artment of Technical \ ag u AD a | 2LESSON TITLE: Teamwork INTRODUCTION: ‘Upon completion of this lesson, students will recognize and, exhibit proper workplace behaviors. The objectives listed below should be met: OBJECTIVES: Respect the rights of others Be a team worker Be cooperative Be assertive Display a customer service attitude ‘Seek opportunities for continuous learning Demonstrate mannerty Behavior Respect confidentiality EQUIPMENT AND MATERIALS: Module 3 Teamwork. MODULE OVERVIEW: This module concentrates on teamwork. itis vital that employees work as @ team. It is Important not only to thelr personal success and advancement, but also to that of their ‘co-workers and to the company. The supervisor will look for these traits, and those workers who exhibit them willbe rewarded. ‘Supervisors typically identity their expectations to their subordinates. The behaviors ‘mentioned in this modula may not be on the “list.” but you will be held accountable for displaying them. Behaviors are vague and not easily quantified, but the fact remains that they are crucial to success. The absence of the behaviors addressed in the module will contribute to the demise of the employee. We must all strive to recognize the behaviors that lead to success and. eam to display them, 2 \¢Ts oom se anna og bye Gel Der of Te in i Eco et ea pa ct ‘Sareea en penren e aondon eh eben Seat a eae ee eee® od ‘TEAMWORK Respect the Rights of Others {tis often easy for us as individuals to get caught up in our own problems and isolate. ‘ourselves from the rest of the world. Although this tendency seems to be virtually harmless (even if a bit selfish), it can actually be detrimental to our success as students. or employers. Each person possesses his or her own set of beliefs and values. Many of these values are a direct result of the individual's upbringing, while others have been tainted or colored by the individual's experiences. Becauise no two people have the same upbringing and experiences, no two people will have an identical set of beliefs and values. This diversity creates conflict among classmates 0° co-workers. This is ‘compounded in today’s environments due to the cultural diversity that makes up our classrooms and workplaces. {In order to maximize our leaming/working experience, we must be aware of how we differ from our classmates and co-workers. However, being aware of these differences: 's not enough! We must take these variances into consideration when making a decision that will affect others. ‘Once we get into the habit of taking others’ value systems into pley, we actually begin to establish better relationships with others. Oftentimes, we are prejudiced against others without even realizing it; but by making a conscious effort to respect every person as a human being with valid values and beliefs, we begin to see the benefit of diversity and, begin to leam from others. The synergy that results from a good working relationship \with our classmates and co-workers is well worth the intial sacrifice in time that it takes to begin the process of understanding and appreciating others. Bea Team Worker ‘Teamwork has become the buzzword in the last few years. You may have heard of tin the form of group presentations, study teams, quality circles, set-directed work teams, ‘or many of the other guides used. Despite the different names used to express the idea, ‘the concept is tha same. We must all lam to function In teame and work togothor ‘toward a common goal or to solve a common problem. The synergy that results from ‘working together leads to a better solution than any of the members could have developed alone. In the ideal organization, co-workers are more empowered than they were a decade ‘ago. That is, each employee's opinion is taken into consideration and they have more of ‘an input about the direction ot the company. Employees today are not typically given Instructions to follow without their having provided input into the process development. ‘This new respect and responsiblity Is a great opportunity for the employees of today, but only if they posses the necessary team interaction skills! 