Question 1:- What is Account Receivable?

Answer:-is the money that a company has a right to receive because it

had provided goods & Services to its customer.

Receivable Received

Billing Payment/Cash Application-

Customer Account Dr Bank Account Dr

To Sales Account To Customer Account
Most Important

Order to Cash Cycle

1. Creation of Sales order:- Sales Team

What is Sales Order:- It is an agreement between seller & buyer & it is

created by Seller. (VA01)

2. Check the availability of the Product:- Sales Team (MMBE)

3. Credit Limit of the customer:-Sales Team

Credit Card:- 1,00,000

Mobile:- 50000
Balance 50000
W.Mac;- 40000
Balance 10000
Payment:- 30000
Balance:-40000
4.Release the Product:- Order Management Team (VL01N):-

Cost of Goods Sold (COGS) Account DR---Expense

To Inventory Account---Real Account

5. Generate the Bill/Invoice:- VF01:- Billing Team:- Account Receivable

Customer Account DR----Receivable--Personal--Dr the Receiver
To Sales Account---Nominal:- Income --->cr

(Receivable)

6. Allocate the payment received from Customer:- F-28/F-26:- Cash

Application
Bank Account Dr---------Real Account:-
To Customer Account:-

7. Reconciliation :- Match :-

8. Reporting
Question:- What is the difference between O2C & AR?

Answer:-O2C is a cycle & AR is a part of it.

Question:- What is O2C Cycle?

Answer:- O2C cycle starts with creating the Sales Order then we have to check
the availability of the Product & the credit limit of the customer then the
order management team release the product & pass the accounting entry
COGS Account Dr
To Inventory Account.
Then the Billing team generate the Invoice by VF01 & Pass the accounting entry
Customer Account Dr
To Sales Account
Then the cash Application team allocate the payment receive from customer
& Pass the accounting entry
Bank Account Dr
To Customer Account
Payment could be applied, unapplied or unidentified depends on payment
received.
Then we have to reconcile the customer account & Report to the management.
Question:- What are components of O2C Cycle?
Answer:-

1. Creation of Sales order:- Sales Team

What is Sales Order:- It is an agreement between seller & buyer & it is

created by Seller. (VA01)

2. Check the availability of the Product:- Sales Team (MMBE)

3. Credit Limit of the customer:-Sales Team

Credit Card:- 1,00,000
Mobile:- 50000
Balance 50000
W.Mac;- 40000
Balance 10000
4.Release the Product:- Order Management Team (VL01N):-
Cost of Goods Sold (COGS) Account DR
To Inventory Account

5. Generate the Bill/Invoice:- VF01:- Billing Team:- Account Receivable

Customer Account DR----Receivable
To Sales Account

6. Allocate the payment received from Customer:- F-28/F-26:- Cash

Application

7. Reconciliation

8. Reporting
Question:- How many departments are involved in O2C Cycle?
Answer:-

1. Sales Team:- Creation of Sales Order, Availability of the Product

2. Order Management Team:- Release, Pack & get it delivered to the customer

3. Billing AR:- Creation of Bill/Invoice, Credit Note FB75

4. Cash Application:- Payment allocate from customer, Customer Statement &

Recon

5. Collection:- Overdue Invoices chase the customer over mail or call.

6. Dispute Management/Deduction:-Resolve the dispute between Co & the

customer.
 Client (Company)
Group of Companies
TATA, Callaway US Co Code:-AU
Co Code:-IN
5100
2700

Distribution
Sales Org:- Division:- HG &
Channel:- DL &
CASO SG
CO

Sales Area

Sales Office:- Sales Group,

DEL SHG & SSG

Plant CAPL SL:- HG & SG Purchase (MM)

 1. Create Customer (CMD)

2. Create Material

3. Create Conditions

4. Create Sales Order

5. Link Sales Order with Inventory & Check Stock

6. Release Material

7. Generate Billing
Customer Creation is the work of CMD Team (Customer Master Data )

T Code is BP to Create, Modify or Display the Customer

1. General Details:- Name, Address, GST, Bank Details etc

2. Co Code:- FLCU00, Recon, Payment Terms
3. Sales & Dis:- FLCU01:- Order, Billing, Shipping etc.

Click on Organization to create Customer

1. Create the role of General First:- 000000 Business Partner General

It Contains:- Name, Address, GST No, Bank Details of Customer

1. Click on Display/Change Icon & Select the BP role as FLCU00
1. Click on Company Code
1. Delete Company Code & Enter 2700 (Our Company Code)
1. Payment Terms is the terms between Seller & Buyer for receiving the
payment. It could be immediate, 30days or 60 days depend on
Customer to Customer
1. We have to Extend the roles to FLCU01 for Sales & Distribution
1. Bill to Party:- Where Invoice Need to Send
2. Ship to Party:- Where Product need to deliver
3. Sold to Party:- Who Place the Order
4. Payer:- Who Pays for the goods
Material Creation is the work of MDM Team (Master Data Management)
Comes under Material Management Module.

We create material for Purchasing, Selling & Production purpose.

MM01 is the T Code to create Material

MM02 is the T Code to Modify Material
MM03 is the T Code to Display Material
1. Basic, Data 1, 2. Basic Data 2, 3. Sales Org Data 1, 4. Sales Org Data
2, 5. Sales General Plant/Data, 6. General Plant Data 7. Accounting 1
In Basic Data 1, We have to fill the below fields
In Basic Data 2, Nothing to Fill here
In Sales Org 1, Fill the below 2 fields.
In Sales Org 2, Mention the Account Assignment Group
In Sales General Plant, Fill Below Details
In Accounting 1, Fill Below Details & Save It
Give the Material No, Select Views & Enter it.
Give the below details & Enter it.
Make the changes as per your requirement & Save it.
To Display Material MM03 is the T Code.
This is done by the Pricing Team.

Here we have to define the Pricing conditions like Price, Discount,

Freight, Tax etc.

PR00 for Price

K004 for Discount
KF00 for Freight
MSWT for Tax
Enter the details & Save it.
K004 for Discount

Enter the details & Save it.

What is Sales Order?

Sales order is an agreement between seller & buyer & it is created by

seller. It Contains Name of Customer, Quantity, Price, Additional
Charges like Freight, Discount, Tax, delivery date, Place of delivery etc.

Who creates the Sales Order?

The Seller creates the sales order. It means the Sales Team creates the
Sales Order.

What is the T Code to Create the Sales Order?

VA01 is the T Code to create the Sales Order

What is Purchase Order?

Purchase order is an agreement between buyer & Seller & it is created

by buyer. It Contains Name of Supplier, Quantity, Price, Additional
Charges like Freight, Discount, Tax, delivery date, Place of delivery etc.

Who creates the Purchase Order?

The Buyer creates the Purchase order. It means the Purchase Team
creates the Purchase Order.

What is the T Code to Create the Purchase Order?

ME21N is the T Code to create the Purchase Order

What is Difference Between Sales Order & Purchase Order?

Sales Order is created by Seller or Sales Team while Purchase Order is

created by Purchaser or purchase Team.

Sales Created is created by VA01 while Purchase order is created by

ME21N.

Which is created First Sales Order or Purchase Order?

Purchase Order is created first, on the basis of it, we have to create the
Sales Order.
Fill the details & Enter it
To Change Sales order VA02 is the T Code
To Display Sales Order VA03 is the T Code
To Change Sales order VA02 is the T Code
To Display Sales Order VA03 is the T Code
Make Changes & Save it
To Display Sales Order VA03 is the T Code
To Check whether the SO is open or Complete
To Display Sales Order VA03 is the T Code
Here we have to link the SO with the Material, In Companies we don’t
do this step as we have a separate Material Management team for the
inventory management.
Order Processing is the work of Order Management Team

Here Accounting Entry is created

COGS Account Dr
To Inventory Account
Billing is the work of AR Billing Team

Here Accounting Entry is created

Customer Account Dr
To Sales Account
Posting Keys

Dr Cr
GL (General Ledger) 40 50
Customer 01/05 15
Vendor 21/22 31

Document Type:- Nature of Transaction

Automatic Bill:- RV
Manual Bill:- DR
Payment:- DZ
Credit Memo:- DG
Sales Team Mail to Order Management Team

Hi Rohit,

We have created the sales order against No 8409 of Qty 25 to MK

Enterprises.

Could you please release the material & Confirm the same to the Billing
team for Invoice generation.

SO attached for your reference.

Thanks & Regards,

Dinesh
Order Management Team Mail to Billing Team

Hi Ravi,

We have released the product against SO No 8409 & order release No

is 80006587.

Picked Qty is 25.

Could you please generate the Invoice & share the soft copy with the
team.

Thanks & Regards,

Dinesh
Verify the details on the mail received

2 Way Match:- The Price & qty which is coming in VF01 should be
match with SO. (VA03)

3 Way Match:- The Price & qty which is coming in VF01 Should be
match with SO & delivered qty.
Billing Team Reply to Sales Department & Order Management team

Hi Team,

We have generated the Bill & attached the soft copy of Invoice for your
reference.

Inv No 90005847

Thanks & Regards,

Billing Team
Order Management Team Mail to Billing Team

Hi Ravi,

We have released the product against SO No 8409 & order release No

is 80006659.

Picked Qty is 15.

Could you please generate the Invoice & share the soft copy with the
team.

Thanks & Regards,

Dinesh
Hi Team,

We have generated the Bill & attached the soft copy of Invoice for your
reference.

