UNIVERSITY OF MINES AND TECHNOLOGY, UMaT

SCHOOL OF PETROLEUM STUDIES

DEPARTMENT OF CHEMICAL AND PETROCHEMICAL

ENGINEERING

INDUSTRIAL ATTACHMENT REPORT

COMPILED BY: ATTAH, ELI MIGHTY

PROGRAM: PETROLEUM REFINING AND PETROCHEMICAL

ENGINEERING

SUPERVISOR: TWUM, LAWRENCE

JUWEL ENERGY, ACCRA.

DECEMBER 15th 2023.

 DECLARATION

I declare that this attachment report is my own work. It is being submitted

to the

University Training Unit of the University of Mines and

Technology (UMaT), Tarkwa. It has not been submitted for any examination
in this

University or any other University.

………………………………………………

(Signature of student)

……………day of………………………………………. (year)………………..

ENDORSEMENT

Name ofSupervisor:…………………………………………………………

Signature/Stamp:………………………………………....…………………

Date:……………………………………………………….……………………
 ABSTRACT
This internship report explores my experience in the operations department at Juwel Energy, a
prominent BulkDistribution Company. The document delves into the intricacies of managing supply
chains, optimizing logistical processes, and ensuring efficient oil distribution. It discusses my
involvement in streamlining inventory control, coordinating shipments, and implementing cost-
effective strategies to enhance operational efficiency. Additionally, the report highlights the
challenges faced in the dynamic oil distribution sector and proposes recommendations for further
improvements. The internship at Juwel Energy provided valuable insights into the complexities of
the industry, fostering a comprehensive understanding of operations management in the context of
bulk oil distribution.
 DEDICATION
I dedicate this report to the unwavering support and guidance of HRM Togbega
Abutia Kodzo Gidi V, my father, whose wisdom and encouragement have been
a beacon throughout my journey at Juwel Energy. Special gratitude to Mrs. Susan
Ohene, my mentor and guardian for fostering the vital connection between myself
and the company. I extend my sincere appreciation to Mr. Dominic Derby, the
CFO, for being my initial point of contact, and to the entire HR department for
graciously accepting my internship request. My heartfelt thanks to Mr. Lawrence
Twum and the dedicated officers of the operations department for their invaluable
insights and collaboration. Your collective contributions have significantly
enriched my internship experience at Juwel Energy.
Contents
DECLARATION..........................................................................................................................................2
CHAPTER 1 ...........................................................................................................................................6
INTRODUCTION .............................................................................................................................6
Objective of the internship; ..........................................................................................................6
Location: ..........................................................................................................................................6
Overview of Juwel Energy ............................................................................................................6
Duration of The Internship ...........................................................................................................7
Facilities and Equipment Used .....................................................................................................7
CHAPTER 2 ...........................................................................................................................................8
General Operation (Depot Training) ...............................................................................................8
Brief Induction By Quantum Oil Terminals .................................................................................10
Training at JP Spintex 1 Service Station ......................................................................................11
HEAD OFFICE TRAINING ..........................................................................................................13
Induction By the HR Department ..............................................................................................13
TIME MANAGEMENT SKILL TRAINING .............................................................................................15
Operations Department Training .....................................................................................................16
CHAPTER 3 .........................................................................................................................................19
Knowledge and Skills Gained .........................................................................................................19
CONCLUSION ....................................................................................................................................21
REFERENCES ....................................................................................................................................22
 CHAPTER 1
INTRODUCTION

Objective of the internship;

The objective of the attachment is gain hands-on experience in managing and
optimizing the intricate processes involved in oil and gas. This could involve
learning about supply chain management, logistics coordination, inventory
control, and implementing strategies to enhance operational efficiency.
Additionally, to understand the challenges and dynamics within the oil
distribution sector, contributing to your overall knowledge of downstream oil and
gas operations. Ultimately, the objective is to acquire practical insights into the
day-to-day operations of a bulk oil distribution company, preparing me for a
future career in this industry.
Location:
Juwel Energy’s head office is located on the 218 Adaku, Near Melcom, Pawpaw
Street East Legon. Storage facilities were located at Tema.