3 Desmarais cpt yn aa ee Teac a eh te Deo py ot 8 ‘Seatac rpms ‘ts apo oe wha ean te ts ete@ a @ ‘To be a team player, an individual must possess a team spirit and a willingness to work with others. He or she must be tolerant of the ideas and viewpoints of others and assertive enough to offer his/her own opinions. Team members must be careful not to ctticize thelr teammates. They must also be willng to share the spotight or glory of success with their fellow team members. ‘The team wil undouttedly be comprised of individuals with different personalities, beliefs, and levels of experience. Again, we must strive to work together and maximize ‘our working or leaming experience by respecting and leaming from each other. Be Cooperative ‘A cooperative attitude is always a must. Each person, including students and ‘employees, Is always JUdged on hismer wilingness to cooperate with and get along with ‘others. Cooperation often calls for the compromising of certain values or ideas. ‘Although the solution reached from such a compromise will not be your original solution, twill be the optimal solstion because you have worked together to solve a problem. ‘Cooperation also invoNes a wilingness to learn from others and to bend your beliefs. It ‘also requires a willingness to work together. Displaying a cooperative attitude encourages others to be cooperative. This creates @ win/win situation and a positive environment for all people involved. In such an environment, employees are happier and more productive, and the outcomes reached are greater than they would have been with the absence of a cooperative spirt. Be Assertive ‘Another desirable workplace behavior is assertiveness. Assertiveness Is speaking your ‘mind or making your opinions known without being brash or pushy. Being assertive is ‘speaking boldly and wih self-confidence. One assertive person will promote candor in ‘the classroom and/or work environment. This candor will encourage others to voice their ‘opinions. The benefit of having each person's input is invaluable. First of al, each Person foes that he/she has contributed to the solution, he/she will be more committed ‘0 ts implementation. Second, the voicing of one’s opinion tends to stimulate development of opinion from others. ‘Assertiveness can also lead to increased awareness and respect for an individual. ‘Those employees who speak up for themselves and voloe their opinions eam respect ‘from their peers and their superiors. The old saying that the squeaky wheel gets the oll isa prime example of the benefit of assertiveness. Afterall, who is more likely to receive ‘the outcome he/she desires—the person who is brave enough to express concer or fo ‘ask for particular treatment or the one who sits back and does not utter a word? 4 4,2 cae dural cane Pe hol Deana Tel A Een De at prc (aes mp Come cP bap ee aR ae@ Displays a Customer Service Attitude A customer service attitude Is, without a doubt, the most important aspect of an individuals attitude. This applies even to students in a typical classroom and to employees who have Iitle oF no direct contact with the external customer. Customer service is more than knowing that the customer is always right. Customer service is knowing who your customers are and how to treat them. Customers take the form of classmates, instructors, co-workers, supervisors, subordinates, and the traditional ‘external customers. Customers can be anyone whom we serve or who may potentially benefit from the work that we do. Customers should be treated carefully and respectfully because if they do ‘ot feel that they have been treated so, they will no longer be our customers. Too many people provide the same service that we do for a customer to choose to remain dissatisfied for very long! ‘Seek Opportunities for Continuous Learning The person who coined this phrase, “You can't teach an old dog new tricks,” obviously id not have to function as a student or an employee in today’s compettive market. ‘Today all "dogs" must constantly be on the lookout for learning new and improved ways for performing the “ricks" that they already know as well as leaming as many new tricks as possible, We have to face the facts that lifelong leaming is the key to retaining success over a long period of time. We cannot