Inv No 90005847

Thanks & Regards,

Billing Team
When we missed to do the costing part in Extras Tab, Go to VA02 T
Code & do the costing by clicking on Extra Tab
When we wrongly mentioned the schedule line (Delivery Date), we have
to go back & enter the correct delivery date un Selection date filed.

Check the Schedule line in VA02 or VA03 T Code & Enter the Same in
VL01N T Code.
When we missed to mention the picked quantity, this error will occur.
So have to go back & we need to mention the picked quantity.

We have to Enter the Picked Quantity.

When we forgot to update the material in stock by MIGO, So we have to
update the stock by MIGO.

MIGO need to be completed before VL01N

When we forget to click on Post Goods Issue & Direct Save the Entry

We have to go to VL02N & Click in Post goods Issue

When we do the order release again by VL01N, so we need to check the
sales order by VA03 & click on the document flow to get the order
management number

We have to check the document flow by VA03

When we do the order release again by VL01N, so we need to check the
sales order by VA03 & click on the document flow to get the order
management number
Question 1:-What is Sales Order?

Sales order is an agreement between seller & buyer & it is created by

seller. It Contains Name of Customer, Quantity, Price, Additional
Charges like Freight, Discount, Tax, delivery date, Place of delivery etc.

Question 2:- Who creates the Sales Order?

The Seller creates the sales order. It means the Sales Team creates the
Sales Order.

Question 3:- What is the T Code to Create the Sales Order?

VA01 is the T Code to create the Sales Order

VA02 is the T C0de to Edit the Sales Order
VA03 is the T Code to Display Sales Order
Question 4:- What is Purchase Order?

Purchase order is an agreement between buyer & Seller & it is created

by buyer. It Contains Name of Supplier, Quantity, Price, Additional
Charges like Freight, Discount, Tax, delivery date, Place of delivery etc.

Question 5:- Who creates the Purchase Order?

The Buyer creates the Purchase order. It means the Purchase Team
creates the Purchase Order.

Question 6:- What is the T Code to Create the Purchase Order?

ME21N is the T Code to create the Purchase Order

Question 7:- What is Difference Between Sales Order & Purchase Order?

Sales Order is created by Seller or Sales Team while Purchase Order is

created by Purchaser or purchase Team.

Sales order Created is created by VA01 while Purchase order is created

by ME21N.

Question 8:- Which is created First Sales Order or Purchase Order?

Purchase Order is created first, on the basis of it, we have to create the
Sales Order.
Question 9:- What is Account Receivable?

Answer:-is the money that a company has a right to receive because it

had provided goods & Services to its customer.

Receivable Received

Billing Payment/Cash Application

Customer Account Dr Bank Account Dr

To Sales Account To Customer Account
Most Important

Question 10:- What is Order to Cash Cycle

1. Creation of Sales order:- Sales Team

What is Sales Order:- It is an agreement between seller & buyer & it is

created by Seller. (VA01)

2. Check the availability of the Product:- Sales Team (MMBE)

3. Credit Limit of the customer:-Sales Team

Credit Card:- 1,00,000

Mobile:- 50000
Balance 50000
W.Mac;- 40000
Balance 10000
Payment:- 30000
Balance:-40000
4.Release the Product:- Order Management Team (VL01N):-

Cost of Goods Sold (COGS) Account DR---Expense

To Inventory Account---Real Account

5. Generate the Bill/Invoice:- VF01:- Billing Team:- Account Receivable

Customer Account DR----Receivable--Personal--Dr the Receiver
To Sales Account---Nominal:- Income --->cr

(Receivable)

6. Allocate the payment received from Customer:- F-28/F-26:-

Cash Application
Bank Account Dr---------Real Account:-
To Customer Account:-

7. Reconciliation :- Match :-

8. Reporting
Question 10:- What is AR Cycle?

1. Generate the Bill/Invoice:- VF01:- Billing Team:- Account Receivable

Customer Account DR----Receivable--Personal--Dr the Receiver
To Sales Account---Nominal:- Income --->cr

(Receivable)

2. Allocate the payment received from Customer:- F-28/F-26:-

Cash Application
Bank Account Dr---------Real Account:-
To Customer Account:-

3. Reconciliation :- Match :-

4. Reporting
Question 11:- What is the difference between O2C & AR?

Answer:-O2C is a cycle & AR is a part of it.

Question 12:- What is O2C Cycle?

Answer:- O2C cycle starts with creating the Sales Order then we have to check
the availability of the Product & the credit limit of the customer then the
order management team release the product & pass the accounting entry
COGS Account Dr
To Inventory Account.
Then the Billing team generate the Invoice by VF01 & Pass the accounting entry
Customer Account Dr
To Sales Account
Then the cash Application team allocate the payment receive from customer
& Pass the accounting entry
Bank Account Dr
To Customer Account
Payment could be applied, unapplied or unidentified depends on payment
received.
Then we have to reconcile the customer account & Report to the management.
Question 12:- What is AR Cycle?

Answer:- The AR Cycle Starts with the generating the Invoice by VF01 & Pass
the accounting entry
Customer Account Dr
To Sales Account
Then the cash Application team allocate the payment receive from customer
& Pass the accounting entry
Bank Account Dr
To Customer Account
Payment could be applied, unapplied or unidentified depends on payment
received.
Then we have to reconcile the customer account & Report to the management.
Question 13:- What are components of O2C Cycle?

Answer:-

1. Creation of Sales order:- Sales Team

What is Sales Order:- It is an agreement between seller & buyer & it is

created by Seller. (VA01)

2. Check the availability of the Product:- Sales Team (MMBE)

3. Credit Limit of the customer:-Sales Team

Credit Card:- 1,00,000
Mobile:- 50000
Balance 50000
W.Mac;- 40000
Balance 10000
4.Release the Product:- Order Management Team (VL01N):-
Cost of Goods Sold (COGS) Account DR
To Inventory Account

5. Generate the Bill/Invoice:- VF01:- Billing Team:- Account Receivable

Customer Account DR----Receivable
To Sales Account

6. Allocate the payment received from Customer:- F-28/F-26:- Cash

Application

7. Reconciliation

8. Reporting
Question 14:- How many departments are involved in O2C Cycle?

Answer:-

1. Sales Team:- Creation of Sales Order, Availability of the Product

2. Order Management Team:- Release, Pack & get it delivered to the customer

3. Billing AR:- Creation of Bill/Invoice, Credit Note FB75

4. Cash Application:- Payment allocate from customer, Customer Statement &

Reconciliation.

5. Collection:- Overdue Invoices chase the customer over mail or call.

6. Dispute Management/Deduction:-Resolve the dispute between Co & the

customer.
Question No 15:- What is payment terms?

Answer:- Payment terms means the terms between seller & buyer for receiving
the payment. It could be immediate, 30 days or 45 days depends on Customer
to customer.

Question 16:- What is the payment terms in your organization?

Answer:- Generally we have a payment terms of 30 days after that the invoice
get overdue.

Question 17:- What is due, undue, overdue invoice & past due invoice?

Answer:- Due Invoice means the payment has to be received now.

Undue means the invoice which is not due for payment.

Overdue Invoice means the invoice in which the due date is over and
now it is overdue for payment & company has yet to receive the payment.

Past Due Invoice:- Means the invoice in which payment has been received in
overdue period.
Question 18:- What is the Journal Entry at the time of Billing?

Answer:- Customer Account Dr

To Sales

Question 19:- What is the Journal Entry when customer returns material? (FB75)

Answer:- Sales Return/Inventory Account Dr

To Customer Account

Question 20:- What is the Journal Entry at the time of Issuing goods?

Answer:- Cost of Goods Sold Account Dr

To Inventory Account
Question 21:- We have sold goods to customer of Rs 50,000 with the payment
terms of 30 days. We will give you the discount 2% if payment made with in
15 days & Customer made the payment on 14th day. what does it indicate?

Answer:- It means that we have to give discount of rs 1000 to the customer

as the customer has made the payment in 14 days.

Customer Account Dr 50,000

To Sales 50,000

Bank Account Dr 49000

Discount Allowed Account Dr 1000
To Customer Account 50000

Question 22:- What is the ratio of the billing to Cash Application?

Answer:- Its 20:80, 20 for Billing & 80 for Cash App.

Question 23:- What is the process of billing in your current Organization?

Answer:- First, the sales order is generated by the sales team mentioning
the Description of goods, Quantity, rate etc and save it.
On the basis of SO created, the order management team release the order &
Share the document no with us.
On the basis of document no shared by the order management team via email
we have to generate the invoice by VF01 & here the accounting entry is created
customer Account Dr
To Sales

Question 24:- What parameter you need to check before generating any
invoice.

Answer:- Before generating any invoice we need to check the 2 way match. It
means the price & quantity that are coming in the VF01 should be match with
the Sales Order & we also need to check the same with the order released
by the order management team. If there is any mismatch we need to approach
to the concerned Team (Sales Team or the order management team) & ask them
to provide the justification.
Question 25:- On which T Codes you are currently working On?

Sales & Dis

Answer:- VA03, VF01, VF02, VF03, F-28, F-26, F-32, FBL5N, FB50,
FB08, FBRA & FBL3N.

Question 26:-What are the challenges you face while generating the invoice?

Answer:- We face a number of challenges while generating the invoice like

sometimes the details in VF01 doesn't match with the SO like the Quantity
or the price then we need to approach to the concerned team for clarification.

Question 27:- You have generated the bill & by mistake it was incorrect & the
material has already been delivered , In that case what should you do?

