Literature Review Summary Table

NO Author Method Respond Context Variable Research Research

ent s/ Problem Findings
Factors/
Dimensi
ons/
Construc
ts
1 Kim & Quantita Ph.D. Institute Job Brain Job
Choi tive workfor for mismatc drain mismatc
(2018) ce Science h, pay, and job h
and job dissatisf negativel
Technol satisfacti action y
ogy on, among affected
Policy perform Ph.D. pay and
(STEPI), ance workfor job
Korea ce satisfacti
on;
mediate
d effects
observe
d on
perform
ance.
2 Noor’ain Quantita 194 1Malaysi Service Evaluati Negative
et al. tive patients a Clinics quality ng ,
(2013) in (respons service significa
Selangor iveness, quality nt
assuranc vs relations
e, patient hip
empathy satisfacti between
, on in service
tangibles new quality
, 1Malaysi and
reliabilit a Clinics patient
y), satisfacti
patient on.
satisfacti
on
3 Hizlinda Cross- 317 UKMMC Doctor, Assessin High
et al. sectional patients Primary nurse, g overall
(2012) Care accessibi satisfacti satisfacti
Clinic lity, on with on;
facilities, primary lowest in
appoint care facilities;
ment services subscale
(PSQ-46) at scores
 UKMMC correlate
d
significa
ntly with
overall
satisfacti
on.
4 Ai et al. Quantita 367 Private Ambianc Impact Ambianc
(2022) tive patients GP e, of e,
Clinics in service healthca delivery,
Malaysia delivery, re décor,
interior service and
décor, environ cleanline
cleanline ment on ss
ss, trust, satisfacti influenc
satisfacti on and ed
on trust satisfacti
on/trust;
exterior
design
did not.
5 Liao & Multilev 257 25 Service Influenc Both
Chuang el employe restaura climate, e of personal
(2004) Quantita es, 44 nts (U.S.) conscien employe ity and
tive manager tiousnes e traits climate
s, 1993 s, service and predicte
custome perform organiza d service
rs ance, tional perform
custome context ance;
r on service
satisfacti service perform
on, and ance
loyalty outcome linked to
s custome
r
satisfacti
on/loyal
ty.
6 Haque et Quantita Private Private Perceive Service Strong
al. tive healthca Health d service quality's positive
(2012) re Centres quality, effect on correlati
custome in custome satisfacti on
rs Malaysia r on in between
satisfacti private perceive
on health d service
setting quality
and
patient
satisfacti
on.
7 Ganaseg Cross- 340 HTAR, Technica Identifyi High
eran et sectional outpatie Klang l quality, ng satisfacti
al. nts (Malaysi accessibi factors on in
(2015) a’s lity, time affecting technical
busiest with outpatie aspects;
outpatie doctor, nt low in
nt) interper satisfacti time,
sonal on commun
manners ication,
, and
commun interper
ication sonal
manner.