• Develop an understanding of Facilities Management with a view to future
professional development.
• Support the Cleaning Services Manager as requested.

Role Responsibility

• Maintain personal files for all cleaning employees below Supervisor level
• Assist supervisors with maintaining monthly audit records.
• Answer cleaning office phone relaying messages as required.
• Record all holidays in line with company policy.
• Maintain manual annual leave records for all cleaning employees, and send returns to
payroll.
• Daily operation and adjustments on Right Time, reporting to Senior Supervisor.
• Keep all administration folders up to date
• Receive en-suite cleaning returns from supervisors and Authority sign-offs ensuring
accurate records are kept
• Issue all communications to cleaning employees in a timely manner
• Assist management team to maintain compliance with statutory and company policies
and requirements.
• Provide administrative support as and when required e.g. filing, photocopying, typing,
and other relevant administrative tasks
• Order Stationery and uniforms for the department when required and as directed.
• Keep records of all training, including Great training. To encompass online records on
drive, and local training card records. Update supervisors on a monthly basis to ensure
targets are met.
• Receive on the job training/attend training courses as necessary.
• To maintain excellent client/customer relationships.
• To attend performance development reviews to discuss job standards and agree
development activities.
• To care for all available resources including equipment, materials and supplies as
directed.
• To report any near miss occurrences, accidents or faulty equipment to management.
• To ensure effective communication with line manager, team, customer and client
organisation.
• To maintain all areas of responsibility to the set service standards and in line with
applicable service offer.
• To carry out any other reasonable tasks and/or instructions as directed by
management.
The Ideal Candidate

• Practical numerical, interpersonal and communication skills, must be able to


demonstrate effective verbal and written communication.
• Competency in IT and Office components such as Word and Excel.
• Discreet and aware of the need for confidentiality
• Able to work on own initiative or within a team environment.
• Willing to learn and develop own skills.
• Prepared to undertake qualifications in Facilities Management.

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