You said:
Why is the memory on my Lenovo so full?
ChatGPT said:
Good question — if your Lenovo's memory (either RAM or storage) is filling up quickly, there
could be a few culprits depending on which type of memory you're referring to:
🔹 If you mean Storage Space (e.g. your hard drive or SSD):
Here are common causes:
1. Too many temporary/system files
○ Windows and apps create temp files, logs, and cached data that pile up over
time.
2. Large apps or games installed
○ Some programs (like Adobe software, games, or video editing apps) take up a lot
of space.
3. Downloads folder is huge
○ Often overlooked, this folder can store gigabytes of old files.
4. Too many photos/videos/music files
○ Especially if you edit videos or photos — raw files take up space fast.
5. OneDrive or syncing services storing local copies
○ Cloud storage tools sometimes download full versions of files for offline use.
6. Windows update leftovers
○ Old Windows versions or update backups may not have been cleared.
7. Duplicate files
○ Files like images and documents can get duplicated accidentally or by apps.
🔹 If you mean RAM (Memory Usage):
Here’s what might be eating it up:
1. Too many startup programs
○ Apps like Teams, Discord, or OneDrive can run in the background from startup.
2. Browser tabs
○ Chrome and Edge are notorious for high RAM usage — each tab can use
hundreds of MB.
3. Background apps or services
○ Some services (like antivirus or update tools) always run in the background.
4. Malware or bloatware
○ Some pre-installed programs or unwanted apps hog memory without doing
much.
5. Running too many demanding programs
○ Especially if you're multitasking with video editing, coding, or Photoshop.
Would you like to check storage, RAM, or both? I can guide you through cleanup steps or
finding out what exactly is using up your memory.
4o
You said:
I'm pretty sure I mean the Hard Drive. I did notice duplicate apps after it updated.
ChatGPT said:
Ah, got it — if you're seeing duplicate apps after a Windows update, that could definitely explain
why your hard drive (storage) is more full than usual. Windows updates sometimes glitch and:
● Reinstall default apps, even if you removed them.
● Leave behind old versions of apps or system files.
● Occasionally create duplicate entries or folders that aren’t actually necessary.
🧼 Here’s what you can do to clean it up:
✅ Step 1: Use Windows' built-in Storage Sense
1. Go to Settings > System > Storage.
2. Click "Temporary files" – let it scan.
3. Check the boxes for:
○ Delivery Optimization Files
○ Previous Windows installation(s) (if present)
○ Recycle Bin
○ Temporary files
4. Hit Remove files.
This can clear several GBs if there’s an old Windows version still there.
✅ Step 2: Manually uninstall duplicate apps
1. Go to Settings > Apps > Installed Apps.
2. Sort by name or size.
3. Look for apps you didn’t install twice or don’t use — sometimes Windows installs both:
○ A Microsoft Store version (like “Spotify Music”)
○ A Win32/Desktop version (like “Spotify”)
4. Uninstall the one you don’t use.
✅ Step 3: Check for large folders
1. Open File Explorer and go to This PC > Local Disk (C:).
2. Right-click folders like:
○ Downloads
○ Videos, Pictures
○ Program Files and Program Files (x86)
3. Choose Properties to see their size.
If you see something like a duplicate folder (AppName and AppName_1), that’s a red flag.
✅ Optional: Use a storage analyzer
If you want a visual map of what’s using up space, tools like WinDirStat or TreeSize Free are
super helpful. They show exactly which files/folders are hogging space.
Want help identifying what to delete based on a screenshot of your Storage settings or app list?
You can send one and I’ll help you decide.
4o
You said:
Do I need the 3D Builder?
ChatGPT said:
Nope — you almost certainly don’t need 3D Builder, unless you’re doing 3D modeling or
printing and specifically use that app.
It's a default Microsoft app that used to come preinstalled on Windows 10. Most people never
touch it, and it:
● Takes up storage (not a lot, but it adds up).
