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STARTUser Guide

The START User's Guide provides instructions for downloading and installing the START software for HySecurity gate operators, detailing system requirements and steps for first-time and veteran users. It outlines the necessary preparations, including ensuring administrative rights and disabling user account controls on Windows, as well as the process for connecting to the operator and uploading operator code. The guide emphasizes the importance of saving current menu settings before uploading new codes to avoid losing configurations.

Uploaded by

Sarwiz Thewize
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
29 views22 pages

STARTUser Guide

The START User's Guide provides instructions for downloading and installing the START software for HySecurity gate operators, detailing system requirements and steps for first-time and veteran users. It outlines the necessary preparations, including ensuring administrative rights and disabling user account controls on Windows, as well as the process for connecting to the operator and uploading operator code. The guide emphasizes the importance of saving current menu settings before uploading new codes to avoid losing configurations.

Uploaded by

Sarwiz Thewize
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Click to:

 Review the START Main Menu


START User’s Guide 

Download Software
View Operator History Logs
(Use with START version 2.91 or higher)  Enter Operator Menu Settings
 Perform Operator Diagnostics

In order to download START and the operator software, you must have an
internet connection to your PC. The system requirements include:

1 System Requirements
®
Microsoft Windows PC with 128MB or more memory space
5MB available disk space with VGA Graphics (min. resolution 800 x 600)
RS-232 to Serial Download Cable with USB Adaptor:
HySecurity Part Number MX000667

Note: In addition, a standard USB 2.0 A – B printer cable can be used for a
Smart DC Controller connection. HySecurity Part Number MX002114

Step 1: Use Windows Update to download and install any updates to your Windows operating system.
If you need assistance with this, see Microsoft’s Updating Site:
http://www.update.microsoft.com/windowsupdate/
Step 2: Confirm you have administrative rights by clicking the following on your computer screen:
Windows start button→ Control Panel → User Accounts → User Accounts
 Before Installing START See if your name appears as an administrator. If you are the only user of a computer, you are by
default the administrator. If not, you may need to consult with your company’s computer administrator
prior to downloading the HySecurity START program.
Step 3: Because of the security settings inherent in VISTA and Windows 7, you need to disable the “user
account controls” in the operating system before uploading START software onto your laptop. Take
the following steps:
In Windows 7: Go to Start Menu -> Control Panel -> User Accounts and Family Safety -> User
Account -> Change User Account Control Settings. Slide the slide bar to the lowest value (toward
Never Notify) with description showing Never notify me -> Press Ok -> Restart Computer.
In VISTA: Go to the Start Menu type “msconfig” and press Enter ->. In System Configuration, select the
tools tab -> Scroll down till you find "Disable UAC" and single click it. Press the Launch button -> Press
the Apply button -> Press OK -> Restart Computer.
Note: Any boxes appearing in the windows should be unchecked (blank).

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 1
To load software properly, you must first review the System Requirements and
take the steps in Before Installing START.

2 First Time Users of START First Timers – If you have never accessed or downloaded START onto your
computer, you are considered a “first timer.” Follow the steps and hyperlinks to
the appropriate tasks for First Time Users of START.

Veterans – If you have the latest version of START on your computer or laptop,
you are considered a “veteran.” Follow the steps under Veteran Users of START
and refer to the Overview of the START Main Menu.

