Mahmoud Marzouk
IT Manager
Objective
Dynamic IT Manager with 21 years of experience in high-pressure environments, specializing in
innovative designs within the Information Technology sector. Proficient in leading development
initiatives with a creative and results-driven mindset. Highly organized and customer-centric,
demonstrating proven expertise in project management and team leadership.
LANGUAGES WORK EXPERIENCE
Arabic 09/2022 – 9/2024
IT Manager at Gems National Schools Madinty, New Cairo, Egypt.
English
• Strategic IT Leadership: Developed and executed IT strategies that aligned
with educational objectives and enhanced operational efficiency within a
dynamic school environment.
EDUCATION
✓ Ain Shams University, Law Collage, 2002 • Infrastructure Management: Spearheaded the installation, configuration,
and maintenance of advanced hardware, software, and network systems,
ensuring seamless and secure technology operations across the school.
CERTIFICATES • Technical Support: Delivered comprehensive technical support to faculty,
staff, and students, effectively troubleshooting hardware, software, and
✓ Microsoft Azure Administrator network issues to minimize downtime and enhance user experience.
✓ NSE 1,2,3 – Network Security Pro • Data Security and Disaster Recovery: Implemented robust data backup and
disaster recovery plans, conducting regular tests to ensure data integrity
✓ CSCP – Cyber Security Certified Pro
and swift recovery capabilities.
✓ HEIMDAL Certified Security Pro • Project Management: Successfully led IT projects, including system
✓ SOPHOS Certified Engineer upgrades, new technology implementations, and infrastructure
enhancements, by developing detailed project plans, timelines, and
✓ CCNP (R&S) – Cisco Certified Network Pro budgets, and ensuring transparent communication with stakeholders.
✓ CCNA (R&S) – Cisco Certified Network Associate • Budget Management: Managed the IT budget with precision, accurately
forecasting and controlling technology investment expenses to maximize
✓ MCSA 2012 – Trained & Attended resource utilization.
✓ MCITP – Trained & Attended
• Training and Development: Conducted targeted training sessions for faculty
✓ MCSE – Trained & Attended and students, promoting the effective use of technology and fostering a
✓ MCP – MICROSOFT Certified Pro tech-savvy school culture.
• Stakeholder Communication: Maintained clear and consistent
communication with all stakeholders, providing updates on IT policies,
HOBBIES procedures, and advancements, thus ensuring alignment and support.
• Innovative Solutions: Introduced innovative IT solutions and best practices
▪ Reading to streamline school operations and support the educational mission,
▪ Technology enhancing the learning environment.
▪ Sports
07/2015 – 09/2022
IT Section Head at Adam International Hospital Mohandesen, Giza, Egypt
• Strategic IT Leadership: Served as the IT Section Head, providing strategic direction and oversight for IT operations to support the
hospital’s mission and goals.
• IT Consultancy: Assisted in reporting and evaluating IT staff performance, ensuring alignment with the hospital's objectives and
fostering a high-performance culture.
• Infrastructure Design and Management: Designed, implemented, managed, and secured hospital servers, systems, and networks,
ensuring seamless, secure, and efficient operations critical to hospital functionality.
• System Evaluation and Upgrades: Evaluated and analyzed hospital systems, identifying areas for improvement, and implementing
necessary upgrades to maintain cutting-edge technology standards.
• Data Recovery and Security: Ensured robust data recovery processes through the implementation and management of
comprehensive backup systems, safeguarding critical hospital data and ensuring business continuity.
• Quality Systems Planning: Created and planned quality systems for the IT department, enhancing operational efficiency and
compliance with ISO 9001 standards.
• Technical Support: Provided comprehensive support for engineering applications, including installation, troubleshooting, and
ongoing management, ensuring uninterrupted hospital operations and minimizing downtime.
• Network and Cybersecurity: Developed and implemented robust network and cybersecurity measures to protect sensitive patient
and hospital data.
• Annual Expansion Planning: Designed and planned annual IT infrastructure expansions to support the hospital's growth and
evolving needs.
• Risk Management: Identified and mitigated IT-related risks, ensuring the security and integrity of hospital systems and data.
• Project Leadership: Led IT projects from conception to completion, including system upgrades and new technology
implementations, ensuring projects were delivered on time, within scope, and on budget.
• Stakeholder Communication: Maintained effective communication with hospital administration and medical staff, providing
updates on IT initiatives, policies, and system performance.
• Training and Development: Delivered training sessions to IT staff and hospital personnel on new systems, technologies, and best
practices, fostering a culture of continuous improvement and technological proficiency.
