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G SY 250331 - RecallExecutionStatusReport

This document is a report from Suzuki Motorcycle's Overseas Service Division regarding the execution rate of recall and service campaigns as of March 2025. It emphasizes the importance of these campaigns for safety and compliance, urging distributors to improve their execution rates through various suggested actions. The report includes a reminder to report all campaigns to relevant authorities and an attached Excel file with detailed execution data.

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m.gavriel
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36 views2 pages

G SY 250331 - RecallExecutionStatusReport

This document is a report from Suzuki Motorcycle's Overseas Service Division regarding the execution rate of recall and service campaigns as of March 2025. It emphasizes the importance of these campaigns for safety and compliance, urging distributors to improve their execution rates through various suggested actions. The report includes a reminder to report all campaigns to relevant authorities and an attached Excel file with detailed execution data.

Uploaded by

m.gavriel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd

CONFIDENTIAL

Page 1 of 2
Date Mar. 31, 2025
Motorcycle Service Department
Our ref. G-SY-250331
Overseas Service Division
8686, Miyakoda-cho, Hamana-ku, Hamamatsu-shi, Shizuoka, Japan 431-2102
Tel: 81-53-528-8118, Fax: 81-53-528-8141

TO: Suzuki Motorcycle Distributors


ATTN.: Managing Director
Service Manager

SUBJECT: Report of Recall & Service Campaigns Execution Rate (March


2025)

Dear Sirs and Madams,

We sincerely thank you for your understanding and cooperation in recall & service
campaign activities.

This is to inform you of the monthly report of the recall & service campaign execution
status.
You are requested to review the data continuously and we would like you to encourage
the execution rates.

Note:
 The intended recall & service campaigns: announced on and after April, 2013.
 “Execution rate” is calculated based on warranty claims or other reports from
distributors.
 There are some recall & service campaigns with no execution. Please make sure
that you are taking necessary action.
 The second sheet in the attached excel file shows the progress of last month.
(The distributors highlighted in red indicate no progress in the last month.)

We understand each country has its own reasons, however, recall & service campaigns
are executed for very important reasons such as safety, environment, and regulations
for your customers. Therefore, please be reminded of your responsibility and urgency of
the campaigns, and treat them as your highest priority.

In order to increase the execution rate, please take necessary actions as follows;

 Make the contact list every month and contact the customers.

 Send letters every 3 months.


If possible, please purchase customer data from relevant authority for additional
letters to mail out for best updated address.

 Develop eye-catching envelope to draw more attention from customers.


Page 2 of 2

 Send SMS massage.

 Post the Recall notice on your website Top Page.

 Develop the VIN search function for dealers in order to confirm open recalls.

 Check if there are any outstanding recall/service campaigns against the vehicle
when making an appointment and when a walk-in customer comes to the
workshop.

 Check parts stock regularly and have adequate stock in your parts warehouse in
order to avoid shortage.

 Process warranty claim application immediately after completing each repair to


update the status of recall/service campaigns progress and achievement.

Please also make sure that you are reporting all recall and/or service campaigns to your
authority according to your law or regulation.

If you have any questions, please do not hesitate to contact us.

Very truly yours,

Shinji Ishikawa
Division Manager
Overseas Service Division
Suzuki Motor Corporation

Attachment: Recall Campaign Execution Rate_202503.xlsx

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