● Doesn’t do anything useful for everyday users.
● Has better alternatives (like Blender or Tinkercad) if you are into 3D design.
✅ Safe to Uninstall?
Yes. You can uninstall 3D Builder with no negative effects on your system. Here’s how:
1. Go to Settings > Apps > Installed apps.
2. Search for 3D Builder.
3. Click the three dots or select it > Uninstall.
Done.
If you’re cleaning house, you might also be able to safely remove things like:
● Paint 3D
● Mixed Reality Portal
● Xbox Game Bar (if you don’t use it)
● Cortana (on newer builds it’s separate and removable)
Want me to list more apps you can probably delete without issue?
4o
You said:
My computer still only says it has 42.5 GB free out of 237 GB.
ChatGPT said:
Alright — with only 42.5 GB free out of 237 GB, you're down to about 18% free space, which
is getting tight, especially for Windows. Low storage can slow down your system, prevent
updates, or cause apps to act up.
Let’s try to find out where that space is going, step-by-step:
🔍 Step 1: Get a breakdown of what's using space
Go to:
Settings > System > Storage
Then click "Show more categories" (if needed). You'll see things like:
● Apps & features
● Temporary files
● Documents
● Pictures
● System & reserved
● Other
Let me know what the biggest categories are. Especially if you see:
● "System & reserved" being suspiciously large (20+ GB)
● "Apps & features" taking up tons of space
● A huge "Other" category
🧹 Step 2: Run Storage Cleanup
From that same screen:
1. Click Temporary files
2. Let it calculate
3. Check everything you can safely remove:
○ Delivery Optimization Files
○ Recycle Bin
○ Temporary files
○ Previous Windows installation (can be 10–30 GB!)
4. Click Remove files
🛠 Step 3: Optional Tools to Investigate
If you're still not sure where the space is going:
● Download WinDirStat or TreeSize Free
These apps scan your drive and visually show you what folders/files are hogging
space.
❓ Want Help Deciding What to Delete?
If you send me:
● A list of your top categories from Storage
● Or a screenshot of the Storage Breakdown page
I can give personalized suggestions.
Also let me know:
● Do you store videos/photos on this machine?
● Do you use big apps like Adobe, Steam, Unity, etc.?
Let’s hunt down those space gobblers.
4o
You said:
I'm not seeing a "Show more categories" button.
ChatGPT said:
Ah, thanks for the update — some versions of Windows 10 don’t show a "Show more
categories" button explicitly, but we can still get the same info.
Let’s walk through it the classic way:
📍 Try this instead:
1. Go to Settings > System > Storage
2. Click on your main drive (usually C:)
○ It might be labeled something like “Local Disk (C:)” with the bar graph
underneath.
3. Now you should see a breakdown of:
○ Apps & features
○ System & reserved
○ Temporary files
○ Documents
○ Pictures
○ Videos
○ Music
○ OneDrive
○ Other
Let me know:
● Which categories are taking up the most space?
● Anything unexpected or huge?
✅ Example of what we’re looking for:
Category Size
System & 50 GB 😬
Reserved
Apps & Features 80 GB
Temporary Files 12 GB
Videos 20 GB
With that info, I can help you clear out safe stuff while keeping Asphalt 9 and anything else
important intact.
If you're not sure how to describe it, you can screenshot the screen and send it over too!
4o
You said:
Never mind, I was in the wrong area. It says My apps and features are taking up 115 GB.
ChatGPT said:
No worries — and boom, there's our space hog:
Apps & features = 115 GB out of 237 GB total. That’s almost half your entire drive!
Let’s trim that down without hurting anything important like Asphalt 9.
🔎 Step 1: Open App List
1. Go to Settings > Apps > Installed apps (or Apps & features, depending on your
version).