If START software has never been loaded on your computer or laptop, take the following steps:
Step 1: In the command line of your web browser, type: http://www.hysecurity.com
Step 2: Click Technical Support (left column) on the HySecurity Home page.
Step 3: Click Download Smart Touch software.
 First Time Users of START Step 4: Enter your user name and password. If you do not have a user name, register as an online member.
Step 5: Click Download: START software for Smart Touch and Smart DC. To proceed, read the End User
License Agreement. Scroll through and agree to the terms by clicking, I accept.
Step 6: Click RUN to start the download process. A setup window appears.
Note: For computers using VISTA or Windows 7, refer to Step 3 in Before Installing START.
Step 7: To continue, agree to the terms and follow the step-by-step instructions to complete the installation
and install the USB driver.
Step 8: When the download is complete, click Return to technical support downloads.
Step 9: Click on the code that matches the Smart Touch/Smart DC Controller you will be connecting to in the
operator.
Step 10: Scroll through the End User License Agreement. To continue, agree to the terms by clicking, I accept.
Note: If you have different Smart Touch/Smart DC Controller boards, continue to Return to technical
support downloads and upload the appropriate code.
Step 11: When you are finished, close out the website window. Shortcuts for the START applications and the
STC History Logs folder appear on your computer’s desktop.
Step 12: Click on the START application shortcut. (The red HySecurity logo on your desktop). See the Overview
of the START Main Menu and Downloading Operator Code.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 2
To load software properly, you must first review the System Requirements and
take the steps in Before Installing START.

3 Veteran Users of START Veterans – If you have the latest version of START on your computer or laptop,
you are considered a Veteran User of START. Follow the steps and hyperlinks to
review how to download and install START and access the START Main Menu.

First Timers – If you have never accessed or downloaded START onto your
computer, you are considered a “first timer.” Follow the steps and hyperlinks to
the appropriate tasks for First Time Users of START.

If START software has been loaded on your computer, make sure you have the latest version:

Step 1: Look at the START shortcut on your desktop. The version number appears in the title.
Other ways to find the software version number include:

 Veteran Users of START o Launch START and click Download latest operator software from HySecurity.
The version number appears on the Technical Support Software Downloads page.

o Click on About START on the START Main Menu.

Step 2: If the version of START on the website differs from the version on your computer, continue with
Step 3. If the versions are the same, it’s time to Prepare for the Field and Connect to the Operator.

Step 3: Take this step only if you need to update your version of START.
Uninstall previous versions of START by clicking the following on your computer:
Windows Start→All Programs→HySecurity→Uninstall START

Note: If a prompt appears asking if you want to remove the USB/Serial adapter driver, answer YES
and follow the remaining prompts.

Step 4: Restart your computer and follow the steps in First Time Users of START.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 3
The START software needs to identify which HySecurity gate operator you are
using, so you need to choose the appropriate code from the HySecurity website.

4 The START Main Menu To do this, you will need to:

Make sure your PC has access to the internet. See Before Installing START.
Verify that the latest version of START is loaded on your computer. See
Before Installing START.
Launch START by clicking on the START icon on your desktop.

Review the callouts describing the features of the START Main Menu below.

 Overview of the START Main Menu

Click to download START software and operator code


to your computer. This button provides descriptions
and version numbers of the software and code. If you
are not connected to the operator, this is the button
you want to use. You can save the operator code to a Click to test the proper
file and folder and upload it to the operator in the field. operation of inputs. See
Viewing the Input Status
Click to upload the latest software code to the gate Window.
operator. A screen appears asking you to select the
appropriate board type associated with your operator. Click to view the version
Note that your computer must be connected to the number and access the
operator. See Detecting a COM Port. HySecurity website.

Click to view operator events. Note that your


Click to exit START.
computer must be connected to the operator. The log
stores historical and real time events. You can save the
log to your computer for future reference. The Smart
Touch/Smart DC Controller records and date stamps
operator events. This information includes the software
version, operator types, service cycle count, User and
Installer Menu settings, ambient temperatures, and
events associated with gate operation and travel. Up to Click to configure the User and Installer Menus. This feature is an exceptional Click to access the
300 events can be logged before the software begins tool especially when you have multiple gate sites. You can make changes to the Home page on the
overwriting the oldest logs. See Viewing the Operator menu settings and save them as separate files, and then upload to operators in HySecurity website.
History Log. the field. Note that you must be connected to the operator to access the menus.

