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ServiceNow Interview Questions Overview

The document outlines a comprehensive list of interview questions related to ServiceNow, covering topics such as ITIL processes, business rules, data import methods, and integrations. It also addresses specific functionalities like notifications, workflows, and authentication methods. The questions are designed to assess the candidate's knowledge and experience with various aspects of ServiceNow administration and development.

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seric96682
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843 views2 pages

ServiceNow Interview Questions Overview

The document outlines a comprehensive list of interview questions related to ServiceNow, covering topics such as ITIL processes, business rules, data import methods, and integrations. It also addresses specific functionalities like notifications, workflows, and authentication methods. The questions are designed to assess the candidate's knowledge and experience with various aspects of ServiceNow administration and development.

Uploaded by

seric96682
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SERVICENOW INTERVIEW QUESTIONS

1. Brief about ServiceNow experience


2. Explain about ITIL Process in ServiceNow
3. Day to day activities in ServiceNow as an admin/developer
4. Difference between Async and Display Business rules.
5. Difference between Query business rule and ACLS in ServiceNow
6. Difference between UI policies and Client scripts. Which will execute first?
7. What is Data policy?
8. How many ways we can import data into ServiceNow?
9. How can we parse one catalog fields values to other catalog items?
10. What are transform map scripts?
11. Execution order of Business rules?
12. How many ways we can trigger notifications in ServiceNow?
13. How to populate short description of incident based on CI is selected?
14. Script to print last 5 created incidents?
15. Script to print the incidents of state is resolved.
16. Script to print 6 numbers in ascending order by using Array?
17. How to configure a Midserver? And what are the troubleshooting steps if server is
down?
18. What are the different integrations that you worked upon and explain about
REST/Scripted Rest API integration.
19. What is the difference between Uni and Bi-directional integration?
20. How many ways we can create an incident in ServiceNow.
21. How many SLA types we have?
22. ITOM/ explain the roles and responsibilities?
23. What have you worked on ITOM (Event management, orchestration, IRE, BSM, CMDB,
discovery)
24. Flow formatters in ServiceNow?
25. What is difference between single row and multi row variable set in ServiceNow?
26. Difference types of Changes?
27. What are the activities in workflow?
28. What is the difference between Workflow and flow designer?
29. How to troubleshoot if a workflow is struck?
30. What are different authentication methods we have in ServiceNow?
31. What is an integration hub in ServiceNow?
32. Difference between Basic and Oath 2.0 Authentication?
33. Difference between REST and SOAP integration in ServiceNow?
34. What have you worked on ITAM?(SAM&HAM)
35. What is GRC and share your experience on GRC?
36. How to manage sprints if high priority stories are added in the middle?
37. How to avoid duplicates in ServiceNow while loading data?
38. Difference between business rules and script includes.
39. How many ways we can call server-side script from client side?
40. What is Record producer and catalog/order guide?
41. What is preserve and exclude records while performing cloning?
42. How to validate upgrade history and skipped records post upgrade?

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