PRODUCT GUIDE:

ELECTRICITY
MONITORING PRODUCTS

REV: M
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

CONTENTS
Introduction.................................................................................................................................................... 4

Overview .................................................................................................................................................... 4

Important Safety Information ..................................................................................................................... 5

Box Contents (By Product)............................................................................................................................ 7

Eyedro Home (EH*) ................................................................................................................................... 7

Eyedro Business (EB*) .............................................................................................................................. 8

Eyedro WiFi (EYEFI*) ................................................................................................................................ 9

Hardware Installation .................................................................................................................................. 10

Locating the Electrical Service ................................................................................................................ 10

Service Box and Distribution Panel ..................................................................................................... 10

Combination Service/Distribution Panel .............................................................................................. 10

Install Current Sensors ............................................................................................................................ 11

Materials You Will Need....................................................................................................................... 11

Tools You Will Need ............................................................................................................................ 11

Procedure (Typical Service Entrance Monitoring) ............................................................................... 11

Procedure (Alternate Applications) ...................................................................................................... 12

Measure Line Voltage (Optional – EH* and EB* products ONLY) .......................................................... 16

Materials You Will Need....................................................................................................................... 16

Tools You Will Need ............................................................................................................................ 16

Procedure (Typical Residential Installation) ........................................................................................ 16

Align Wireless Modules (E*W* Products Only) ....................................................................................... 17

Mount Eyedro Device(s) .......................................................................................................................... 18

Materials You Will Need....................................................................................................................... 18

Tools You Will Need ............................................................................................................................ 18

Procedure (Vertical Mount) .................................................................................................................. 18

Procedure (Horizontal Mount) .............................................................................................................. 19

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

Connect Cabling ...................................................................................................................................... 20

Materials You Will Need....................................................................................................................... 20

Tools You Will Need ............................................................................................................................ 20

Procedure (Wired Installations - EH* and EB*) ................................................................................... 20

Procedure (Wireless Installations - EHW* and EBW*) ........................................................................ 21

Procedure (WiFi Installations - EYEFI*)............................................................................................... 22

Internet Connection ..................................................................................................................................... 23

Provisioning Eyedro WiFi ........................................................................................................................ 24

Materials You Will Need....................................................................................................................... 24

Tools You Will Need ............................................................................................................................ 24

Procedure (EYEFI*) ............................................................................................................................. 24

Software Configuration................................................................................................................................ 25

MyEyedro.com ......................................................................................................................................... 25

Specifications .............................................................................................................................................. 26

Hardware Specifications .......................................................................................................................... 26

Sensor Specifications .............................................................................................................................. 27

Compliance ................................................................................................................................................. 29

Warranty ...................................................................................................................................................... 30

Contact Information ..................................................................................................................................... 31

Appendix A: Troubleshooting ...................................................................................................................... 32

No Power (all devices)............................................................................................................................. 33

No Communication – Part A Verify Internet Connectivity (wired and gateway devices) ......................... 35

No Communication – Part B Verify Wireless Connectivity (wireless devices) ........................................ 39

Intermittent Communication/Measurements............................................................................................ 42

Unexpected Measurements..................................................................................................................... 44

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

INTRODUCTION

OVERVIEW

Eyedro Green Solutions Inc. is a software and electronics design company making electricity usage easy
to understand. We provide simple solutions for monitoring your electricity in real-time.

Combined with the MyEyedro cloud service, Eyedro is an affordable, easy to install and scalable
electricity monitor for your home and business. Join thousands of customers already using Eyedro to
keep an eye on their electricity use.

Thank you for choosing the Eyedro Electricity Monitoring System. You have taken the first step towards
better awareness of where your energy is being consumed. Awareness can lead to energy savings, cost
savings and peace of mind.

The Eyedro Electricity Monitoring System will help you keep an eye on your electrical consumption. Its
non-invasive design measures electrical current supplied to the building and computes the power
consumed. Data is stored on a remote server 24 hours a day - 7 days a week - 365 days a year. There is
no need to worry about losing your data or running out of storage space. Your data is available for review
from anywhere you have access to the internet - at home, at work or on the go! The easy to use interface
allows you to view your current and historical data, daily averages, bill to date and even predict what your
total bill will look like. Use the browser on your mobile phone to walk through your house switching
appliances on and off – you may be surprised what you learn!

The Eyedro Electricity Monitoring System will help you realize just how much electricity you are wasting
every day and how much money you could save by reducing that waste. You will soon realize that simple
changes in your habits – like turning off lights, unplugging unused equipment, or dialing back the
thermostat – will result in less consumption and more money in your pocket.

If you have any questions about using your Eyedro Electricity Monitoring System please visit
eyedro.com for information, documentation, videos and answers to frequently asked questions.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

IMPORTANT SAFETY INFORMATION

It is important that you observe some simple safety precautions when installing this product. The Eyedro
Electricity Monitor was designed to be non-intrusive and easy to install. Typically, there is no need to
disconnect any electrical cabling during the installation. However, there are a number of safety issues that
should be considered when installing and using the system.

Installation may require the cover of the main electrical panel to be removed while some wires
are still electrified. Even when the main breaker has been turned 'OFF' certain areas of the
panel may still be dangerous and carry the risk of shock, burn, and electrocution. Installation
should be performed by a qualified electrician. Check with your local authority having
jurisdiction for permit and inspection requirements. DO NOT attempt installation unless you know
where electrified areas within the panel are.