Changing the Menu Configurations.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 4
The START Main Menu provides all the features needed to:
Download START software and the operator code.

5 Prepare for the Field Provide diagnostic tools


Configure the operator
What you need to do is determine:
The type of operator you want to configure in the field
The appropriate operator code
The User and Installer Menu settings for each operator (You can save the
settings to individual files prior to going out in the field.)

 Downloading Operator Code


1. Click to download START software and
operator code to your computer. This button
provides descriptions and version numbers of
the software and code. If you are not
connected to the operator, this is the button
you want to use. If you do not have internet
access at the field site, you can save the
operator code to a folder and upload it to the
operator in the field.

 Configuring Menu Settings


2. Click to configure the User and Installer
Menus. This feature is an exceptional tool
especially when you have multiple gate
sites. You can make changes to the menu
settings and save them as separate files,
and then upload the individual files to the
appropriate operators in the field. Note
that your computer must be connected to
the operator. See Configuring Menu
Settings.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 5
To access the operator and upload code, you must:
Connect a communications cable from your PC to the communications port

6 Connect to the Operator on the Smart Touch Controller (STC) or Smart DC Controller (SDC) board.
Note: On STC Classic and New Generation boards, make sure the RS-232 cable
connects to the RS-232 port. On the Classic board, two cables connect to the
operator during the upload process (one to the RS-232 and the other to the
Wiegand port). See illustration below.
STC board connections require a serial (RS-232) port on your computer or you
can use a USB-to-RS-232 adapter if your PC does not have a serial port. The
HySecurity Download Cable Kit – P/N MX000667 – contains the cable plus a
USB to RS-232 adapter.
SDC boards can also use a standard USB printer cable which provides faster
uploads than the serial connection. HySecurity USB cable – P/N MX002114.

STC New Generation Board

 Connecting the Communications Cable


RS-232
PORT

Weigand
Port

Note: The STC New Generation board is shown above. On the


Classic STC board, the RS-232 port is located to the right of the
Weigand Port. The download cable kit (MX000667) has two
connectors. The 4-pin Weigand connector must be attached to
the Weigand port during the upload process when transferring
operator code to the Classic STC board. After the transfer process
is complete, you need to disconnect the 4-pin Weigand
Smart DC Controller (SDC)
SwingSmart & SlideSmart

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 6
To detect and select a COM port, you must:
Step 1: Attach a communications cable from your PC to the communications

7 Select a COM Port port on the STC or SDC board. See Connecting the Communications
Cable. Note that you need to exit and re-open START any time one of
the following items change.
Operator type STC/SDC board type COM port being used
Step 2: From the START Main Menu, clicking on any one of the following:
Upload software to operator View operator history log
Enter operator menu settings Perform operator diagnostics

Step 3: When the Board Type screen appears, select the correct board type,
and then click OK.
Note: The COM port should automatically appear in the “Manual Port
Selection” field. If it doesn’t or you experience other difficulty in the
uploading process, refer to Troubleshooting.

 Selecting the Board Type


 Detecting a COM Port
 Selecting a COM Port
1. Click within the circle to
select board type.
2. Click OK.

Manual COM port selection


Click i to view COM ports. drop down menu.

If this screen appears, tighten cable connections, and click Yes. If this
screen reappears, click No and select the COM port manually. If you
continue to have problems with the connection, see Troubleshooting.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 7
A verification screen appears after you press OK on the Port Selection screen. It
gives you three choices:

8 Upload Operator Code Go to the HySecurity website to download the latest operator code. (If you
haven’t already done so, review the process in First Time Users of START.)
Save the operator’s current User & Installer Menu settings. It is highly
recommended that you save the current menu settings in a file on your PC.
When you upload the operator’s code, it overwrites existing settings and
resets the User and Installer Menus to factory defaults. If you save the current
settings to a file, you can reload the file once the new operator code is
uploaded. See Retrieving and Uploading Menu Settings.
Click OK to begin uploading operator code to the STC or SDC board..