Answer:- As we generate the invoice as per the sales order, If it is incorrect

then the sales Team will revoke the material & credit Note will be issued
against the said Invoice by FB75.
Question 28:- You generate the Service invoice or Material Invoice?

Answer:- Both-FB70, Service Invoice, Material Release-Invoice Generate

Question 29:- What is the T Code to create Credit Note?

Answer:-FB75 is the T code for generating the credit Note.

Question 30:- What is customer Master Data Management?

Answer: In CMD, we have to create the customer via BP (Business Partner) as per
the request received from the Sales Team. Customer creation is the work of
CMD Team.

Question 31:- Does Billing is a part of AR?

Answer:- Yes, Once we generate the invoice/bill it become a part of AR.

Question 32:- What is payment method?

Answer:- Payment method is the way of receiving the payment. It could be EFT
(Electronic Fund Transfer) or Cheque.

Question 33:- What is the payment method in your current organization?

Answer:- In our organization, customer makes the payment via EFT

(Bank Transfer) & also deposit cheque.

Question 34:- What is credit limit in case of Customer?

Answer:- Credit Limit means the maximum amount of credit given to the
customer. Organization doesn't release its order if credit limit exhausted.
Question 35:- What are the functions of Billing?

Answer:- To generate the Billing or the Invoice

To Maintain the Excel Tracker of Billing Mails
To Check the Sales Order
To do the 2 Way Match & 3 Way Match
To Send the Invoice to the customer via Email.

Question 36:-Customer has send the invoice back, what could be the reason
for this.

Answer:- Wrong Tax details

Description of Goods
Qty & Price Mismatch
Incorrect Billing or Shipping details.
Question 37:- What is Bill to address, Ship to Address, Sold to address & payee?

Answer:-Bill to address:- Where invoice need to sent

Ship to address:- Where material need to deliver
Sold to party:- who makes the order
Payee:- Who makes the payment.

(Partner Functions)

Question 38:- What is the upstream & Downstream of O2C Cycle?

Answer:- In O2C Cycle, activities like creation of sales order, Checking material
availability, releasing the order are comes under Upstream while generating
invoice, Payments & Collection are comes under downstream part.
Upstream

1. Sales Team

2. Order Management Team

================================================

Downstream

3. Billing Team

4. Cash Application

5. Collection
What is Cash Application?

Answer:- Cash application is a part of AR. In Cash application we allocate the

incoming payment receive from customer to the correct customer account with
receivable entry after checking the remittance. In cash application, we download
the bank statement from the bank portal. For this we login to the bank, Select
the period & export it in Excel & start allocating the payment.

Inv No 1 5000
Inv No 2 5000
Inv No 3 5000

Payment:- 10,000—Payment Remittance (Inv No 1 & Inv No 3)

Who sends you the allocation or the Bank Statement?

Answer:- My manager allocate the daily payments between the team that we
need to allocate it in SAP & send back the updated report mentioning the
Document No, Doc Date with remarks like applied, Unapplied or unidentified.
What are the activities covered under Cash Application?

Cash Allocation
Customer Clearing
Customer Statement
Customer Reconciliation
Customer Ageing Report

What is Cash Allocation?

Cash Allocation is a part of Cash Application.

The prime responsibility of a AR team is to allocate the fund in the correct
customer accounts. If there is any mismatch then we put the transaction as "ON
Account" & this on Account transaction is called unapplied credit & it will be
shown in the open item of the customer account.

Inv No 1:- 5000 Inv No 1-5000

Inv No 2:- 5000 Inv No 2-5000
Inv No 3:- 5000 Inv No 3-5000
Payment :- 10,000/-No Remittance—ON Account Py—10000
Total -5000
Remittance Available:- 10,000 --Remittance Inv No 1 & 5

Inv No 1:- 5000

Inv No 2:- 5000
Inv No 3:- 5000
Inv No 4:- 5000
Inv No 5:- 5000

Open Item:- Sales Invoice (Receivable)

Inv No 2:- 5000

Inv No 3:- 5000
Inv No 4:- 5000
Balance:- 15000

Cleared Item- Payment Entry

Inv No 1:- 5000
Inv No 5:- 5000
Payment:--10000
Balance:-0
Remittance Not Available:- 10,000

Open Item:- Sales Invoice (Receivable)

Inv No 1:- 5000

Inv No 2:- 5000
Inv No 3:- 5000
Inv No 4:-5000
Inv No 5:- 5000
Inv No 6:- 5000
Inv No 7:- 5000
Payment :- (10000)
Balance :- 25000
Inv No 8:- 5000
Payment:- (15000)

The next step is to reach to the customer over mail for payment remittance:-
Mails:- Revert:- Inv No 2 & Inv No 3:- Now we have to clear the customer
account.
Cleared Item
Inv No 2 5000
Inv No 3 5000
Payment:- -10000
Remittance Not Available:- 10,000

1) Applied Credit:- 15552, Remittance:- Inv No 90003216--1400001010

2) Unapplied Credit:- 13608:- No Remittance:-1400001011, Inv No

90003215/10006777

Short & Excess:-

6792:- Inv 90005091

Payment 6790 Remittance:- Inv No 90005091

Bank Account Dr 6790---GL---40

Short & Excess 2---GL---40
To Customer 6792—Cr--15

Posting Keys
Dr cr
GL 40 50
Customer 01/05 15
Short & Excess:-

1132:-- Inv 90005089

Payment 1135 Remittance:- Inv No 90005089

Bank Account Dr 1135--40

To Customer 1132-15
To Short & Excess 3-50

Posting Keys
Dr cr
GL 40 50
Customer 01/05 15
Short & Excess:-

17496:-- Inv 90003219

Payment 17500 No Remittance:- ON Account

Customer Reach over Mail & get the remittance:-

Payment 17500 Inv No 90003219

Bank Account Dr 17500

To Customer 17496
To Short & Excess 4

Posting Keys
Dr cr
GL 40 50
Customer 01/05 15
Partial Payment

Inv No 1-5000---5000
Inv No 2-5000---5000
Inv No 3-5000---2000---3000 (open)
Inv No 4-5000
Total 20,000

Payment:-12000 Remittance:-
Inv No 1-5000
Inv No 2-5000
Inv No 3-5000---2000-3000 (open)
---------------------------------
15000
Payment 12000

Open Item:- Inv No 3:- 3000

Inv No 4:- 5000
=----------------
7000
Payment 25000 Remittance

Inv No 90003218 :-19440---Adjust

Inv No 90003217:- 19440-5060--balance—13880--Open
38880

Open Item:- Inv No 9000217 13880

Cleared:-

Inv No 90003218:- 19440

Inv No 90003217:- 5060
25000

Amount Entered:- 25000

Assigned:- 38880
Diff Posting -13880---Open
When we receive the payment from customer along with the payment
remittance & it matches with the open Item or the open Invoices then it is called
Applied Credit.
When the incoming payment received from customer doesn't match with the
receivable entry/Open Invoices or due to unavailability of the remittance then
we put the transaction as "On Account“ & this on Account transaction is called
unapplied credit. & It will be shown in the open items of the customer Ledger.
Now the next is to approach the customer via mail ask him to share the
payment remittance. Once we receive the remittance then we clear the
customer Account by F-32.
Sometime customer make a short or a Excess payment against the invoice
which means there is a round off payment against the invoice. For example
Invoice of Inr 5213 is generated & customer makes a payment of 5210 or 5215
so this is the case of round off or short & excess. Generally we are authorize to
make adjustment of rs 20 for payment difference.
Partial Payment means where customer makes a payment that is less than the
full amount owned for goods or services received.
Unidentified Credit.

When we receive the payment but we don’t know who made us the payment. So
in that case we transfer the fund to the Suspense Account & Pass the
accounting entry

Bank Account Dr
To Suspense

The next step is to reach out to the bank & ask then to share the customer
details. Once we receive the confirmation from bank then we have to pass the
accounting entry

Bank Account Dr
To Customer Account

If Remittance is available then we have to clear the account otherwise we have

to transfer to the unapplied credit.

Now we have to reverse the previous entry of suspense account.

Steps of Unidentified Credit.

1. Transfer to Suspense Account by FB50

2. Check the Bank Ledger & Suspense Ledger By FBL3N

3. Reach out to bank for customer details

4. Bank revert the customer details

5. Allocate the payment by F-28- Apply or unapply it depend on payment

remittance

6. Again Check the Bank Ledger & Suspense Ledger by FBL3N

7. Reverse the Suspense Entry by FB08

8. Check the Bank Ledger & the Suspense Ledger

Step 1:-Transfer to Suspense Account By FB50
Step 2:-Check the Bank Ledger and the Suspense Ledger by FBL3N
Step 3:-Reach out to bank for sharing the customer details

Dear Sir,

We have received a payment of inr 17054/- in our HDFC Bank Account No

50200079969752 dated 22 June 2024. Could you please share the customer
details so that we can allocate the fund in our books of accounts.

Thanks & Regards,

Rahul

Step 4:-Revert by bank mentioning the customer details

Hi Sir,

Mokko India has deposited the said fund in your hdfc bank account No
50200079969752.

Thanks & Regards

Rakesh
Customer Care Team
Step 5:-Allocate the payment as after the checking the remittance & the entry
would be Bank Account Dr To Customer Account
Step 6:-Check the Bank Ledger and the Suspense Ledger by FBL3N Again
Step 7:-Reverse the Suspense entry as we have allocated the fund in the
customer account as per confirmation by bank.

FB08 is used to reverse the said entry

Step 8:-Check the Bank Ledger and the Suspense Ledger by FBL3N to confirm
the reversal entry
Reapplied Credit means when we reapply the fund in case of incorrect
application.