The current sensors clip on to the live service entrance cables which supply electricity to your electrical
panel. When installing these sensors:

DO NOT install the sensor onto a cable whose current exceeds the rated current of the sensor.
DO NOT install the sensor onto cabling that is loose, wet, or appears damaged (cracked, burned,
bare copper or missing insulation). Contact a qualified electrician and/or your electricity supplier
to report your findings.
DO NOT bend or force the service entrance cables during installation.
DO NOT force the sensor onto the cabling if the cable diameter appears to be too large.

The Eyedro Electricity Monitor (and all components) are designed for indoor use only and should be
installed inside a suitable building or panel. When installing:

DO NOT subject the unit or sensors to excessive temperature, humidity, force, shock, or dust
DO NOT use or store this product in locations that could adversely affect the product such as
rain, snow or desert.
DO NOT immerse the unit in water or other liquids. If liquid is spilled over it, remove power and
clean up the spill immediately with a soft, lint-free, cloth and allow all electronics to fully dry before
attempting to use.
DO NOT use this product where the use of radio frequency products can cause interference in
other critical control equipment (i.e. hospitals).

Please contact Eyedro Green Solutions Inc. if any component appears damaged or faulty.

DO NOT open the case of the unit or tamper with any of the internal components. This invalidates
the product warranty.
DO NOT attempt to repair the product by yourself.
DO NOT dispose of this product in your household waste. At the end of its serviceable life please
ensure product is disposed of according to local electrical and electronics equipment disposal
practices.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

The following notes apply to Eyedro Wireless products:

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

To satisfy FCC RF Exposure requirements for mobile and base station transmission devices, a separation
distance of 20 cm or more should be maintained between the antenna of this device and persons during
operation. To ensure compliance, operation at closer than this distance is not recommended. The
antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

BOX CONTENTS (BY PRODUCT)

EYEDRO HOME (EH*)

A B C D

Wired Wireless
Description
(EHEM1) (EHWEM1)
1 - Eyedro Combo Module
A - 1 Eyedro Sensor Module
- 1 Eyedro Gateway Module
B 2 2 Current Sensors (200A)
C 1 2 Low-voltage Power Adapter
D 10ft (3m) 3ft (0.9m) Ethernet Cable

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

EYEDRO BUSINESS (EB*)

A B C D

Wired Wireless
Description
(EBEM1) (EBW*)
1 - Eyedro Combo Module
A - 1 Eyedro Sensor Module
- 11 Eyedro Gateway Module
B 3 1 - 32 Current Sensors (200A3)
C 1 2 Low-voltage Power Adapter
D 10ft (3m) 3ft (0.9m)1 Ethernet Cable
1
Gateway and Ethernet cable are not included in Wireless Expansion products (EBWXS*)
2
Sensors supported depend on model. EBEM1 = 3, EBWEM1 = 3, EBWXS3 = 3, EBWXS2 = 2, EBWXS1 = 1
3
200A (model ESCLV-25-200A) standard product. Substitutions available up to 3000A

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

EYEDRO WIFI (EYEFI*)

A B C

Wireless
Description
(EYEFI*)
A 1 Eyedro EYEFI.* Module
B 1 – 41 Current Sensors (200A2)
C 1 Low-voltage Power Adapter
1
EYEFI.1=1, EYEFI.2=2, EYEFI.3=3, EYEFI.4=4
2
200A (model ESCLV-25-200A) standard product. Substitutions available from 5A to 3000A

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

HARDWARE INSTALLATION

DO NOT CONTINUE WITH THE INSTALLATION OF THE EYEDRO

ELECTRICITY MONITORING SYSTEM UNTIL YOU HAVE READ THE
SAFETY SECTION OF THIS GUIDE.

LOCATING THE ELECTRICAL SERVICE

The electricity panel is typically located in the garage or utility room of the building – although this is not
always the case. The below diagrams show two typical 120/240V split-phase (single-phase) electrical
service configurations:

SERVICE BOX AND DISTRIBUTION COMBINATION

PANEL SERVICE/DISTRIBUTION PANEL

In some cases the service entrance wires, from In some cases the service entrance wires, from
the utility company, feed into a box that is the utility company, and main breaker are
isolated from the distribution panel. integrated into a single main electrical panel.

In this particular configuration, current sensors In this particular configuration, current sensors
can be installed on the Line wires in either the are installed on the Line wires between the main
service entrance panel or distribution panel. breaker and the meter.

Main Breaker

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

INSTALL CURRENT SENSORS

MATERIALS YOU WILL NEED

 Eyedro Current Sensors

 Approved bushing or connector (not included)
 Labels (optional – not included)

TOOLS YOU WILL NEED

• Flashlight • Screwdriver • Pliers

PROCEDURE (TYPICAL SERVICE ENTRANCE MONITORING)

Current sensors are installed on the individual line/live/hot wires only. This must be done inside the
electrical panel or junction box where the electrical connection is separated into the individual line, neutral
and ground wires.

Do not install sensors on neutral or ground conductors.

Do not install sensors on extension cords or sheathed/shielded cables.
Do not install sensors on conductors exceeding the max rating of the sensor.

1. Turn off the power by disengaging the main disconnect switch or turning off the main breaker.

CAUTION: EVEN WITH THE MAIN BREAKER IN THE 'OFF' POSITION, THE SERVICE
ENTRANCE WIRES WILL STILL BE ELECTRIFIED (BEFORE THE BREAKER). EXTREME
CAUTION SHOULD ALWAYS BE TAKEN WHILE WORKING AROUND ELECTRICITY.

