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Priyanka from Shutterfly assisted a customer named Cloudy who had not received their prints. She apologized for the inconvenience, processed a reorder for 117 prints at no additional cost, and confirmed the shipping address. The reorder is set to arrive by October 19, 2021, and Cloudy will receive email confirmations and tracking details soon.

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cloudyb80
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16 views1 page

Transcript

Priyanka from Shutterfly assisted a customer named Cloudy who had not received their prints. She apologized for the inconvenience, processed a reorder for 117 prints at no additional cost, and confirmed the shipping address. The reorder is set to arrive by October 19, 2021, and Cloudy will receive email confirmations and tracking details soon.

Uploaded by

cloudyb80
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Priyanka (10/13/2021, [Link] PM): Welcome to Shutterfly!

I’ll be with you


shortly.
Priyanka (10/13/2021, [Link] PM): Before we get started, I noticed you’re using
an iOS device. Please ensure the device screen remains unlocked so our chat session
stays connected.
Priyanka (10/13/2021, [Link] PM): Hi, Cloudy! I appreciate the details. Just a
moment while I look them over…
Priyanka (10/13/2021, [Link] PM): Thank you for the order number. I am sorry to
read that you have not received the prints. Please accept our sincere apologies for
the inconvenience. I will forward this feedback to the team for their reviews.
Priyanka (10/13/2021, [Link] PM): This might be due to shipping error, and we
will be reviewing our processes to ensure the proper procedures are being followed.
To help you with this, I will go ahead and process a reorder at no additional cost
to you.
Cloudy (10/13/2021, [Link] PM): That would be amazing!
Priyanka (10/13/2021, [Link] PM): Thank you, Cloudy
Cloudy (10/13/2021, [Link] PM): Thank you!
Priyanka (10/13/2021, [Link] PM): You are welcome! Please confirm the below
shipping address to process a reorder for 117 4x6 prints:

Cloudy Buchanan
8 Arvida Drive
Laceys Spring , AL 35754
Cloudy (10/13/2021, [Link] PM): Yes, that is correct!
Priyanka (10/13/2021, [Link] PM): Thank you for confirming the shipping address.
Please give me a moment while I process your request.
Priyanka (10/13/2021, [Link] PM): Thank for waiting, Cloudy! A reorder for your
117 "4x6 prints" has been placed with expedite shipping and is set to arrive by
October 19, 2021. You’ll receive an email confirmation for this reorder
007058445015-7000062 shortly. The tracking details will be emailed separately once
it ships.
Priyanka (10/13/2021, [Link] PM): You can keep track of your order in your order
history page. Please follow the steps below to view your order history:
Priyanka (10/13/2021, [Link] PM): 1. Sign into your Shutterfly account. You will
be on the "My Shutterfly" page.
2. Click on "All orders" under "My Orders & Account Info."
Cloudy (10/13/2021, [Link] PM): Thank you so much! Have a great night!

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