Overview of Juwel Energy

Juwel Energy, as a Ghanaian Downstream oil and gas company, thrives on

strategic partnerships and a commitment to challenging industry norms for the
benefit of all stakeholders. The company's entrepreneurial spirit is evident in its
swift response to new opportunities, facilitated by a simplified structure that
allows for quick adaptation and sustained growth. With a focus on making a
meaningful impact, Juwel Energy's ambition is reflected in its proactive approach
to seizing opportunities, driven by creative solutions and a passionate
commitment to adding value in the dynamic trade, storage, and distribution of
fuels within the oil and gas sector.
 Duration of The Internship

The internship started on the 2nd of October to 15th December, 2023. The
duration is two months and 15 days.

Facilities and Equipment Used

Juwel Energy just as any other company, relies greatly on human resource,
computers, bulk oil storage tanks, Bulk Road Vehicles (BRVs), Enterprises
Resource Planning (ERP) technology and several other equipments and software.
The majority of this attachment was undertaken at a number of Bulk Storage
facilities which includes Tema Tank Farm (TTF), Quantum Oil Terminals, Vana
Depot, Tema Multiple Product Terminal (TMPT), Tema Oil Refinery, BOST
Terminals and many others.
 CHAPTER 2
General Operation (Depot Training)

Within the weeks, the following topics were discussed;

• RECONCILIATIONS; Reconciliations are when the BDC`s Representative at the
depot goes to compare from and adjust records at each depot to ensure that they
accurately reflect actual physical quantities of products at the depot and sign his
signature on it. This includes confirming if the quantity of products delivered at the
depot, the quantity of products lifted from the depot, and the remaining quantity is
accurate. This is a way of checking to see if the Company’s products are intact and
can be accounted for. Reconciliation is divided into two folds, which are the Bi-
weekly reconciliation and monthly reconciliation.
• PICKING OF WAYBILLS AND DATA ENTRY; This also requires going to the
depots to pick waybills. The waybill contains information about the loading history
at the depot. This information includes depot name, date and time of loading, BDC
name, OMC name, waybill number, registration plate number, amount of product
loaded with compensation, and other necessary information. When the waybills are
recovered, it is necessary to check if the information on the waybill matches the ones
provided on the “DDR”. If they match, then the waybill number is entered
in the space provided on the DDR.
• PRODUCT ORDERING AND LOADING PROCEDURES; This section pertains
to the processes involved in the loading process. Orders and approvals are all done
through the NPA portal. The processes are;
a. ORDERED; when an OMC places an order, it appears on the BDC`s interface of the
NPA portal as ‘ordered’. This order contains the amount of
product, temperature, product type (AGO or PMS),and other important details about
the order.
b. BDC APPROVED; This is where the bulk company checks the order and
approves it.
c. GOOD STANDING; At this stage, the Ghana Revenue Authority, GRA and the
Customs who are also strong stakeholders check and see if the product is ordered at
a custom-bound depot and if the OMCs have fulfilled their tax obligations.
d. DEPOT MANAGER; He or she checks the order, ensures that the trucks are at the
truck pack, and approves from his end.
e. BRV CHECK; The trucks are checked to confirm whether it is road road-worthy and
safe for loading. The outlets are also checked to see if they are closed and well-
fitted to prevent leakages at the gantry.
f. LOADED; the trucks are loaded with the ordered products at the gantry.
g. MARKED; The products are marked with special chemicals at the gantry to prove
that they were indeed loaded at a custom-bound depot. The trucks are also sealed
 with NPA seals for trucking purposes and to ensure that the products are not
tempered before arriving at their destination.
h. CUSTOM RELEASED; Custom releases the trucks and they are ready to start the
journey to the various stations.
i. DISPATCHED; The truck drivers report at the BDC at the depot and take their
Unified Petroleum Pricing Fund, UPPF, and invoice to go with.

