HOUSEKEEPING ASSESSMENT – TEST 2
(Each question carries ½ mark. Total marks 20)
Student’s Name: Kin Madan
Batch Code: F4 Centre: Maninagar
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions 2.
Review your answers before submitting the Assignment
A Fill in the blanks
1. A Positive attitude is essential for teamwork.
2. Housekeeping is the backbone of the hotel. 3. Another name
for a cupboard is Wardrobe _.
4. The Housekeeping department is a Nerve centre.
5. The Executive Housekeeper is in-charge of the Housekeeping department.
6. A Cabana is a room near the swimming pool.
7. A Triplet is a room meant for three persons.
8. The Executive suite has a work station set up in the living room.
9. The Control Desk_ section looks after Lost & Found guest property.
[Link] Floor Supervisor is responsible for checking guest rooms.
[Link] room attendant keeping all room linen and supplies on a
Housekeeping cart.
12. Pens and Pencils are items placed in a Stationery Folder.
13. Flower Arrangement is the art of arranging flowers and foliage.
B Choose the correct alternative
1. This department is the backbone of the hotel.
Front Office Housekeeping
Write the correct choice: Housekeeping
2. Housekeeping keeps strict control of which keys.
Guest Room Keys Master Keys
Write the correct choice: Master Keys
3. This person is responsible for cleaning guest rooms and bathrooms.
Houseman Room Attendant
Write the correct choice: Room Attendant
4. Staff are constantly exposed to guests at close proximity and hence need
to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: Personal hygiene
5. An attribute that in difficult situations helps in diffusing the explosive
moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact and Diplomacy
6. Another name for curtains.
Upholstery Drapes
Write the correct choice: Upholstery
7. This person is responsible for cleaning the public areas.
Houseman Room Attendant
Write the correct choice: Houseman
8. This room has a balcony attached to it.
Standard Room Lanai Room
Write the correct choice: Lanai Room
9. This room has multi-utility furniture.
Studio room Twin Room
Write the correct choice: Studio room
10. This section of Housekeeping keeps control of Master Keys.
Horticulture Control Desk
Write the correct choice: Control Desk
11. This section of Housekeeping is responsible for providing clean linen.
Linen room Laundry
Write the correct choice: Linen room
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: Mini-bar
13. This type of flower arrangement can be used on a restaurant table.
Horizontal Crescent
Write the correct choice: Crescent
C Answer in one sentence
1. What are the functions of Housekeeping?
Ans. The Housekeeping Department is responsible for cleanliness,
Maintenance and Aesthetic upkeep of the entire hotel.
2. Name the two additional services offered to a guest by Housekeeping?
Ans. Laundry and Horticulture are two additional services offered to a guest
by Housekeeping.
3. What does a room mean to a guest?
Ans. The guest feels that the hotel is his 'Home Away From Home'.
4. Who heads the Linen Room?
Ans. Laundry Supervisor heads the Linen Room.
5. What is ‘linen’?
Ans. Linen is a strong, breathable fabric made from the fibers of the flax plant,
known for its durability, cool feel, and suitability for warm weather clothing
and bedding.
6. Which sub-section of Housekeeping earns direct revenue?
Ans. Laundry and Horticulture are the sub-section of Housekeeping that
earns direct revenue.
7. Define ‘Penthouse Suite’?
Ans. Penthouse suite is a super deluxe suite situated on the top most floor of
the hotels. Usually it has tarrace garden or a patio attached to it.
8. Define ‘Twin Room’?
Ans. A room with two single beds. Separated by a bedside table.
9. What are the functions of the Horticulture section?
Ans. This sections of Housekeeping takes care of landscaping, indoor plants
and flower arrangements. It ensures a daily supply of fresh cut flowers. Plants
give the hotel an eco friendly environment.
10. List 3 items of furniture kept in a hotel guest room?
Ans. Bed with bedside table, sofa chair and coffee table, writing table and
chairs, wardrobe or cupboards are some furniture kept in a hotel guest room.
11. List 3 guest room amenities?
Ans. Mineral water and glass, Television set, Waste basket, Minibar and
Newspapers are some room amenities.
12. List 3 bathroom amenities?
Ans. Toilet tissue, Shower soap/gel, Bathtowel, Handtowel etc are some
Bathroom Amenities.
13. Generally how many sheets are used to make a bed?
Ans. Three fresh sheets and four pillow cover/slips as per the bed size.
14. Name any 3 types of flower arrangements?
Ans. Horizontal flower arrangements, Vertical flower arrangements, Triangular
flower arrangements are three types of flower arrangements.