 Uploading Operator Code

This screen appears when your


computer is connected to a Classic STC
board. Perform the three steps, and then
Note: If you wish to save the current menu settings, press OK. Note: ATC is a typo and should
click here prior to clicking on OK. See Saving Menu state STC.
Settings to a File.

This screen appears when your computer


is connected to a New Generation STC or
SDC board. Make sure the operator has
power, and then press OK.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 8
8 Upload Operator Code, cont Save your current menu settings. See Saving Menu Settings to a File.
Upload times between USB and RS-232 cable connections vary greatly.
When you use a USB cable, the transfer process usually takes less than a
minute. The transfer of code to the operator using an RS-232 connection can
take as long as 7 minutes. DO NOT cancel during the uploading process!
If an interruption occurs during the upload, SDC boards cannot be
reconfigured in the field and must be returned to the factory. STC boards are
field-reconfigurable, but require a call to HySecurity Technical Support. See
Troubleshooting.
Check that power is available to the operator. Check the battery on your PC.

DO NOT click on Stop while the upload in underway!

 Uploading Operator Code, cont.

2. Click Start to upload the operator code.


Follow the prompts that appear.
Note: The Smart Touch Loader Software screen varies
with the board type and the STC software selected.
If a program file does not appear, click Browse and
navigate to the folder location on your computer where the
operator software file is located. (Recently downloaded
1. Click OK. The Software Loader screen appears. operator code may appear as a shortcut on your desktop.)
The program file is highlighted in the drop Highlight the file and click Open. The Loader screen appears.
down menu. Click Start.
3. Click OK on the Load Complete screen. If the loader screen
does not close automatically, click Done. The Start Main
Menu remains displayed.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 9
9 View History Log If you are connected to an STC Classic board, unplug the Weigand connector
after uploading operator code.

Leave the RS-232 (or USB) cable attached to run diagnostics, change menu
settings, or view the operator history log.

 Viewing the Operator History Log

Click to view operator events. The log stores historical


and real time events. You can save the log to your Click to exit START.
computer for future reference. The Smart Touch/Smart
DC Controller records and date stamps operator
events. This information includes the software version,
operator type, service cycle count, User and Installer
Menus that have been changed from their default
settings, ambient temperatures, and events associated
with gate operation and travel. The software begins
overwriting the oldest history logs once 300 events are
saved to the log file. See Uploading the Operator
History Log.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 10
The Smart Touch/Smart DC Controller records all operator events. This list is
helpful in diagnosing gate operation issues. When you click View Operator History
Log from the START Main Menu, the following information is available:

9 View History Log, cont. Software version of the operator code, operator type, usage class and service
cycle count.
Menu settings provide items, such as gate weight that have been changed
from the factory defaults.
History Log lists the events and faults that have occurred. The most recent
event appears at the top of the list. The History Log includes the date and
time if the clock is set and may indicate the ambient temperature.
An example of the History Log is shown and its features described below.

Save the history log by typing in a file name,


 Viewing the Operator History Log such as Gate1_9-22-10 in the File name text
box and click Save.

 Uploading the Operator History Log The History Log is saved onto your computer
in the Smart Touch Controller History Logs
default folder.
 Saving the Operator History Log
 Clearing the Operator History Log
Click Clear to erase the log data currently stored
on the STC or SDC board. Once cleared, the data
cannot be retrieved.
Click Done to stop the upload process or exit
the History Log screen.
Click View to select a stored log file and Open it.
To return to the Smart Touch History Log window, click Cancel.
Click Save to save the current log history to a computer file.
Click Upload to display the current log history. You can save the existing event log to a file on your computer by clicking the Save
button. You can stop the upload process by clicking Done. Whatever event data uploaded will be viewable on the screen.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 11
The Operator Menu Settings window displays three tabs:

Time and Date

10 Configure Menu Settings User Menu


Installer Menu
This menu feature provides an exceptional tool especially when you have multiple
gate sites. You can make changes to the menu settings and save them as
separate files, and then upload the individual files to the appropriate operators in
the field. See Saving Menu Settings to a File.
Important: Your computer must be connected to the operator. See Detecting a
COM Port.

