Product Name Common Features

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Five9 Predictive Dialer Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Genesys Cloud Dialer Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
NICE CXone Dialer Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
CloudTalk Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Aircall Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Dialpad Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
ViciDial Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Talkdesk Dialer Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Convoso Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Flexydial Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
CallHub Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
CallTools Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Mojo Dialer Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
LeadsRain Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
T-Max Predictive Dialer Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
ICTBroadcast Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
ChaseData Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Drips Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Genesys Cloud CX Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Five9 Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Cisco Webex Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Amazon Connect Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Twilio Flex Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Vonage Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
8x8 Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Freshdesk Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
RingCentral Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
CloudAgent Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Alvaria (Aspect Software) Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Evolve IP Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
UJET Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
SharpenCX Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Odigo Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
LiveVox Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
XenCALL Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Nextiva Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Nice inContact CXone Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Vocalcom Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
CallFire Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
JustCall Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
PhoneBurner Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Ameyo Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Voxco Dialer Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
XCally Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Bright Pattern Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
CloudCall Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
SpitFire Dialers Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Kixie Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Teloz Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Voiso Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Squaretalk Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
AVOXI Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Nuacom Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
CallHippo Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
EngageBay Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
TruContact Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
OnSIP Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Talkdesk Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
3CX Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
GoTo Connect Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Five9 Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Ozonetel CloudAgent Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Aloware Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Evolve IP Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Connect First Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Noetica Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Solgari Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Dixa Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
AVAYA OneCloud Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Call Center Studio Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Ytel Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Tethr Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
VoiceSpin Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Xcally Motion Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Mitel MiCloud Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Zultys Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Talkroute Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Veeva CRM Engage Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Bitrix24 Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
NetFortris Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Momentum Telecom Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Upland InterFAX Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
AVOXI Genius Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Cloud PBX Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Linkus UC Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Wildix Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Zoiper Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
HubSpot Calling Automation
 Omnichannel support, IVR, Call Recording, Call
Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Grasshopper Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
NICE CXone Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Telzio Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Infobip Conversations Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Five9 Intelligent Cloud Contact Center Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
RingByName Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Vonage Business Communications Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Telnyx Call Control Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Fenero Automation

Omnichannel support, IVR, Call Recording, Call

Routing, CRM Integration, Real-time Analytics,
Workforce Management, AI-powered
Net2Phone Automation
Unique Features

AI-powered dialing, CRM integration,

Compliance management, Call recording,
Voicemail drop, Call monitoring, Agent
coaching, Auto redial

AI-based customer engagement, Predictive

dialing, Manual dialing, Call analytics, Speech
analytics, Workforce engagement

Omnichannel routing, Speech analytics,

Predictive call pacing, Call compliance features,
Workforce management, Call transcription

Intelligent call routing, Call notes & tagging,

CRM integrations, Call queuing, Call forwarding,
Click-to-call, Voicemail management

Click-to-call, Call whispering, Call analytics, API

integration, Number porting, Voicemail drop,
Call recording, Customizable call flows

AI-driven call transcription, Voice analytics,

Voicemail drop, Call coaching, Smart call
routing, Call disposition tagging

Call recording, Voicemail drops, Live

dashboards, Call scripting, Call queuing, Call
disposition tracking

Auto-dialing, Call tracking, Customizable call

routing, CRM integration, Real-time monitoring,
AI-powered workflows

AI-powered lead management, Call scheduling,

Agent monitoring, Speech analytics, Predictive
dialing

CRM integrations, Click-to-call, Call reporting,

Call recording, Call tracking, Multi-level IVR

Voicemail drops, SMS integration, Call tracking,

Predictive dialing, Contact list management
AI-based agent scripting, Real-time analytics,
Call monitoring, Call compliance

Triple-line dialing, Lead management, Call

recording, Call analytics, Local presence dialing

Cloud-based lead distribution, Voicemail drop,

SMS campaigns, Call tracking, CRM integration

Call pacing, Lead filtering, Call tracking,

Voicemail detection

Multi-tenant architecture, Voice broadcasting,

Campaign management, Interactive IVR

Predictive dialing, Real-time call monitoring,

CRM integration, Call disposition tracking

Conversational AI, Voicemail detection, SMS

automation, Predictive analytics, Auto callback
scheduling

AI-driven routing, Workforce engagement,

Speech analytics, Omnichannel messaging,
CRM integration, Automated workflows

AI-powered agent assistance, Call recording,

CRM integration, Predictive dialing, Chatbots,
Social media integration, Compliance
management

AI-powered IVR, Compliance management, Call

recording, Workforce optimization, Performance
analytics

AI-powered virtual assistant, Omnichannel

engagement, Speech-to-text transcription, Call
analytics, Contact flow customization
Custom workflows, Real-time reporting, AI
chatbots, API-based integrations, Call tracking

AI-powered call routing, Speech analytics,

Omnichannel interactions, Call monitoring,
Agent coaching

Workforce optimization, Predictive dialer, CRM

integration, Multichannel customer support

Call queueing, Omnichannel customer support,

Speech analytics, AI-powered chatbots

Call routing, Analytics, Omnichannel messaging,

Real-time monitoring, Automated workflows

Call whispering, Omnichannel communication,

Agent monitoring, CRM integration, AI-powered
automation

AI-powered workforce engagement, Speech

analytics, Call compliance features, Predictive
dialing

Multi-channel support, Call recording,

Compliance management, Workforce
engagement

Real-time AI agent assistance, Omnichannel

engagement, Speech analytics, Call compliance
tracking

AI coaching for agents, Performance analytics,

Workforce optimization, Speech recognition

Conversational AI, Cloud-based routing,

Workforce management, Customer sentiment
analysis
Auto-dialing, Speech analytics, CRM integration,
Omnichannel customer support

