UNIT 4
Communication Process MCQs
Verbal and Non-verbal Communication
Question 1: Which of the following is an example of non-verbal communication? A.
Speaking to a friend B. Writing an email C. Nodding in agreement D. Sending a text message
Answer: C. Nodding in agreement
Question 2: What does verbal communication primarily rely on? A. Body language B.
Spoken or written words C. Facial expressions D. Gestures
Answer: B. Spoken or written words
7 C’s of Effective Communication
Question 3: Which of the following is NOT one of the 7 C's of effective communication? A.
Clarity B. Concreteness C. Complexity D. Correctness
Answer: C. Complexity
Question 4: Why is 'conciseness' important in communication? A. It makes the message
longer B. It avoids unnecessary details C. It makes the message vague D. It includes more
examples
Answer: B. It avoids unnecessary details
Barriers to Communication
Question 5: Which of the following is a psychological barrier to communication? A. Noise
B. Language differences C. Emotional state D. Physical distance
Answer: C. Emotional state
Question 6: Which term describes misunderstandings due to the different meanings of
words? A. Semantic barriers B. Physical barriers C. Cultural barriers D. Psychological
barriers
Answer: A. Semantic barriers
Paralinguistics
Question 7: What aspect of paralinguistics involves the highness or lowness of the voice? A.
Tone B. Pitch C. Volume D. Pause
Answer: B. Pitch
Question 8: Which paralinguistic feature can indicate the speaker's emotional state? A.
Volume B. Vocabulary C. Word stress D. Tone
Answer: D. Tone
Types of Communication
Question 9: Which type of communication is characterized by expressing thoughts clearly
and standing up for personal rights? A. Passive B. Aggressive C. Assertive D. Passive
Aggressive
Answer: C. Assertive
Question 10: Which communication style involves expressing negative feelings in an
indirect way? A. Passive B. Aggressive C. Assertive D. Passive Aggressive
Answer: D. Passive Aggressive
Listening Skills
Question 11: What is active listening? A. Waiting for your turn to speak B. Hearing words
without paying attention C. Fully concentrating, understanding, responding, and
remembering what is being said D. Interrupting to give advice
Answer: C. Fully concentrating, understanding, responding, and remembering what is being
said
Question 12: Which of the following is NOT a part of active listening? A. Nodding B.
Interrupting C. Asking clarifying questions D. Paraphrasing
Answer: B. Interrupting
Questioning Skills
Question 13: Which type of question typically starts with "how," "what," "when," "where,"
or "why"? A. Closed-ended questions B. Open-ended questions C. Rhetorical questions D.
Leading questions
Answer: B. Open-ended questions
Question 14: What is the purpose of asking clarifying questions? A. To show off your
knowledge B. To interrupt the speaker C. To ensure understanding and gain more detailed
information D. To change the topic
Answer: C. To ensure understanding and gain more detailed information
Art of Small Talk
Question 15: Which topic is generally safe for small talk in a professional setting? A.
Political opinions B. Recent weather C. Personal income D. Religious beliefs
Answer: B. Recent weather
Question 16: What is a good strategy for engaging in small talk? A. Talking about
controversial topics B. Sharing personal problems C. Asking open-ended questions D.
Dominating the conversation
Answer: C. Asking open-ended questions
Email Writing
Question 17: What is the main purpose of the subject line in an email? A. To write a greeting
B. To summarize the email content C. To include your signature D. To list recipients
Answer: B. To summarize the email content
Question 18: Which of the following is a best practice for email writing? A. Using informal
language B. Keeping the message clear and concise C. Avoiding a subject line D. Using all
caps for emphasis
Answer: B. Keeping the message clear and concise