afford the luxury of being complacent in today’s rapidly ‘changing world. Technology forces us to constantly re-leam how to perform a task. ‘Those of us who realize the value of continuous leaming and take advantage of the increasing opportunities for obtaining new kills or improving old ones are the ones who will remain successful for the long haul. Those who do nat recognize the value of ‘Continuous self-improvement or fall to seize opportunities to leam will be bypassed by those who do. Perhaps the old cliché, “Get on board the train or get out of its path", says it best! Demonstrate Mannerly Behavior Manners may seem old fashioned and not a requirement for today’s students and ‘employees, but nothing could be further from the truth, The display of manners is ‘becoming more important each day. Manners are more than saying “Yes, Sir" and "No, Sir" to your ekders. Manners are about treating others the way you would like to be treated—in other words, they are What “The Golden Rule" is all about. Displaying manners is about respecting the views and beliefs of others, 5 8,2 porate ret cp be Guy Deena ot ae At aon Do et omc pa he Soxtmeioet ween Sn a es eas cn 2 nt mo pr® Respect Confidentiality Proprietary information must always be kept in the strictest of confidence. In the working environment, the degree of exposure to such information varies greatly among Industries and also among positions within a company. There are not as many ‘opportunities to test the respect of confidentiality in the classroom as there are in the ‘typical job, but it is still very important. ‘The leaking of confidential information can lead to severe problems on many levels. If the information is of a personal nature, such as the salary of one employee, morale ‘could deteriorate and conflict among co-workers or classmates could arise. if the information is of a financial nature and is leaked to the wrong person (such as the price Of an item if price varies by customer), It could lead to the dissatisfaction or loss of a ‘customer. The loss of a customer may even lead to the downfall or bankruptcy of the ‘company. ‘The examples given above are the obvious results of breach of confidentiality. ‘Sometimes the infraction may appear to be harmlass, but may lead to the loce of “Customer. It is best to always keep information that is of a private nature confidential | we do become privy to such information, we often fail to keep it confidential because ‘we like to feel important and we like for others to see us as someone who is “in the now.” What we dor't realize is that divulging private information does not make us. ‘appear informed, but rather as the person that nobody can trust and as the leader of the. ‘rumor mil@ MODULE 3 Teamwork Activities@ Suggested Activities For Module 3 TEAMWORK Activity Title Time | Frage 1 Employee Evaluations 20 10 2 __ | Team Stats Set-Evatuaton 5 13 3 | Whats int For Me? (WuFM) 10 18 4 | Team Detntton 5 17 5 | Observation Sheet 18 19 6 | Rate Yourset As A Member of Your Class 20 | at 7 [Loston the Moon a | 2 8 Teamwork Case Study 15 26 © | Top Eight Behaviors 16 28 10 | Mutual Respect 2 | 3 +1 | What ls Vour Work attade? 5 20 12 | Applying Human Relations On The Job 5 36 13 | atttudes Case Study 1 | 37 14 | Work Habis 5 39 15 | Bad antudes 5 a 16 | Advancing Attudes wo | 4 17 __| Postivemegatve atitudes 10 | a8 8 {Dis eapan tm ener cap te Gag Depa ef Tc tn i Edt De at pcs my a ‘Sx on wes peasant Cooasaoes cit Dpeanen icine oe hat bacon mg@ a ) Activity Title Time | Fase 18 | Showing A Postive Attude 0 | «7 19 [Ideal Working Condtions 5 4 20 | increase Set-Awareness 5 31 at ‘Self-Analysis 5 53 22 | Masking 1000 | 65 23, | Seven Ways To improve Your Self Image 10 | se 24 | Personal Habits 1% | 6 25 ‘Tips On Human Relations: 10 63 26 | anttudes a | 6 27 | improving Customer Service 10 | 70 28 | Updating Skis 1% | 7 20 | Sey 2 | 7 20 | Human Relatons ao | 78 31 | Number Express si | 65 1 scar tc eepraal sp e Tea At ton Oo at pny a ra paren ‘Sct wo npn bon Seance ae Dpeinen Ton we heen aRu TEAMWORK Activity: Employee Evaluations Materials Needed: Handouts/Transparency: Flaetwood Associate Performance Evaluation Report Directions: Using the attached