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José Luis contacted the Virtual Agent regarding a refund for a missing item from his order. After being connected to an agent, Jasandeep K offered to help by verifying the order details and suggested reordering the item with a price match and express shipping. The conversation highlights the challenges faced by the customer in obtaining a refund and the agent's attempt to resolve the issue.

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José Luis Zevallos
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25 views1 page

Transcript

José Luis contacted the Virtual Agent regarding a refund for a missing item from his order. After being connected to an agent, Jasandeep K offered to help by verifying the order details and suggested reordering the item with a price match and express shipping. The conversation highlights the challenges faced by the customer in obtaining a refund and the agent's attempt to resolve the issue.

Uploaded by

José Luis Zevallos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Virtual Agent (11/3/2025, 11:45:42): Hi, I am your Virtual Agent.

I am ready to
help and can get you to an agent if needed.
Virtual Agent (11/3/2025, 11:45:44): Please choose the issue you are having with
your order.
Virtual Agent (11/3/2025, 11:45:45): Menu Options:
Missing an Item from a Package
Missing a Package
Received Different Item Than I Ordered
Received a Damaged Item
Missing a Refund
Speak to an Agent
José Luis (11/3/2025, 11:46:09): Speak to an Agent
Virtual Agent (11/3/2025, 11:46:14): Let me get you an agent who can help.
José Luis (11/3/2025, 11:46:28): Hello, yesterday I contacted you to make a refund
request since one of the items I bought has not arrived and cannot be found through
the tracking. You responded to me today by email that you cannot refund the money
to my credit card. In this case, what option do I have since you have not delivered
what I bought and you do not want to refund me either?
Jasandeep K (11/3/2025, 11:46:35): Hi! My name is Jasandeep. Thank you for
contacting Gap Inc. Please do not share any sensitive on chat information t like
credit cards.
Jasandeep K (11/3/2025, 11:46:56): I am sorry to hear that as you face a problem
related to missing item , I would be happy to look into it with the best options we
have regarding the same.
Jasandeep K (11/3/2025, 11:47:03): May I have the order number?
José Luis (11/3/2025, 11:47:14): 92612903031173583076210731
José Luis (11/3/2025, 11:47:23): ese es el track
Jasandeep K (11/3/2025, 11:47:26): Is it a store order?
José Luis (11/3/2025, 11:47:43): 1LDY2V3
José Luis (11/3/2025, 11:47:58): on line
Jasandeep K (11/3/2025, 11:48:08): May I ask that you verify the first and last
name on the order, along with the complete billing address, including city, state,
and zip code?
José Luis (11/3/2025, 11:48:35): Victor Velasquez Jose Zevallos
3735 85th St Apt 4 Jackson Heights
New York, NY 11372-7311
Jasandeep K (11/3/2025, 11:48:43): Thank you for verification!
Jasandeep K (11/3/2025, 11:50:11): I am so sorry for the inconvenience that you
have gone through, I sincerely apologies for this however please do not worry you
can reorder the item nad we will match same price as well express shipping on new
order.
Jasandeep K (11/3/2025, 11:51:31): Are we still connected on this chat?
Jasandeep K (11/3/2025, 11:52:47): I do not want to rush however this chat session
may get over due to no response from you. Are we still connected here on chat?

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