06/2014 to 6/2015
IT Manager at Mahrez & Krema for Furniture Obour Buildings, Salah Salem St, Cairo, Egypt from.
• Infrastructure Management: Designed, implemented, managed, and secured servers, systems, and networks, ensuring robust and
efficient operations within the furniture industry environment.
• System Evaluation and Upgrades: Conducted evaluations and analyses of systems, identifying the need for upgrades and
implementing necessary improvements to maintain technological competitiveness.
• Data Recovery and Security: Ensured data recovery processes through comprehensive backup systems, safeguarding critical
company data and ensuring business continuity.
• Website Management: Managed and coordinated website activities, ensuring functionality, security, and content accuracy to
enhance the company’s online presence.
• Engineering Applications Support: Handled installation, troubleshooting, management, and updates of engineering applications,
ensuring minimal disruption to operations and optimal performance of technology.
• Network Design and Security: Designed and implemented secure network infrastructures for company branches and factories,
ensuring reliable connectivity and protecting sensitive data.
04/2012 to 05/2014
IT Manager N.E.A.P Engineering Company Nasr City, Cairo, Egypt from.
• Designed, implemented, managed, and administered secure servers, systems, and networks.
• Evaluated Company systems for upgrade needs.
• Ensured data recovery through backup systems.
• Managed IP camera systems.
• Installed, repaired, managed, and troubleshot all operating systems (Microsoft Windows editions).
• Designed, implemented, and supported network infrastructure plans.
05/2011 – 06/2012
IT Manager at Bedayia International School 5th District, New Cairo, Egypt from.
• Network Administration: Managed and administered networks, including Server 2003/2008, ISA Server 2006,
and Exchange 2007, ensuring secure and efficient network operations.
• Systems Troubleshooting and Administration: Provided comprehensive troubleshooting and administration for systems,
networks, and servers, maintaining smooth and reliable IT infrastructure.
• Project Management: Led small to medium-sized IT projects, adhering to agreed-upon budgets and schedules,
delivering successful project outcomes that met organizational goals.
• Data Recovery and Security: Ensured robust data recovery processes through advanced backup systems,
safeguarding critical data and ensuring business continuity.
• Technical Support for School Systems: Supported school systems and applications, including installation,
troubleshooting, management, and updates, ensuring smooth and efficient operations.
12/2010 to 05/2011.
IT Manager at EI Academy for Training & Consulting Services Mohandesen, Giza, Egypt from
• Network Administration: Managed and administered network infrastructures, including Server 2003 and ISA 2004-2006,
ensuring secure and efficient network operations.
• Comprehensive IT Management: Supported, managed, and administered systems, networks, and servers,
ensuring robust and reliable IT infrastructure.
• Project Leadership: Led small to medium-sized IT projects, adhering to agreed-upon budgets and schedules,
delivering successful project outcomes that met organizational goals.
• Technical Support for School Systems: Provided support for school systems and applications, including installation,
troubleshooting, management, and updates, ensuring smooth and efficient operations.
• Course Preparation and Instruction: Prepared materials and instructed an IT general course for 10 months,
reaching around 2000 students, in cooperation with Cairo University and Ain Shams University, contributing to the
education and development of future IT professionals.
09/2008 to 08/2010
Network Administrator Assistance at Rajac International School, 31K Misr Ismailia Road, Qalubiya, Egypt.
• Networks Administration: Administered networks, including Server 2008 and Forefront Threat Management Gateway 2010,
ensuring robust and secure network operations.
• Infrastructure Management: Designed, implemented, managed, and administered systems, networks, and servers,
maintaining efficient and reliable IT infrastructure.
• Project Management: Managed small to medium-sized projects, adhering to agreed-upon budgets and schedules,
ensuring timely and successful project completion.
• Data Recovery and Security: Ensured data recovery processes through comprehensive backup systems,
safeguarding critical data and ensuring business continuity.
• Technical Support for School Systems: Provided support for school systems and applications, including installation,
troubleshooting, management, and updates, ensuring smooth and efficient operations.
01/2003 to 01/2006
Technical Support at Green Line Company for Import & Export, Shubra, Cairo, Egypt.
• Network Planning and Management: Planned, implemented, and managed small networks, ensuring reliable and
efficient network operations.
• PC and Network Support: Developed, maintained, managed, and troubleshooted PCs and network systems, providing
comprehensive IT support.
• Hardware Maintenance: Conducted hardware maintenance to ensure optimal performance and longevity of IT equipment.
• Operating Systems Management: Installed, repaired, managed, and troubleshooted all Microsoft Windows editions,
maintaining smooth and efficient system operations.