transparencies, the teacher should show the students an example of an employee evaluation. This evaluation ‘may be given at the end of a 3-month, 6-month, or 1-year period. ‘Make sure that all workplace attitudes and behaviors are highlighted. BO cea 20 Minutes 40 8. Reser a ne annem ae pert of ae wd A Esa, a er pa ‘Semen pomontntan te Goats Se meen Tosa me ne Seen aape @ Module3_ ™@ Activity1_ =m TEAMWORK Fleetwood Associate Performance Evaluation Report Serie” | Secemeeeren” | Stayer” | eseremecee eae Secret Renasearse 8” | Sater erneion ‘SRSFERATION Doe sci wa wal wi ens Hy Ul COE Se aT Al DA TS BSS RS Pa Soro mr eu te , ne | Zoran | EUnatyantawetnen | am pop at wey | £ seca cemcrnaririctes’ | Sncinttmmnan | somc'wagory™” | fanciopiny | Retectcen SSroecheermrmm | Saiyireetig aoe fomenzste | Sica asm a er Sova dees Cy, | Smemacasoene | Spun Anyi | Seta Seeman, | SSeraseemen ts, esse | eer, Scene” | Seremneon | Dt seen mem Seetnctee | Sore smane PROT an Ss ORT a eae Hae Sa TT [ewes | Ziman | stuavecmcmien | £ Unt ens rte nana Sammunatedtenowy | Sagecetacemwey | Rowe” fomamnmtncen | bernie Srrmauee necnas’ | Scag cm” Scootomes | Seam “WEsSGRSSES WHICH TECUNE PROVEN DSSS owes ou GR SASS BO ‘are spear, vGrce, specs owes tes, os (Un ony wears) SS —_—_—_ ESE ‘STRONG POINTS WHICH MAKE ASSOCIATE VALUABLE: Detore noronn wo ou open concaring wi aos as "yay. egy ett, exept queers ee nn own NOR YOW GPE cnoNTIG waco ‘SOmMARY OF PROGRESS ON 08 Llimprowmp __Centonary D becking Ano Dunceepae Wank Crccapante — Ceeternenmost Cl sip most cts ‘eo eo recone you fo orton Lan Pron Baty 1400) eonot Crcenmend yu fr sary crease. ast Sala increase Oy ‘rene otra et@ Module3_ @ Activity1 ™ TEAMWORK MAUGERAL CREAM: Desc eis tw ascii and ates lt te foto tnpare as. Do note wot pte aborptee, Uo compa Securanve soances ‘Work eon and Folowip as ese te Response ee Traneg Progam ‘noe Towace Wonk ae i2 Sotertnet ws porn tn nasa ose Dota Teen ae na toon sag |@ @ Module3 Acti @ TEAMWORK Activity Team Skills Sel-Evaluation Materials Needed: Handouts/Transparency: Teamwork Student Activity Sheet (Team Skills Setf-Evaluation) Directions: ‘Students will use the worksheet to evaluate their team behaviors. BOC aed@ Activity 2 TEAMWORK Team Skills Self-Evaluation Evaluating your team skils can help you identity your strengths and weaknesses as a team member. When you know what your weaknesses are, you can set goals to Improve your team skils. When you know what your own strengths and those of your teammates are, you can function more efficiently as a team. Rate each of the following statements as they relate to you in a group situation. 1. When I am working with @ group, | make an effort to be supportive and encouraging to other team members, even if | don't agree with what they are saying. ‘[Link] Often B. Sometimes. C. Occasionally. Never 2, listen closely to what cthers say, and | ask for clarification if | am not sure what they mean. ‘A. Very Often [Link] ©. Occasionally _D. Never 3. When another member of the group is disruptive or puts down other members’ suggestions, | call attention to his or her behavior and suggest a better approach. ‘[Link] Often B. Sometimes. C. Occasionally _D. Never ‘Note that the preferred response would always be “A. Very Often.” acca cra pnt be Cage Dnt teed Mit tv Dera em ya et 8 ‘estates wi pomnsinbon te Crrahenard eben Teen et has Cacao i gee eaModule 3 Activil TEAMWORK ‘Activity: What's in It For Me? (WIIFM) Materials Needed: Handouts/Transparency: Work Ethics and Human Relations on the Job: Teamwork Student Activity Sheet (WIIFM — What's in tt For Me?) Directions: ‘Students will complete the worksheet by identifying good and bad team attitudes. An answer key is provided below. nt aRue vary. BT e tet ® SUM 15 it eames nr arpa ep ye Ge eat ot Tel Eoin De tne yp lhe ‘Seo wt posasebon Se Stason oe nso oe hens eg apajodule 3 Activity 3 TEAMWORK WIIFM—What’s In It For Me? Can you tell good WIIFM from bad WIIFM? Read the following six comments. In the blank next to the comment write good or bad. Good means that the comment is ‘supportive of teamwork, and bad means that the comment is destructive of teamwork. 1 J don't care who wins the game as long as I'm high scorer. 