Assignment
Title: Real-World Cases of Natural Language
Processing (NLP)
Submitted by: Irah Zahid
BSCS-19 (2021-2025)
8th Semester Sec-A
Submitted to : Mam Hareem
Objective:
The objective of this assignment is to explore and analyse
20 real-world applications of Natural Language Processing
(NLP) across different industries. This will help in
understanding how NLP automates tasks, enhances user
experience, and contributes to business growth.
Introduction
Natural Language Processing (NLP) is a branch of artificial intelligence
that enables computers to understand, interpret, and generate human
language. NLP has revolutionized various industries, including healthcare,
finance, education, customer service, and more. This assignment
highlights 20 real-world applications of NLP and their impact.
Case Studies: Real-World NLP Applications
1. Customer Service & Support
1.Chatbots & Virtual Assistants – AI-driven chatbots
like ChatGPT, Alexa, and Google Assistant help users
by answering queries and automating customer
support.
2.Email Auto-Responses – Gmail’s Smart Reply
suggests appropriate responses based on email
content.
3.Customer Sentiment Analysis – Businesses use NLP
to analyse social media and customer reviews to
understand sentiment and improve services.
2. Healthcare
4.Medical Chatbots – AI-powered chatbots like Ada and
Babylon assist users with symptom checking and
health advice.
5.Clinical Text Analysis – NLP helps extract useful
insights from medical records and research papers.
6.Speech-to-Text for Doctors – AI-based transcription
tools like Nuance Dragon convert doctor-patient
conversations into structured medical notes.
3. Finance & Business
7.Automated Financial Reports – NLP tools generate
financial summaries and reports from structured and
unstructured data.
8.Fraud Detection – NLP analyses customer
communication and transaction descriptions to detect
fraudulent activities.
9.Resume Screening – HR software uses NLP to scan
and filter resumes based on job descriptions.
4. Legal & Compliance
10. Contract Analysis – NLP-based tools review and
summarize legal contracts to identify risks and
inconsistencies.
11. Legal Chatbots – AI-powered legal assistants help
users understand laws and generate simple legal
documents.
12. Regulatory Compliance Monitoring – NLP scans
regulations and ensures company policies align with
legal requirements.
5. E-Commerce & Retail
13. Product Recommendations – NLP analyzes user
reviews and preferences to suggest relevant products.
14. Price Monitoring & Optimization – AI tracks
competitors’ pricing and helps businesses optimize
their pricing strategies.
15. Review Summarization – NLP extracts key
insights from customer reviews and generates concise
summaries.
6. Education & Research
16. Automated Essay Scoring – AI-powered grading
systems evaluate essays based on grammar,
coherence, and content.
17. Plagiarism Detection – Tools like Turnitin use NLP
to detect copied content in academic work.
18. Language Translation – NLP-based tools like
Google Translate provide accurate translations for
different languages.
7. Media & Entertainment
19. Automatic Subtitles & Transcription –
Platforms like YouTube and Netflix use NLP to generate
accurate captions for videos.
20. Fake News Detection – AI-based NLP tools
analyze text to detect and prevent the spread of
misinformation.
Conclusion
NLP has transformed industries by automating tasks, improving accuracy,
and enhancing efficiency. From customer service to healthcare and
finance, NLP-driven applications continue to shape the future of AI and
human-computer interaction.