2. Sort the list by Size to see the biggest apps at the top.
🧹 Step 2: Look for space-hogging suspects
Let me know what’s showing up in the top 5 or 10 apps — you’re looking for:
● Games you don’t play anymore
● Duplicate versions of apps (you mentioned this earlier!)
● Large creative tools (like Adobe, DaVinci, Blender)
● Apps you don’t recognize
🎯 Common Bloat You Can Probably Remove:
● 3D Builder ✅
● Xbox Console Companion ✅
● Paint 3D ✅
● Mixed Reality Portal ✅
● Old versions of software (like multiple versions of Python, Java, or Visual Studio)
● Trial software (like CyberLink or Corel Suite)
🤔 Bonus: Double Asphalt 9?
Sometimes Windows Store apps glitch and install twice (or leave "ghost" copies).
● Do you see Asphalt 9 listed more than once?
● If yes, one might be an old version from a past update.
If you give me a quick rundown of your biggest apps, I’ll help you pick what’s safe to delete
without breaking your setup. Want to do that?
4o
You said:
I can sort it by size. Should I do that?
ChatGPT said:
Yes, absolutely — go ahead and sort by size! That’s the best way to see which apps are
using the most space, starting from the top.
Once you’ve done that:
● Let me know what the top 5–10 apps are (or the biggest ones that stand out)
● Especially if you see anything you don’t recognize, don’t use anymore, or looks
duplicated
I'll help you decide what’s safe to uninstall — and we’ll carve out some much-needed breathing
room on your drive.
Ready when you are!
4o
You said:
Asphalt 9 is at the top. But it's only taking up 9.21 GB.
ChatGPT said:
Got it! So Asphalt 9 at 9.21 GB is using space, but that's not the big culprit. We have to keep
going and look at the next biggest apps.
Check the next few entries after Asphalt 9 and look for anything:
● Taking up a large amount of space (20+ GB?)
● Unnecessary apps (things you don't use anymore)
● Duplicate apps or games that might’ve been installed multiple times
● Big apps that can be reinstalled if needed (like software suites)
Once you find a few heavy-hitters, let me know what they are! I'll help you decide whether they
can be safely removed or if you can reduce their size.
4o mini
You said:
Adobe Creative Cloud. I set up my account on my MacBook.
ChatGPT said:
Ah, Adobe Creative Cloud can definitely take up a lot of space! If you’ve set it up on your
MacBook and no longer need it on your Lenovo, you can safely uninstall it to free up
significant space.
✅ Here's how to remove Adobe Creative Cloud:
1. Go to Settings > Apps > Installed Apps.
2. Find Adobe Creative Cloud in the list (it may show as "Adobe Creative Cloud" or
similar).
3. Click it and select Uninstall.
This will remove the Creative Cloud app itself, but you’ll still be able to use any Adobe apps
like Photoshop, Illustrator, or Lightroom on your MacBook.
🔎 Optional: Clear Cache Files
After uninstalling, you might also want to delete any leftover cache files that Adobe might’ve left
behind, especially if the apps were previously used on this laptop:
1. Manually delete the Adobe folders in C:\Program Files or
C:\Users[YourName]\AppData (be careful when doing this — just the Adobe folders).
2. Use a tool like CCleaner to clean up any additional leftovers.
💡 Why This Helps:
● Creative Cloud can easily take up 15–40 GB or more depending on which apps are
installed through it.
● Removing it frees up a lot of space, especially if you don't need the app on this
machine.
Let me know if you need help with any of these steps, or if you want to check the next biggest
apps!
4o mini
You said:
It says I can't delete adobe because there are files or operations still running on the computer
that require adobe to function.
ChatGPT said:
It sounds like Adobe Creative Cloud or one of its apps is still running in the background, which
is why Windows won’t let you uninstall it.
Here’s what we can do to safely uninstall Adobe Creative Cloud:
🛠 Step 1: Close Adobe Processes
1. Press Ctrl + Shift + Esc to open Task Manager.
2. Look for anything related to Adobe (like Adobe Creative Cloud, Adobe Update
Service, or any Adobe apps you might’ve used).
