Preface

Writing a well-structured and effective letter is a crucial skill for anyone taking a multilevel exam. Over
the years, as an instructor, I have seen many candidates struggle with letter writing—not because they
lack ideas, but because they don’t know how to express them in the right format, tone, and style.

This book is designed to bridge that gap. Inside, you will find practical strategies, essential vocabulary,
and step-by-step guidance to help you craft letters that meet exam requirements. Whether you need to
write a formal request, a semi-formal complaint, or an informal invitation, this guide will equip you with
the tools to do so confidently.

My goal is to make letter writing simple and approachable. By following the structures and techniques
outlined in this book, you will not only improve your writing but also increase your chances of achieving
a high score.

Let’s embark on this journey together!

Mr. Akbrjon t.me/Akbarjon’sIELTS

Mundarija

Umumiy ma’lumotlar …………………………………………. 2

Xat turlari ……………………………………………………… 3

Xat yozish strukturasi …………………………………………. 5

Barcha xatlarga namuna mavzular …………………………….. 7

Opening vs Closing namuna gaplar ……………………………. 10

Barcha xat turlariga namuna javoblar ………………………….. 25

Barcha imtihonda tushgan xat mavzulari ……………………….. 41

1
Umumiy ma’lumotlar!

1. Xat yozish umumiy essay bilan birga bo’ladigan jarayon, ikkisiga 60 minut vaqt beriladi.
Xatni 20 minutda yozib tugatish maslahat beriladi lekin 60 minutdan qanday foydalanish
borasida cheklov yo’q.

2. Xatda kamida 150 ta so’z yozilgan bo’lishi kerak, lekin 170-220 ta yozish ham mumkin.

3. Multilevel imtixonida xat ruchkada qog’ozga yoziladi.

4. Xatda ma’lumotlarni aniq berish kerak (ism, manzil, mansab, tashkilot nomi) lekin bu
narsalarni o’ylab-to’qib yozish mumkin.

5. Xatda so’ralgan narsalarni barchasiga tasavvurdan o’ylab topib yoziladi shuning uchun
tezkor tasavvur katta yordam beradi.

6. Xat umumiy Wrirtingning 3 dan 1 qismini tashkil qilgani uchun sizga katta ball
bermaydi, shunday ekan xatga ko’p vaqtni isrof qilgandan ko’ra essay ga e’tiborni
qaratish kerak.

7. Xat yozganda har bitta paragraph orasida bitta bo’sh qator tashlab ketilishi kerak, va
shining uchun “ikki barmoq” xat boshi tashlanmaydi.

8. Yangi so’z va gap strukturalarini o’rganish orqali xatni kuchaytirish mumkin, bu borada
sample lar katta yordam beradi.

9. Xatni yozib bo’lgach, tekshirish uchun vaqt qoldirishingiz shart. 2 minutni tekshirish
uchun sarflang, qilgan xatolaringizni to’g’rilash orqali katta ball olish mumkin.

10. Imtixonda tushgan xatlarni doyimiy topib yozib boring, chunki qayta tushish ehtimoli
bor.

11. Good luck!

2
Xat turlari

Multilevel imtihonlarda xat yozish ko‘nikmasi muhim ahamiyatga ega. Imtihon topshiruvchilar odatda
turli holatlarga mos keladigan xatlarni yozishlari kerak. Ular quyidagi uch asosiy turga bo‘linadi:

1. Rasmiy xatlar (Rasmiy shaxs yoki tashkilotlarga yoziladi)

Bu turdagi xatlar rasmiy muhitda, biznes yoki jiddiy masalalar yuzasidan yoziladi. Odatda, tanish
bo‘lmagan yoki yuqori lavozimdagi kishilarga yoziladi.
Misollar:

 Complaint letter – xizmat yoki mahsulot haqida shikoyat qilish

 Request letter – ma’lumot yoki ruxsat so‘rash
 Application letter – ishga, kursga yoki dasturga hujjat topshirish
 Resignation letter – ishni tark etish haqida ma’lumot berish
 Letter of recommendation request – tavsiyanoma so‘rash
 Inquiry letter – mahsulot yoki xizmat haqida ma’lumot so‘rash

2. Yarim rasmiy xatlar (Tanish, lekin rasmiy munosabatdagi kishilarga yoziladi)

Bu turdagi xatlar yaxshi tanish bo‘lgan, ammo baribir hurmat saqlanishi kerak bo‘lgan kishilarga yoziladi.
Misollar:

 Thank-you letter – hamkasb yoki o‘qituvchiga minnatdorchilik bildirish

 Invitation letter – rasmiy tadbirga taklif qilish
 Apology letter – qo‘shni yoki hamkasb oldida uzr so‘rash
 Letter requesting a favor – uy egasiga yoki menejerga iltimos bilan murojaat qilish
 Suggestion letter – kompaniyaga taklif bildirish

3. Norasmiy xatlar (Do‘stlar, qarindoshlar va yaqin kishilarga yoziladi)

Bu turdagi xatlar do‘stona va erkin uslubda yoziladi.

Misollar:

 Letter to a friend about a trip – do‘stga safar haqida hikoya qilib yozilgan xat
 Invitation letter – shaxsiy tadbirga taklifnoma
 Thank-you letter – do‘stga minnatdorchilik bildirish xati
 Congratulatory letter – to‘y, yangi ish yoki yutuq bilan tabriklash
 Apology letter – uchrashuvga bora olmagani yoki tushunmovchilik bo‘lgani uchun uzr so‘rash
 Letter sharing personal news – shaxsiy yangiliklar bilan bo‘lishish

3
Uch turdagi xatlarning farqlari

1. Rasmiy xatlar – rasmiy muhitda yoziladi, ohang jiddiy va rasmiy bo‘ladi. Qabul qiluvchi
odatda notanish yoki yuqori lavozimdagi shaxs bo‘ladi.
Misol: Request letter – Kompaniyaga ish so‘rab murojaat qilish.
"I am writing to inquire about the job vacancy at your company."