AI-based call routing, CRM integration, Call

scripting, Predictive dialing, Call monitoring,
SMS automation

AI-powered chatbots, Call analytics, Workforce

management, CRM integration

Speech analytics, Workforce engagement, AI-

powered customer interactions, Multichannel
communication

Predictive dialing, CRM integrations, Speech

analytics, Call scripting, Automated workflows

Voice broadcasting, SMS campaigns, Call

tracking, CRM integration

Click-to-call, Call tracking, CRM integrations,

Call disposition tracking, AI-powered call
analysis

Voicemail drops, Call recording, CRM

integration, Call reporting, Local presence
dialing

AI-driven call routing, CRM integration, Voice

analytics, Workforce optimization

Multimode survey capabilities, Predictive dialing,

Call scheduling, Real-time call tracking

CRM integrations, Call tracking, Call scripting,

AI-driven workflows, Agent performance
monitoring
AI-powered agent assistance, Omnichannel
customer interactions, Speech analytics, Call
tracking

Click-to-call, Call recording, CRM integration,

Call queuing, Call whispering

Auto redialing, Call monitoring, CRM integration,

Call scripting

Click-to-call, Local presence dialing, Call

analytics, CRM integrations, Power dialing

Omnichannel communication, AI-powered IVR,

Workforce optimization, CRM integration

Predictive dialing, AI call monitoring, CRM

integration, Omnichannel routing

Click-to-call, Call queuing, Call tracking,

Workforce management

Omnichannel routing, Speech analytics,

Workforce engagement, Call recording

Voicemail to email, Call queuing, CRM

integration, Call monitoring, Click-to-call

Click-to-call, Call analytics, CRM integrations,

Call monitoring, Call routing

Omnichannel customer support, CRM

integration, Call tracking, AI-based workflows
Omnichannel interactions, Call tracking,
Compliance management, AI-based agent
assistance

Cloud PBX, Call tracking, CRM integrations,

Voicemail transcription

AI-powered self-service, Omnichannel routing,

Call transcription, CRM integration, Workforce
management

SIP trunking, Call conferencing, CRM

integration, Call recording

Unified communication, Call analytics, Call

queuing, CRM integration

AI-powered IVR, Predictive dialing, Call

analytics, Omnichannel engagement, Workforce
management

AI call analytics, Call recording, CRM integration

Power dialing, Click-to-call, Call tracking, CRM

integration, Voicemail drops

Call tracking, Workforce optimization, AI

analytics, CRM integration

ACD, Call analytics, Workforce management,

Call scripting

Predictive dialing, AI analytics, Call scripting,

CRM integrations
Omnichannel routing, Speech analytics, Call
tracking, AI-powered IVR

Omnichannel communication, AI-powered

workflows, CRM integrations, Call monitoring

AI-driven customer interactions, Predictive

analytics, Workforce engagement, CRM
integration

Omnichannel routing, AI-powered IVR,

Workforce management, Call monitoring, CRM
integrations

SMS automation, Predictive dialing, Call

tracking, CRM integration, Click-to-call

Speech analytics, AI-powered call monitoring,

CRM integration, Omnichannel routing

Predictive dialing, Call queuing, AI call analytics,

Workforce optimization

Call routing, Speech analytics, Workforce

engagement, AI-driven insights

VoIP, Call analytics, CRM integrations,

Workforce management, Omnichannel routing

Call routing, CRM integrations, Speech

analytics, AI-powered monitoring

Call forwarding, Virtual numbers, CRM

integration, Call monitoring
AI-driven analytics, Workforce engagement, Call
routing

Omnichannel communication, CRM integration,

Call tracking, AI-powered routing

VoIP, Call tracking, CRM integrations, Call

routing, Workforce management

Call queuing, Workforce management, AI

analytics, Call monitoring

VoIP calling, Secure faxing, Call tracking, CRM

integrations

AI-powered analytics, Workforce management,

Call queuing

Click-to-call, CRM integration, Call queuing, Call

monitoring, AI-powered IVR

VoIP, Call conferencing, CRM integrations, Call

routing

Omnichannel communication, VoIP, Call

monitoring, CRM integrations

Click-to-call, CRM integrations, SIP trunking,

Voicemail-to-email

CRM integration, Call analytics, Click-to-call, AI-

powered call tracking
Virtual phone numbers, Call routing, Call
tracking, SMS integration

AI-powered analytics, Workforce engagement,

Call routing

Voicemail-to-email, Call forwarding, CRM

integration, Mobile app support

AI chatbots, Voice, SMS, WhatsApp, CRM

integration

AI-powered automation, Workforce

engagement, Predictive dialing

Call tracking, CRM integration, AI-powered call

analytics

Call analytics, AI-powered IVR, CRM

integration, Omnichannel routing

Programmable voice, AI-driven analytics, Call

tracking, Omnichannel communication

Omnichannel communication, AI-powered IVR,

Workforce engagement, Predictive dialing

Click-to-call, Call tracking, CRM integration,

Mobile app support