2 | Jove to work in teams. Everybody on the team gets the same grade so why ‘should | knock myself out? 8. ____If we can figure out why this electric sander keeps shorting out, sales will go Up and the year-end bonuses will be bigger. 4. ___ know what's causing the problem, but '™m not going to tell anybody because ‘that way somebody else will get the credit, 5. ____Everybody knows Harry Is slow—he's good, but he's slow. If we pitch in, we ‘can increase the team's productivity and well all look good. 6 It's a good feeling to work with a team. When we finish a project, we know that we all had a part init. Be prepared to discuss your answers with the class and to explain why the good \WIIFMs will help a team function well and why the bad ones will not. 48 ‘4 Dis mact wa onary Depe ret Tate hd Edt Oe at pce ay a ‘scinttts wtpomas ont Comousar ass Dewan Wes oe hata ashe eae&® Module 3 Activity 4 TEAMWORK ‘Activity ‘Team Definition Materials Needed: Handouts/Transparency: Team Definition: “A team is @ group of people who depend on one another's skis and expertise and who are focused on achieving the same goal” Directions: Instructors may use this sheet as a transparency when defining teams. Brea ig Ea rer {a amet wna supra rt One Deo et Ta an et tan. ot mpc ry a te (eatertuoa emp eewotae tn ape Taal tt ha Caio ger) A team is a group of people who depend on one another’s skills and expertise and who are focused on achieving the @ same goal.Activity: Observation Sheet to be used with team activities Materials Needed: Handouts/Transparenoy: Observation Sheet Directions: Instructors may give this sheet out as an evaluation after each group activity. Reet Sra O i ronan nanny nt Onl Depa eval ta Een, Do toa pt of he ‘Sversihe orepomatn tm te Carmetone ora! Tao has Caio anges epoareoO Module 3 Activity 3 Observation Sheet 1. Who in he group emerged as a leader? TEAMWORK 2. Was the workoad shared evenly or did one or more of the group members do. most of i? 8, What evidence do you have of group members helping one another? 4. Give examples of group members acknowledging the people responsible for ‘pectic accomplishments, 5. Give examples of group members coordinating their efforts with those of co- workers. 6. How did group members relate to one another? 20 {Ris eecumet sc oman com ye Gee Depa tech nhs Ean Do retrace yp fe ‘Seer uit wien oman as tte Dept lacs ed Aa Gaston oe ways ene.Module 3 TEAMWORK Activity 6 Activity: Rate Yourself As A Member of Your Class Materials Needed: Handouts/Transparency: Work Ethics and Human Relations on the Job Directions: Students may use this exercise to measure his or her team/classroom participation. React 20 Minutes 21 2,2 poet mc sonoma cpa yma Gege eprel Ta an ha Ean Do at pei tpt 8 ‘amet nena (Sob bor ose uo hates Sas@ ay Module 3 Acti TEAMWORK Rate Yourself As A Team Member Whether the team (or class) is informal or formal, you will get more out of it it you parcpate acively. In adelion to being prepared, acne patpation requires that you 36 following: ‘+ Pay attention. Use your listening skis to follow what's going on. In most situations, it |s appropriate to take notes. ‘¢ Acknowledge what other people think and feel. Even if you disagree with them, you should not tear down the ideas of others, Be assertive. Speak up when you have something to say. '¢ Contribute your own ideas. Realize that what you think may have value for the ‘group. ‘¢ Be courteous. Remember that groups are more productive when members ‘cooperate with one another. How well do you function as a member of your team or class? Think about the last few ‘sessions you have attended, and then answer these questions: 1. Whatdo you do, if anything, to prepare for meetings? 2, Do you take notes? 3. What do you do if you disagree with something that's sald? 4. How frequently do you participate in class discussions? 