• PRODUCT QUANTITY AND QUALITY CHECKS;

a. Ullage Check; This involves taking a gauge of the top of the tank and that of the
product and computing the difference between the two recorded measurements. This
measurement is taken by dipping a “T-Bar” which has been smeared with a dipping
paste into the product and recording the level. The paste dissolves only up to the
level of the product.
b. Water Test; A special paste is smeared on a PVC pipe and dipped into the product.
It indicates a deep pink color to show the presence of water and displays
no color change in the absence of water. This is done to ensure that the product has
not been diluted with water to alter its volume.
These checks are carried out at the gantry after the BRVs are loaded with the
products.
• ULLAGE OF ADDITIVES; It is necessary to determine the ullage of additives at the
start and the end of each day. This is to know how much additive was used and the
quantity that remains at the day`s end. It involves dipping a pole into the
additive vessel, recording its value, and reconciling it with the depot`s values.
PICKING OF WAYBILLS: As another way of reconciling stocks, waybills are
needed. These waybills contain data of previous loadings. After each waybill is
checked, their waybill number is computed into the company’s DDR.
• PRE-BERTH MEETING: Prior to a ship berthing, the various industry players such
as the BDCs, NPA, OTCRepresentative, Depots, etc hold a meeting to confirm the
quantity of products to be delivered to each BDC, the type of product( whether AGO
or PMS) and what quantity of the BDC’s product will be stored at a particular depot.
• PREPARING OF INVOICES AND DISPATCHING: When a truck is loaded at the
with products at the gantry, they need an invoice and to go with. This invoice has
details such as the truck driver’s name, truck registration number, quantity of
product, which compartment the product is in, the product temperature and density,
destination(s) of product and many more. The invoice is as well coupled with a
UPPF and a waybill.
• BRV CHECK: Before a truck is loaded with products, it goes through some safety
checks to ensure that the BRV is fit for the road and does not pose any form of danger
to the environment.
• WATER TEST: A special paste is smeared on a PVC pipe and dipped into the
product. It indicates a deep pink color to show the presence of water and displays
no color-change in the absence of water. This is done to guarantee that the product
has not been diluted with water to change its volume.
• ADDITIVE STOCK TAKE: Every morning, before the commencement of depot
activities, additive stock is taken to reconcile it with what the depot has. The stock
take is done in two forms. The physical stock take which involves dipping of a t-bar
into the additive tank to confirm its ullage and the meter reading. To ensure
proper stock take, both the physical reading and the meter reading must be of close
precision.

Brief Induction By Quantum Oil Terminals

Purpose of the Induction; The purpose of the induction was to help familiarize with
the depot.
• Welfare; The depot has welfare facilities such as washrooms, emergency,
emergency exits, emergency assembly point, dispenses first aid kits
• HSSE POLICIES; HSSE stands for Health Safety Security Environment. Below are
some of the policies.
a. PPEs; All individuals entering their premises must be in their full PC such as
helmets, reflectors, safety, boots, and respirators. This is to protect workers and
guests alike from casualties or reduce the impact of accidents.
b. Drug and alcohol policy; the depot prohibits the use of drugs and alcohol on the
premises. Workers are prohibited from drug or alcohol intake. This is to ensure that
workers are in the right state of mind and are fit to work.
c. No smoking policy; workers and guests alike are again prohibited from smoking
any form of smoke on the premises. This is to ensure that no smoke or sparks Are
brought to the depot premises since that depot is a highly volatile environment and
the spark could cause fire or explosion.
d. No fighting on the premises; the depot encourages workers and guests to live
harmoniously and avoid any form of confrontation.
• Macro key performance indicators;
a. Zero fatalities.
b. Zero environmental accidents.
c. Zero violations of applicable laws and regulations.
d. zero lost time incident.
e. Zero major accidents(spillages and uncontrolled carbon emissions).
• Types of zones; The depot has been sectioned into various zones to indicate how
highly explosive those parts of the depot are.
a. Zone O; explosive atmosphere exists continuously
b. Zone 1; Explosive atmosphere during normal operations
c. Zone 2; Explosive atmosphere does not exist
• Dos and Donts at the depot
a. The speed limit is 10 kilometers per hour
b. Use designated walkways to prevent interactions with the BRVs and prevent a
possible accident.
c. No cell phones.
• Things to know about Quantum;
Quantum is a Ghanaian-owned private storage facility with a 55,000 MT
storage capacity. The depot stores mainly gasoline and gas oil
a. The depot has a gasoline storage tank of 25,000MT of gasoline with six loading
bays and 10 loading arms.
b. The gas oil storage tank has a 35,000 storage capacity and they looked and 10
loading bays and flow four arms with flow rate 1,900 litres per minute.

