Mobashir J (10/30/2022, [Link] AM): Hi! My name is Mobashir.

Give me a few
seconds to pull up your account info
Mobashir J (10/30/2022, [Link] AM): As I can see your concern is regarding the
food quality.
Craig (10/30/2022, [Link] AM): Yes
Craig (10/30/2022, [Link] AM): I was also missing an item which were my pancakes
Craig (10/30/2022, [Link] AM): My hasbrowns and bacon were burnt
Craig (10/30/2022, [Link] AM): And my eggs was watery
Mobashir J (10/30/2022, [Link] AM): Just to confirm, are you referring to the
order from IHOP?
Craig (10/30/2022, [Link] AM): Yes
Mobashir J (10/30/2022, [Link] AM): Thank you for confirming.
Mobashir J (10/30/2022, [Link] AM): I would like to inform you that your issue
will be resolved by our specialized team. I would really appreciate your patience
and request you to please stay connected while you’re being transferred to our
specialized team this might take few minutes. Thank you.
Mobashir J (10/30/2022, [Link] AM): Please allow me a moment.
Craig (10/30/2022, [Link] AM): Thank you
Johnelyn D (10/30/2022, [Link] AM): Hi! Thanks for chatting in. We look forward
to assisting you. A member of our team will be with you shortly.
Craig (10/30/2022, [Link] AM): Hi
Johnelyn D (10/30/2022, [Link] AM): Thank you for reaching out to DoorDash
Support about your order. I am here to help, please give me a moment or two to pull
up your order details.
Johnelyn D (10/30/2022, [Link] AM): Thank you so much for patiently waiting.
Johnelyn D (10/30/2022, [Link] AM): Thank you for letting us know that some items
on your order were missing. I know how upsetting it can be not to receive the items
you wanted. Allow me to check the best possible option to rectify this.
Craig (10/30/2022, [Link] AM): Thank you
Johnelyn D (10/30/2022, [Link] AM): I can see here that you are also experiencing
poor food quality on your order.
Johnelyn D (10/30/2022, [Link] AM): You're most welcome!
Johnelyn D (10/30/2022, [Link] AM): We take full responsibility for this issue
and will do everything we can to assist you with this order. After reviewing your
order, it looks like the Merchant collected your payment information, therefore any
refunds would need to come directly from them.
Johnelyn D (10/30/2022, [Link] AM): Next, I am going to reach out to the Merchant
to see if they are willing to prepare your order again so that we can offer
redelivery or would you like me to request for a refund?
Johnelyn D (10/30/2022, [Link] AM): Are we still connected?
Craig (10/30/2022, [Link] AM): Yes
Craig (10/30/2022, [Link] AM): I would like a refund
Johnelyn D (10/30/2022, [Link] AM): Thank you so much for confirming and for
staying on the line.
Johnelyn D (10/30/2022, [Link] AM): Got it.
Johnelyn D (10/30/2022, [Link] AM): Let me call the restaurant's support to
request for a refund.
Johnelyn D (10/30/2022, [Link] AM): Please stay connected and I'll be back with
an update.
Johnelyn D (10/30/2022, [Link] AM): Thank you, Craig.
Craig (10/30/2022, [Link] AM): Okay
Johnelyn D (10/30/2022, [Link] AM): Thank you so much for patiently waiting.
Johnelyn D (10/30/2022, [Link] AM): We have tried contacting the restaurant's
support but got no response.
Craig (10/30/2022, [Link] AM): I think that you should try to call them again
Johnelyn D (10/30/2022, [Link] AM): No worries, I still have an option to request
a full refund for the missing and affected items on your order.
Johnelyn D (10/30/2022, [Link] AM): Is it okay if we provide your personal
information to the restaurant's
 support like your full name, email address and your phone number for them to
process a refund?
Craig (10/30/2022, [Link] AM): Yes
Johnelyn D (10/30/2022, [Link] AM): Thank you so much for confirming!
Johnelyn D (10/30/2022, [Link] AM): Consider it done, Craig!
Johnelyn D (10/30/2022, [Link] AM): I have successfully submitted the refund
request ticket. I'll also be sending you an email confirmation in the next few
minutes as a reference for this request along with additional resources, should you
be needing them. Once IHOP receives the request, you should expect to receive a
follow-up within 48 hours from them for the processing of a refund. Although every
Merchant processes tickets at a different pace.
Johnelyn D (10/30/2022, [Link] AM): Have we covered all your concerns regarding
this order?
Johnelyn D (10/30/2022, [Link] AM): Are we still connected?
Craig (10/30/2022, [Link] AM): Did you try calling them again ?
Craig (10/30/2022, [Link] AM): I’m sorry
Johnelyn D (10/30/2022, [Link] AM): Thank you so much for confirming and for
staying on the line.
Johnelyn D (10/30/2022, [Link] AM): We have called them but got no response.
Craig (10/30/2022, [Link] AM): Okay
Johnelyn D (10/30/2022, [Link] AM): I do apologize for the inconvenience, I am
more than willing to get your refund but the thing here is we are unable to contact
the restaurant's support.
Johnelyn D (10/30/2022, [Link] AM): No worries, what happened to your order is
fully and properly documented.
Johnelyn D (10/30/2022, [Link] AM): We will inform our Dasher and merchant team
to avoid this from happening in the future.
Johnelyn D (10/30/2022, [Link] AM): Is there anything else we can help you with?
Craig (10/30/2022, [Link] AM): No that’ll be all
Johnelyn D (10/30/2022, [Link] AM): Despite all what happened on this delivery, I
hope you were satisfied with my service and provided you the help that you needed.
Again, my name is Johnelyn, I am happy to have assisted you today.
Craig (10/30/2022, [Link] AM): Thank you
Johnelyn D (10/30/2022, [Link] AM): You're most welcome!