Leading A Shift - Coaching
your team
Portfolio of Evidence
Learner Name and Surname:
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Restaurant:
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RGM / Trainer:
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Note to Learner:
Save this POE on your computer, complete it and share it
with your RGM / Trainer to evaluate.
Please complete all the activities and insert all the evidence
as required under the relevant sections.
2
Coaching your team
1. Read the scenarios then answer the questions
Scenario 1:
It’s a Monday morning and you observe an experienced FSTM cooking OR
Chicken for the opening shift. The team member didn’t follow the 7-10-7
breading method, which is the correct procedure.
Explain how you would use the FEED model in this scenario
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Scenario 2:
It’s heading towards the evening peak on month end, you are doing your figure
8 and observe a fairly new team member focusing only cleaning tasks. Your
guests will soon start arriving and the station is not prepped for peak.
Explain how you would use the FEED model in this scenario
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3
Shadow Shift Run DIARY
What went well?
Where can you improve?
Add additional required organizational specific evidence in here
(Ask your trainer for any additional organizational specific activities required
from you)
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4
Evidence collected (Insert documentation from activities)
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5
The Skills Assessment needs to be completed by your coach / trainer before
you can move on to the next module
Coaching Places Skills Assessment:
Demonstrate your new skills to your coach / trainer by performing the following skills:
Did More
Application of Knowledge Well Practice
Coach Team Members using the
F.E.E.D Model
Where addressing an issue with
performance, the shift leader
ensures that there’s clear and
observable action for the team
member to take to show their
understanding and to
demonstrate improvement
When coaching, ensure that
team members understand the
“WHY” behind the requirements.
Ensures that they set clear
expectations for improvement for
the coached team member.
Follow up with the coached team
member.
Allow team members the chance
to self-identify what they will
focus on.
What effective actions did the learner take?
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How could the learner have been even more effective?
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Add your Name and Surname (Evaluator) below to indicate trainee is skilled in
the online and practical application of this module.
Evaluators Name and Surname: _________________________________