Training at JP Spintex 1 Service Station

• INTRODUCTION TO THE STATION; Introduction was done. The station manager

also introduced some key features at the station such as perimeter lights, ventilation
poles, canopy, discharge area, pumps, hoses, nozzles, emergency assembly
points, and underground storage tanks.
• TEN-POINT CUSTOMER SERVICE; The 10-point customer service has to do
with relating with the customer in a polite manner such that customers do not feel
disrespected or delayed. These 10 procedures are;
a. DIRECT THE CUSTOMER; When a customer enters the station, it is necessary to
direct him or her to the nearest available pump to prevent traffic and agitation at the
station.
b. ATTEND TO THE CUSTOMER QUICKLY; It is required to attend to them as fast
as possible.
c. WELCOME THE CUSTOMER; When attending to the customer, the first thing to
do is to welcome the customer and greet him or her in a very warm gesture.
d. CONFIRM WHAT THE CUSTOMER WANTS TO BUY; Ask the product he or
she would like to purchase be it Supremo (Diesel) SupremA (Super) and J-
Supreme and confirm the desired quantity or amount.
e. SET THE PUMP TO ZERO; Set the pump to zero draw the attention of the customer
to the meter and inform him or her that you are starting.
f. TELL THE CUSTMER ABOUT PRODUCT QUALITY; It is also necessary to the
customer about the quality of the products and how it is going to help him or her
save a lot on fuel consumption and engine longevity.
g. OFFER TO CLEAN WINDSCREEN; As part of the customer service procedure,
offer to clean the customer`s windscreen, ask if you could dispose of trash in the
vehicle, and ask if there are any other services, he or she would like you to render.
h. SHOW CUSTOMER THE METER AGAIN; Draw the attention of the customer to
the meter and inform him or her that the refueling has been completed.
i. COMPLETE PAYMENT; Request for payment and complete the transaction
accurately.
j. THANK THE CUSTOMER; Thank the customer and invite him or her to
come again.
• QUANTITY AND QUALITY CHECKS AT THE STATION; When a loaded BRV
arrives at the station, it is subjected to a series of checks before it discharges.
a. ULLAGE MEASUREMENT; This involves taking measurements of the top of the
tank and that of the product and subtracting the two obtained values to get the
quantity. This measurement is taken by dipping a “T-Bar” which has been smeared
with a dipping paste into the product and recording the level. The paste dissolves
only up to the level of the product.
b. WATER TEST; Similar to the depot`s procedures, a special paste is smeared on a
pipe and dipped into the product. It indicates a deep pink color to show the presence
of water and displays no color change in the absence of water. This is done to ensure
that the product has not been diluted with water to alter its volume.
c. DENSIMETER TEST; The density and temperature of the product are obtained
and recorded using the densimeter.
d. SAMPLE TAKING; Samples of the products are taken and stored for reference
purposes.
All these values obtained are recorded (final value) and compared to the data
provided by the depot (initial value) and compared to expected values.
• UNDERGROUND STORAGE TANK; Before a BRV discharges products into the
underground tank, pumps connected to those tanks are locked to prevent shortages
or overages.
a. ULLAGE MEASUREMENT; It is important to know how much space is left in the
tank to prevent spillage during discharge. A long metallic pole is smeared with
dipping paste to an assumed or expected level and then dipped into the tank to
determine its ullage. It is worth noting that designated directions are to be
followed to ensure accuracy in values.
b. WATER TEST; The water test past is again smeared on the pole and dipped into
the underground tank to test for the presence of water. The purpose of this test is to
ensure only quality products are sold to customers.
These findings are recorded and sent to the Head Office.