Case 1:-We receive the payment from customer ---but allocated in different
Bank And Payment remittance is not available.

Payment Receive HDFC:- 15975

Axis Bank Allocate F-28

Open --Fund--Unapplied Case---allocated in different bank

Axis Bank Account Dr

To Customer Account

Doc No 140001177
HDFC Bank Reco

Bank Statement HDFC Ledger

15975 xxx

AXIS Bank Reco

Bank Statement AXIS Ledger

XXX 15975

Reversal are of two type:-

Open Item Cleared Item

FB08 FBRA
We have to reverse the said entry by FB08 & take the fresh entry by f-28/F-26.

(After Reversal)
Customer Account DR
To Axis Bank Account

(Fresh Entry-F-28/F-26
HDFC bank Account Dr
To Customer Account
Case 2:- We have received the payment from customer & by mistake we have
applied in different invoices--Customer Remittance is available

Inv No 1 2500
Inv No 2 2500
Inv No 3 2500
Inv No 4 2500
Inv No 5 2500
-------------
12500

7500--- Inv No 1, 2, 5 (As Per Remittance)

Applied:- Inv No 1, 2, 3 (Incorrect apply with different invoices)

FBL5N:- Cleared Item

FBRA:-

1) Resetting
2) Resetting & Reversal

FBL5N
Cleared
Clearing Doc
RV Inv No 1 -2500 140000456---Open
RV Inv No 2 -2500 140000456-- Open
RV Inv No 3 -2500 140000456---Open
DZ NEFT12 7500 140000456----Zero--Reset & Reverse

For Example

We received 15975 against Inv No 90003459 (As Per Remittance) & By Mistake
we apply the fund against Inv No 90003460
Under FBRA we have to use Resetting & Reversal First
Under FBRA we have to use Resetting & Reversal First
Before Reversal by FBRA (Reset & Reverse)

RV (billing Doc) went into Open Item & Payment Entry DZ, It got reversed
Under FBRA we have to use Only Rest, Fund Incorrectly applied with different
invoice (90003460)
Under FBRA we have to use Only Rest, Fund Incorrectly applied with different
invoice (90003460)

After resetting, both the doc (RV & DZ) will go into the open item
Under FBRA we have to use Only Rest, Fund Incorrectly applied with different
invoice (90003460)

After resetting, both the doc (RV & DZ) will go into the open item
We have to link the payment entry with the Invoice by F-32
Case 4:- We receive the payment from customer & by mistake we allocated in
different bank account & remittance is also available.

Resetting
Resetting & Reverse

Payment 14200
Inv No 90003455
Answer:- F-28 is used for Incoming Payment while F-26 is used for
Incoming Payment Fast Entry.

In F-28, we have to enter the details like Date, Bank GL, etc again & again while
in F-26, we save the information & Only we have to Enter the Customer Code &
Amount.

F-28 is Time consuming as we have to enter the details again & again
while F-26 Save our time.

33425:- Applied Credit

47750:-Applied Credit
52525:- Unapplied Credit

Payment :- 81040
Credit:- 5000
90004004:- -86040
Sales:- ABC Purchase:-XYZ

Customer Account DR Purchase Account Dr

To Sales To Vendor

Credit Note:- (FB75) Debit Note:- (FB65)

Sales Return Account Dr Vendor Account Dr

T Customer Account To Purchase Re Account

Debit Note is issued where there is a purchase return of goods & it is issued by
buyer with the help of FB65.

Credit Note is issued where there is a sales return of goods & it is issued by
seller with the help of FB75.
Customer Payment 10496:- Remittance,

Inv No 90003275:- 17496

Debit Note:- (7000)
Customer Statement is a statement that we need to provide to the customer for
a particular period. So that Customer matches his books with the statement
provided.

FBl5N---Customer Code---Co Code---All Item---01.01.2024 to 29.02.2024-

--Execute---Layout Select---Export in Excel--(List--Export--Spreadsheet)---
Formula--Mail Send to customer

Bill Doc Doc Date

Inv No Inv Date Amount Remarks

Sub:- Statement from 01 July 2024 to 11 Aug 2024

Dear Sir,

Please find attached the statement from 01 July 2024 to 11 Aug 2024

Please let me know if there are any discrepancy in the data.

Thanks & Regards,

Reconciliation:- Match

Vendor Reconciliation:-Closing Balance Match

Bank Reconciliation:-Closing Balance Match
Customer Reconciliation:-Closing Balance Match

Answer:-Customer reconciliation is a process of matching the closing balance

of the statement provided by customer with the statement of FBL5N.

Customer Sends us the statement for a particular period that we need to

reconcile with the statement of FBL5N.

Reason
1. There may be mismatch in the Purchase & Sales Invoices
2. There may be mismatch in the payment released & Payment received
3. There may be mismatch in the Debit Note & Credit Note
Dear Sir,

Please find attached the reconciliation sheet & have a look on the below
remarks:-

Inv No Inv Date Amount Remarks

88 05-May-22 3400 Missing In Customer Books
99 12-May-22 9876 Missing In Customer Books
106 21-May-22 100102 Missing In Customer Books

Request you to kindly book the pending sales Invoices.

Thanks & Regards,

Customer ageing report that represents the age of the open invoice or
the billing invoices whose accounts are Over due because the collection
team has to take the action on the over due invoices.

Open Item---Over Due

0-30 Days---OK
31-60--Call
61-90--Call & Mail
Above 90 Days---Account Hold/Notice/Immediate Action
TDS means Tax Deducted at Source. Under TDS it is the liability of the buyer to
deduct TDS on behalf of Seller & deposit the Same amount to government by
mentioning the details of Seller including PAN No on or before due date.

TDS is a direct Tax while GST is a Indirect Tax

Normal Scenario

Callaway Golf-Seller Steel Walls-Buyer

Sales Purchase

Customer Account Dr 10K Purchase Account Dr 10K

To Sales 10K To Vendor Account 10K

Payment Received Payment Released

Bank Account Dr 10K Vendor Account Dr 10K

To Customer Account 10K To Bank Account 10K
TDS Scenario

Callaway Golf-Seller Steel Walls-Buyer

Sales Purchase

Customer Account Dr 10K Purchase Account Dr 10K

To Sales 10K To Vendor Account 9990
To TDS Payable 10

(Vendor Will deduct the TDS & release the payment, for example TDS rate is
0.10% So 0.10% of 10,000 is 10 Rs, so he will make the payment of 9990 &
deposit the TDS of Rs 10 to govt by mentioning our PAN No & In return of it we
receive the TDS certificate, form 16)

Payment Received Payment Released

Bank Account Dr 9990 Vendor Account Dr 9990

TDS Receivable Dr 10 To Bank Account 9990
To Customer Account 10K
What is the Journal Entry for TDS on Sales Invoices?

There is No TDS livid on Sales of Invoice, the TDS comes into picture at the
time of receiving the payment from customer & the entry would be

Bank Account Dr
TDS Receivable Account Dr
To Customer Account

What is the Journal Entry for Advance Payment from customer with TDS?

For Advance Payment, the entry would be

Bank Account Dr 99,000

TDS Receivable Account Dr 100
To Customer Account 100000

Material :- Sales:- 194Q=TDS on Material:- Buyer:-Payment=0.10%

Exemption Limit 50 Lakh
Question 1:-What is Sales Order?

Sales order is an agreement between seller & buyer & it is created by

seller. It Contains Name of Customer, Quantity, Price, Additional
Charges like Freight, Discount, Tax, delivery date, Place of delivery etc.

Question 2:- Who creates the Sales Order?

The Seller creates the sales order. It means the Sales Team creates the
Sales Order.

Question 3:- What is the T Code to Create the Sales Order?

VA01 is the T Code to create the Sales Order

VA 02 is the T C0de to Edit the Sales Order
VA03 is the T Code to Display Sales Order
Question 4:- What is Purchase Order?

Purchase order is an agreement between buyer & Seller & it is created

by buyer. It Contains Name of Supplier, Quantity, Price, Additional
Charges like Freight, Discount, Tax, delivery date, Place of delivery etc.

Question 5:- Who creates the Purchase Order?

The Buyer creates the Purchase order. It means the Purchase Team
creates the Purchase Order.

Question 6:- What is the T Code to Create the Purchase Order?

ME21N is the T Code to create the Purchase Order

Question 7:- What is Difference Between Sales Order & Purchase Order?

Sales Order is created by Seller or Sales Team while Purchase Order is

created by Purchaser or purchase Team.

Sales order Created is created by VA01 while Purchase order is created

by ME21N.

Question 8:- Which is created First Sales Order or Purchase Order?

Purchase Order is created first, on the basis of it, we have to create the
Sales Order.
Question 9:- What is Account Receivable?

Answer:-is the money that a company has a right to receive because it

had provided goods & Services to its customer.

Receivable Received

Billing Payment/Cash Application

Customer Account Dr Bank Account Dr

To Sales Account To Customer Account
Most Important

Question 10:- What is Order to Cash Cycle

1. Creation of Sales order:- Sales Team

What is Sales Order:- It is an agreement between seller & buyer & it is

created by Seller. (VA01)

2. Check the availability of the Product:- Sales Team (MMBE)

3. Credit Limit of the customer:-Sales Team

Credit Card:- 1,00,000

Mobile:- 50000
Balance 50000
W.Mac;- 40000
Balance 10000
Payment:- 30000
Balance:-40000
4.Release the Product:- Order Management Team (VL01N):-

Cost of Goods Sold (COGS) Account DR---Expense

To Inventory Account---Real Account

5. Generate the Bill/Invoice:- VF01:- Billing Team:- Account Receivable

Customer Account DR----Receivable--Personal--Dr the Receiver
To Sales Account---Nominal:- Income --->cr

(Receivable)

6. Allocate the payment received from Customer:- F-28/F-26:-

Cash Application
Bank Account Dr---------Real Account:-
To Customer Account:-

7. Reconciliation :- Match :-

8. Reporting
Question 11:- What is the difference between O2C & AR?

Answer:-O2C is a cycle & AR is a part of it.

