Scribd
Upload
23 views2 pages

Spanish Interpreter Opening Script

The document outlines the protocol for a Spanish interpreter named Katherine, including her opening and closing statements for calls, particularly for 911 calls. It emphasizes confidentiality and the importance of clear communication, suggesting the use of short phrases. Additionally, it mentions the hold policy and confirms the accuracy of responses given during the interpretation.

Uploaded by

Gianella López
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
23 views2 pages

Spanish Interpreter Opening Script

The document outlines the protocol for a Spanish interpreter named Katherine, including her opening and closing statements for calls, particularly for 911 calls. It emphasizes confidentiality and the importance of clear communication, suggesting the use of short phrases. Additionally, it mentions the hold policy and confirms the accuracy of responses given during the interpretation.

Uploaded by

Gianella López
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

OPENING

"Good morning/afternoon, my name is Katherine and I will be your Spanish interpreter,


ID number 700583. I will interpret everything you say and keep it confidential. How may I
assist you today?"

OPENING 911 (USED FOR 911 CALLS ONLY)

"Hello, my name is Katherine and I will be your spanish interpreter, ID 700583 number is
. Please, go ahead."

Opening Statement with the LEP:


Which in Spanish could be:
—- "Buenos días/tardes, seré su intérprete de inglés. Interpretaré todo lo que diga
y lo mantendré confidencial. Por favor, hable en frases cortas ¿Me permite
continuar?"

Closing statement at the end of every call:


• "Do you require further interpretation?" —- Is there anything else I can assist you with?
• Thanks for using our services. Interpreter ID 700583 disconnecting. Have a great day!
• Gracias por usar nuestro servicio. El intérprete se desconectará, que tenga buen
día.

HOLD:

I just wanted to remind you that I can be on hold for 10 minutes at a time, and if you need
more than that just come back and let me know, we’ll reset the time for another 10 minutes.

Have all your answer's been, true and correct to the best of your knowledge?

¿Son todas sus respuestas verdaderas y correctas a su leal saber y entender?


"Please hold while the interpreter dials out. Thank you."

You might also like