• The storage tanks at Tema Oil Facility (TOF) cannot be measured directly in
volumes(liters) since it is calibrated in heights (mm). To determine its volume;
a. Determine the quantity of product in mm.
b. Compare to the conversion table and pick 2 other adjacent values (a value before
and after the actual height of the product.
c. Record their corresponding values in liters with the value in liters for the product
recorded as “X” or any preferred variable.
d. Subtract the obtained height from each of the two values and divide the result.
e. Do the same (in point d) and equate the values.
f. Compute for the value of X.
These are the steps involved in deriving the ullage of products in liters from
mm.
HEAD OFFICE TRAINING
Induction By the HR Department

• INTRODUCTION; Trainees introduced themselves by listing their names,

schools, and programs.
• INDUSTRY REGULATORS; This talks about those bodies responsible for
regulation, law enforcement, and taxing. These companies are the Customs, Ghana
Standard Authority (GSA), National Petroleum Authority (NPA), Environmental
Protection Agency (EPA)
• MARKET SHARE SHIFT; Market Share Shift refers to the change in the portion of
a market that is controlled by different players. It signifies a shift in the market where
 one or more companies gain or lose a portion of the market at the expense of other
companies. This could be caused by mismanagement of company resources and
“Poaching” among other factors.
• CADET; The CADET is the company`s value on which it operates.
a. Creativity: This value emphasizes the importance of innovative thinking and the
ability to generate new ideas. It encourages employees to approach challenges with
fresh perspectives, find creative solutions, and contribute to the company's growth
and adaptability.
b. ACCOUNTABILITY; Accountability means taking ownership of one's actions and
responsibilities. It involves being reliable, transparent and committed to fulfilling
tasks and meeting objectives. When individuals hold themselves accountable, it
fosters trust and integrity within the organization.
c. DIVERSITY; This value underscores the recognition and appreciation of differences
among individuals, including factors such as race, gender, background, experiences,
and perspectives. Embracing diversity promotes a more inclusive and culturally rich
work environment, which can lead to a wider range of ideas and solutions.
d. EXCELLENCE; Pursuit of excellence involves striving for the highest quality and
standards in all aspects of work. It means consistently delivering superior
performance, exceeding expectations, and continuously seeking ways to improve
processes, products, and services.
e. TEAMWORK; Teamwork emphasizes collaboration and the collective effort of
individuals working together toward common goals. It involves effective
communication, mutual support, and leveraging each team member's strengths to
achieve shared objectives. Strong teamwork fosters a positive and productive
work environment.
• WEEKLY REPORT; It is required of trainees to prepare a report of their weekly
activities, stating goals achieved and challenges.
• WEEKLY ITENARY; It means to make a list of tasks to be completed during the
week with the most important and high-impact tasks prioritized.
• RISK AND COMPLIANCE;
a. RISK; This involves identifying, assessing, and managing potential events or
situations that could have a negative impact on an organization'sobjectives. Risks
can come from various sources, including financial uncertainties, legal obligations,
operational challenges, and more.
b. COMPLIANCE; This refers to the adherence to laws, regulations, and industry
standards relevant to the industry. Ensuring compliance is crucial for avoiding legal
issues, maintaining a good reputation, and operating ethically.
• TYPES OF RISKS;
a. CASH RISK; This refers to the possibility of a shortage of cash within a business. It
can arise from factors such as delayed payments from customers, unexpected
expenses, or poor financial planning. Managing cash risk is crucial for ensuring that
a business can meet its financial obligations. Examples are; unauthorized credits
and under-banking.
b. STOCK RISK; This pertains to the uncertainty associated with investments in stocks
or shares of a company. Factors like market volatility, economic conditions, and
company-specific issues can impact the value of stocks. Investors and businesses
need to carefully assess and manage these risks. Examples are; Leakage in pipes,
accidents, shortages, and over/under delivery.
c. REGULATORY RISK; These risks are associated with changes or non-compliance
with laws and regulations that govern a particular industry or business operation.
Regulatory risks can include fines, legal penalties, or even the suspension of
operations if a business fails to adhere to the relevant rules.
d. REVENUE RISK; This risk involves the potential for a decrease in a company's
revenue. Factors like changing market conditions, shifts in customer preferences, or
increased competition can lead to fluctuations in company's income. An example
is the mismanagement of the company`s resources.