2. Carefully remove panel cover(s) to expose service entrance wires.

3. Carefully remove a 'knockout' on the side of the panel and add an approved bushing or connector
to protect the wires that will pass through it.
4. Install one current sensor over each service entrance line/live wire.
a. Push the release clip in and open the sensor.
b. Carefully place the wire in the top of the sensor.
c. Carefully close the sensor ensuring sensor faces are aligned flush. A slight ‘click’ sound
is heard when the sensor is securely closed.
d. Ensure the sensor is installed in the correct orientation – sensor label side should face
the source (towards the service entrance) and sensor cable exit should face the load
(towards the circuit being monitored).

5. Optionally, use tape or other label to uniquely identify each sensor at the end of the wire nearest
the connector (i.e. "Sensor 1", "Phase A", etc.).
6. Route sensor cables through the bushing/connector so the plug ends are on the exterior of the
panel.
7. Once all sensors are installed correctly, replace panel cover(s).
8. Turn on the power.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

PROCEDURE (ALTERNATE APPLICATIONS)

The most common application of Eyedro Electricity Monitoring products is for monitoring of the electrical
service entrance of a building. However, there are other common applications where Eyedro Electricity
Monitoring products are often used. The following sub-sections provide brief overview of some of the
most common applications.

To use Eyedro Electricity Monitoring products in one of these applications, follow ALL instructions and
precautions from the Service Entrance installation procedure but substitute step 4 to install the sensors
on the line/live conductor of your desired circuit.

120V CIRCUIT MONITORING

120V circuits are typically used for lighting and receptacles throughout the building. These circuits
can be identified by a single-pole breaker in the electrical panel. Cabling typically consists of black
(line) and white (neutral) conductors with a bare copper (or green) ground conductor.

1 sensor is required for monitoring 120V circuits. The sensor should be installed on the line wire of
the circuit (typically black) and, if using Eyedro EH* or EB* products, voltage set to 120V (typical) in
the MyEyedro software.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

240V BALANCED CIRCUIT MONITORING

240V balanced circuits are typically used for large appliances throughout the building. Common
examples of 240V balanced loads are; electric heaters/baseboards, electric water heaters, air
conditioners, heat pumps, pool pumps, etc. These circuits can be identified by a double-pole breaker
in the electrical panel. Cabling typically consists of black (line 1) and red (line 2) conductors with a
bare copper (or green) ground conductor. Note: these circuits do not have white (neutral)
conductors.

1 sensor is required for monitoring 240V balanced circuits. The sensor should be installed on either
line wire of the circuit (typically black or red) and, if using Eyedro EH* or EB* products, voltage set to
240V (typical) in the MyEyedro software.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

240V UNBALANCED CIRCUIT MONITORING

240V unbalanced circuits are typically used for large appliances, split-receptacles and sub-panel
feeders throughout the building. A typical residential service entrance is also an example of a 240V
unbalanced circuit. These are circuits with both 120V and 240V components. Common examples of
240V unbalanced loads are; stoves, electric dryers, kitchen receptacles, sub-panels, etc. These
circuits can be identified by a double-pole breaker in the electrical panel. Cabling typically consists of
black (line 1), red (line 2), and white (neutral) conductors with a bare copper (or green) ground
conductor.

2 sensors are required for monitoring 240V unbalanced circuits. The sensors should be installed on
both line wires of the circuit (typically black and red) and, if using Eyedro EH* or EB* products,
voltage for each sensor set to 120V (typical) in the MyEyedro software.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

THREE-PHASE SERVICE OR BRANCH MONITORING (DELTA OR WYE)

Three-phase installations are common in commercial and industrial environments. These installations
require the use of Eyedro Business (EB*) or 3-port Eyedro WiFi (EYEFI.3) products.

Note: EYEFI-3 devices must be powered by a receptacle that is downstream of the panel
where the current sensors are installed.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

MEASURE LINE VOLTAGE (OPTIONAL – EH* AND EB* PRODUCTS ONLY)

MATERIALS YOU WILL NEED

 None

TOOLS YOU WILL NEED

• Voltmeter or Multimeter

PROCEDURE (TYPICAL RESIDENTIAL INSTALLATION)

CAUTION: Extreme caution should always be taken while working around electricity.
Do not attempt this measurement without the proper tools and safeguards.

1. Locate an electrical receptacle as close to the current sensors as possible.

There is often a receptacle in the same room as the electrical panel.

2. Set the multimeter to AC voltage. The markings may appear as VAC, AC V, or a V beneath a sine
wave.
3. Choose the AC voltage range closest to the voltage you will measure. Typical voltage in North
American homes and businesses is between 110 to 120 volts.

Some circuits used for large equipment such as dryers, air conditioners, electric stoves
and ovens may use voltage in the range of 220 to 240 volts. These instructions do not
cover the methods used to measure a 220V outlet or three phase circuits.

4. Place one probe into each of the two slot terminals of the electrical receptacle. The voltage will be
displayed on the meter.

Grasp the meter probes by the insulation - NEVER touch the metal probes during testing.

5. The voltage should typically measure in the range of 106 to 126 volts for most circuits. Record
this value for later use while configuring your device in the software service.
6. Carefully remove the probes, being careful not to touch the metal part of the probes to anything or
each other.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

ALIGN WIRELESS MODULES (E*W* PRODUCTS ONLY)

Eyedro Wireless Electricity Monitoring (E*W*) products have all the same features as the non-wireless
version but do not require a network connection near the point where the sensors are installed. The
modules will communicate with each other over their own private wireless network so that the sensors
can be installed where you need them and the gateway module can be located near an available RJ45
network connection

E*W* products operate on a custom wireless protocol operating on the 2.4GHz frequency band.
Operating range varies for each installation depending on distance between and the number (and
material) of obstructions the wireless communication must pass through. Typical distances of 1000ft
(300m) can be expected.