 Accessing the User & Installer Menus


 Changing the Time & Date The time presented on the Time and Date tab is the time and date
programmed in your computer. The Smart Touch/Smart DC Controller
time will be synchronized to your computer time when you click Set .
The time-stamp that appears in the operator event history log is based on
the time and date set here.
1. To change the settings, select the field with your mouse pointer.
2. Click the up or down arrow to adjust the field data.
3. Click Set. The STC or SDC timer synchronizes to the new date and time.
The clock maintains the settings even when power to the STC or SDC
board is interrupted or lost.

Click to configure the User and Installer Menus


and set the time and date.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 12
The Operator Menu Settings window displays three tabs:

Time and Date – See Changing the Time & Date.

10 Configure Menu Settings, User Menu & Installer Menu – Menu selections associated with the board-type
appear when you click these tabs. Within the Installer Menu, a second tab

cont. (Part 2) provides additional selections.


Important: Your computer must be connected to the operator. See Detecting a
COM Port. If you haven’t already done so, it is highly recommended to save the
current menu settings as a file on your computer. See Saving Menu Settings to a
File and Retrieving and Uploading Menu Settings.

 Changing the Menu Configurations


Click to configure the User and Installer Menus.

Online Help is available.


Click on the field description.
(uC – Usage Class shown as an example.)
Helpful information appears in this window. Click to close
In the User Menu, float the mouse pointer online help box.
over the field to view online help.

To change settings:
1. Click the drop-down arrow to the right of an individual item.
2. Click the setting you want.
As you make changes to individual fields, other boxes may appear or disappear, depending on the association. For example, the SS
field (IES Stop only) appears only when the usage class is set to 4. Additionally, the field values may be limited or expanded based
on the changes in other entries.
3. To upload the new menu settings into the Smart Touch/Smart DC Controller, click Done. If you click Cancel, all menu changes are
ignored and no changes are loaded into the control board. Both User and Installer menu settings are saved.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 13
10 Configure Menu Settings, A field for the Operator Type (Ot) appears on the Part 2 tab of the Installer Menu.
Setting the Operator Type determines the gate operating logic, which affects how the operator

cont. performs. The logic is different for each operator type.


If you change the Operator Type, make sure to match the abbreviated code with the model of the
operator.

 Changing the Operator Type Operator Type Settings


OT0 = no operator identified
OT1 = 222 SlideDriver
All models except 50VF models.
OT2 = HRG SwingRiser - All models
OT3 = HVG HydraLift - All models
OT4 = HTG StrongArm - All models
OT5 = SlideWinder (24 foot)
OT6 = SlideWinder (38 foot)
OT7 = SlideDriver 50VF
All variable frequency drive models
OT12 = SwingSmart - All models
OT15 = SlideSmart DC 15 (1ft/s gate speed)
OT16 = SlideSmart DC 10F (2ft/s gate speed)

If you change the Operator Type (Ot) a Warning screen


appears. Read it and, to continue, click Yes.

To leave the Operator Type unchanged and return to the


Installer Menu tab, click No.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 14
10 Configure Menu Settings, A field for the AC/DC Power (Ad) appears on the Part 2 tab of the Installer Menu beneath
the Operator Type.

cont. Setting the AC/DC Power affects the gate operating logic and how the operator performs. Make
sure you set the proper power type for the gate operator.
When you change the AC/DC power field to DC, the Charger Type field appears beneath it. For
example, if you have a solar-powered operator, this is the field you would use to designate the
charger type as solar.