Question 12:- What is O2C Cycle?

Answer:- O2C cycle starts with creating the Sales Order then we have to check
the availability of the Product & the credit limit of the customer then the
order management team release the product & pass the accounting entry
COGS Account Dr
To Inventory Account.
Then the Billing team generate the Invoice by VF01 & Pass the accounting entry
Customer Account Dr
To Sales Account
Then the cash Application team allocate the payment receive from customer
& Pass the accounting entry
Bank Account Dr
To Customer Account
Payment could be applied, unapplied or unidentified depends on payment
received.
Then we have to reconcile the customer account & Report to the management.
Question 13:- What are components of O2C Cycle?

Answer:-

1. Creation of Sales order:- Sales Team

What is Sales Order:- It is an agreement between seller & buyer & it is

created by Seller. (VA01)

2. Check the availability of the Product:- Sales Team (MMBE)

3. Credit Limit of the customer:-Sales Team

Credit Card:- 1,00,000
Mobile:- 50000
Balance 50000
W.Mac;- 40000
Balance 10000
4.Release the Product:- Order Management Team (VL01N):-
Cost of Goods Sold (COGS) Account DR
To Inventory Account

5. Generate the Bill/Invoice:- VF01:- Billing Team:- Account Receivable

Customer Account DR----Receivable
To Sales Account

6. Allocate the payment received from Customer:- F-28/F-26:- Cash

Application

7. Reconciliation

8. Reporting
Question 14:- How many departments are involved in O2C Cycle?

Answer:-

1. Sales Team:- Creation of Sales Order, Availability of the Product

2. Order Management Team:- Release, Pack & get it delivered to the customer

3. Billing AR:- Creation of Bill/Invoice, Credit Note FB75

4. Cash Application:- Payment allocate from customer, Customer Statement &

Recon

5. Collection:- Overdue Invoices chase the customer over mail or call.

6. Dispute Management/Deduction:-Resolve the dispute between Co & the

customer.
Question No 15:- What is payment terms?

Answer:- Payment terms means the terms between seller & buyer for receiving
the payment. It could be immediate, 30 days or 45 days depends on Customer
to customer.

Question 16:- What is the payment terms in your organization?

Answer:- Normally we have a payment terms of 30 days after that the invoice
get overdue.

Question 17:- What is due, undue, overdue invoice & past due invoice?

Answer:- Due Invoice means the payment has to be received now.

Undue means the invoice which is not due for payment.

Overdue Invoice means the invoice in which the due date is over and
now it is overdue for payment & company has yet to receive the payment.

Past Due Invoice:- Means the invoice in which payment has been received in
overdue period.
Question 18:- What is the Journal Entry at the time of Billing?

Answer:- Customer Account Dr

To Sales

Question 19:- What is the Journal Entry when customer returns material? (FB75)

Answer:- Sales Return/Inventory Account Dr

To Customer Account

Question 20:- What is the Journal Entry at the time of Issuing goods?

Answer:- Cost of Goods Sold Account Dr

To Inventory Account
Question 21:- We have sold goods to customer of Rs 50,000 with the payment
terms of 30 days. We will give you the discount 2% if payment made with in
15 days & Customer made the payment on 14th day. what does it indicate?

Answer:- It means that we have to give discount of rs 1000 to the customer

as the customer has made the payment in 14 days.

Customer Account Dr 50,000

To Sales 50,000

Bank Account Dr 49000

Discount Allowed Account Dr 1000
To Customer Account 50000

Question 22:- What is the ratio of the billing to Cash Application?

Answer:- Its 20:80, 20 for Billing & 80 for Cash App.

Question 23:- What is the process of billing in your current Organization?

Answer:- First, the sales order is generated by the sales team mentioning
the Description of goods, Quantity, rate etc and save it.
On the basis of SO created, the order management team release the order &
Share the document no with us.
On the basis of document no shared by the order management team via email
we have to generate the invoice by VF01 & here the accounting entry is created
customer Account Dr
To Sales

Question 24:- What parameter you need to check before generating any
invoice.

Answer:- Before generating any invoice we need to check the 2 way match. It
means the price & quantity that are coming in the VF01 should be match with
the Sales Order & we also need to check the same with the order released
by the order management team. If there is any mismatch we need to approach
to the concerned Team (Sales Team or the order management team) & ask them
to provide the justification.
Question 25:- On which T Codes you are currently working On?

Sales & Dis

Answer:- VA03, VF01, VF02, VF03, F-28, F-26, F-32, FBL5N, FB50,
FB08, FBRA & FBL3N.

Question 26:-What are the challenges you face while generating the invoice?

Answer:- We face a number of challenges while generating the invoice like

sometimes the details in VF01 doesn't match with the SO like the Quantity
or the price then we need to approach to the concerned team for clarification.

Question 27:- You have generated the bill & by mistake it was incorrect & the
material has already been delivered , In that case what should you do?

Answer:- As we generate the invoice as per the sales order, If it is incorrect

then the sales Team will revoke the material & credit Note will be issued
against the said Invoice by FB75.
Question 28:- You generate the Service invoice or Material Invoice?

Answer:- Both-FB70, Service Invoice, Material Release-Invoice Generate

Question 29:- What is the T Code to create Credit Note?

Answer:-FB75 is the T code for generating the credit Note.

Question 30:- What is customer Master Data Management?

Answer: In CMD, we have to create the customer via BP(Business Partner) as per
the request received from the Sales Team. Customer creation is the work of
CMD Team.

Question 31:- Does Billing is a part of AR?

Answer:- Yes, Once we generate the invoice/bill it become a part of AR.

Question 32:- What is payment method?

Answer:- Payment method is the way of receiving the payment. It could be EFT
(Electronic Fund Transfer) or Cheque.

Question 33:- What is the payment method in your current organization?

Answer:- In our organization, customer makes the payment via EFT

(Bank Transfer) & also deposit cheque.

Question 34:- What is credit limit in case of Customer?

Answer:- Credit Limit means the maximum amount of credit given to the
customer. Organization doesn't release its order if credit limit exhausted.
Question 35:- What are the functions of Billing?

Answer:- To generate the Billing or the Invoice

To Maintain the Excel Tracker of Billing Mails
To Check the Sales Order
To do the 2 Way Match & 3 Way Match
To Send the Invoice to the customer via Email.

Question 36:-Customer has send the invoice back, what could be the reason
for this.

Answer:- Wrong Tax details

Description of Goods
Qty & Price Mismatch
Incorrect Billing or Shipping details.
Question 37:- What is Bill to address, Ship to Address, Sold to address & payee?

Answer:-Bill to address:- Where invoice need to sent

Ship to address:- Where material need to deliver
Sold to party:- who makes the order
Payee:- Who makes the payment.

(Partner Functions)

Question 38:- What is the upstream & Downstream of O2C Cycle?

Answer:- In O2C Cycle, activities like creation of sales order, Checking material
availability, releasing the order are comes under Upstream while generating
invoice, Payments & Collection are comes under downstream part.

Question 39:- What kind of Material Invoices that you need to generate?

Answer:_ Clutch, Gear, Oil, Steel Hedges, Material Cast

Upstream

1. Sales Team

2. Order Management Team

================================================

Downstream

3. Billing Team

4. Cash Application

5. Collection
Question 39:- What is Cash Application?

Answer:- Cash application is a part of AR. In Cash application we allocate the

incoming payment receive from customer to the correct customer account with
receivable (invoice) entry after checking the remittance. In cash application, we
download the bank statement from the bank portal. For this we login to the
bank, Select the period & export it in Excel & start allocating the payment.

Inv No 1 5000
Inv No 2 5000
Inv No 3 5000

Payment:- 10,000

Question 40:- Who sends you the allocation or the Bank Statement?

Answer:- My manager allocate the daily payments between the team that we
need to allocate it in SAP & send back the updated report mentioning the
Document No, Doc Date with remarks like applied, Unapplied or unidentified.
Question 41:- What are the activities covered under Cash Application?

Cash Allocation
Customer Clearing
Customer Statement
Customer Reconciliation
Customer Ageing Report

Question 42:- What is Cash Allocation?

Cash Allocation is a part of Cash Application.

The prime responsibility of a AR team is to allocate the fund in the correct
customer accounts. If there is any mismatch then we put the transaction as "ON
Account" & this on Account transaction is called unapplied credit & it will be
shown in the open item of the customer account.

Inv No 1:- 5000 Inv No 1-5000

Inv No 2:- 5000 Inv No 2-5000
Inv No 3:- 5000 Inv No 3-5000
Payment :- 10,000/-No Remittance—ON Account Py—10000
Total -5000
Question 43:- What is Applied Credit?

Answer:-When the incoming payment received from customer is matched with

the remittance then it is called Applied Credit.

Question 44:- What is unallocated credit?

Answer:- means when we receive the payment from the customer but it is
yet to be allocated. It means fund lying in the bank not posted anywhere.

Question 45:- What is unapplied Credit?

