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The document is a chat transcript between a user and the California DMV's Virtual Assistant, Miles. The user, Mitchell Moe, requests to speak with a live agent and provides personal information such as their email and phone number. The assistant informs the user about the live chat process and average wait time to connect with an agent.

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mitchelldmoe1993
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31 views1 page

Transcript

The document is a chat transcript between a user and the California DMV's Virtual Assistant, Miles. The user, Mitchell Moe, requests to speak with a live agent and provides personal information such as their email and phone number. The assistant informs the user about the live chat process and average wait time to connect with an agent.

Uploaded by

mitchelldmoe1993
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Miles (Tue Jan 16 2024 16:59:21 GMT-0800 (Pacific Standard Time)):Hello, I'm Miles,

the California DMV's Virtual Assistant. I'm here to answer general DMV related
questions. If I cannot answer your question, type or say "agent" and you will be
prompted to chat with an agent during normal business hours, Monday, through Friday
8 a.m.-5p.m.

Me (Tue Jan 16 2024 16:59:29 GMT-0800 (Pacific Standard Time)):Live agent

Miles (Tue Jan 16 2024 16:59:30 GMT-0800 (Pacific Standard Time)):We are currently
offering live chat as an option. For the best experience, please use Chrome, Edge,
or Safari. Your chat transcript will be recorded. Our average wait time to speak
with an agent is 10 minutes. Would you like to wait?

Me (Tue Jan 16 2024 16:59:34 GMT-0800 (Pacific Standard Time)):Yes, wait for an
agent

Miles (Tue Jan 16 2024 16:59:34 GMT-0800 (Pacific Standard Time)):Let's start by
collecting some basic information:
What is your First Name?

Me (Tue Jan 16 2024 16:59:39 GMT-0800 (Pacific Standard Time)):Mitchell

Miles (Tue Jan 16 2024 16:59:40 GMT-0800 (Pacific Standard Time)): What is your
Last Name?

Me (Tue Jan 16 2024 16:59:42 GMT-0800 (Pacific Standard Time)):Moe

Miles (Tue Jan 16 2024 16:59:43 GMT-0800 (Pacific Standard Time)): What is your
email address?

Me (Tue Jan 16 2024 16:59:47 GMT-0800 (Pacific Standard


Time)):[email protected]

Miles (Tue Jan 16 2024 16:59:48 GMT-0800 (Pacific Standard Time)): What is your
phone number?

Me (Tue Jan 16 2024 17:00:01 GMT-0800 (Pacific Standard Time)):6577996081 I

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