Chapter 4 Operation Plan
4.1 Operation Plan
The operation plan is one of the most important factors to consider in a business. Like other
companies, our target is to ensure that our products/services are the best in quality and able to
satisfy our customers’ needs and wants. Hence, a systematic operational plan is formed so that
our business runs smoothly and achieves its objectives.
4.2 Objectives
The objectives of our operational plan are as follows:
1. To promote sustainability and reduce waste by using resources like water, electricity and
detergents as efficiently as possible to minimize costs and save the environment.
2. To maintain specific quality standards for laundry services by frequent quality
inspections to meet or exceed client expectations.
3. To ensure an efficient and motivated workforce by providing training programs to
improve their skills of laundry in operating equipment efficiently, handling different
fabrics correctly and maintaining high standards of hygiene.
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4.3 Operational Process
● INPUT
Dirty laundry: Clothing, linens, and other items from customers.
Washing machines: machines for washing the dirty laundry.
Suppliers: detergents, fabric softener. It is the basic item used to wash dirty laundry.
● TRANSFORMATION PROCESS
Washing: Use commercial washing machines with appropriate detergents.
Drying: Utilize commercial dryers for efficient drying.
Ironing & Folding: Press and fold items neatly.
Packaging: Package items securely for return to customers.
● OUTPUT
Cleaned and Neatly Packaged Laundry: Ready for customer pick-up or delivery.
● FEEDBACK
Customers give feedback on the service quality and inform on aspects that need improvement.
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Flow Chart
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4.4 Operations Layout
Table 4.2 Operation Layout of Business
LAYOUT LEVEL 1
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LAYOUT LEVEL 2
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4.5 Production Planning
4.5.1 Calculation for output per
Average sales / month : RM 61,000.00
Price / unit : RM 6.00
No. of Output / month : RM 61,000 / RM 6.00
= 10,167 units / month
Working days : 30 days
No. of Output / day : 9,800 units / 30 days
= 340 units / day
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4.9 Material Planning
Materials Quantity Safety Total Material Price Total
Stock Requirement (RM) Price
(RM)
Detergent 1400 kg 420 kg 1,820 kg 1.50/kg 2,730.00
Fabric 350 kg 105 kg 455 kg 1.20/kg 546.00
Softener
Fragrances 350kg 105 kg 455 kg 1.80/kg 819.00
TOTAL 4095.00
Table 4.6 Material Planning
4.9.1 Machine And Equipment Planning
Item Quantity Price per unit Total cost (RM)
Washer Machine 5 2,000 10,000
Dryer Machine 5 2,500 12,500
Automatic Ironing 4 1,500 6,000
& Folding Machine
Self-service kiosk 1 3,500 3,500
machine
Fluorescent Lamp 3 40 120
Ceiling Fans 3 376 1,128
Watercooler 1 150 150
Filter bag 1 1,968.85 1,968.85
TOTAL 33 35,366.85
Table 4.7 Machine and Equipment
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4.9.2 List Of Suppliers
Lists Of Machine Function Of Machine Suppliers Address
Washer Machine To clean and launder ELECTROLUX Jalan Penyair
the clothes PROFESSIONAL U1/44, level 2,
no 5 Shah Alam
40150 Selangor.
Dryer machine To remove moisture ELECTROLUX Jalan Penyair
from wet clothes, PROFESSIONAL U1/44, level 2,
effectively drying no 5 Shah Alam
them and making them 40150 Selangor
ready to wear or use
Automatic Ironing To iron the clothes to FOLDIMATE 879 White Pine
& Folding Machine remove creases and MALAYSIA Ct, Oak Park,
wrinkles from fabric California
by applying heat and 91377, USA
pressure and program (foreign
the folding of dried supplier)
and cleaned clothing
also fold clothing in an
orderly and consistent
manner in one
machine.
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Self Services Kiosk This machine is a XYREON No.12A & 16,
Machine touch screen for Technology Sdn Bhd Jalan Perniagaan
customer interaction. Seri Tambun,
The function of this Pusat Perniagaan
machine is to assist in Seri Tambun,
the purchase of 14100 Simpang
laundry tokens, Ampat, Pulau
ordering laundry Pinang,
services and further Malaysia.
streamlining business
processes.
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4.10 Business and Operation Hour
4.10.1 Business Hour
Day Time
Monday to Friday 9.00 a.m. - 5.00 p.m
4.10.2 Operation Hour
Day Time
Everyday 24 hours
4.11 License, Permits and Regulations
To open a laundry service business, there are some licensed that are required:
Business License Register the business with the Companies
Commission of Malaysia (SSM) or the relevant
business registration agency. This license guarantees
that we can conduct our business lawfully.
Premises License Obtain a premises license from the local authorities,
such as Majlis Perbandaran atau Majlis Perbandaran
Tempatan.
Health and Safety Permits Ensure that your laundry premises comply with all
local health and safety requirements. This includes
providing a clean and safe facility for both staff and
customers.
Environmental License Ensure our business complies with relevant
environmental regulations. This includes proper
waste disposal and environmentally friendly
practices.
Water License Our business uses a significant amount of water, we
need a water license from the Jabatan Alam Sekitar
or local authorities.
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4.12 Operations Overhead
No. Overheads Cost (RM)
1. Repairs and maintenance 5,000
2. Transportation 500
TOTAL 5,500
4.13 Operation Budget
Table 4.13 Operation Budget
Item Fixed Assets Monthly Other Expenses
Expenses (RM) Expenses (RM) (RM)
Machinery and 35,366.85
equipment
Vehicles 20,000
Remuneration 26,700
Raw Materials
4,095
Other expenditure:
Road tax 1,000
Insurance
TOTAL 87,161.85
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4.14 Implementation Schedule
Table 4.14 Implementation Schedule
Activities Deadlines Duration
Incorporation of business Mac - April 2023 2 Months
Searching of premise Sept 2023- Nov 2023 3 months
Application for permits & license Dec 2023 1 Months
Renovation of premise Dec 2023- Feb 2024 2 Months
Procurement of machine and raw material Dec 2023- Feb 2024 2 Months
Recruitment of labors April 2024 1 Month
Installation of machine April 2024 1 Month
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APPENDIX
QR CODE FOR SLIDES & LAYOUT VIDEO
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