Answer:- When the incoming payment received from customer doesn't match
with the receivable entry/Open Invoices or due to unavailability of the
remittance then we put the transaction as "On Account“ & this on Account
transaction is called unapplied credit. & It will be shown in the open items of
the customer Ledger.
Now the next is to approach the customer via mail ask him to share the
payment remittance. Once we receive the remittance then we clear the
customer Account by F-32.
Question 46:- For example you have received a payment of 9800 from ABC
customer but the customer didn't provide the remittance & you put the
transaction as unapplied credit, later on the customer has shared the
remittance & you are going to apply it. What Journal entry is created in this
case?

Answer:- No journal entry is created as journal entry has already been

created at the time of allocation of fund (F-28/F-26).

Question 47:- How many transaction that you receive in your bank on
regular basis? How many transaction that you allocate on daily basis?

Answer:- 90 to 100 transaction per day.

Question 48:- What is ratio of applied & unapplied credit?

Answer:- 80:20, 80 for applied & 20 for unapplied.

Question 49:- What is the SLA to clear the customer Account?

(service Level Agreement, TAT- Turn around time).

Whirlpool------Sap Cubix (SLA)

Answer:- 48 hours

Question 50:- What is SLA? (service Level Agreement)

Answer:- It is an agreement between the Company & the Client to perform the
task on the specified time.

Question 51:- What if the SLA get breach?

Answer:-If the SLA get breach then in that case you need to give the
justification to the Team leader why SLA got breached. Frequent breaching of
SLA could impact the individual performance as well as the company's
performance.
Question 52:- What is the SLA to generate the Billing?

Answer :- 4 to 6 Hours

Question 53:- How do you check the SLA?

Answer:- When we post any unapplied credit in SAP so the SAP pick the posting
date & the time of On Account transaction & calculates the SLA.

Question:- How do you come to know that SLA is going to breach?

Answer:- We get the mail for the breaching of SLA in every 2 hours.

Question 54:- How many ways do we get the payment from customer?

Answer:- EFT (electronic Fund Transfer)

WIRE Payment:-EFT, BT, ACH (Automatic Clearing House)--Google It

Cheque Issue
Question 55:- How do you come to know whether its a EFT or the Cheque
Deposit?

Answer:- It is mentioned in the bank statement like of it is a EFT

then its written as Direct Credit & Cheque deposit in case if anyone
deposit the cheque.

Question 56:- What is the difference between Wire & EFT (Electronic Fund
transfer)

EFT comes under Wire Payment. Wire payment is a wider term.

It includes, BT, EFT & ACH.

Hard Copy:- Cheque

Question 57:-What is your Job Responsibilities?

Answer:- Will share on Wts app.

Question:-What is MIS Reports?

MIS:- Management Information System (Excel)..Any report prepared to

provide the information to the management or to the stake holders
(customer & Vendor) like Customer Statement, Customer Ageing report.
Question 58:- What is your KPIS? (Key Performance Indicators)

Answer:-My KPIS are

To allocate the payment correctly

To apply the fund as per SLA

To ensure that fund should be apply as per Remittance

I also ensure that none of the SLA get breach.

I also prepare the statement & recon on timely basis.

Question 59:-What is your KRA:- Key Result Area?

1. I Applied the fund as per remittance.

2. None of the SLA got breached
3. I prepared Customer Statement & Reconciliation On Time
4. I Reached out the customer for remittance on time
Question 60:- What is payment Remittance/advise?

Payment remittance is payment information provided by customer

containing the amount paid, date of payment, Bank Name,
Bank Account No, Customer Name, mode of payment etc.
Generally it is in PDF form which is provide by customer over mail.

Question 61:- How do you receive the remittance?

Answer:- Via Mail

Question 62:- Apart from cash allocation what other activity that you are
performing in your current organization?

Answer:- Apart from cash allocation, i also prepare the customer statement,
customer reconciliation & customer clearing & also participate in Month End
Activities.
Question 63:- What kind of activities that you participate at Month End?

Answer:- I participate in various activities at month End like to prepare the

customer statement, customer reconciliation, prepare ageing report & also clear
the customer account.

Question:- How many customer statement that you need to prepare at every
month end?

Answer:- Generally we need to prepare 50 to 60 statements & Share it with the

customer

Question 64:- on which ERP(Tally, SAP, Oracle) you are currently working on?

Answer:- I am working on SAP S4 HANA (Module Finance)

Question 65:- On which T code are you working on?

Answer:- F-28, F-32, FBL5N, FB50, FB08, FBRA, FBL3N, F-26, FB75, VF01,
VA03 etc.
Question 66:- What is the process to allocate the payment by F-28?

Answer: First, i have to go F-28 i.e Post incoming payments, then we fill the
required fields like Bank Account No, Amount, Customer Code, Reference,
Narration & Enter it, a new window is open in which we have to assign the
receivable Entry/Invoices with the payment entry as per remittance & save it &
update the document Number in the Excel Sheet.

Question 67:- What are the challenges while allocating the payment?

Answer:- While allocating the payment, sometimes we have not

received the remittance copy in that case we need to approach to the
customer ask him to share the remittance.

Sometimes the Inv No in the remittance doesn’t available in the Open Items,
in that case we need to approach the customer & ask them to share the
correct remittance.

Sometimes there is a issue of Dr Note & Credit Note.

Question 68:- What is the T Code to generate the Credit Memo/Note?

Answer:- FB75

Question 69:- Which geography are you taking care off?

Answer:- I am taking care of Asia Customer. (10 to 6) Inr

US:- 5:30 Pm to 2:30 AM

Aus:- 4:00 AM to 12:00 PM
UK:- 12:00 to 9 PM

Question 70:-- Is your customer is domestic one or a Global One?

Answer:- Domestic:- Tech Group, Bony Polymers, Subrros, Tealbors,

Teacushah,
Question 71:- How many are your account heads do you have? (Customer)

Answer:- Approx 900 to 1200 Customer.

Parkwood International Pty Ltd

Palm Meadow
Crowne Plaza Hunter Valley
Leisure Management Services
Gosford
Yering Meadows Ltd
Longyard
Stonebridge
Question 72:-What is your daily routine?

Indian 10 to 6
UK Shift 12 to 9

My day Starts at 10 AM in Morning, First i download the bank statement

from the bank portal & start allocating the payment by F-28/F-26.
I allocate approx 80 to 90 per day & it take around 4 to 5 Hours.
After that i follow up with the customer regarding the payment remittance &
clear the customer Account. I also prepare the customer statement
& reconciliation as & when required.

Question 73:- Are you working from home or office?

Answer:- I am working from home.

Question 74:- You get the remittance on mail or received the hard copy?

Answer:- i receive the payment remittance on mail.

Question 75:- You have put the fund in unapplied credit, Now you are chasing
the customer for payment remittance but customer is not responding &
the SLA is going to breach. What would you do in that case.

Answer:- If customer is not responding then we apply the fund on FIFO (First In
& First Out) basis & intimate the customer over mail regarding the same.

Inv No 1 3000
Inv No 2 3000
Inv No 3 3000
Inv No 4 3000
--------------
Total 12000

7000:- No Remittance:- Adjust FIFO (First In, First Out)

Inv No 1:- 3000

Inv No 2:- 3000
Inv No 3:- 1000( Adjust) 2000 Open
Payment:- 7000
Question 76:- What is your achievement?

Answer:- I) I reduced the rate of unapplied credit from 25% to 12%.

I follow-up with the customer over mails or calls, get the remittance
& clear the customer account.

II) During my tenure i never breach my SLA.

III) I allocate the payment received on timely basis without any fail.

IV) I clear the back lock of the pending allocation when my colleague left
the organization. So i stretched & allocate the fund.

Question 77:- How do you prepare the ageing report?

Answer:- First i have to go FBL5N, Select all the customer, I click on the open
item & get the data & export it in Excel. Then i apply the formula & prepare the
report & send it my manager.
Question 78:- What is Direct Debit?

Answer:-Direct Debit is an instruction from you to your bank authorizing

someone to collect payment from your account when they are due.

Question 79:- Do you have any template while sending the mail to
customer?

Answer: Yes, we use standard template while sending the mail to Customers.

Answer:- Dear Sir/Maa'm,

We have received the payment of Rs 10,125 date 16 Jun 2021, in our ICICI Bank
Account No 300122556 against Payment reference No NEFT1234.

Could you pls share the payment advise against the said payment.

Thank You
Question 80:- What is unidentified Fund/Cash?

Unidentified fund means when we receive the payment but we don't know who
made us the payment, in that case we put the fund as Suspense Account &
pass the accounting entry by using T Code FB50

Bank Account Dr
To Suspense Account.

The next step is to approach the Bank & ask them to share the customer
details, Once we receive the customer details then we pass the accounting entry

Bank Account Dr
To Customer Account

When the bank confirm the details of customer, we also need to check the
remittance if we have then we clear it & if we don't have the we put it On
Account

and reverse the previous entry of Suspense account by FB08

Suspense Account Dr
To Bank Account.
Question 81:- You have been chasing with the bank for customer details but
the bank has not been responding to you regarding the request. So what would
you do in this case.

Answer:- In this case, we need to check the remittance of the same amount
received of near by date & if we get the remittance of the same amount
then we cross verify the same with the customer & allocate the payment
accordingly.

Question 82:- What is the difference between unapplied & unidentified fund? (M
Imp)

Answer:- When the incoming payment received from customer doesn't match
with the receivable entry due to unavailability of the remittance then we put the
transaction as On Account & this on Account transaction is called unapplied
credit & It will be shown in the open items of the customer Ledger.
Now the next is to approach the customer via mail or call & ask him to share
the payment remittance.
Once we receive the remittance then we clear the customer Account by F-32.