2. Yarim rasmiy xatlar – tanish, lekin rasmiy munosabatdagi kishilarga yoziladi. Ohang hurmat
bilan, ammo biroz yumshoqroq bo‘ladi.
Misol: Thank-you letter – O‘qituvchiga darslari uchun minnatdorchilik bildirish.
"I sincerely appreciate your guidance and support throughout the course."

3. Norasmiy xatlar – yaqin do‘stlar va oila a’zolariga yoziladi, ohang do‘stona va erkin bo‘ladi.
Misol: Letter to a friend about a trip – Do‘stga sayohat taassurotlari haqida yozish.
"Hey! I just came back from an amazing trip, and I can’t wait to tell you all about it!"

4
Xat tuzilmasi (Letter Structure)

Har qanday rasmiy, yarim rasmiy yoki norasmiy xat quyidagi asosiy qismlardan tashkil topadi:

1. Salomlashish (Greeting)

Xat turiga qarab turlicha bo‘ladi:

 Rasmiy xat: Dear Sir/Madam, yoki Dear Mr. Smith,

 Yarim rasmiy xat: Dear Mr. Johnson, yoki Dear Aunt Emily,
 Norasmiy xat: Hi John, yoki Hey Sarah,

2. Kirish (Opening Paragraph)

Xat yozish maqsadi tushuntiriladi.

Misollar:

 Rasmiy: I am writing to inquire about…

 Yarim rasmiy: I hope you are doing well. I wanted to thank you for…
 Norasmiy: Hey! How have you been? It’s been so long!

3. Asosiy qism (Body Paragraphs)

Xatda keltirilgan follow-up requiremnts (xatda yozishingiz talab qilingan 3 ta quyidagi so’rovlar) ni har
bittasini alohida paragraf qilib yozish.
Misollar:

 Rasmiy: I would like to formally request…

 Yarim rasmiy: I appreciate your support and would love to stay in touch…
 Norasmiy: You won’t believe what happened on my trip!

4. Xulosa (Closing Paragraph)

Xat yakunlanib, kutilgan natija yoki javob so‘raladi.

Misollar:

 Rasmiy: I look forward to your response.

 Yarim rasmiy: Looking forward to seeing you soon.
 Norasmiy: Can’t wait to hear from you!

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5. Xayrlashish (Closing)

Xat turi bo‘yicha rasmiy yoki norasmiy xayrlashish jumlasi yoziladi:

 Rasmiy: Yours sincerely, (Dear Mr. Smith) yoki Yours faithfully, (Dear Sir/Madam)
 Yarim rasmiy: Best regards, yoki Kind regards,
 Norasmiy: Take care, yoki See you soon!

Ism yoziladi:

 Rasmiy: John Smith

 Yarim rasmiy: Emily Brown
 Norasmiy: Mike

Umumiy struktura

1. Salomlashish
2. Xatning maqsadi
3. Topikda bizga berilgan talablarni alohida paragraf qilib yozish (odatda 3 ta bo’ladi)
4. Yakunlash qismi (closing sentence)
5. Sign-off
e.g, Yours sincerely,
Akbarjon

6
Barcha xatlarga namuna mavzular!

1. Rasmiy xatlar (Formal Letters)

🔹 Complaint Letter (Shikoyat xati)

You recently bought an electronic device, but it stopped working after a few days. Write a letter to the
store manager. In your letter:

 Explain the problem with the device.

 Describe what you have done to fix it.
 Say what you want the store to do.

🔹 Request Letter (So‘rov xati)

You want to take a short training course related to your job. Write a letter to your manager. In your
letter:

 Explain why you want to take the course.

 Describe how it will benefit you and the company.
 Ask for permission to attend the course.

🔹 Application Letter (Ariza xati)

You have seen an advertisement for a part-time job at a local store. Write a letter to the manager. In your
letter:

 Introduce yourself and explain why you are interested in the job.
 Describe any relevant experience you have.
 Ask about working hours and salary.

🔹 Resignation Letter (Ishdan bo‘shash xati)

You have decided to leave your job and need to inform your employer. Write a letter to your manager. In
your letter:

 Explain why you are resigning.

 Mention the notice period you are willing to serve.
 Thank them for the opportunity.

🔹 Inquiry Letter (Ma’lumot so‘rash xati)

You are interested in renting an apartment in another city. Write a letter to the rental agency. In your
letter:

 Introduce yourself and explain your situation.

 Ask for details about the apartment (price, location, facilities).
 Request a viewing appointment.

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🔹 Recommendation Request Letter (Tavsiyanoma so‘rash)
You are applying for a university program and need a recommendation letter. Write a letter to your
professor. In your letter:

 Explain why you need the recommendation.

 Mention any achievements that might be useful.
 Express your gratitude.

2. Yarim rasmiy xatlar (Semi-Formal Letters)

🔹 Thank-You Letter (Minnatdorchilik xati)

You recently attended a professional workshop, and the instructor was very helpful. Write a letter to
thank them. In your letter:

 Mention the workshop and what you learned.

 Say how their guidance helped you.
 Express your appreciation.

🔹 Invitation Letter (Taklifnoma)

You are organizing a small gathering at your home. Write a letter to invite your colleague. In your letter:

 Mention the date and time of the event.

 Explain why you are hosting it.
 Suggest activities or food they might enjoy.

