Ramos, Leomides M.
BSENTREP 4-2
Lesson 5 - Managing Change
Activity 5
3. Create a comprehensive plan for managing a major organizational change that
incorporates innovation and addresses potential resistance. This plan should
integrate lessons learned throughout the course and include performance
indicators for evaluating success.
How to Create an Organizational Change Strategy
Overview
In today's fast-paced business environment, organizations need to continuously adapt in
order to stay competitive.... Adopting change, whether it be due to changes in the
market, improvements in technology, or revisions to regulations, can lead to long-term
success. Proactive leadership, meticulous planning, and creative ways to overcome
possible resistance are all necessary for the effective management of change. This
procedure is intricate.
The Change Plan's Goals
Implement fresh strategies to improve company operations. Encourage openness and
involvement to lessen opposition. Make sure staff members have the tools and
knowledge needed for a seamless transfer. Assess the change's impact and success
using quantitative metrics.
Method of Change Management
The Three-Stage Model of A. Lewin
• Creating Change Preparation (Unfreezing): Describe the urgent need for change.
• Change (Changing): Put new plans, frameworks, or technology into place.
• Maintaining Change (Refreezing): Create new routines and ensure they stick.
B. The Eight-Step Model of Kotter
1.Create a feeling of urgency.
2.Create a capable leadership group.
3.Obtain a strategic and impartial approach.
4.Effectively convey the vision.
5.Encourage workers to take initiative.
6.Create and celebrate quick victories.
7.Keep up the momentum to bring about more profound change.
8.Implement creative methods within the company.
Important Organizational Change Areas
A. Modifications to the Structure
• Modifying the way decisions are made.
• Departmental mergers to enhance cooperation.
• Creating specialized groups to promote creativity.
B. Integration of Technology
• Making use of automation software to enhance performance more quickly.
• Using cloud computing to operate more effectively.
• Improving the client experience via online platforms.
C. Cultural Change
• Fostering open discourse to encourage communication and problem-solving.
• Using work practices to promote a diverse workforce.
• Modifying work schedules as necessary to guarantee employee happiness.
Addressing Resistance to Change
A. Common Causes of Resistance
Uncertainty or job loss.
Lack of comprehension about what changes can bring.
Doubts following previous failed attempts.
B. Strategies to Overcome Resistance
Transparent communication: Inform employees about the reasons behind the
change and its advantages.
Employee Involvement: Workshops, brainstorming sessions, and open forums
are all opportunities for employee involvement.
Support Systems: Provide required training, mentorship and psychological
support.
Recognition and Rewards: Encourage employees by acknowledging their hard
work and dedication..
The Importance of Innovation in Navigating Change
A. Cultivating an Innovative Mindset
Encourage employees to think outside the traditional parameters.'
Invest in research and continuous improvement.
Foster an environment that fosters the practice of learning from mistakes....
B. Leveraging Disruptive Innovation
Discover the flaws in business models.
Apply innovative technologies such as AI and blockchain..
Refine procedures to optimize customer experiences and operational efficiency.
Performance Metrics for Measuring Success
A. Organizational Growth and Efficiency
Enhance productivity by monitoring workflow efficiency improvements.
Evaluating financial savings caused by automation and restructuring through cost
optimization.
Employee levels: Track feedback and engagement in innovation projects.
B. Customer Satisfaction and Market Reach
Provide Satisfaction Scores and Customer Feedback and get (CSAT).
The Net Promoter Score (NPS) is a measure of customer loyalty.
Growth in Customer retention and Market Share.
C. Financial Performance and Business Sustainability
First, Enhance revenue by evaluating the financial gains achieved through
implementation.
It includes Competitive Positioning: Evaluate advancements in relation to
industry trends and competitors.
Lastly Operational Excellence: Evaluate operational excellence and determine
the improvements in service delivery times and overall efficiency.
Short Conclusion
Managing change requires a strategic approach that incorporates innovation,
encourages collaboration, and actively addresses resistance.
