Problem Solving in Groups
Problem
Problem is an obstacle which makes it difficult to
achieve a goal.
It refers to a situation, condition , or issue which is yet to
be resolved.
Components of problem
An undesirable situation
Desirable situation
Obstacles between undesirable
and desirable situation
Problem Solving
Problem solving is the act of defining a problem;
determining the cause of the problem; identifying,
prioritizing, and selecting alternatives for a solution; and
implementing a solution.
1. Group Problem-Solving Process
Define the Problem
Analyze the problem
Generate Possible Solutions
Evaluate Solutions
Implement and Assess the Solution
2. Member Roles (Shared Leadership)
Task Roles
1. Information or opinion givers
2. Information or opinion seekers
3. Information or opinion analyzers
Maintenance Roles
1. Supporters
2. Interpreters
3. harmonizers
4. Mediators
5. Tension Relievers.
Cont…
Procedural Roles
1. Logistics coordinators
2. Expediters
3. Gatekeepers
3. Leadership Styles
Directive Leaders
Participative Leaders
Supportive Leaders
Achievement-Oriented Leaders
4. Making Meetings Effective
Guidelines for meeting (LEADERS)
1. Distribute agenda
2. Manage logistics
4. Monitor member interaction
5. Monitor time
6. Praise in public, reprimand in private
7. Summarize decisions
8. Set the next meeting
Making Meetings Effective
Guidelines for meeting (PARTICIPANTS)
1. Study Agenda and do homework
2. Listen attentively
3. Stay focused
4. Ask questions
5. Take notes
6. Play devil’s advocate
7. Monitor your contributions
5. Decision making in groups
1. Brainstorming before decision
▪ Evaluation of ideas is forbidden.
▪ Wild and crazy ideas are encouraged.
▪ Quantity of ideas, not quality, is the goal.
▪ New combinations of ideas presented are encouraged.
Cont…
2. Discussion before Decision Making
▪ Silently and individually list ideas.
▪ Create a master list of ideas.
▪ Clarify ideas as needed.
▪ Take a secret vote to rank group members’ acceptance of
ideas.
Cont…
3. Specific Decision-Making Techniques
▪ Majority rule
▪ Minority rule (expert decision)
▪ Consensus rule
Thank You for listening…