🔹 Apology Letter (Kechirim so‘rash xati)

You promised to attend a friend's birthday party but were unable to go. Write a letter to apologize. In
your letter:

 Explain why you couldn’t attend.

 Mention how you feel about missing it.
 Offer to meet another time.

🔹 Letter Requesting a Favor (Iltimos bilan murojaat qilish)

You need a few days off from work due to personal reasons. Write a letter to your supervisor. In your
letter:

 Explain why you need the time off.

 Mention the dates you will be absent.
 Offer a solution to manage your work during your absence.

8
3. Norasmiy xatlar (Informal Letters)

🔹 Letter to a Friend about a Trip (Safar haqida do‘stga yozish)

You recently went on a trip to another country. Write a letter to your friend. In your letter:

 Describe the place you visited.

 Mention the most exciting experience.
 Invite them to visit with you next time.

🔹 Congratulatory Letter (Tabrik xati)

Your friend has just started a new job. Write a letter to congratulate them. In your letter:

 Express your happiness for them.

 Mention why you think they deserve the job.
 Offer to celebrate together.

🔹 Apology Letter (Uchrashuvga bora olmagani uchun uzr so‘rash)

You planned to meet a friend, but something came up and you couldn’t go. Write a letter to your friend.
In your letter:

 Apologize and explain why you couldn’t make it.

 Offer an alternative time to meet.
 Suggest something fun to do together.

🔹 Letter Sharing Personal News (Shaxsiy yangiliklar bilan bo‘lishish)

You have recently moved to a new city. Write a letter to your friend. In your letter:

 Explain why you moved.

 Describe your new home and neighborhood.
 Invite them to visit.

🔹 Invitation Letter (Norasmiy taklifnoma)

You are organizing a small party at home. Write a letter to your best friend. In your letter:

 Tell them about the party.

 Mention why you are celebrating.
 Ask them to bring something if necessary.

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Namuna gaplar!

 Quyidagi gaplardan yodlab olib, mos kelgan o’rinda ishlatishingiz mumkin.

Xatning Opening va Closing qismlari uchun namuna gaplar!