Unidentified fund means when we receive the payment but we don't know
who made us the payment, in that case we put the fund as Suspense Account &
pass the accounting entry by using T Code FB50

Bank Account Dr
To Suspense Account.

The next step is to approach the Bank & ask them to share the customer
details,
Once we receive the customer details then we pass the accounting entry
Bank Account Dr
To Customer Account

and reverse the previous entry of Suspense account by FB08

Suspense Account Dr
To Bank Account.
Question 83:- What is the difference between cash application & cash
allocation?

Cash allocation is a part of Cash Application. In Cash App, it covers, Cash

allocation, Applied & unapplied Credit, Customer clearing, Customer Statement
& reconciliation while in cash allocation we just allocating the fund received
from customer.

Question 84:- How frequently do you approach to customer?

Answer:- Very frequently, every alternate day, we approach to customer

on emails for payment remittance.

Question 85:- What is your shift timings?

I am into Indian Shift so my timings :-10 to 6

Question 87:- For example you have received a payment of 3200
against the receivable of 3203 so what is the journal entry in this case?

Answer:- This is the case of Short & Excess & the entry would be

Bank Dr 3200
Sh & Ex Dr 3
To Customer Account 3203

Question 88:- What is the objective to allocate the fund or clear the Fund in SAP
or System?

Answer:- Because it gives us the clear picture about the customer, how much
we have to recover & how much we have recovered. Apart from that it also
clears the account of the customer.

Question 89:- What is Customer Statement?

Answer: is a statement that we need to provide to customer for a particular

period. So that customer matches his books with the statement provided.
Question 90:- How do we prepare the customer Statement?

Answer:- First, we go to FBL5N, Enter the fields like Customer Code, Company
Code then go to all item select the respective period & Execute it.

We select the layout as per our requirement & Export it

(List----Export---Spreadsheet) & mail it to the customer

Outlook:- It is used for professional mail in companies

Question 91:- When do you prepare the customer statement?

Answer:- We prepare the customer statement on monthly basis but sometimes

customer ask for the statement in between of a month so we have to provide it
accordingly.
Question 92:- What is Layout & how do we make it?

Answer:- Layout contains standard Fields that we require it while

preparing the statement. If we need some extra field then we can click on the
change layout button. A pop will come, containing Line 1 & Hidden field option.
we drag the filed to Line 1 as per the requirement & Copy it.

Question 93:- What data that we need to provide to the customer?

Answer:- We need to provide the data like Invoice No, Invoice Date, Payment
Details Amount, Remarks to the customer Statement.

Question 94:- What is the objective to prepare the customer statement?

Answer:- The objective is to match both the books of the buyer as well as the
Seller & avoid any discrepancies.
Question 95:- What is Customer Reconciliation?

Answer:- Is the process of Matching the closing balance of the customer

statement provided by customer with the closing balance of SAP customer
Ledger. If there is any mismatch then we have to prepare the reconciliation
statement.

Customer Sends us the statement for a particular period that we need to

match with the SAP Ledger. I go to FBL5N, Select the customer, Co Code &
select the respective period & Execute & Export it.

Now we have two reports one is Customer statement provided by customer

& another is SAP Customer Statement. We have to match it with the help of
vlookup & highlight the mismatch.

Inv No 1
5000 Inv No 1
Inv No 2
5000 Inv No 2
Inv No 3
5000 Inv No 3
Inv No 4
5000 Inv No 4
Inv No 5
5000 Payment -2000
25000
Payment -20000
Question 96:- What are the reason for Preparing the Customer Reconciliation?

Sometimes the Sales invoice & the purchase invoices don't match with the
customer Statement.

Sometimes the payment received & the payment released don't match.

Sometimes the Debit & the Credit Note Do not match

Question 97:- What is Payment Terms?

Answer:- is the terms between buyer & seller for receiving or releasing the
payment. It could be immediate, 30 days or 60 days. It depends upon customer
to Customer.

Question:- What is the payment terms in your organization?

Answer:- Its 30 days.

Question 98:- What is customer ageing report?

Customer ageing report that represents the age of the open invoice or
the billing invoices whose accounts are Over due because the collection
team has to take the action on the over due invoices.

Question 99:- What is Past due Invoice?

Answer:-When we receive the payment from customer on the overdue date then
it is called past due invoice.
Question 100:- What is the difference between F-28 & F-26?

Answer:- F-28 is used for Incoming Payment while F-26 is used for
Incoming Payment Fast Entry.

In F-28, we have to enter the details like Date, Bank GL, etc again & again while
in F-26, we save the information & Only we have to Enter the Customer Code &
Amount.

F-28 is Time consuming as we have to enter the details again & again
while F-26 Save our time.

Question 101:- Customer Account Showing the Debit/positive Balance What

does it mean?

Customer Account Dr---Receivable (Positive)

To Sales

Answer:- It means we have to receive the amount from the customer, as

positive transactions related to Debit Entry.
Question 102:- Customer Account Showing the Credit Balance/Negative Balance
What does it mean?

Bank Account Dr----------------------40

To Customer (Negative)----------15

Answer:-It means customer has made advance payment/Over/Excess to us.

Question 103:- How do you prepare the customer ageing report?

We go to FBL5N, Select all the customer accounts then go to open items and
execute it, We select the layout as per the requirement & export it in Excel.

Now we have to get the age days (Current date - Date of Invoice +1 ) & share
the report with the management.

Question 104:- What is the bucket of the ageing report?

Answer:-0 to 30 (Undue)
31 to 60 (Over due- Reminder)
Over 60 (Mail inform, Account Would be on Hold)

Todays Date - Invoice Date + 1

Question 105:- Customer has made duplicate payment to us?

Answer:- In that case we have two option:-

1) We can adjust the said payment with the upcoming or Future Invoice.

2) We can refund it to the customer.

The best way is to adjust the fund with the future Invoice

Question 106:- How many transaction that you receive pertains to Unidentified?

Answer:- 1 to 2 case per day.

Question 107:- How much of amount that you need to allocate per day &
month?

Answer:- Approx 70 to 80 Lakh Per day & 40 to 50 crore transaction

per month.
Question 108:-You have mistakenly wrong applied the amount So what should
you do?

Answer:- In that case we have two option, If the said fund is applied,
then we can reset it by fbra, once it get reset, it will go in the open item &
we have to reapplied it by F-32. The second option is we reverse the
said entry by fbra & take the fresh entry by F-28 or F-26. If the fund is in open
item so we have to reverse the entry by FB08.

Question 109:- What are the types of reversal?

Answer:- There are two type of reversal

For open item, we have to reverse the entry by FB08 & For cleared item we have
to reverse the entry by FBRA.
Question 110:-- The Invoice you are going to allocate from the remittance
is not available in the Open item, then what would you do?

Inv No 1
Inv No 2
Inv No 3
Inv No 4
Inv No 5
Inv No 6

Payment:- 20,000 1 & 3

Payment:- 20,000 2 & 4----2 & 5
Payment :- 20,000 1 & 5

Answer:- In Such case, First we need to check the previous allocation

in the cleared item & also check the previous remittance as well.
Sometimes it may happen that customer mention the same Invoice No
in different remittance So we find it first & approach to the
customer for their advice.
Questions 111:- What is Revenue?

Answer:- Revenue is the total amount of income generated by the sale of goods
and services.

Question 112:- When the sale is complete or when sale is recognized as

revenue?

Answer:- Sale is Complete when we received the cash from the customer.
Revenue may be recognized when significant deposit is received.
Question 113:- How Comfortable are you on Excel?

Answer:- I am very much comfortable in Excel. I perform the activities from

basic to advance excel operation including Vlookup, Sumif, Pivot Tables etc.

Question 114:- How will you rate yourself in Excel out of 10?

Answer:- I will rate myself as 7.5 to 8 as Excel is very wide to cover.

Question 115:- What is Vlookup?

Answer:- Vlookup means vertical lookup that is used to retrieve the data from
a range of cells based on column No. The formula is

=Vlookup(lookup Value, Range, Column No, 0)

Question 116:- What is the drawback of Vlookup?

Answer:- If there is any duplicate values in data then vlookup will pick the
first one rather than second one & gives us the incorrect result.
Question 117:- What is the Substitute of Vlookup?

Answer:- Index Match

Question 118:- What is Sumif?

Answer:- Sumif is used to add all the number in a range of cell based on
Criteria. The Formula is

=Sumif(Range, Criteria, Sum range)

Question 119:- What is Pivot Table?

Answer:- Pivot table is used to sort, summarize & make the data presentable
& the shortcut is Alt N V T

Question 120:- What is Deferred Revenue Expenditure?

Answer:- is an expenditure that is incurred in an accounting period

but the benefits is to be derived over the period of time.
For Example:- Advertisement in a Metro
Question 121:- What is Accrued Income?

Answer:- Google it

Question 122:- What is Profit?

Answer:- Is the financial gain a business receives when revenue surpasses the
cost & Expenses.
Question 123:- How & Why to match the Bank Statement with the ledger?
or What is Payment Reconciliation?

Payment reconciliation means when we match the transaction of Bank ledger

with the bank statement of a specified period.

Generally we have to prepare this reconciliation at the end of day.

We have to prepare this to reconcile both the bank statement & the ledger
to avoid any discrepancies.