TIME MANAGEMENT SKILL TRAINING

For any organization to survive, workers need to use their time

judiciously to increase productivity and sustainability. However, some attitudes tend
to hinder the survival of any establishment. Some sources of time wasting are:
a. Lateness
b. Extension of break time
c. Interruptions
d. Social media
• SOME CAUSES OF TIME WASTING;
a. Inadequate supervision
b. Poor communication
c. Poor management planning
d. IT problems
e. Impact of rework
• MANAGING OTHER PEOPLE’S TIME; It is important to adopt the attitude of
managing other people’s time to mitigate unnecessary interruptions at work. The
following are a few tips for managing other people’s time.
a. Give others the best; When helping other people out try to give them the best of
outcomes so that they do not come back to you for extra clarifications or help later
on.
b. Clarify task requirements; It is essential to be able to note task requirements and
details about tasks to be performed for other people to prevent multiple discussions
about that particular task. Multiple discussions tend to waste time and cause
interruptions at work.
c. Precondition other people’s expectations from you; As a worker who does not want
to be interrupted at work you need to recondition or make people understand your
stand on certain tasks they may want you to help them with.
d. Learn to say “NO” politely; It is important to be able to say you know to certain
tasks or help needed by friends without seeming disrespectful or rude to them.
e. Always probe deadlines; when managing other people's time, it is good to note
that the time at the task required will be needed to evaluate the true impact of the
task.

Operations Department Training

• REPORT/REVIEW WRITING; Report writing is very crucial to the learning process.

This is when a trainee makes a detailed account of all the activities he or she partook
in within a given period. The report must conform to the company`s guidelines and
also be written in an acceptable format. For a good review, it must contain the
following:
a. MAIN HEADING; The report/review should have the company`s name, the
main topic, and the date.
b. DAILY OR WEEKLY ACTIVITIES; This has to do with the daily or weekly
activities. The trainee must be able to describe every activity he or she has been
introduced to during the period. He or she should be able to identify his or her
challenges and victories.
c. NAMING THE REVIEW DOCUMENT; After coming up with the review, it is also
necessary to name the document. To do this, an appropriate format must be used. It
should comprise the company name (JE), purpose of the review (INTERNSHIP),
time and date (WEEKS OR MONTH COVERED BY THE REVIEW)
• VISIT TO TEMA OIL REFINERY (TOR);
a. STORAGE TANKS; At the Refinery, various types of storage tanks and fuel tanks
and their functions were identified. The round tanks are purposely used to store LPG
to ensure even distribution of the product and to prevent the concentration of
pressure at one corner of the storage tanks. The same principle applies to the BRVs.
b. THE RFCC AND CDU UNIT; RFCC stands for Residue Fluid Catalytic Cracking.
It is a refining process used to convert heavier fractions of crude to lighter products
by the use of a catalyst to break down the large and complex chain in the
hydrocarbon. CDU is also a refining unit used to process crude into lighter products.
The crude is distilled into various components by virtue of their ranging boiling
points. CDU stands for Crude Distillation Unit.
• INTER-BDC SWAPPING LOANOF PRODUCTS;
a. SWAPPIN OF PRODUCTS; This is when the company, upon the request of an
OMC to load products at a particular depot of their convenience, goes to swap with
another BDC and in turn gives it back at another depot.
b. LOAN; This is when the company “borrows” from another BDC and pays back
in the same product and quantity. A shortage of products at the depot may lead to
this situation amongst other factors.
• STOCK POSITIONS; It refers to the current state of products in a particular time. It
is updated every morning to deduct the previous day’s loading to know the quantity
of stock available before daily activities begin.
• STOCK TAKE; It is the ticking of the physical at the beginning of every month and
the data uploaded on the NPA portal for the BDC's approval of the stock done by
the depot.
• DEMURRAGE; It is the cost incurred when a vessel docks at the port but does not
discharge within an agreed timeframe. Specifically, it is when an amount is payable
to the owner of a vessel on the failure to discharge the ship within an agreed time
period.
• ETA; ETA stands for estimated time of arrival. It is very necessary to know the time
the product will arrive in the country at the port. ETA gives an estimated time when
the vessel will arrive in the country.
• ETD; ETD stands for estimated time of discharge. This is the time taken for the
product to be discharged from the vessel into the storage tanks at the depot.
• PRE-BERTH MEETING; A meeting, known as a “Pre-berth meeting” is
held before the discharge of products. Stakeholders discuss relevant details about the
products that are to be discharged by the vessel in this meeting. These details could
be the quantity of product to be discharged, the depot at which the product would be
discharged, And other essential information.
• SOME DEPOTS ASSOCIATED WITH JE;
a. Zen Terminals ( Takoradi); Stores only AGO.
b. GHANSTOCK (Takoradi); Also store AGO only.
c. Blue Oceans Terminal (Takoradi); Stores PMS only.
d. Tema Tank Farm
e. Tema Oil Terminal
f. Tema Multiple Products Terminal
g. Tema Oil Facility
h. Tema Oil Refinery; Stores all products.
i. Ridge Depot; Stores ATK only.
j. Vana Depot
k. Petroleum Hub
l. BOST; Stores both AGO and PMS.
m. Tema Fuel Company; stores AGO, PMS, and LPG.