1. Request Letter

Opening Statements

1. I am writing to kindly request your assistance with [specific request].

2. I would be grateful if you could provide me with [specific information or help].

3. Could you please help me by [specific action]?

4. I am reaching out to ask for your support with [specific matter].

5. I would appreciate it if you could [specific request].

Closing Statements

1. Thank you in advance for your help, and I look forward to your reply.

2. I would appreciate your prompt response at your earliest convenience.

3. Your assistance in this matter would be greatly appreciated.

4. Please let me know how I should proceed.

5. I hope to hear from you soon regarding this request.

10
2. Application Letter

Opening Statements

1. I am writing to apply for the position of [Job Title] as advertised on [Platform].

2. I would like to express my interest in joining [Company Name] as a [Job Title].

3. I am excited to apply for the [Job Title] role at [Company Name].

4. I am submitting my application for the [Job Title] position.

5. I am writing to formally apply for the [Job Title] role.

Closing Statements

1. I look forward to the opportunity to discuss my application further.

2. Thank you for considering my application, and I hope to hear from you soon.

3. I am eager to bring my skills to [Company Name] and contribute to your team.

4. Please feel free to contact me at [your contact information] for any further details.

5. I hope to have the chance to interview for this position.

11
3. Apology Letter

Opening Statements

1. I am writing to sincerely apologize for [specific issue].

2. I deeply regret the inconvenience caused by [specific issue].

3. Please accept my apologies for [specific issue].

4. I feel terrible about what happened and would like to apologize for [specific issue].

5. I would like to express my deepest regret for [specific issue].

Closing Statements

1. Once again, I apologize for any inconvenience caused.

2. I hope you can forgive me for this oversight.

3. Thank you for your understanding, and I assure you this will not happen again.

4. Please let me know if there is anything I can do to make it up to you.

5. I deeply regret my actions and hope to rebuild your trust.

12
4. Complaint Letter

Opening Statements

1. I am writing to express my dissatisfaction with [specific issue].

2. I regret to inform you that I am unhappy with [specific issue].

3. I would like to bring to your attention an issue regarding [specific issue].

4. I am disappointed to inform you that [specific issue].

5. I am writing to formally complain about [specific issue].

Closing Statements

1. I trust you will address this issue promptly.

2. I hope this matter can be resolved as soon as possible.

3. I look forward to your swift action regarding this issue.

4. Please let me know how you intend to resolve this problem.

5. I expect a full refund/compensation for the inconvenience caused.

13
5. Invitation Letter

Opening Statements

1. I am writing to invite you to [event name] on [date] at [location].

2. You are cordially invited to attend [event name].

3. I would be delighted if you could join me for [event name].

4. I am hosting an event and would love for you to be there.

5. I hope you can join me for a special occasion on [date].

Closing Statements

1. I hope you can make it, and I look forward to seeing you there.

2. Please let me know if you are able to attend.

3. I would be thrilled to have you there, so please RSVP at your earliest convenience.

4. I am looking forward to your positive response.

5. I hope to see you at the event!

14
6. Recommendation Letter

Opening Statements

1. I am writing to highly recommend [Name] for [position/purpose].

2. It is my pleasure to recommend [Name] for [specific opportunity].

3. I am delighted to provide a recommendation for [Name].

4. I am writing to endorse [Name] for [position/purpose].

5. I would like to recommend [Name] for [specific opportunity].

Closing Statements

1. I am confident that [Name] will excel in this role.

2. Please feel free to contact me for any further information.

3. I highly recommend [Name] without reservation.

4. I am certain that [Name] will be a valuable addition to your team.

5. Thank you for considering my recommendation.

15
7. Resignation Letter

Opening Statements

1. I am writing to formally resign from my position as [Job Title], effective [last working day].

2. Please accept this letter as my formal resignation from [Company Name].

3. It is with mixed emotions that I submit my resignation from [Company Name].

4. I am writing to inform you that I will be leaving my role as [Job Title] on [last working day].

5. After careful consideration, I have decided to resign from my position at [Company Name].

Closing Statements

1. Thank you for the opportunities and support during my time here.

2. I wish the company continued success in the future.

3. I am happy to assist with the transition process during my notice period.

4. I hope to stay in touch and wish you all the best.

5. Thank you for the opportunity to be part of this team.

16
8. Appreciation Letter

Opening Statements

1. I am writing to express my sincere gratitude for [specific reason].

2. I would like to extend my heartfelt thanks for [specific reason].

3. Thank you so much for your kind assistance with [specific matter].

4. I truly appreciate your support in [specific matter].

5. I am deeply grateful for your help with [specific matter].

Closing Statements

1. Once again, thank you for your generosity and support.

2. I am truly grateful for your kindness and assistance.

3. Your help has made a significant difference, and I cannot thank you enough.

4. I hope to have the opportunity to return the favor in the future.

5. Thank you once again for everything you have done.

17
9. Congratulation Letter

Opening Statements

1. I am writing to congratulate you on [specific achievement].

2. Congratulations on your outstanding achievement in [specific matter].

3. I was thrilled to hear about your success in [specific matter].

4. It is with great joy that I congratulate you on [specific achievement].

5. Congratulations on reaching this incredible milestone!

Closing Statements

1. Wishing you continued success in all your future endeavors.

2. I am excited to see what you accomplish next.

3. Once again, congratulations on this well-deserved achievement.

4. Keep up the excellent work, and I look forward to celebrating more successes with you.

5. Congratulations and best wishes for the future!

18
10. Explanation Letter

Opening Statements

1. I am writing to provide an explanation regarding [specific issue].

2. I would like to clarify the situation surrounding [specific issue].

3. Please allow me to explain the circumstances of [specific issue].

4. I am writing to offer further details about [specific issue].

5. I would like to take this opportunity to explain [specific issue].

Closing Statements

1. I hope this explanation clarifies the situation.

2. Please let me know if you need any further information.

3. I appreciate your understanding in this matter.

4. Thank you for giving me the opportunity to explain.

5. I am happy to discuss this further if needed.

19
11. Inquiry Letter

Opening Statements

1. I am writing to inquire about [specific information].

2. Could you please provide me with details regarding [specific matter]?

3. I would like to request more information about [specific topic].

4. I am interested in learning more about [specific matter].

5. Please let me know if [specific information] is available.

Closing Statements

1. Thank you in advance for your assistance.

2. I look forward to your response.

3. Please let me know how I can proceed.

4. I would appreciate your prompt reply.

5. Thank you for your time and consideration.

20
12. Adjustment Letter

Opening Statements

1. I am writing to address the issue of [specific problem] and propose a solution.

2. Thank you for bringing [specific issue] to our attention.

3. We apologize for the inconvenience caused by [specific issue].

4. We have reviewed your concern regarding [specific issue] and would like to resolve it.

5. Please accept our apologies for [specific issue] and allow us to make it right.

Closing Statements

1. We hope this solution meets your expectations.

2. Thank you for your patience and understanding.

3. Please let us know if there is anything else we can do.

4. We value your feedback and are committed to improving our service.

5. We appreciate your business and hope to serve you better in the future.

21
13. Job Acceptance Letter

Opening Statements

1. I am writing to formally accept the position of [Job Title] at [Company Name].

2. Thank you for offering me the role of [Job Title]; I am pleased to accept.

3. I am excited to confirm my acceptance of the [Job Title] position.

4. I am honored to accept the opportunity to join [Company Name] as a [Job Title].

5. I am writing to accept the job offer for the [Job Title] role.

Closing Statements

1. I look forward to contributing to the success of [Company Name].

2. Thank you for this opportunity, and I am eager to get started.

3. I am excited to join the team and begin working on [specific projects].

4. Please let me know if there are any next steps I should take.

5. I am grateful for this opportunity and cannot wait to start.

22
14. Job Rejection Letter

Opening Statements

1. Thank you for offering me the position of [Job Title] at [Company Name].

2. I appreciate the opportunity to join [Company Name] as a [Job Title].

3. After careful consideration, I have decided to decline the offer for [Job Title].

4. I am grateful for the offer but must regretfully decline.

5. Thank you for considering me for the [Job Title] role.

Closing Statements

1. I wish you and the team continued success.

2. I hope our paths cross again in the future.

3. Thank you for your understanding, and I wish you all the best.

4. I appreciate your time and effort throughout the hiring process.

5. I am confident you will find the right candidate for this role.

23
15. Farewell Letter

Opening Statements

1. I am writing to inform you that my last day at [Company Name] will be [date].

2. It is with mixed emotions that I announce my departure from [Company Name].

3. I wanted to let you know that I will be leaving my role as [Job Title] on [date].

4. After much thought, I have decided to move on from [Company Name].

5. I am writing to say goodbye as I prepare to leave [Company Name].

Closing Statements

1. Thank you for the support and opportunities during my time here.

2. I will miss working with such a talented and dedicated team.

3. I hope to stay in touch and wish you all the best.

4. Thank you for the memories, and I look forward to crossing paths again.

5. Wishing you and the team continued success in the future.

24
Xatlarga namunalar!

Type: Request Letter

Topic:

You need to take a few days off from work for personal reasons. Write a letter to your manager. In your
letter:

 Explain the reason for your request (without too many details)
 Mention the dates you need off
 Offer to assist in managing your workload before your leave

Sample Letter

Dear [Manager’s Name],

I hope you are doing well. I am writing to formally request leave from work for a few days due to
personal reasons. While I prefer not to go into too much detail, I assure you that this time off is necessary
for me to handle an important matter.