 Addressing the Power Type


 Setting the Charger Type
Make sure the AC/DC Power and Charger
Type fields match the installed configuration.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 15
You can save multiple configurations of the User and Installer Menus for later
retrieval. To do this you must create one file name for each associated
configuration you want to save before exiting the Operator Menu Settings screen.

11 Save Menu Settings Note: The User and Installer Menu settings are combined into a single configura-
tion. You cannot separate the User settings from the Installer menu settings.
For example, at one site you have four gates and the maintenance crew has
requested new close timer settings for each gate. One of the gates has also been
hit by lightning and the controller board needs to be replaced. You can connect to
one operator, use START to set up the menu configuration, save the configuration
to a file, such as XYZ Gates_9-22-10 and use that file to upload to all four gates.
See Retrieving and Uploading Menu Settings.
Note: To upload the settings to the operator, a connection is required. See
Connect to the Operator.

 Saving Menu Settings to a File

Type in a file name and click


Save.
Click Cancel to terminate the
save process.

Click to Save changes.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 16
To retrieve menu settings, you must first save them to a file. See Saving Menu
Settings to a File.

12 Retrieve Menu Settings Menu settings saved to a file can be retrieved from a folder for viewing, changing,
and transferring to the Smart Touch/Smart DC Controller.
If you are connected to an STC or SDC board, leave the RS-232 (or USB)
cable attached.
If you are NOT connected to the operator, see Connect to the Operator before
proceeding with the upload process.
Note: Once you press Open, the process is rather instantaneous and the
Operator Menu Setting screen appears indicating the upload is complete.

 Retrieving and Uploading Menu


Settings

Highlight the file you wish to use and click Open.


The file is loaded and the display returns to the
Operator Menu settings screen.

Click to load the menu settings. Note that any of


the three tabs can be in the forefront. Clicking on
the Load Menu Settings button causes the Select
Menu File screen to appear.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 17
START provides an operator diagnostic feature for New Generation STC boards
and for the SDC boards.

13 Diagnostic Tools You can test the viability of each input on the STC or SDC board. This feature is
useful when setting up a new operator, replacing the controller, or
troubleshooting.
An example of the diagnostic feature and the Input Status Menu is shown below.

 Viewing the Input Status Window

Click Done to close


the Input Status
screen.

The Input Status fields are automatically updated with any status change. By monitoring this screen, you can see if commands
to Open and/or Close are being received. You can also identify any external devices such as loop detectors or edges that may be
preventing operation. The information on this screen is in “real time” and must be observed to notice changes.
When you wish to close this display, click Done.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 18
The reasons to uninstall START software include the following:

START software has been revised and an update produced. If a newer

14 Uninstall START Software version of START exists, you need to remove (uninstall) the version of
software that exists on your computer before you download the newer
version.
®
Difficulty getting START to run properly. Microsoft Windows operating
systems can produce varying results when interfacing with START software.
Be sure to follow the instructions found in System Requirements prior to
uninstalling and reloading the START software.

Step 1: Click the Microsoft Windows start button.


Step 2: Click All Programs.

Step 3: Highlight HySecurity.

 Uninstalling START software Step 4: Click Uninstall START – Smart Touch Analysis and Retrieve Tool in the drop down menu.
An uninstaller window appears.
Step 5: Follow the step-by-step instructions that appear in the window.
Step 6: Remove all installed features.
Step 7: Finish.
When you finish the uninstall process, the START and Smart Touch/Smart DC Controller History Logs
shortcuts are removed from the computer’s desktop. User saved configuration files and user
downloaded Smart Touch/Smart DC Controller software files remain intact and are not removed from
their file folders.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 19
It is easy to end your START session by simply clicking the Exit button on the
START Main Menu.

15 Exiting START

 Exiting START Software

Click Exit to terminate the program


and close the START window.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 20
Most often errors that occur during the upload process are indicated by online
help screens, such as the “undetectable COM port” screen shown in Detecting a

16 Troubleshooting
COM Port. The issues stem from poor cable connection, incompatible software
and hardware, or 64-bit systems versus 32-bit computer systems.
To resolve the problem, follow the instructions on the screen. For more difficult
issues, follow the steps below. If you are having difficulty resolving the issue after
reviewing the information below, contact Technical Support at 800-321-9947.