To achieve best performance in wireless installations the following guidelines should be followed:

1. Minimize the number of obstructions between modules where possible (interior/exterior walls,
floors, windows, trees, etc). Line of sight provides best performance.

2. Minimize the number of 2.4GHz radiators in close proximity to the modules (WiFi routers, WiFi
devices, Bluetooth devices, microwaves, ZigBee/IEEE 802.15.4 wireless devices).

3. If using a WiFi bridge device for connectivity, create a physical separation (>24”) between Eyedro
module(s) and WiFi bridge. If possible, plug the two devices into separate receptacles.

4. Modules should be secured in position with screws, velcro tape or by other means. They should
not be left hanging off of wires because if they are bumped it can affect the signal quality.

5. Keep the area around the Eyedro module free from metallic objects.

6. Do not lay the Eyedro module on the metal electrical panel - if unavoidable, put an insulating
material, like wood or foam, between the Eyedro module and the metal.

7. Do not seal in the panel or other metal enclosure.

8. Try to ensure that the modules are positioned in the best possible orientation as shown in the
picture below.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

MOUNT EYEDRO DEVICE(S)

MATERIALS YOU WILL NEED

 Two(2) #6 mounting screws (optional – not included)

 Double-sided tape (optional – not included)

TOOLS YOU WILL NEED

• Screwdriver

PROCEDURE (VERTICAL MOUNT)

1. Write down the 8-digit serial number from the back of the module. This will be required during
software setup.

The serial number will be in the format "123 - 45678"

2. Find a clear area on the wall beside the electrical panel (or router in the case this is the Eyedro
Wireless Gateway Module).

Make sure all cables will easily reach the module before securing.

3. Secure the module using either:

a) Screws (recommended method)
i. Mark locations on the wall for the screws using the module or template below as
a reference.
ii. Drive the two(2) #6 screws into wall surface leaving ~0.125in (3mm) exposed.
iii. Align keyholes on back of module with mounting screws.
iv. Carefully push module over screws and slide down to secure in place.
v. Ensure secure fit.
b) Double-sided tape
i. Cut several pieces of double-sided tape and place on back of module.
ii. Peel tape backing off.
iii. Press module carefully but firmly against surface to be mounted on.
iv. Hold in place as per tape instructions.
v. Ensure module is held securely in place.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

Mounting Wall Template (1:1 Scale)

PROCEDURE (HORIZONTAL MOUNT)

Mounting is not required for horizontal installations (i.e. on a desktop or shelf). If added security is
desired, follow instructions for vertical mounting using screws or double-sided tape.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

CONNECT CABLING

MATERIALS YOU WILL NEED

 Ethernet cable
 Low-voltage power adapter(s)
 Tie wraps (optional – not included)

TOOLS YOU WILL NEED

• None

PROCEDURE (WIRED INSTALLATIONS - EH* AND EB*)

1. Connect sensor cables to the Eyedro module.

Never force connectors or apply levering action.
2. Connect one end of Ethernet cable to Eyedro module.
Ensure retention clip on the cable is intact and connector is securely mated.
3. Connect the other end of the Ethernet cable to the router (or Internet access point).
Ensure retention clip on the cable is intact and connector is securely mated.
4. Connect the appropriate end of the low-voltage power adapter to the Eyedro module.
Never force connectors or apply levering action.
5. Plug the other end of the low-voltage power adapter into a nearby AC wall receptacle.
6. Secure all wiring neatly with tie wraps.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

PROCEDURE (WIRELESS INSTALLATIONS - EHW* AND EBW*)

1. Connect one end of Ethernet cable to Eyedro Gateway module.

Ensure retention clip on the cable is intact and connector is securely mated.
2. Connect the other end of the Ethernet cable to the router (or Internet access point).
Ensure retention clip on the cable is intact and connector is securely mated.
3. Connect the appropriate end of the low-voltage power adapter to the Eyedro Gateway module.
Never force connectors or apply levering action.
4. Plug other end of low-voltage power adapter into wall receptacle.
5. Connect sensor cables to the Eyedro Sensor Module.
Never force connectors or apply levering action.
6. Connect the appropriate end of the low-voltage power adapter to the Eyedro Sensor Module.
Never force connectors or apply levering action.
7. Plug the other end of the low-voltage power adapter into a nearby AC wall receptacle.
8. Secure all wiring neatly with tie wraps.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

PROCEDURE (WIFI INSTALLATIONS - EYEFI*)

1. Connect sensor cables to the Eyedro module.

Never force connectors or apply levering action.
2. Connect the appropriate end of the low-voltage power adapter to the Eyedro module.
Never force connectors or apply levering action.
NOTE: EYEFI* devices should not be plugged into a UPS (Uninterruptible Power Supply)
as they may result in inaccurate/incorrect measurements.
3. Plug the other end of the low-voltage power adapter into a nearby AC wall receptacle.
4. Secure all wiring neatly with tie wraps.

**Number of sensor ports depend on model. EYEFI.4 shown above

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

INTERNET CONNECTION

All Eyedro products are designed to take advantage of the MyEyedro cloud services – thus requiring the
product(s) to be connected to the internet at all times. There is a small amount of internal memory to store
data in the event of a temporary disruption to your internet service.