I would like to request leave from [Start Date] to [End Date], and I will ensure that all my responsibilities
are managed before my departure. To minimize any disruption, I will complete any urgent tasks in
advance and provide a detailed handover to my colleagues so that ongoing projects can proceed smoothly
in my absence. Additionally, I will be available via email for any urgent matters that may require my
input.

I sincerely appreciate your understanding and consideration of my request. Please let me know if you
need any further information or if there is anything specific you would like me to arrange before my
leave.

I look forward to your approval and truly appreciate your support.

Best regards,
[Your Name]

25
Type: Application Letter

Topic:

You have seen a job advertisement for a position you are interested in. Write a letter to the employer. In
your letter:

 Introduce yourself and state the position you are applying for
 Highlight your relevant skills and experience
 Explain why you are a good fit for the role

Sample Letter

Dear Hiring Manager,

I am writing to express my interest in the [Job Title] position recently advertised by your company. With
a strong background in [Your Field] and a passion for [Relevant Industry Aspect], I am eager to bring my
skills and experience to your team.

I hold a [Your Qualification] from [University/Institution] and have [Number] years of experience in
[Industry/Field]. In my current role at [Previous Company], I have successfully [mention an achievement
or responsibility that relates to the new role]. My expertise in [Relevant Skills] has enabled me to
contribute effectively, and I am confident that my abilities align well with the requirements of this
position.

What excites me most about this opportunity is [mention a specific reason related to the company or role].
I admire [Company Name]’s commitment to [Company’s Values/Projects], and I am particularly
interested in how my skills can support your ongoing efforts in this area.

I have attached my résumé for your review. I would appreciate the opportunity to discuss how my
background and expertise can benefit your team.

I look forward to your response and truly appreciate your time and consideration.

Best regards,
[Your Name]

26
Type: Apology Letter

Topic:

You recently missed an important meeting at work. Write a letter to your manager. In your letter:

 Apologize for missing the meeting

 Explain why you were unable to attend
 Say what you will do to ensure it does not happen again

Sample Letter

Dear [Manager’s Name],

I hope you are doing well. I am writing to sincerely apologize for missing the meeting on [Date]. I
understand that my absence may have caused inconvenience, and I deeply regret not being able to attend
such an important discussion.

Unfortunately, I was unable to join the meeting due to [brief reason, e.g., "a personal emergency that
required my immediate attention" or "unexpected technical difficulties that prevented me from
connecting"]. I completely understand the importance of the topics covered, and I regret not being there to
contribute.

To ensure this does not happen again, I have taken steps to better manage such situations in the future. I
will make sure to check my schedule more carefully, set multiple reminders, and have a backup plan in
case of technical issues. Additionally, I have already reached out to a colleague to get a summary of what
was discussed, and I will follow up on any tasks assigned to me.

Once again, I sincerely apologize for any disruption my absence may have caused. I truly appreciate your
understanding and will make sure to be more prepared moving forward.

Best regards,
[Your Name]

27
Type: Complaint Letter

Topic:

You recently bought a product online, but it arrived damaged. Write a letter to the store’s customer
service. In your letter:

 Explain the issue with the product

 Say what action you would like the company to take
 Mention why it is important for them to resolve the issue

Sample Letter

Dear Customer Service Team,

I am writing to complain about a damaged item I received from your online store. On [Purchase Date], I
ordered a [Product Name] from your website (Order #123456). However, when the package arrived on
[Delivery Date], I was disappointed to find that the product was damaged and not in usable condition.

The item has visible cracks on its surface, and it does not function as expected. I believe this might have
happened due to improper packaging or handling during transit. Given that I purchased this product for
immediate use, the damage has caused considerable inconvenience.

I kindly request a replacement for the faulty item or a full refund. Additionally, I would appreciate it if
you could investigate the issue to prevent such occurrences in the future. Ensuring product quality and
safe delivery is crucial for customer satisfaction and maintaining trust in your brand.

I have attached photos of the damaged product for your reference. Please let me know how you would
like to proceed.

I look forward to your prompt response and a resolution to this matter.

Best regards,
[Your Name]

28
Type: Invitation Letter

Topic:

You are organizing a birthday party and want to invite a close friend. Write a letter to your friend. In your
letter:

 Invite them to the party

 Provide details about the date, time, and location
 Mention why their presence is important to you

Sample Letter

Dear [Friend’s Name],

I hope you’re doing great! I’m writing to invite you to my birthday party, and I really hope you can make
it. It’s been a while since we last caught up, and this would be the perfect chance to celebrate together!

The party will be held on [Date] at [Time] at [Venue/Address]. I have planned some fun activities, great
food, and of course, lots of music and dancing. It wouldn’t be the same without you there to share in the
joy and laughter.

Your presence would mean a lot to me because you’ve always been such an important part of my life.
Celebrating this special day without you just wouldn’t feel right! I really hope you can come, and please
let me know if you’ll be able to make it.

Looking forward to seeing you and making some amazing memories together!

Best wishes,
[Your Name]

29
Type: Recommendation Letter

Topic:

A former colleague is applying for a new job and has asked you to write a recommendation letter. Write a
letter to the hiring manager. In your letter:

 Introduce yourself and your relationship with the applicant

 Highlight the applicant’s skills and strengths
 Explain why you believe they are a good fit for the position

Sample Letter

Dear Hiring Manager,

I am pleased to write this letter in support of [Applicant’s Name]’s application for the [Job Title] position
at your company. I have had the pleasure of working with [Applicant’s Name] for [Number] years at
[Previous Company], where they consistently demonstrated professionalism, dedication, and expertise in
[Field/Industry].