3. Select any Adobe processes and click End Task to close them.
🛠 Step 2: Uninstall Adobe Creative Cloud Again
Once everything related to Adobe is closed:
1. Go back to Settings > Apps > Installed Apps.
2. Find Adobe Creative Cloud and click Uninstall again.
🔧 Step 3: If you still can't uninstall it...
Sometimes the Adobe Uninstaller tool itself can get things done more thoroughly:
1. Download the Adobe Creative Cloud Cleaner Tool from Adobe’s official site.
2. Run the tool to remove Creative Cloud and its related files safely.
3. Follow the prompts to remove Creative Cloud.
Let me know if that works or if you're still running into trouble — I’ll guide you through the next
steps!
4o mini
You said:
I'm just going to search for everything with Adobe in the name and try to delete it all at once.
ChatGPT said:
That’s definitely a valid approach! Searching for everything with Adobe in the name can help
you clear out all related files and apps at once.
Here’s how to do it safely:
📝 Steps to Delete Adobe Files & Apps:
1. Search for Adobe Files:
○ Open File Explorer.
○ In the search bar (top-right), type "Adobe".
○ This will show all files and folders related to Adobe on your system.
2. Delete Apps/Files:
○ Uninstall any apps listed (like Adobe Acrobat, Adobe Photoshop, etc.)
through Settings > Apps.
○ Delete folders in C:\Program Files (x86), C:\Program Files, and
C:\Users[YourName]\AppData if you find Adobe-related ones. Be sure you’re
not deleting anything unrelated or system files.
3. Use the Cleaner Tool: If you want to be extra cautious, the Adobe Creative Cloud
Cleaner Tool can ensure all remnants are cleared (it’s like a super-powered uninstaller
for stubborn files).
⚠️ Caution:
● Only delete Adobe folders if you’re sure you don’t need anything on that machine.
● Sometimes Adobe software installs plugins or services you might still want (like Adobe
Acrobat Reader), so only delete what you know is safe to remove.
🧹 Additional Cleanup:
After this:
● Run a Disk Cleanup to clear temp files or leftover system junk.
● Use CCleaner (optional) to remove additional leftover registry entries.
Let me know if you hit any snags while cleaning it up — I’m here to guide you through!
4o mini
You said:
where is the creative cloud cleaner tool? I just need to unistall the creative cloud desktop app.
ChatGPT said:
You can download the Adobe Creative Cloud Cleaner Tool directly from Adobe's official
website. Here's how to get it and use it to uninstall the Creative Cloud desktop app:
🛠️ Steps to Download and Use the Creative Cloud Cleaner Tool:
1. Go to Adobe's official site:
○ Download the Adobe Creative Cloud Cleaner Tool.
2. Download the Cleaner Tool:
○ Choose the version appropriate for your operating system (Windows or macOS).
○ Run the installer once the download is complete.
3. Run the Cleaner Tool:
○ Open the Creative Cloud Cleaner Tool.
○ Follow the on-screen instructions — it will ask you to choose the app or
service you want to clean/remove.
○ Select Adobe Creative Cloud (or just the Creative Cloud desktop app if that's
your goal).
4. Confirm the removal:
○ It will remove the desktop app and any leftover files related to it.
5. Restart your PC to ensure everything is fully removed.
Let me know if this works, or if you'd prefer me to guide you through the process in more detail!
4o mini
You said:
Oh my gosh. The cleaner tool worked.
ChatGPT said:
Awesome! 🎉 I'm so glad the Creative Cloud Cleaner Tool worked and helped you uninstall it.
Now that you’ve freed up that space, your drive should be in much better shape. Let me know if
you want to continue cleaning up any other apps or if you're ready to check the rest of your
system for more space-saving opportunities.
Feel free to reach out if you need help with anything else — happy to assist!