First, we have to go to FBL3N, select the bank ledger, Co Code & All item
Execute & Export it. Now the transaction in the bank statement must be
match with the bank ledger. In case of mismatch, we need to identify
the transaction & posted in SAP.

Question124:- What is provision?

Answer:- Provision is the amount that we set aside to cover the future liablity.

P&L Account Dr
To Provision for doubtful debt.
Example of Provision:- I Sold goods of rs 50000 to ABC ltd on 01 July 2024.
ABC ltd made the payment of 30000. The balance, I have a doubt to recover it
from customer. Later on customer denied to make the payment.

ABC Account Dr 50000

To Sales 50000
B/s
Debtors
50000
-30000
20000-20000
0
Bank Account Dr 30000
To ABC Account 30000

P&L Account Dr 20000---Now we have to reverse this entry

To Provision For Doubtful debt 20000

Bad Debts Accounts Dr 20000

To ABC Account 20000
Question 125:- What is Invoice?

Answer:- Invoice is non negotiable commercial instrument which is issued by

seller to buyer. It Contains

Inv No
Inv date
Address of Both the parties
Description of Goods
Qty
Amount
Tax Rate
Taxable Amount
Tax Amount
Total Value
etc
Question:126-What does Invoice Indicate?

Answer:- It means buyer must pay to seller.

Question 127:- What is Porforma Invoice?

Answer:- It is like a quotation which is issued by seller to buyer before

delivering of goods or services. It is also used for advance payment.

Question 128:- What is SOP?

Answer:- SOP is the standard operating procedure that contains step by step
instructions to complete a specified task. It contains, pictures, text etc.
Collection:-

Question 129:-What is DSO in AR?

Answer:- is the Daily Sales outstanding. It is the average number of

days taken by a firm to collect payment from their customer
after completion of a Sale.

Question 130:- What is penetration rate?

Answer:- It is the average rate of contacting the customer in a day.

Question 131:- What kind of report that you need to prepare for collection?

Answer:- we need to prepare customer ageing report so that we get the

clear picture about the overdue invoices.

Question 132:- You are taking care of collection or cash application?

Answer:- Both. I need to approach to the customer over mails regarding

the over due invoice or remittance.
Deduction Questions:-

Question 133:- What is deduction?

Answer:- Deduction in AR is the amount that a customer does not pay in full
for certain goods & services due to various reason such as damaged goods,
delay in shipments, billing mistakes or any other reason.

Question 134:- What is the deduction process?

Answer:- A deduction management process is the process followed by the

deduction teams to resolve deduction queries. It work as a customer
query resolution.

Question 135:- What is dispute management?

Answer:- Dispute management is the process of resolving invoice and billing

statement discrepancies that arise.
A dispute may arise due to wrong delivery of goods, short delivery of goods,
damaged goods, wrong Sales order, Invoice not received etc..
Question 136:-What is the difference between deduction & dispute
management?

Answer:- A dispute, alternatively known as a deduction claim, arises when an

invoice is raised and sent to the client which the client does not pay in full and
raises a dispute for the transaction.

Question 137:- What is the difference between Invoice & Bill?

Answer:-An invoice and a bill are documents that convey the same information
about the amount owing for the sale of products or services, but the term
invoice is generally AP Team while the term Bill is generally used by AR Team

Question 138:- What is Charge Back ?

Answer:-A chargeback is the payment amount that is returned to a debit or

credit card after a customer disputes the transaction. The chargeback process
can be initiated by either the merchant or the cardholder's issuing bank.
Merchants typically incur a fee from the card issuer when a chargeback occurs.
HR Round

Question:- Introduce yourself, brief yourself, Walk me through your resume,

Go through your resume, I am interested to know about you, your qualification,
Education, experience etc.

Answer:-
Name:- Hi , I am Rahul
Live:- I stay in Faridabad at Sector 11
Qualification:- I Completed my graduation from MD University
Experience:- I have a total experience of 2 Years
Currently i am working with ABC ltd As an accounts Executive (designation)
& my
Job Responsibilities:- responsibilities are:-

IT Skills:- I am working on SAP & have good knowledge excel.

Family Background:- So far as my family background in concerned,

My father is a businessman & my mother is a house wife,
I have one brother & one Sister.

Strength:- Positivity, Willing to learn new things, Punctuality, Discipline

are some of the trait of my personality.
15 Job Responsibilities of AR/O2C/SD

1. Job Responsibility

1. Participate in O2C Cycle majorly on Cash Application & Billing.

2. Working on Cash application covering activities like cash allocation,

Applied, unapplied, unidentified, Customer clearing & reporting.

3. Allocate approx. 90 to 100 transactions per day in SAP

4. Work on unapplied Credit & unidentified credit.

5. Chase the customer via calls & email regarding the payment remittance

6. Clear the customer account to get the clear understanding of the receivable.

7. Preparing various reports like customer statement, reconciliation & ageing

report.

8. Performing the activities on SAP

2. Job Responsibility

1) Recording & Processing financial transactions in correct customer account in

Sap
2) Managing cash application profile which comes under O2C Cycle

3) Matching payment with the remittance & allocate it with open items or
Invoices

4) Managing multiple scenarios of unapplied credit & unidentified credit

5) Chase the customer via email regarding the payment remittance.

6) Update the allocation tracker & share with the manager with remarks

7) Clear the customer account to get the clear understanding of the receivable.

8) Generating reports of Accounts receivable ledger (Customer).

3. Job Responsibility

1) Being a AR Specialist, Working on various activities of O2C.

2) Majorly working on Cash application domain.

3) Matching payments with the remittance & the Invoices.

4) Allocating customer Payments in Sap by F-28.

5) Managing multiple scenarios of unapplied credit & unidentified credit

6) Tracking payment advice from customer

7) Clearing the customer account by F-32 by linking the invoices with the
payment

8) Prepare customer statement, Reconciliations & Ageing report.

9) Having knowledge of how to generate invoices by VF01

4. Job Responsibility

1) Processing accounting receivables and incoming payments in compliance

with financial policies and procedures.

2) Working on various activities of Order to Cash Cycle.

3) Keeping record of Applied, Unapplied & Unidentified transctions.

4) Update the daily allocation tracker & share with the team leader

5) Reconcile the accounts receivable ledger to ensure that all payments are
accounted for and properly posted.

6) Chasing customer on email for payment remittance & clear the customer
account once received.

7) Working on various T Codes of Sap like F-26, F-28, F-32, FBL5N, FB08, FB50,
VA03 etc

8) Prepare customer Statement & Reconciliation as & when required.

5. Job Responsibility

1) Working as a part of O2C cycle on Cash application

2) Receive payments and ensures that remittance is received against the said
payment.

3) Transfer the fund to ON Account/Unapplied Credit in case of discrepancy or

non availability of remittance

4) Update the allocation/Excel tracker with the status of allocation.

5) 5) Follow up with the customer for the payment remittance over mail.

6) Do payment & Customer reconciliations as per requirement.

7) Assist in the month end processes as needed.

8) Performing the activities on SAP.

Question 2:- Why are you looking for a Job Change?

Answer:- For the sake of better opportunity & Skill development, I am looking
for a Job Change.

For Personal & Professional development, I am looking for a Job Change

Question 3:- Where do you see yourself after 5 Years?

Answer:- I will see myself as an AM or TL in this organization

Question 4:- What is your current CTC? (Cost to Company) Salary

Answer:- 2.8/2.9 Lakh

Question 5:- How much are you expecting?

Answer:- 4.3 to 4.5 Lakh

Question 6:- Is it negotiable?

Answer:- Yes It is
Question 7:- How soon you can join the organization? What is Your notice
Period?

Answer:- 15 Days

Question 8:- Is it negotiable?

Answer:- Yes, It is

Question 9:- Do you get your salary in Bank or In Hand?

Answer:- In bank

Question 10:- Is there is any PF deduction from your salary?

Answer:- No PF deduction from my salary.

Question 11:- Is this a fixed salary or is there any variable part involved in it?

Answer:-Its all fixed.

Question 12:- Do you have the pay slips & appointment Letter with you?

Answer:- Yes I have

3 Monthly Salary Slip

Appointment Letter
Experience Letter

Question 13:- Are your ready to work in US Shift?

Answer:- Yes i am comfortable

Shift:- UK:- 12PM to 9 PM

US:- 5;30 to 2:30 AM
Aus:- 4 AM to 1 PM

Question 14:- Did you ever try in genpact before?

Answer:- No
Question 15:- What is your weakness?

Answer:-Google it

Question 16:- How much is your total experience?

Answer:- I have a total experience of 2 Years

Question 17:- How much is your relevant experience?

Answers:- Same 2 Years

Question 18:- Why should i hire you?

Answer:- Google it.

Question: 19- Why do you want to Join Accenture/Genpact?

Answer:- It is a well known brand & provides great facilities & environment to
its employees. It will be a privilege for me to work with such a brand as
everyone wants to be a part of it.

Question 20:- You are having a BA degree so why are you in AR/O2c Profile?

Answer:- When i Completed BA or BSC then i got the opportunity to start

my career in O2C profile. So i worked on different activities like
Creation of Bill, Checking Sales Order, Allocation of payment, generates
report etc. But i didn't find any challenge to learn all these things. SO
that is not a big deal to work in such profile as a BA or BSC background as
every organization need graduates & having hand hold on such activates as i
have.

Question 21:- You are graduated in 2023 & you have having an experience of 2
years. how is it possible?

Answer:-1) My college was non attending so i started my career during my

graduation so i am having a 2 years of experience.
2) MY graduation was a distance learning.