During our time working together, I was always impressed by [Applicant’s Name]’s ability to [mention a
specific skill or achievement, e.g., "lead complex projects under tight deadlines" or "develop innovative
solutions that improved efficiency"]. Their strong communication skills, problem-solving abilities, and
team-oriented mindset make them a valuable asset in any workplace.

I am confident that [Applicant’s Name] will be an excellent addition to your team. Their work ethic,
adaptability, and commitment to excellence set them apart. I highly recommend them for this role and am
certain they will contribute positively to your organization.

Please feel free to contact me if you require any further information.

Best regards,
[Your Name]

30
Type: Resignation Letter

Topic:

You have decided to leave your current job. Write a letter to your employer. In your letter:

 State your intention to resign and mention your last working day
 Express gratitude for the experience and opportunities
 Offer to help with the transition

Sample Letter

Dear [Manager’s Name],

I am writing to formally resign from my position as [Your Job Title] at [Company Name], with my last
working day being [Last Working Date], as per my notice period. This was not an easy decision, but after
careful consideration, I believe it is the right step for my personal and professional growth.

I want to express my sincere gratitude for the invaluable experiences and opportunities I have had during
my time at [Company Name]. Working with such a talented team has helped me develop both personally
and professionally, and I truly appreciate the support and guidance I have received. The knowledge and
skills I have gained here will undoubtedly benefit me in my future endeavors.

To ensure a smooth transition, I am happy to assist with training my replacement or completing any
outstanding tasks before my departure. Please let me know how I can be of help during this period.

Once again, thank you for everything. I look forward to staying in touch and wish the company continued
success.

Best regards,
[Your Name]

31
Type: Appreciation Letter

Topic:

You recently received excellent service from a staff member at a company. Write a letter to the company
to express your appreciation. In your letter:

 Describe the service you received

 Mention why it was exceptional
 Explain how it positively impacted you

Sample Letter

Dear [Company Name] Customer Service Team,

I am writing to express my sincere appreciation for the outstanding service I recently received from [Staff
Member’s Name] at your [Branch/Department]. Their professionalism, kindness, and dedication truly
made a difference in my experience with your company.

I visited your store on [Date] to resolve an issue with my recent purchase, and [Staff Member’s Name]
went above and beyond to assist me. They patiently listened to my concerns, provided clear explanations,
and ensured that my problem was resolved quickly and efficiently. Their warm and positive attitude made
the entire process seamless and stress-free.

Exceptional service like this is rare, and it deserves to be acknowledged. Because of their helpfulness, I
will continue to be a loyal customer and recommend your company to others. Please extend my gratitude
to [Staff Member’s Name], as their hard work truly does not go unnoticed.

Best regards,
[Your Name]

32
Type: Congratulation Letter

Topic:

Your friend has recently been promoted at work. Write a letter to congratulate them. In your letter:

 Express your happiness for their achievement

 Highlight why they deserve the promotion
 Share your best wishes for their future success

Sample Letter

Dear [Friend’s Name],

I just heard the fantastic news about your promotion to [New Position], and I couldn’t be happier for you!
Congratulations on this well-deserved achievement—I can’t think of anyone more suited for this role than
you.

Your dedication, hard work, and perseverance have truly paid off. I have always admired your
professionalism and commitment, and this promotion is a testament to your incredible skills and efforts.
You have earned every bit of this success, and I have no doubt that you will excel in your new
responsibilities.

Wishing you all the best as you take on this new challenge. I am sure that this is just the beginning of
even greater accomplishments in your career. Let’s celebrate soon—I’d love to hear all about your new
role!

Best regards,
[Your Name]

33
Type: Explanation Letter

Topic:

You missed an important meeting at work due to an unexpected situation. Write a letter to your manager
explaining what happened. In your letter:

 Apologize for missing the meeting

 Explain the reason for your absence
 Assure them that you will catch up on the missed information

Sample Letter

Dear [Manager’s Name],

I hope you are doing well. I am writing to sincerely apologize for missing the [Meeting Name] on [Date].
I understand that this meeting was crucial, and I regret not being able to attend.

Unfortunately, I faced an unexpected situation that required my immediate attention. [Briefly explain the
reason, e.g., "I had a sudden family emergency that I could not avoid."] I assure you that my absence was
not intentional, and I sincerely regret any inconvenience this may have caused.

To ensure I stay updated, I have already reached out to [Colleague’s Name] to review the key points
discussed. Additionally, if possible, I would appreciate any notes or follow-up materials to fully catch up
on what I missed. Please let me know if there is anything specific you would like me to focus on.

Once again, I apologize for any disruption my absence may have caused, and I appreciate your
understanding.

Best regards,
[Your Name]

34
Type: Inquiry Letter

Topic:

You are interested in taking a course at a foreign university. Write a letter to the admissions office. In
your letter:

 Ask for details about the course, including duration and fees
 Inquire about the admission requirements
 Request information about available scholarships

Sample Letter

Dear Admissions Officer,

I hope this letter finds you well. I am writing to inquire about the [Course Name] program at [University
Name], as I am very interested in applying for the upcoming intake. I would appreciate it if you could
provide me with more details regarding the course structure, duration, and tuition fees.

Additionally, I would like to know about the admission requirements for international students. Could
you please inform me about the necessary qualifications, language proficiency requirements, and the
application process? Any guidance on deadlines and required documents would also be highly beneficial.