• MAJOR STAKEHOLDERS;
a. NPA
b. GPMS
c. EPA
d. GRA
e. OMCs
f. BDCs
• SOME DEPARTMENTS/TEAMS IN JE AND THEIR ROLES;
a. Trade; The trade team is responsible for sourcing products
b. Finance; The finance team is responsible for the payment of products, payment of
salaries, and any other task involving the company’s finances
c. Marketing; The marketing team is responsible for engaging customers and selling
products to them. They also build good customer relationships.
d. Operations: The operations department deals with product availability and customer
relationship relationships. The operations teams evaluate and project how long a
product is expected to stay at the depot and how much product can be sold within a
given time.
 CHAPTER 3
Knowledge and Skills Gained

CHAIN MANAGEMENT: Learn how to manage the flow of oil products from
the point of origin to customers, understanding the complexities of supply chain
logistics. Some customers prefer to load their products from some specific depot.
This preference is strategically important to them.
LOGISTICS COORDINATION: Gain experience in coordinating and
optimizing the transportation and distribution of bulk oil, including scheduling,
route planning, and addressing logistical challenges.
RECONCILIATION: Understand how to effectively monitor and manage oil
product inventories, ensuring accurate records and efficient stock levels.
QUALITY CONTROL: Learn about the quality standards and processes involved
in handling and distributing bulk oil to maintain product integrity.
OPERATIONAL EFFICIENCY: Acquire skills in identifying and implementing
strategies to enhance operational efficiency, cost-effectiveness, and overall
performance in the oil distribution process.
REGULATORY COMPLIANCE: Understand the regulatory framework
governing the oil SUPPLY and gas industry, ensuring compliance with safety,
environmental, and legal requirements.
PROBLEM SOLVING SKILLS: Develop the ability to analyze and address
challenges that may arise in the day-to-day operations of a bulk oil distribution
company.
TEAMWORK SKILLS: Gain experience working collaboratively with cross-
functional teams, including interaction with colleagues in areas like procurement,
finance, and customer service.
INDUSTRY AWARENESS: Develop a comprehensive understanding of the
downstream oil and gas sector, including market dynamics, competition, and
emerging trends.
PROFESSIONAL NETWORKING: Build connections within the industry by
interacting with professionals, potentially opening doors for future career
opportunities.
Overall, this internship in the operations department of Juwel Energy offers a
holistic learning experience that combines practical skills, industry knowledge,
and a firsthand understanding of the challenges and opportunities within the oil
and gas sector.
 CONCLUSION

Interning in the operations department exemplified by the dynamic environment

at Juwel Energy, offered me a multifaceted learning experience. Through hands-
on exposure, I gained a comprehensive understanding of supply chain intricacies,
logistics coordination, inventory control, and quality standards within the
downstream oil and gas sector. The opportunity to contribute to operational
efficiency strategies, navigate regulatory compliance, and cultivate problem-
solving skills adds substantial value. This experience not only prepares me for
future roles in the industry but also fosters professional growth through
collaborative teamwork and networking. Ultimately, an internship in this setting
has equipped me with a robust skill set and industry awareness crucial for success
in the complex landscape of the oil and gas industry.
 REFERENCES

JUWEL ENERGY HR DEPARTMENT

JUWEL ENERGY OPERATIONS
QUANTUM OIL TERMINALS HSSE