Prior to uploading operator code,

Check that power is available to the operator and check the battery on your PC.

 Troubleshooting Save your current menu settings. See Saving Menu Settings to a File.
DO NOT click on Stop while the upload in underway! If an interruption occurs during the upload, SDC boards
cannot be reconfigured in the field and must be returned to the factory. STC boards are field-reconfigurable,
but require a call to HySecurity Technical Support (800-321-9947).

Software compatibility:
Review the information found in Before Installing START.
Look at the START shortcut on your desktop (the version number appears in the title). Make sure it is the
latest version. If not, follow the instructions found in Veteran Users of START.

Drivers and connectors:


Incompatible issues may surface with older or outdated adapter connections. Use a current USB connection
or be sure you have the latest drivers for your USB-RS-232 serial adapter. See Connecting the
Communications Cable.

Restart:
Oftentimes issues can be resolved by simply closing out START, disconnecting the communications cable,
and cycling the power on the operator. Then, reconnect the communications cable, making sure the adapters
are secure and any pin connections are properly oriented. Turn on power to the operator, press RESET on
the STC or SDC board, and launch START.

STC Classic Board:


The Weigard cable connection must be attached to the Weigard port during the upload process. See
Connecting the Communications Cable.

© 2010 HySecurity www.hysecurity.com View Table of Contents START User’s Guide D0049 Rev E Page 21
Table of Contents
The Table of Contents appears at the end of this manual as a reference piece. If you are viewing the manual online, you can click on the titles below to jump to the
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START User’s Guide .................................................................................................................................................................................................................................. 1


 Before Installing START ............................................................................................................................................................................................................ 1
 First Time Users of START ........................................................................................................................................................................................................ 2
 Veteran Users of START ........................................................................................................................................................................................................... 3
 Overview of the START Main Menu ......................................................................................................................................................................................... 4
 Downloading Operator Code ................................................................................................................................................................................................... 5
 Configuring Menu Settings....................................................................................................................................................................................................... 5
 Connecting the Communications Cable ................................................................................................................................................................................... 6
 Selecting the Board Type ......................................................................................................................................................................................................... 7
 Detecting a COM Port .............................................................................................................................................................................................................. 7
 Selecting a COM Port ............................................................................................................................................................................................................... 7
 Uploading Operator Code ........................................................................................................................................................................................................ 8
 Uploading Operator Code, cont. .............................................................................................................................................................................................. 9
 Viewing the Operator History Log.......................................................................................................................................................................................... 10
 Viewing the Operator History Log.......................................................................................................................................................................................... 11
 Uploading the Operator History Log ...................................................................................................................................................................................... 11
 Saving the Operator History Log ............................................................................................................................................................................................ 11
 Clearing the Operator History Log ......................................................................................................................................................................................... 11
 Accessing the User & Installer Menus ................................................................................................................................................................................... 12
 Changing the Time & Date ..................................................................................................................................................................................................... 12
 Changing the Menu Configurations ....................................................................................................................................................................................... 13
 Changing the Operator Type .................................................................................................................................................................................................. 14
 Addressing the Power Type ................................................................................................................................................................................................... 15
 Setting the Charger Type ....................................................................................................................................................................................................... 15
 Saving Menu Settings to a File ............................................................................................................................................................................................... 16
 Retrieving and Uploading Menu Settings .............................................................................................................................................................................. 17
 Viewing the Input Status Window ......................................................................................................................................................................................... 18
 Uninstalling START software .................................................................................................................................................................................................. 19
 Exiting START Software .......................................................................................................................................................................................................... 20
 Troubleshooting ..................................................................................................................................................................................................................... 21

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