Part 2: CASE STUDY
The force majeure clause protects ABC Co. by excusing them from
liability for late delivery due to unforeseen circumstances like natural
disasters or government restrictions, as long as they provide at least one
week’s notice.
Incorrect because flood is not natural disaster and abc co. can find an
alternative supplier
Incorrect. As the B/E is a negotiable instrument, ABC Co. can use it to
claim the amount due through the courts in either Thailand or Vietnam
5
Drawer: XYZ co.
Drawee: vietcombank
Payee: abc co.
Holder: [Link]
Endoser: Abc co.
Endosee: [Link]
Dear ms. smith
Thank you for your telephone inquiry regarding our interior furniture. On behalf of our marketing manager,
George Brown (Mr.), I am pleased to provide you with the requested information on your inquiry dated 02
July 2022. We enclose our catalogue and current price list quoting prices CIF New Jersey as per your
request.
Our selection of interior furniture includes a variety of options to suit diverse tastes and preferences. For
example, one of our best sellers - the elegant Elsa Coffee Table features a sleek stainless-steel frame
with a rose-gold finish with solid oak accents. Besides that, the Damien Sofa is created with premium, fully
upholstered leather. We take pride in using only the highest quality materials to ensure durability.
Additionally, when buying furniture from us, you won’t be worried about future maintenance as we have a
10-year guarantee on all of our furniture.
Please note that we do not apply credit terms as our prices are already very competitive thanks to our low
profit margins. However, we are pleased to offer you a special 15% discount off net prices on orders over
US$20,000.00. If payment is made within 10 days from the invoice insurance date, customers will receive
a 10% discount on the order value.
If you need any further information, please do not hesitate to contact us or visit our website provided
above. Once again thank you for your inquiry, and we look forward to supplying you with our top-tier
furniture
Yours sincerely,
Hanna Nguyen (Ms.)
Personal Assistant
P.p George Brown (Mr.)
Marketing Manager
Enc.
● Catalogue
● Price list
Delay in delivery
I am writing to inform you of an unexpected delay in the delivery of your goods, No. [number]. Unfortunately,
the shipment has been delayed by three weeks due to a supply chain disruption caused by Super Typhoon
Yagi in Quang Ninh. As you may know, the typhoon has severely impacted transportation and logistical
operations in the affected areas, leading to circumstances beyond our control.
We sincerely apologize for this delay and any inconvenience it may cause. To address this issue, we have
reached out to an alternative supplier in Da Nang, who will confirm shortly if they can assist us. If you wish to
cancel your order, please inform us as soon as possible. However, please note that many manufacturers are
facing similar challenges during this time.
Please rest assured that we are working closely with our logistics partners to minimize the delay and ensure
your goods reach you as soon as possible.
We greatly appreciate your patience and understanding. Should you have any questions or need further
assistance, please do not hesitate to contact us or visit our website for updates.
Thank you for your continued trust in us. We are committed to keeping you informed and will notify you
promptly of any changes.
Refuse an order: out of stock
Thank you for your recent order. We appreciate your business and the trust you place in us.
Unfortunately, we regret to inform you that the item(s) you ordered, [specific product name(s)], are currently out
of stock due to high demand. We sincerely apologize for this inconvenience and any disruption it may cause to
your plans.
As an alternative, we would like to suggest [alternative product(s)], which are readily available and can be
shipped immediately. These options offer similar quality and features, ensuring they meet your requirements.
For your convenience, I have included a detailed description and pricing of the alternative(s) below:
[Alternative product name] – [Key features or benefits] – [$Price]
Please let us know if you would like to proceed with this alternative or prefer to wait until the original item is
restocked. We are committed to finding the best solution for your needs and ensuring your satisfaction.
Thank you for your understanding and support. Should you have any questions or need further assistance, feel
free to contact us at [contact information].
You are Kanya Thavorn (Ms.), working for Chiang Chiang Co. as a customer relations manager.
You received a letter of inquiry from Mr. Nguyen Long Hoang, sales manager of Hoang Ha Co., on 17
June 2022.
Write a reply to provide the requested information:
1. Attach a detailed product catalog of your dried fruit range.
2. State that you accept their payment terms but suggest adding a payment guarantee.
3. Inform about the following discounts:
o 10% discount for orders exceeding 5,000 packages.
o 15% discount for orders exceeding 10,000 packages.
4. Confirm the ability to send samples upon request, with a small shipping fee.
5. Ensure your capacity to fulfill their regular order requirements.
6. Encourage them to contact you for further collaboration or additional inquiries.
Other information:
Chiang Chiang Co., 7th floor, the offices at Centralwold, Rama I Road, Patumwan, Bangkok 10330 Thailand.
Tel. 0-2646-1818; Fax. 0-2646-1822; E-mail: inquiry@[Link]
Hoang Ha Co., 234 Hoang Hoa Tham street, Ward 10, Binh Thanh District, Hochiminh City. Tel: (08) 3267419;
Fax: (08) 3287689; E-mail: hoanghaco@[Link]
Note: Remember to include a letterhead.
