Scribd
Upload
8 views1 page

Transcript 2

Oceane inquires about the shipping status of her order, which has been delayed for two weeks. Dowaa explains that delays are due to high demand around Black Friday and offers a cancellation, acknowledging the unacceptable situation. Oceane declines the cancellation as she still needs the item.

Uploaded by

pfsmc8k7gy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
8 views1 page

Transcript 2

Oceane inquires about the shipping status of her order, which has been delayed for two weeks. Dowaa explains that delays are due to high demand around Black Friday and offers a cancellation, acknowledging the unacceptable situation. Oceane declines the cancellation as she still needs the item.

Uploaded by

pfsmc8k7gy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 1

Dowaa M (05/12/2022 13:12:06): Hello oceane.

My Name is Dowaa, How may I help you


today?
oceane (05/12/2022 13:13:04): Bonjo, quand ma commande der
oceane (05/12/2022 13:13:09): Hello, when will my order be shipped because I've
been waiting for it for 2 weeks?
Dowaa M (05/12/2022 13:15:28): Unfortunately we have been facing major delays
especially around black friday.
Dowaa M (05/12/2022 13:15:47): The warehouse is working on sending out all orders
as soon as possible.
oceane (05/12/2022 13:17:45): OK, I’m still disappointed not to have been warned
that you’re late. I shouldn’t have ordered if it’s to wait almost 2 weeks to
receive this gift
Dowaa M (05/12/2022 13:20:02): Yes and we are so sorry for this. It is not okay
indeed.
Dowaa M (05/12/2022 13:20:23): We can offer a cancellation, as this is truly not
acceptable to not be able to provide a date.
oceane (05/12/2022 13:22:45): No, thank you. I really need this article. It’s kind
of you

You might also like