For most networks, it only requires that you connect the device to the network with a DHCP server
somewhere on the network. A DHCP server is enabled on most routers by default and will provide
connected hardware with an IP address so they can communicate via the internet.

In some cases, additional security has been added to the local network (firewall, port filtering, etc) making
some additional configuration necessary. A good test would be to plug a laptop or computer into the same
Ethernet port that you intend to use for your (wired) Eyedro product, or, if installing a Eyedro WiFi
product, provision it to connect to the same WiFi network – if you can open a browser and navigate the
web no additional configuration is likely needed.

A couple of important notes:

• Wired Eyedro devices require connection to an active Ethernet port on your router, switch or
hub.
• Eyedro devices require a DHCP server somewhere on the network.
• If your network does not have a DHCP server, or it is restricted, you may need to reserve an IP
address for the device based on the MAC address of the device.
• The MAC address of your device will be 60:54:64:XX:YY:ZZ – where XX:YY:ZZ are the last
digits of your module serial number. For example, a module with the serial number 003-12345 will
have the MAC address 60:54:64:31:23:45.
• Eyedro devices communicate using port 80 (HTTP) – all communication to/from the device looks
like standard web traffic.
• Wired Eyedro devices (comb or gateway) do not have an ICMP server on them and thus, will not
respond to ping requests. However, WiFi devices do have an ICMP server and will respond to
ping requests.
• Wired Eyedro devices ship with Ethernet patch cords (straight-through). Most routers, switches
and hubs provide crossover functionality but some old hardware may not. In those cases, it may
be necessary to connect to a specific port or use a crossover cable.
• Wired Eyedro devices communicate via Half-Duplex 10Base-T. Most routers, switches and hubs
provide coexistence but some may not. In those cases, it may be necessary to configure the
connected port appropriately.
• Wireless Eyedro products (EHW* and EBW*) do not communicate using the WiFi protocol. They
use a custom wireless protocol between modules and the gateway unit plugs into a physical
Ethernet port, on your router or switch, to access the internet.

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PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS

PROVISIONING EYEDRO WIFI

MATERIALS YOU WILL NEED

 Phone, tablet or computer to connect to the EYEFI device’s network

TOOLS YOU WILL NEED

• None

PROCEDURE (EYEFI*)

1. Using a phone, tablet or computer, connect to the WiFi network created by your EYEFI device
The name of the created network will be “EyedroWiFi[xxx-yyyyy]” where xxx-yyyyy
matches the serial number of the device.
2. Open a browser and go to eyedro.com/setup.
If not automatically redirected to the setup page, it may be necessary to enter
192.168.1.1/network in the browser URL.
3. Input the WiFi credentials (Network SSID and Password) for the network you would like the
device to connect to in the appropriate fields and click Connect.
4. Reconnect to your original network.

Important note: If the setup is not successful, the EYEFI will reconnect to its own network and
reappear in your available network list. Your EYEFI device must be connected to the internet
before you will be able to claim it on your MyEyedro Account.

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SOFTWARE CONFIGURATION

MYEYEDRO.COM

The MyEyedro electricity monitoring cloud service is the interface for your Eyedro device(s). Eyedro and
MyEyedro are always working together to measure, analyze and store your electricity usage and cost
information. With MyEyedro, your electricity data is automatically and securely stored in the cloud, so it’s
ready when and where you need it most. MyEyedro presents your electricity data in ways that are
engaging, informative and easy to understand. See real-time electricity usage and gain access to many
helpful features, including:

• Responsive real-time graphs

• Hourly/Daily/Weekly/Monthly cost estimates

• Bill comparisons and estimates

• Downloadable data for further analysis

MyEyedro is easy to use and accessible from a standard web browser.

1. Go online to: http://my.eyedro.com to create your online account (or login if you have an existing
account).
2. From the system configuration screen, enter the serial number of your Eyedro Module(s) – found
on the back of the device(s).

For more information on MyEyedro and complete instructions for adding devices, refer to the online
documentation and user guide found at http://eyedro.com/support

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SPECIFICATIONS

HARDWARE SPECIFICATIONS

Wired Wireless WiFi

Power Supply Voltage 5V DC input 6V AC input

Power Supply Current 0 to 0.3A 0 to 0.4A
32 to 122°F
Operating Conditions (0 to 50°C)
80% relative humidity
-4 to 158°F
Storage Conditions (-20 to 70°C)
80% relative humidity
Module Dimensions 3 x 3 x 1 in
(W x H x D) (77 x 75 x 25 mm)
One(1) Combo Module One(1) Gateway Module One(1) EYEFI Module
One(1) Sensor Module (up to) Four(4) Current
(up to) Three(3) Current (up to) Three(3) Current Sensors
Parts Included
Sensors Sensors One(1) Power Adapter
One(1) 10ft Ethernet Cable One(1) 3ft Ethernet Cable
One(1) Power Adapter Two(2) Power Adapters
1.8 lbs 1.9 lbs 1.7 lbs
Weight [approximate]1
(0.800 kg) (0.875 kg) (0.790 kg)

IEEE 802.15.4 IEEE 802.11 b/g/n

Wireless Link NA
2.405 to 2.480 GHz 2.412 to 2.484 GHz
Indoors: 500ft (150m) Indoors: 150ft (46m)
Wireless Range2 NA
Line of sight: 1000ft (300m) Line of sight: 300ft (92m)
1
Two (2) sensor models used; EHEM1, EHWEM1, EYEFI-2. Approximate weight includes packaging and contents.
2
Wireless range is dependent on the location and environment that device(s) are installed in. Typical values provided.

