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The chat conversation involves a customer, Zunaira, seeking assistance regarding a job post that has been flagged, with two tickets already raised for resolution. John Archie M. from Indeed acknowledges the issue, informs Zunaira that her account is under moderation, and assures her that the review process is nearing completion. He also promises to request a speed-up of the review process and invites her to provide feedback through a survey after the chat.

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0% found this document useful (0 votes)
8 views4 pages

Conversation Transcript

The chat conversation involves a customer, Zunaira, seeking assistance regarding a job post that has been flagged, with two tickets already raised for resolution. John Archie M. from Indeed acknowledges the issue, informs Zunaira that her account is under moderation, and assures her that the review process is nearing completion. He also promises to request a speed-up of the review process and invites her to provide feedback through a survey after the chat.

Uploaded by

Alan Watts
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

03/22/2025 10:31 AM GMT

Automated Process Thank you for contacting Indeed. Please wait while we

connect you.

Automated Process John Archie M. i ➕

You hi

Automated Process Hello. How may I help you today?

03/22/2025 10:32 AM GMT

John Archie M. i Hi Zunaira! I hope that you're doing fine today 😊 By the

way if the chat disconnects while you're browsing the site

, please click the 'Home' tab on the left-hand panel to

return to the conversation.

You ConversationTranscript (1).pdf

John Archie M. i How may I help you today?

You as prer last conversation

You 2 tickets were raised to solve my problem

You still nor solved

03/22/2025 10:33 AM GMT

John Archie M. i Hi Zunaira, I understand that you need assistance

regarding your job post that had been flagged, and I do

apologize for any inconvenience that this might have

caused you. Rest assured, I can assist you with this 😊

03/22/2025 10:34 AM GMT


John Archie M. i I understand that a ticket has already been raised, but

the issue has not yet been resolved. Please rest assured

that I will personally look into this and make sure it's

addressed promptly.

John Archie M. i Before we proceed, could you please tell me what is the

last four digits of the phone number on this account?

03/22/2025 10:35 AM GMT

You 4430

John Archie M. i Great! Thank you so much for confirming, Zunaira 😊 I'll

go ahead and look into your account. Allow me 1-2

minutes to check, would that be okay?

You ok

03/22/2025 10:36 AM GMT

John Archie M. i Thank you for your patience, I am still checking here at

my end please allow me another 1-2 minutes.

03/22/2025 10:38 AM GMT

John Archie M. i Thank you for your patience, I am still checking here at

my end please allow me another 1-2 minutes.

03/22/2025 10:39 AM GMT

John Archie M. i Thank you for your patience, Zunaira. I’ve thoroughly

reviewed your account and found that it is currently

under moderation with our team. This is likely the reason

why your job ads are still being flagged. Based on the

ticket raised by the previous representatives, I can see


that our team is still in the process of reviewing your

account. However, the good news is that they are now in

the final stages, and the review process is nearly

complete. I will continue to monitor the situation and

keep you updated as soon as the review is finalized.

03/22/2025 10:40 AM GMT

John Archie M. i Our team will give you an email update once your

account review is completed. Thank you for your

patience and understanding while our team is working

on recovering your account 😊 In the meantime, Is there

anything else I can help you with today?

You how much time it will take !

You already 11 days

03/22/2025 10:41 AM GMT

John Archie M. i I understand, Zunaira. I will request our team to speed

up the review process and we will make sure that this will

be completed soon 😊

03/22/2025 10:43 AM GMT

John Archie M. i Let me know if you have any other concern aside from

this, Zunaira

03/22/2025 10:44 AM GMT

John Archie M. i Hi Zunaira! It's been a while. Are we still connected?

John Archie M. i The system might run out of time due to inactivity. Please

inform me if you require further assistance.


03/22/2025 10:46 AM GMT

John Archie M. i Hi Zunaira! If there's nothing else, I'll go ahead and end

this chat so I can assist others in the queue. 😊

John Archie M. i By the way, before we end, just a quick favor of your time

, there will be a quick survey after this. It is a survey on

how well you have been assisted during this chat

conversation and for you to have short feedback. It

would be a big help for us to improve our service.

John Archie M. i Thank you for choosing Indeed and have a great day 😊

Automated Process [Link]

MessagingSurvey?sessionKey={{sessionKey}}&skillName

={{skillName}}

Automated Process John Archie M. i ➖

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