Furthermore, I am keen to learn about any scholarships or financial aid opportunities available for
international students. If there are any merit-based or need-based scholarships, I would be grateful for
information on eligibility criteria and the application procedure.

Thank you for your time and assistance. I look forward to your response.

Best regards,
[Your Name]

35
Type: Adjustment Letter

Topic:

You recently purchased an item online, but it arrived damaged. Write a letter to the customer service
department. In your letter:

 Explain the issue with the product

 Request a replacement or refund
 Ask about the return process

Sample Letter

Dear Customer Service Team,

I hope you are doing well. I am writing to report an issue with an item I recently purchased from your
online store. I ordered a [Product Name] on [Order Date], and it was delivered to me on [Delivery Date].
However, upon opening the package, I noticed that the item was damaged. The [describe the damage,
e.g., "screen was cracked" or "one of the components was broken"].

I would appreciate it if you could arrange for a replacement or provide a full refund, as the item is not in
usable condition. Please let me know the necessary steps for returning the defective product. If any
additional information is required, I am happy to provide pictures or order details.

Thank you for your prompt attention to this matter. I look forward to your response and a resolution to
this issue.

Best regards,
[Your Name]

36
Type: Adjustment Letter

Topic:

You recently purchased an item online, but it arrived damaged. Write a letter to the customer service
department. In your letter:

 Explain the issue with the product

 Request a replacement or refund
 Ask about the return process

Sample Letter

Dear Customer Service Team,

I hope you are doing well. I am writing to formally report an issue regarding a product I recently
purchased from your online store. I ordered a [Product Name] (Order Number: [Order Number]) on
[Order Date], and it was delivered to me on [Delivery Date]. However, upon unboxing the item, I was
disappointed to find that it was damaged. The [describe the damage, e.g., "the screen was cracked," "one
of the components was broken," or "the item had visible scratches and was not in working condition"].

I was really looking forward to using this product, and it is unfortunate that it did not arrive in the
expected condition. Given that I received a defective item, I would like to request a replacement at no
additional cost. However, if a replacement is not possible, I kindly ask for a full refund. Please let me
know the appropriate steps I need to take to return the damaged product. Additionally, I would appreciate
information on how long the return and refund process typically takes.

To assist in resolving this issue, I have attached photos of the damaged item as proof. If any further
details are required, please let me know, and I will be happy to provide them. I trust that your company
values customer satisfaction, and I am confident that you will handle this matter promptly.

Thank you in advance for your assistance. I look forward to your response and a quick resolution to this
issue.

Best regards,
[Your Name]

37
Type: Job Acceptance Letter

Topic:

You have been offered a job at a company and have decided to accept the offer. Write a letter to the
hiring manager. In your letter:

 Express gratitude for the job offer

 Confirm your acceptance and starting date
 Ask about any paperwork or next steps

Sample Letter

Dear [Hiring Manager’s Name],

I hope you are doing well. I am writing to formally accept the job offer for the position of [Job Title] at
[Company Name]. I sincerely appreciate this opportunity and am truly excited to join your team. It is an
honor to become part of such a reputable organization, and I look forward to contributing my skills and
experience to the company’s success.

As per our discussion, I confirm my acceptance of the offer with the agreed-upon salary and benefits
package. I understand that my official start date will be [Start Date], and I am eager to begin working with
my new colleagues. If there are any documents I need to complete or any other formalities I should take
care of before my start date, please do let me know.

Additionally, I would appreciate any guidance on my first day, such as whom I should report to and any
necessary onboarding procedures. If there are any pre-employment requirements, such as medical check-
ups or background verification, kindly provide me with the details so that I can complete them on time.

Once again, thank you for this incredible opportunity. I am looking forward to a successful journey at
[Company Name]. Please feel free to reach out if any additional steps are required before my first day.

Best regards,
[Your Name]

38
Type: Job Rejection Letter

Topic:

You have been offered a job at a company, but you have decided to decline the offer. Write a letter to the
hiring manager. In your letter:

 Express gratitude for the offer

 Politely decline the job opportunity
 Mention a reason (optional) and leave the door open for future opportunities

Sample Letter

Dear [Hiring Manager’s Name],

I hope you are doing well. I would like to sincerely thank you for offering me the position of [Job Title] at
[Company Name]. I truly appreciate the time and effort you and your team have invested in the hiring
process, and I am honored to have been considered for this opportunity.

After careful consideration, I have decided to decline the offer. This was not an easy decision, as I have
great respect for your company and the role itself. However, after evaluating my current career goals and
personal circumstances, I believe that this is not the right time for me to accept this position.

I want to emphasize how much I appreciate the opportunity and the kindness you have shown throughout
the recruitment process. I sincerely hope that our paths may cross again in the future, and I would love to
stay in touch regarding potential opportunities at [Company Name].

Thank you again for your understanding, and I wish you and your team continued success.

Best regards,
[Your Name]

39
Type: Farewell Letter

Topic:

You are leaving your current job and want to say goodbye to your colleagues. Write a letter to your
coworkers. In your letter:

 Express gratitude for the time spent with them

 Share positive memories or experiences
 Provide your contact details for future communication

Sample Letter

Dear Team,

I hope you are all doing well. As many of you already know, my time at [Company Name] is coming to
an end, and I wanted to take a moment to express my heartfelt gratitude to each and every one of you. It
has been an incredible journey, and I feel truly fortunate to have worked alongside such talented and
supportive colleagues.

Over the past [X] years, I have learned so much from all of you, both professionally and personally. From
our team projects to coffee break conversations, every experience has been valuable, and I will always
cherish the great memories we have created together. Your encouragement, camaraderie, and shared
sense of purpose have made my time here unforgettable.

