Victoriq Netsoi Gwonde

HOUSEKEEPING

WORK EXPERIENCE
HOUSEKEEPING
Hotel Cleaner MSC

PERSONAL PROFILE . Ensuring the cleanliness of common areas such as the pool deck, dining areas, and
lounges.
Highly skilled and experienced room
attendant with a 10-year background in the
. Maintainingthecleanlinessandsanitationoftheship'slaundryfacilities.
hospitality industry in both hotels and cruise
. Properly disposing of hazardous materials such as cleaning chemicals and dirty
au nd ry.
ships. Well versed in the ins and outs of I

. Taking special care to clean and disinfect areas that are high-touch or high-traffic,
customer service, cleanliness and attention
such as handrails, doorknobs, and bathrooms.
to detail. Strong work ethic and the
.
possesses the ability to work in a fast-paced
Complying with the cruise line's onboard health and safety protocols, including
regu lar cleaning and disinfection of common areas and cabins.
environment. Adaptable, resourceful and
able to anticipate and meet the need of
. Respond ing to guest requests for add itiona I clean ing su pplies, such as extra towels.

diverse range of guests.

. Handling guest complaints about the cleanliness of their cabin or any other issues
related to their stay.
. Assisting with the setup and breakdown of events, such as banquets, buffets, and
CONTACT cocktail hours.
. Performing any other duties as assigned by the head of housekeeping or the cruise
9 Zimbabwe
d i recto r.

g [email protected]
ROOM ATTENDANT
+263 785 079 15L HOTIDAY INN MUTARE JAN 2020 -
Duties
. Greeted hotel guests
. Providedcustomerserviceandanswered questionsfromguests
SHIP DOCUMENTATION . Used cleaning equipment to tidy and sanitise rooms
. CUD Visa . Replaced bed linen and towels
. Valid Medical Certificate . Restocked hotelfood and beverage
. STCW Training . Kept hallway clean and unobstructed
. Reported roomvacancystatus

COMPETENCY SKILLS
. Excellent customer service
. Ability to work without supervision HOUSEKEEPING MSC
. Excellent team player Duties Z4l}glztto present
. Strong communication skills
. Flexibility to work long and irregular . Cleaned guestrooms mid stay and after departure
hours . Made beds
. Adept and multi-tasking and working . Replaced dirty linen and towels
under pressure . Restocked guestroom a men ities like toiletries, d rin king glasses a nd notepads
. Positive atlitude and willingness to help . Removed garbage, recyclingand room servicetrays.
guests and crew members . Picked up and returned valet laundry items.
. Energetic and able to keep up with a fast-
paced environment
. Organised and stocked housekeeping carts.
. Ability to carry heavy objects . Notified the maintenance department about broken appliances, old bulbs or
. Guest satisfaction damage.
. Extensive knowledge in proper chemical . Upheldthe hotel'sconfidentialityand securitystandards.
handling. . Respected "do notdisturb" signs andthe guests'privacy.
. Knowledge in using cleaning machines
EDUCATION ROOM ATTENDANT
. GCE Ordinary Level TROUT BECK NYANGA FEB 2013 - MAR 2014
Duties
. Ensured high quality cleaning service at public areas of hotel.
. Serviced guest bedrooms by order of floor/section to the required standard.
OTHER SKILLS . Restocked items in rooms and bathrooms for guest use that have run out of stock or
. Customer service at heart need replacement.
. Fluent English
. Made beds professiona lly following standa rd proced ure
. Adaptable and flexible . Serviced bath rooms by washing a nd em ptying bins, wash all glass su rfaces a nd
. Great attitude and willingness to learn
. floors, clea n showe[ bath, basin, bidet a nd toilet to best q ua lity standard.
. Capable of working as part of a team.
. Used the right cleaning chemicals, dusted and polished all hard surfaces to achieve a
. Ability to work under pressure and . qualitysheen.
handle multiple situations at the same
. Vacu umed bath rooms, bedroom floors, corridors, sta irs, lifts removing a ll debris,
time
. checked the vacuu m cleaner each week and if necessa ry cha nged the d ust bag.
. Ensured service area is wellstocked with necessary products and cleaned always.
. Reported issues such as equipment and light bulb damage promptly to the
supervisor or department manager for immediate action.-ensure such reports are
correctly logged.
. Provided professional personal service ,including shoe cleaning, ironing and minor
clothingfor guests.
. Directed to packguest luggage.
. Performed regu la r deep cleaning of a ll a reas of hotel and instructed.
. Performed cloak room duties for special occasions and functions.

REFERENCES
. +253773555285
+253 782 221 572
+263 772 4OO 432