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SENSOR SPECIFICATIONS
Cable
Sensor Input Output Accuracy Opening
Length

200A 0 to 200A AC 0 to 0.333V ±1% 1.000 in 79 in

(ESCLV-25-200) 50-60Hz AC Typical1 (25.40 mm) (2000 mm)

The following are available as substitutions for EB* and EYEFI* products

5A 0 to 5A AC
(ESCLV-10-5A) 50-60Hz

10A 0 to 10A AC
(ESCLV-10-10A) 50-60Hz

15A 0 to 15A AC
(ESCLV-10-15A) 50-60Hz

20A 0 to 20A AC 0.400 in

(ESCLV-10-20A) 50-60Hz (10.0 mm)

30A 0 to 30A AC
(ESCLV-10-30A) 50-60Hz

40A 0 to 40A AC
(ESCLV-10-40A) 50-60Hz

60A 0 to 60A AC
(ESCLV-10-60A) 50-60Hz

100A 0 to 100A AC 0.600 in

(ESCLV-16-100A) 50-60Hz (16.0 mm)
0 to 0.333V ±1% 98 in
AC Typical1 (2500 mm)

200A 0 to 200A AC 0.75 x 0.75 in

(ESCLV-19-200A) 50-60Hz (19 x 19 mm)

400A 0 to 400A AC
(ESCLV-31-400A) 50-60Hz
1.25 x 1.25 in
(31 x 31 mm)
600A 0 to 600A AC
(ESCLV-31-600A) 50-60Hz

800A 0 to 800A AC
(ESCLV-51-800A) 50-60Hz
2.0 x 2.0 in
0 to 1200A (51 x 51 mm)
1200A AC
(ESCLV-51-1200A)
50-60Hz
0 to 2000A
2000A AC
(ESCLV-76-2000A)
50-60Hz
3.0 x 5.0 in
0 to 3000A (76 x 127 mm)
3000A AC
(ESCLV-76-3000A)
50-60Hz

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1
Accuracy noted is for sensor readings at 10% to 90% of rated current. For EH* and EB* products, instantaneous power and power
consumption measurements combine sensor measurements with a constant voltage value (defined by user – defaults to 120V). This
product also requires a continuous internet connection.

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COMPLIANCE

This product has been tested and found in compliance to:

Safety Requirements For Electrical Equipment For Measurement, Control, And Laboratory Use -
Part 1: General Requirements [UL 61010-1:2012 Ed.3+R:29Apr2016]

Safety Requirements For Electrical Equipment For Measurement, Control, And Laboratory Use
– Part 1: General Requirements (R2017) [CSA C22.2#61010-1-12:2012 Ed.3+U1;U2]

CAN ICES-3 (B)/NMB-3(B); ISED Canada ICES-003, Issue 6, Class B – Information Technology
Equipment (Including Digital Apparatus).

Federal Communications Commission (FCC), Part 15, Subpart B, Class B - Unintentional Radiators.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.

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WARRANTY

LIMITED ONE YEAR WARRANTY

Eyedro Green Solutions Inc. warrants this product for a period of one year from date of purchase for all
defects in material and workmanship. Defective parts may be repaired or replaced, at the discretion of the
manufacturer, free of charge during this period.

Warranty Conditions:

1. The product must be installed and operated in strict accordance to the provided instructions.
2. Warranty requires the original proof of purchase.
3. Warranty is void if the product has been tampered with or modified in any way.
4. Warranty returns require a Return Material Authorization (RMA) number. Visit
eyedro.com/support for an RMA number.

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CONTACT INFORMATION

If you have any questions about using your Eyedro Electricity Monitoring System please visit our website
for documentation, videos, frequently asked questions and contact forms.

Website: eyedro.com

Support: eyedro.com/support

Eyedro Green Solutions Inc.

130 Weber Street W, Suite 201
Kitchener, ON N2H 4A2

COPYRIGHT © 2011-2020 EYEDRO GREEN SOLUTIONS INC. ALL RIGHTS RESERVED.

THIS DOCUMENT, AND ALL ITS CONTENTS, MAY NOT BE MODIFIED, DISTRIBUTED, COPIED, OR REPRODUCED IN ANY FORM, IN
PART OR IN WHOLE, WITHOUT THE EXPRESS WRITTEN CONSENT OF EYEDRO GREEN SOLUTIONS INC.

THE EYEDRO ELECTRICITY MONITORING SYSTEM IS INTENDED TO BE USED TO INCREASE AWARENESS OF ELECTRICITY
CONSUMPTION WITHIN THE BUILDING AND AS AN ADDITIONAL RESOURCE TO APPROXIMATE UTILITY COSTS. SYSTEM
ACCURACY DEPENDS ON A NUMBER OF FACTORS INCLUDING (BUT NOT LIMITED TO): MEASUREMENT AMPLITUDE, SENSOR
CALIBRATION, UP TIME, AND STABILITY OF THE VOLTAGE SUPPLY. IT IS NOT INTENDED TO REPLACE THE ELECTRICITY METER
FOR THE BUILDING.

EYEDRO GREEN SOLUTIONS INC. RESERVES THE RIGHT TO MAKE CHANGES TO THE PRODUCTS, SPECIFICATIONS, AND/OR
DOCUMENTATION AT ANY TIME WITHOUT NOTICE.

IMAGES AND/OR INSTRUCTIONS DETAILED IN THIS DOCUMENT MAY DIFFER FROM THE ACTUAL PRODUCT HARDWARE
AND/OR SOFTWARE.