5. Are you courteous to other group members?TEAMWORK Activit @ Module 3 Activity Lost on the Moon Materials Needed: Handouts/Transparency: Lost on the Moon, answers to handout Directions: Instructors may place students into groups to conplete this activity to encourage teamwork. (Notice that answers may vary somewhat from those given on the answer key.) Rte ict 30 Minutes Oo 5 documet ane ip cuay ones ‘SDRSTSn eas ea arma oa at aceActivi + 38 LostontheMoon <% w You are in @ space crew originally scheduled to ge rendezvous with a mothership on the lighted side of the moon. Mechanical difficulties, however, have > forced your ship to crash-land at a spot some 200 miles from the rendezvous point. The rough landing * damaged much of the equipment aboard. Since survival depends on reaching the mothership, the ‘most critical tems available must be chosen for the * 200 mile trip. Below are listed 15 Items left intact after the landing. Your task is to rank order them in terms of their importance to your crew in this attempt to reach the rendezvous point. Place number 1 by the most important item, number 2 by the second most important item, and so on, through number 15, the least important. TEAMWORK Box of matches _——Food concentrate 50 feet of nylon rope Parachute ——Forabe heating unt Two 45 calber pols _———One case of dehydrated milk Two 100 pound ane ong Beater map ot mors sonatas) ——Life raft —Mepnatic compass a % 4 Shale of water Signal fares _——Firsi-Aid kit containing injection needs = 3 Solar-Powered FM recelvertrenemiter See Sy ee Reproduced tom The 1882 Annual for FacRatrs, Trainers, and Consutant, J Wim Petter and Leonard . Gooden Ector, San Diog, Calor: Univarsy Associates, 182. Wie ae ye 24 arco wc mt xprab Gg apne Tae na Eat De tpn ay a ‘Steere tn pao ‘Si bp sac ean ps areModule 3 TEAMWORK ae ws LostontheMoon forced your ship to crashand at a spot some 200 miles from the rendezvous point. The rough landing * damaged much of the equipment aboard. Since survival depends on reaching the mothership, the ‘most crical items avaliable must be chosen for the oe 200 mile trip. Below are listed 15 items left ntact ator the landing. Your task isto rank order them in terms of their importance to your crew in this attempt to reach the rendezvous point. Place number 1 by the most important item, ‘number 2 by the second most important item, and so on, tough number 15, the least important. ‘Some answers are negotiable. The main objective of this exercise Is for students to practice decision-making skls as a team, —15_Box of matches 4 Food concentrate ‘B__50 fost of nylon rope 8 Parachute sik —18Portable heating unt —11_Two .45 caliber pistols -12_One case of dehydrated milk 17 Two 100 pound tanks of oxygen —3_ Stellar map (of moon's constellations) 7 —9_Life raft * 14 Magnetic compass w w 25 gallons of water “{) 10 Signal fares Z_FistAid Ki containing nection noedies WS akg —5__Solar-Powered FM recelver-transmitter Se ee Reproduced tom The 192 Annual for Facttatrs, Trners, ard Conautants, J. WitaPieter and Leonard. Goodsto, Eto, San Diego, Calton: Unveraty Assocs, 1682, oe 25 on sear st nmr pry ba Gag Dern ot Te dha Een Oo mt gin ay et ie ‘tnt ort we sss bon he Strano’ te Cpanpas Tosaca sana Ea ees Activity 7O° Module 3 Activit TEAMWORK Activity: Human Relations Case Study Materials Needed: Handouts/Transparency: Teamwork Case Study Directions: Students may work in groups to discuss this case study. They should be prepared to defend their decision in a clase discussion. ‘Answers may vary. MOH 15 Minutes 26 2s oma se omar oy Gag Opn of Tac a it enon. Oma mpc oe ‘stro waunpaasoton ‘Tonbipetnen Teton aha Eaions te ape pbs= a > @ TEAMWORK Teamwork Case Study Jeff was one of several employees in a small department where productivity depended. upon the close cooperation of everyone involved. He had a high potential and lived up to It, producing more than anyone else in the department. However, Jeff liked to work alone. He seldom volunteered to help his fellow workers. Many of the people who worked with him felt that he had a superior attitude, and they resented it. AS a result, the department was split between Jeff and the others. Jet's supervisor gave a lot of thought to the problem and looked at it this way. Atthough Jeff was producing at the highest level in the department, the total productivity of the department had not gone up since he Joined the group. Instead, it had gone down slightly. Could it be that Jeff had done more damage (through poor human relations) than good (by his high personal productivity)? The