Although I am moving on to a new chapter in my career, I hope to stay in touch. Please feel free to reach
out to me at [Your Email] or connect with me on [LinkedIn/Social Media]. I would love to keep in touch
and hear about all the amazing things you will accomplish in the future.

Wishing you all continued success and happiness in both your professional and personal lives.

Best regards,
[Your Name]

40
Shu paytgacha Multilevel exam da tushgan xatlar to’plami!

 Your friend is planning to learn a new language and has asked for your advice.
Write a letter to your friend. In your letter, include the following points:

o Thank them for asking your opinion.

o Recommend a language you think would be useful for them to learn.
o Explain why you think this language would be beneficial.
o Offer to help them with their learning process if possible.

 You are interested in attending a course Write a letter to your course administrator.

o Provide details about the course you are interested in.

o Explain why you want to attend this course.
o Ask for more information about the course (e.g., schedule, fees, requirements).

 Your friend is unsure whether to continue studying at university or start working. Write a
letter to your friend. In your letter:

o acknowledge their dilemma and express understanding;

o provide advice on the benefits of both options (studying vs. working);
o suggest what you think would be the best choice for them and explain why.

 You are planning to have a family celebration at a hotel and need some information about
their facilities and services.
Write a letter to the hotel manager. In your letter:

o inform them about the date and type of celebration you are planning
o ask for details about the facilities and services available for such an event
o request a price list for the services provided

 You visited a museum but you were disappointed because of some problems. Write a letter
to the manager of the museum. In your letter,

o say why you visited the museum

o describe the problems you faced
o suggest what can be done to avoid those problems

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 You attended a language course, and felt that it did not meet your expectations.Write a
letter to improve the quality of the course for future learners

o Explain why you were not satisfied from the course

o Suggest some ways to improve, such as teaching methods, materials and the
structure of the course
o Explain how these changes will improve the course for future learners

 You recently bought a house, but you are unhappy with some issues that the landlord did
not disclose before the purchase. Write a letter to the landlord. In your letter:

o describe the problems you have found in the house

o explain why you are upset that these issues were not mentioned earlier
o say what you would like the landlord to do to resolve the problem

 You want to join a fitness club. Write a letter to the manager of the club. In your letter:

o mention why you are interested in joining the club

o ask about the facilities available
o inquire about the membership fees and any special offers

 You attended a conference and noticed that a speaker gave incorrect information.

o say what was the mistake

o how it influenced the presentation
o suggest a way to correct it

 You applied for a job at a company but haven’t received a response yet. Write a letter to
the HR department to inquire about the status of your application.

o Mention the position you applied for and the date of application.
o Explain that you are eager to know the status of your application.
o Request an update and express your continued interest in the role.

 You accidentally damaged a book borrowed from the library. Write a letter to the librarian.

 Apologize for the damage and explain how it happened.

 Mention the details of the book (title, author, etc.).
 Offer to pay for the damages or replace the book.

42
 You are organising a surprise party for a friend and want to book a venue for this event.
Write a letter to the manager of the venue.

o explain the purpose of the party;

o suggest the date and time;
o inquire about services and facilities available.

 Your are planning to go vacation and you would like to rent holiday house

o explain what you need

o say when you plan to be there
o ask for information about prices

 You bought an electronic device and it is not working properly. Write a letter to the to the
manager.

o Describe the product you bought

o Tell what you do to resolve the problem
o Tell manager what you want

 You are going to take a short holiday in Singapore and you want to rent a holiday apartment
while your are there. Write a letter to the tourist information office. In your letter:

o Explain what you need

o Say when you plan to be there
o Ask for information about prices

 Your neighbours have recently written to you to complain about the noise from your
houseflat.

o Write a letter to your neighbours. In your letter

o explain the reasons for the noise
o apologise
o describe what action you will take

43
 Your neighbours have recently written to you to complain about the noise from your
houseflat.
Write a letter to your neighbours. In your letter

o explain the reasons for the noise

o apologise
o describe what action you will take

 You have begun a new course at university and the professor gave you the first assignment
of the course. You are not sure how to write the assignment. Write an email to your
professor. In your letter:

o state your purpose;

o explain the problem;
o ask for an appointment to discuss it.

 You are a member of a student council at school. Write a letter to a council asking to
improve school library.

o Describe why improving the library is important for students

o Suggest specific improvements
o Say how improvements will be benefit

 You are going to take a short holiday in Singapore and you want to rent a holiday apartment
while your are there. Write a letter to the tourist information office. In your letter:

o Explain what you need

o Say when you plan to be there
o Ask for information about prices

 You are going to travel to Berlin to see its cultural heritage. Write a letter to a travel agency
asking information about guided tours. In your letter:

o show why you are interested in London's culture.

o which sites you want to visit
o ask info about prices, data and duration of the trip

44
 Write a letter to your supervisor requesting to change your work schedule. In your letter:

o explain current schedule;

o why you want to change it;
o say what kind of schedule you need.

 Write a letter to the local authority to install more recycling bins in your neighborhood. In
your letter:

o explain current availability of recycling bins;

o state the importance of recycling for the environment;
o suggest installing more recycling bins.

 People in your area are having problems with their internet connection. Write a letter to the
company which provides the connection. In your letter:

o describe the problems;

o explain how it is affecting people;
o say what the company should do to help.

 You will transfer your work place to another and you should write a letter to your boss

o explain why you would like to move

o request your documents
o explain your transfer date

 You are going to travel to London for about one week and spend two days visiting the
London Library. You are studying for a project and want to do some background studies.
Write a letter to the head of the library. In your letter:

o explain what your project is about?

o say what studies you want to do at the library?
o say what facilities you need to use.

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