Chapter 10 – Motivating and Satisfying Employees and Teams
Test Yourself
Matching Questions
1. _____ A force that causes people to 9. _____ Employees are given more variety
behave in a particular way. and responsibility in their jobs.
2. _____ Based on an assumption that people 10. _____ Groups that have more task variety
dislike work. and greater job control.
3. _____ Employees believe they will receive a. virtual team
the rewards. b. empowerment
4. _____ When not provided, they become c. esteem needs
dissatisfiers. d. expectancy theory
5. _____ Needs that can be met by health
e. hygiene factors
care benefits.
f. job enrichment
6. _____ Promotions and rewards can fulfill
these needs. g. motivation
7. _____ Behavior that is rewarded is likely h. reinforcement theory
to be repeated. i. self-managed team
8. _____ Employees become more involved j. safety needs
in the decision-making process. k. Theory X
l. morale
True False Questions
11. T F Giving employee recognition builds 16. T F Herzberg’s theory suggests that pay
employee morale. is a strong motivator.
12. T F Frederick W. Taylor made his most 17. T F Theory X is a set of assumptions
significant contribution to management that are consistent with the human
practice by his involvement with the relations movement.
Hawthorne Studies. 18. T F According to the expectancy
13. T F The Hawthorne Studies concluded theory, motivation depends on how much
that human factors were responsible for we want something and how likely we
the results. think we are to get it.
14. T F Maslow’s higher-level needs are 19. T F MBO is an inflexible system that
the easiest to satisfy. requires all goals to be met; if not, the
15. T F Self-actualization needs are the employee is fired.
most basic needs that Maslow discovered. 20. T F A systematic program of
reinforcement that encourages desirable
behavior is called behavior modification.
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Multiple-Choice Questions
21. If Delta Airlines ticket agents b. promotions
discovered that they were being paid a lot c. pay for special projects
less per ticket sold than United Airlines
d. rewards
ticket agents, we might expect the Delta
ticket agents to e. challenging work
a. increase their sales so that they 25. According to Theory Y, which type
will make as much as their of behavior would a supervisor expect
United peers. from an employee?
b. think their outcome-to-input a. Delegate most of the work to
ratios are lower than those of others
the United ticket agents. b. Avoid working too hard
c. have as a group very different c. Spend time discussing job
personal needs than United security
ticket agents. d. Ask to leave early several times
d. be very satisfied because they a month
work for a great airline. e. Seek opportunities to learn new
e. feel that rewards are being skills
distributed fairly and equitably. 26. Developing an input-to-output ratio
22. Randi Wood wants to become the is the basis of the ____________ theory.
best manager in the firm. She takes every a. equity
available opportunity to learn new skills b. expectancy
and improve her knowledge about
c. reward
management. Which need is Randi
attempting to satisfy? d. reinforcement
a. Social e. quality circle
b. Esteem 27. Expectancy theory is difficult to
apply, but it does provide several useful
c. Self-actualization
guidelines for managers. One such
d. Physiological outcome that managers must realize is that
e. Safety a. everyone expects the same
23. The idea that satisfaction and things.
dissatisfaction are separate and distinct b. employees expect to be
dimensions comes from which of the financially rewarded for hard
following theories? work.
a. Frederick Herzberg’s c. employees work for a variety
motivation–hygiene theory of reasons.
b. Maslow’s hierarchy of needs d. most employees tend to be
c. Frederick Taylor’s scientific unreasonable in their
management expectations.
d. Reinforcement theory e. managers need to use the
e. Hawthorne Studies authoritarian style to get tasks
24. Herzberg cited ______________ as accomplished.
a cause of dissatisfaction.
a. working conditions
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28. Which of the following is a
motivation technique that provides
employees with more variety and
responsibility in their jobs?
a. Job rotation
b. Job enrichment
c. Job redesign
d. Job enlargement
e. Job analysis
29. What stage of a team is usually slow
to develop and occurs when the team
begins to focus strongly on the assigned
task and away from team-development
issues?
a. Norming
b. Storming
c. Performing
d. Adjourning
e. Unifying
30. The group member who pushes
forward toward goals and places the
objective first is playing the
a. task-specialist role.
b. socioemotional role.
c. nonparticipant role.
d. dual role.
e. aggressor role.
© Copyright 2019 Cengage Learning, Inc. All rights reserved.