supervisor came to the conciusion that Jeff was an outstanding employee when viewed alone, but that he was a very poor employee when viewed as a member of a group. ‘A few weeks later, the supervisor was promoted to a more responsible position, and ‘management had to come up with a replacement. They decided to promote someone from outside the department. When Jeff discovered that he was not chosen, he demanded an explanation. He was told that he was the highest producer in the department but that his human relations skils were not up to standard. Management felt the other workers in the department would not respect him as their supervisor. Do you agree with management's decision to pass over Jeff even though Jef was the ‘best producer? How responsible do you feel the supervisor was for Jeff's being passed over?oO Module 3 Activity 9 TEAMWORK Activity: ‘Top Eight Behaviors Materials Needed: Handouts/Transparency: The Top Eight Behaviors That Cause On- the-Job Difficuties Directions: ‘Students will participate in a teacher-led discussion to identify and discuss the top eight behaviors that cause on-the-job difficulties, Mice SEM nied o a x 28 2 cat nc an op ne Depart of Tea oOo mec ya ‘Somer wot wn pense Se Canna oe bepawan Ta tt hot asaons ta peo@ Module3_ @ Activity9 m& TEAMWORK The Top Eight Behaviors That Cause On-The-Job Difficulties 1. Dishonesty and lying 2. Irresponsibility, goofing off, and attending to personal business on company time 3. Arrogance, ego problem, and excessive aggressiveness 4. Absenteeism and lateness 5. Not following instructions or ignoring company policies 6. Whining or complaining about the company or the job 7. Absence of commitment, concern, or dedication 8, Laziness and lack of motivation and enthusiasm Other negative behaviors include lack of character, inability to get along well with others, disrespect, displays of anger or pettiness, making ill-informed decisions, and taking credit for work done by others, “Source: Otce Adninkraton and Automation (Feb, 1885), 8Module 3 Activity 10 TEAMWORK Activity: ‘Mutual Respect Handout ‘Materials Needed: Handouts/Transparency: Mutual Respect Directions: ‘Students will work in groups to answer questions to scenarios on ‘the Mutual Respect Handout. They should be prepared to discuss their solutions with the entire class. Answers may vary. Bcc 20 Minutes 27 eat snr anager ye ce me Sr ont Tent En Do mun ay a cs Deena ot Test at Cason re® Module 3 Activity 10 TEAMWORK Mutual Respect ‘A Guide to Developing Erfective Relationships with Co-workers and Supervisors When communicating with others, stive to: ‘+ develop and maintain a positive working relationship with your co-workers and with your supervisor ¢ inform your supervisor upon completion of each assigned task ‘¢ be willing to assist co-workers when you are able ‘¢ when you are unable to complete an assigned task by the deadline, consult with your supervisor as soon as possible + inform your supervisor ofthe problems that you are unable to solve on your own treat everyone with respect * be polite Describe the proper response to achieve effective communications in each of the following situations. 1. Your supervisor has asked that you duplicate and bind 20 training manuals by next Thursday. He has hired several new employees, and they wil begin their orientation next week. You have the only available copy of the training manual on your computer. Your master hard copy was accidentally iscued at the last Orientation. The laser printer in your office is an older model and has required ‘constant repair. Today, when you begin to print out a new "master hard copy’, you discover that you are having printer problems. You call Mr. Johnson, the ‘service repairperson, to repair t. Mr. Johnson informs you that your maintenance. agreement has expired, and he is unable to make a service call until a new agreement is signed, ‘What would you say to Mr. Johnson? To your supervisor? 2 You are extremely proud of yourself because you recently completed a tough ‘assignment ahead of schedule, Penny in Accounts Hecelvable was scheduled 10. help you with the project, but each time you called her, she came up with an. excuse, What would you say to Penny? Your supervisor? Penny's supervisor? Other co- workers? 