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APPENDIX A: TROUBLESHOOTING

Device installation is simple and non-invasive but occasionally problems do arise. The following provide
troubleshooting tips for the most common issues encountered during (or after) installation. Before
contacting support, please refer to this troubleshooting section to see if it provides a solution - support
personnel will likely be directing you to its contents.

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NO POWER (ALL DEVICES)

IS THE RECEPTACLE ENERGIZED?

• If you have a multi-meter or receptacle tester, verify receptacle.
• If not, check the following:
o Try plugging the Eyedro device directly into the wall (bypassing the power bar).
o Is your receptacle on the same circuit as a wall switch that cuts the power to the
receptacle? Try plugging power bar into a different receptacle.
o Is the receptacle on a timer or smart receptacle device that cuts the power? Try plugging
power bar into a different receptacle directly into the wall (bypassing any smart devices).
o Is the fuse/breaker tripped/off? Ensure fuse/breaker hasn’t been tripped at the panel.
o Have you tried a different receptacle? Try plugging a lamp or other appliance into the
receptacle and verify operation.
o Do other devices work in the same receptacle?

IS THE DEVICE PLUGGED INTO A POWER BAR?

• If you have a multi-meter or receptacle tester, verify receptacle.
• If not, ensure the following:
o Is the power bar on a timer or smart receptacle device that cuts the power? Try plugging
into a different receptacle.
o Is the power bar on? If applicable, ensure the power switch is on.
o Does the power bar have a tripped fuse/breaker? If applicable, ensure the reset
button/switch is in the correct position.
o Do other devices work in the same power bar receptacle? Try plugging a lamp or other
appliance into the receptacle and verify operation.
o Have you tried a different receptacle on the power bar?

IS THE 5V ADAPTER OPERATING?

• If you have a multi-meter, verify 5V output from the power adapter. Shield=Ground, Pin=5V
• If you have a wireless system, try using the 5V adapter from the other device.
• If you are going to try a power adapter from another appliance, ensure it matches the output
specification of the one provided with your Eyedro system:
o Voltage: 5VDC
o Current: 0.5A
o Connector: 1.65mm DC barrel
o Polarity: Center pin positive (shield=GND/0V, pin=5V)

CAN YOU SEE THE STATUS LIGHTS?

• Looking through the ports (sensor or Ethernet) on the device faceplate should reveal status lights.
Lights on (in any state) indicate that there is power to the device - Note the status lights and skip
to the appropriate internet and/or wireless communication troubleshooting section(s).
• LED Status (EH*EM and EB*EM systems):
o GREEN/OFF flashing (~1sec) indicates correct operation
o Solid GREEN indicates internet connection issue
o Solid RED indicates wireless connection issue
o RED/OFF flashing (~0.5sec) indicates system error

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NO COMMUNICATION – PART A VERIFY INTERNET CONNECTIVITY (WIRED

AND GATEWAY DEVICES)

HAVE YOU VERIFIED DEVICE HAS POWER?

• Follow troubleshooting tips to verify power.

IS THERE EVIDENCE OF PHYSICAL DAMAGE?

• Is there evidence of physical damage to the port on your Eyedro device (bent/missing pins,
corrosion, or debris)?
• Is there evidence of physical damage to the port on your router/switch/modem (bent/missing pins,
corrosion, or debris)?
• Is there evidence of physical damage to the Ethernet cable (bent/missing pins, corrosion, debris,
frayed or damaged wires/cable jacket or broken/missing retention clips)?
• Ensure the cable is properly secured at both ends and retention clips are not missing.
• Try connecting to a different port on your router/switch/modem.
• If possible, try connecting with a different Ethernet cable.

DOES THE PORT ON YOUR ROUTER/SWITCH/MODEM WORK WITH OTHER

DEVICES?
• Have you tried plugging another device (i.e. laptop) into the same port? Try to use the same
Ethernet cable when testing other devices to remove variables.
• Is the port intended for specific functions or hardware (VOIP, etc)? Try a different port
• Does the port accept traffic from 10Base-T Half-Duplex devices? Old network devices may not
support co-existence or require toggle switches or software configuration set appropriately.
• Verify your router and/or modem is running the most recent firmware versions.

IS THERE A DHCP SERVER ON YOUR NETWORK?

• Can anyone come in and connect a device into your network or do you need to take specific
steps to allow them access?

IS THERE A FIREWALL BLOCKING TRAFFIC?

• Eyedro devices communicate using port 80 (HTTP). All communication to/from the device looks
like standard web traffic.
• Eyedro servers sit behind load balancers and do not use static IP addresses. Any allowance
should be made based on domain and not specific IP addresses.
• Have you tried disabling (temporarily) to see if it resolves the issue?
• If applicable, have you tried connecting to a DMZ port (bypassing firewalls) to see if it resolves
the issue?

HAVE YOU TRIED MINIMIZING THE NUMBER OF NETWORK DEVICES BETWEEN

YOUR EYEDRO AND INTERNET CONNECTION?
• For complex networks with many devices between, try connecting further downstream in your

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network (as close to the internet access point as possible) to see if it resolves the issue.

ARE YOU USING A WIFI BRIDGE DEVICE?

• Try plugging the device into a known working port directly on your switch/router/modem.
• Try plugging the WiFi bridge into a different receptacle or power bar than the one used to power
your Eyedro device.
• Does your WiFi bridge accept input from a 10Base-T Half-Duplex device?

NOTE: Eyedro devices can be configured to operate using static network parameters. To do this, you will
need to contact support and provide the desired IP Address, Gateway, Netmask, DNS1 and DNS2
settings. Your device will need to be active and temporarily connected to the internet for configuration to
be successfully sent to your device.

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NO COMMUNICATION – PART B VERIFY WIRELESS CONNECTIVITY (WIRELESS

DEVICES)

HAVE YOU VERIFIED DEVICE HAS POWER?

• Follow troubleshooting tips to verify power.

IS THE GATEWAY POWERED AND CONNECTED TO THE INTERNET?

• Follow troubleshooting tips to verify your Gateway has power and is communicating with the
Eyedro server (device status shows active in MyEyedro). Follow troubleshooting steps to
establish communication between the Gateway and Eyedro servers before attempting to
troubleshoot wireless connectivity issues.

HAVE YOU OBSERVED THE BEST PRACTICES INDICATED IN THE ALIGN

WIRELESS MODULES SECTION OF THE PRODUCT GUIDE?
• Minimize the number of obstructions between modules where possible (interior/exterior walls,
floors, windows, trees, etc). Line of sight provides best performance.
• Minimize the number of 2.4GHz radiators in close proximity to the modules (WiFi routers, WiFi
devices - including cell phones, tablets and computers/laptops, Bluetooth devices, microwaves,
ZigBee/IEEE 802.15.4 wireless devices).
• Modules should be secured in position with screws, velcro tape or by other means. They should
not be left hanging off of wires because if they are bumped it can affect the signal quality.
• Keep the area around the Eyedro module free from metallic objects.
• Do not lay the Eyedro module on the metal electrical panel - if unavoidable, put an insulating
material, like wood or foam, between the Eyedro module and the metal.
• Do not seal in the panel or other metal enclosure.

DO THE DEVICES WORK CORRECTLY WHEN IN THE SAME ROOM?

• Try temporarily relocating the sensor module closer to the Gateway;
o Move module and power supply (you can leave the sensors installed in the panel).
o During this test, ensure appropriate separation (>18”) between the two wireless modules
(Gateway and Sensor Module) – i.e. Plug it into a receptacle on the other side of the
room.
• If the devices work when in the same room, try to relocate the Gateway closer to the sensor
module or minimize the number of obstructions between the two devices.

ARE THERE MULTIPLE GATEWAYS IN YOUR INSTALLATION?

• Try unplugging all but one Gateway in your installation. Keep the closest gateway connected or
the one with the fewest obstructions in the line of sight from the sensor module under test.

ARE THERE MULTIPLE SENSOR MODULES IN YOUR INSTALLATION?

• Try unplugging all but one Sensor Module (the device under test) in your installation.

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INTERMITTENT COMMUNICATION/MEASUREMENTS

HAVE YOU FOLLOWED THE INTERNET CONNECTIVITY TROUBLESHOOTING

TIPS?

• Follow troubleshooting tips to verify internet connectivity.

HAVE YOU FOLLOWED THE WIRELESS CONNECTIVITY TROUBLESHOOTING

TIPS?

• Follow troubleshooting tips to verify wireless connectivity.

DOES IT DROP OUT AT SPECIFIC TIMES OF THE DAY?

• Is a receptacle or power bar being turned off that provides power to the unit?
• Do you notice issues on any other internet connected devices?
• Has a device joined your network and introduced an IP address conflict?
• Is there a significant increase in the amount of on/off transactions in the building/branch/load
being monitored? Try switching to use polled (10-30 second) mode for detection.
• Wireless devices:
o Is a door being opened/closed effecting the communication between wireless devices?
o Is a 2.4GHz radiator being introduced? Do you come home and set your cellphone or
laptop up near the Eyedro device? Does another wireless device turn on (casting device,
smart appliance, etc)?

IS YOUR DEVICE INSTALLED IN A HARSH ENVIRONMENT?

• If modules are installed in direct sunlight, ensure the temperature is not exceeding maximum
operating temperature.
• If modules are installed in unconditioned spaces (i.e. garages), ensure temperature is not
exceeding minimum or maximum operating temperatures.

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UNEXPECTED MEASUREMENTS

IS YOUR DEVICE REPORTING A MEASUREMENT YOU ARE NOT EXPECTING?

• If available, verify expected measurement with a clamp on current meter.

• Verify device and sensor parameters in MyEyedro and adjust accordingly:

o Do you have the correct sensor type selected in MyEyedro?
o Are your voltage and power factor settings correct in MyEyedro? Note that line voltage
and power factor may fluctuate over time.
o Are your voltage configuration (delta or other) and multiplier settings correct MyEyedro?
o Are you looking at the correct device? MyEyedro allows display groups to be built from
sensors spanning devices, make sure the display group you are looking at contains the
sensors you expect.

• Does the expected reading exceed the maximum rating of the sensor? Use a higher rated sensor.
• Is the sensor clamped around a single current carrying conductor (not an appliance cord or
extension cord)?
o Sensor should be clamped around a line conductor (not neutral or ground).
o Sensor should be clamped around a single conductor.
• Is the sensor closed completely?
o Please ensure that your sensors are closed securely as this can affect your readings.
o You will almost always hear an audible click when you snap the sensors shut.
o If you don't hear the click there is a good chance that the sensor is not closed properly.
o The current sensors can be snapped shut by gently pushing down and forwards
simultaneously.
• Are there signs of physical damage to the sensor (ferrite, hinge, clip, cable or connector) or
Eyedro sensor port?
• Is there a source of magnetic or RF interference?
o Try repositioning module and cabling (as far away as practical).
o Try powering from a different receptacle (as far away as practical)
• Try connecting affected sensor to a different port. Did it follow the sensor or stay with the port?

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