31 2,2 eomet sc gman pat he Sal cmp of Tc an et san Dt msn yo ‘Stet wt pomasonon so Coenen’ he bcars Yaca as Racers sages Seana@ Module 3 Aci TEAMWORK ‘3. A friend of yours is unable to make a trip, and you have been invited to take her place. It sounds lke the vacation of a lifetime. The only problem is that you have to leave on Friday, which is the day after tomorrow, and you are scheduled to work. What do you do? What do you say to the person who Invited you? What do you ‘say to your supervisor? 4. Your supervisor gave you an assignment with a two-week deadline, Tomorrow Is. the deadline, and you realize that you are not able to complete the project. What do you do? Should you mention this to your supervisor? If 80, how? Should Yyou ask a co-worker for assistance? If so, whom would you select and how would you ask for help?7 c ® Module 3 Acti 1 TEAMWORK ‘Activity: What Is Your Work Attitude? ‘Materials Needed: Handouts/Transparency: What Is Your Work Attitude? Directions: ‘Students will complete handout. Instructor should lead students in a discussion of responses to each assigned activity, Bc PenceModule 3 nhl TEAMWORK What Is Your Work Attitude? Complete the following questions by circling Yes or No. 1. Do you smile otten? YES No 2. Are you wiling to change when needed? YES No 3, Afe you able to see the other person's point of at RO! view? 4. Do you complain? YES No '5. Do you accept the responsibilty for mistakes? YES NO 6. Do you think of the good in others? Yes NO 7. Do you etticize others? YES No @ 8. Do you look the other person in the eye when YES No bd ‘speaking? 9. Do you respect the ideas and opinions of YES No others? 10. Do you have a variety of interests? YES NO. What areas need improving? ‘Are you wiling to improve in those areas? Explain how you plan to improve those areas. ~Common Essent Etsmants Success Emsoymant 34 Res eee re sop. ne Onna ae tenn ya ‘tents mt porno Catone Sabeseea asa hess i gesteTEAMWORK Activity 12 Activity: Applying Human Relations On The Job Materials Needed: Handouts/Transparency: Applying Human Relations On The Job Directions: ‘Students will complete handout. Instructor should lead students in a discussion of responses to each assigned activity. Svagested Answers: BCC Trt 35 22a seo se ara poe Gel Daal Tel i sen, De mt pte ay a ie ‘ame menpamason ‘tte iguana ee hat aston yap> Module 3 Activity 12 TEAMWORK Applying Human Relations On The Job INSTRUCTIONS: In the folowing examples, check the action you think will be best. 1. Gerald has worked at Big Ten Manufacturing Company for two days. On the second day, some of the other workers go out to lunch together. They do not ask Gerald to join them. Gerald should: @ ask his boss what he is doing wrong, ——b. _bemacand hurt that he was not invited, ——®. realize that after he has been there longer he will probably be included inthe company. 2, Its Jennifer's first day on the job at Jensen Hat Factory. She is very anxious to ‘make friends. She should: ——2 spend the first day “chatting” with her co-workers. find outall she can about each co-worker. relax and lat friendships develop. b. ‘3. Juan is very good at writing accounting programs to be used with the company’s ‘new computer. Tom, on the other hand, is having trouble. Tom must have a program ‘written by the end of the week. Juan shoul: a. not try to help him. b. do the Frogram himself and let everyone know he did .©. work with Tom to see where he is having trouble, 4. Marsha works at Skataland, Lately, her friend Joan, who also works there, has been arriving late and leaving early. Marsha must “cover" for Joan when this happens. ‘2. inform the manager ofthe problem. b. talk to Joan, explain her feelings, and tell her that if it continues, she will repar it to the manager. ——* keep “covering” for Joan, ~Commen Essent Elements, Hunan Relation and Personally Developmentry Module 3 Activity 13 TEAMWORK Activity Attitudes Case Study ‘Materials Needed: Handouts/Transparency: Altitudes Case Study Directions: ‘Stucents will complete handout. Instructor should lead students in a discussion of responses to each assigned activity. Answers may vary. Breit 10 Minutes