TAGAYTAY CITY CITIZENS’ CHARTER

2015
TAGAYTAY CITY CITIZENS’ CHARTER
 TAGAYTAY CITY CITIZENS’ CHARTER

Republic of the Philippines

City of Tagaytay
OFFICE OF THE CITY MAYOR

Hon. Agnes D. Tolentino,DMD

City Mayor

It is should always be the thrust of every public of-

fice to deliver quality, efficient, effective and prompt public
service. Thus, every public office should set its goals and
design its actions towards fulfilling this mandate.

We in the City Government of Tagaytay wish to

make known our pledge and commitment to serve our con-
stituents and meet their needs in the best possible way we
can. This Citizens Charter — this contract that we forge
with the public— outlines the path we wish to take as we
serve the people as one united team of service providers.
With this Citizens Charter, we hope to empower ourselves
and build a better bureaucracy that will put the people’s
welfare always at the forefront.

We implore you to join us in our pursuit for service

excellence. Let us together make the City of Tagaytay a
beacon of leadership and public service in the nation.

AGNES D. TOLENTINO,DMD
City Mayor
 TAGAYTAY CITY CITIZENS’ CHARTER

The vision for Tagaytay is

to be a resort, retirement
haven and Character City
with a government geared
towards excellence and
supported by disciplined,
honest, God-centered,
healthy and united
community
 TAGAYTAY CITY CITIZENS’ CHARTER

Message
Vision Statement

City Profile…………………………………………………………….
 Location and Topography
 Climate
 Economy
 Historical Background
 Political Subdivision
 Physical Features
 Social Sector
 Tourism
 Festivals/Events
 Infrastructure
 Utilities
 Sister Cities

Key Services of the City Government of Tagaytay

 City Assessor’s Office……………………………………… 1-5
 City Treasurer’s Office…………………………………… 6-10
 City Health Office ………………………………………….. 11-28
 Ospital ng Tagaytay…………………………………………29-43
 Local Civil Registry…………………………………………. 44-57
 Social Welfare and Development Office…………58-64
 City Engineering Office………………………………… 65-88
 Market Enterprise…………………………………………… 89-92
 City Administrator’s Office………………………………93-96
 City Tourism Office ………………………………………… 97-98
 Public Information Office…….. …………………………99
 City Legal Office……………………………………………...100-103
 Public Employment and Service Office……………104-110
 Human Resource Management Office…………… 111-115
 Office of the Sangguniang Panlungsod………… 116-119
 Business Permit and Licensing Office …………… 120-122

Customer Feedback Form

1 TAGAYTAY CITY CITIZENS’ CHARTER

CITY OF TAGAYTAY

The City of Tagaytay is a tourism destination for local and foreign visitors. It is an
excellent vantage point of Taal Lake and Volcano. Tagaytay offers a breath taking sight of
the famous Taal lake, a lake within a large lake as it is often described.
Tagaytay City has resources and possesses tremendous potentials for
development of tourism and agriculture. It is envisioned to become a city that is rich in
natural resources and comfortable to live in and visit, with flowers in full bloom along road
sides and in open areas, hills, ridge and mountain swathed in green, pure and unpolluted air
and climate always invigorating.
Tagaytay is a perfect get-away for people seeking respite from the daily pressures
of life in the Metropolis. It is home to more than 80 convents and congregations and
numerous hotels and convention centers. Lush forests, open grass-land and gentle slopes
make up a calm scene that pleases the heart and refreshes the mind, conducive for
meditation and concentration needed during training, conventions and retreats.

LOCATION AND TOPOGRAPHY

Tagaytay City is located at the highest point of Cavite and is linked by national
highway going to the provinces of Batangas, Laguna and Manila. It is also connected by the
roads to the adjoining municipalities of Amadeo, Alfonso, Mendez and Indang. It has a total
land area of 6,500 hectares representing 5.15% of Cavite’s total land area approximately
56kms. from Manila. It has a total population of 61,623 ( as of January 2007) The city’s
average population rate is 2.7 % which for the past 4 years shows that consistent increase
will occur in the succeeding years. Its has 34 barangays, 13 of which are along the national
roads while the rest are sporadically scattered around the city and along the ridge areas.

CLIMATE

Tagaytay City’s climate is characterized by the relative low temperature, low

humidity and abundant rainfalls. The City is endowed with a cool and invigorating climate
with an average temperature of 22 degrees centigrade. Situated approximately 600 meters
above sea level, the city is relatively cooler during the months of December, January and
February.

ECONOMY

Tagaytay City is a 3rd Class City and its economic base is generally agriculture and
tourism. The principal occupation of the inhabitants is farming. Well tendered farm produce,
ample seasonal crops like camote, radish, potato, corn, banana and pineapple. One of the
main crops is coffee. Poultry and hog raising are also adequate sources of livelihood in the
city.
The City also engages in a more value added agri-based industry such as
processed foods and meats and cut flowers.
 TAGAYTAY CITY CITIZENS’ CHARTER 2

HISTORICAL BACKGROUND
During the 1896 Philippine revolution against Spain, Tagaytay Ridge,
then thickly forested, became the sanctuary for revolutionaries including those
from nearby provinces, and the place where Aguinaldo and his troops passed
on their way to Talisay, Batangas where they captured the entire 72nd Batallion
of the Spanish Colonial Army.

“MANANAGAYTAY”
It was at the same time when a patriarch from Talisay, Batangas made
Iruhin his new home and referred to the cogon covered passage way by the
common term “TAGAYTAY”, meaning “RIDGE”. He had always called the ridge
its generic term, long before the tables, maps and decrees gave Tagaytay a
proper name.
The place was merely “where they passed to get to the other side.” The
“PASSAGE WAY” became known for its majestic view of Taal Lake and Volcano.

A CHARTERED CITY
Tagaytay became a chartered city through the pen and flourish of the
Commonwealth President Manuel L. Quezon. Tagaytay was created on June 21,
1938 by Commonwealth Act 338, a bill introduced by Congressman Justiniano
S. Montano. Portions are annexed from Alfonso, Amadeo, Indang, Mendez and
Silang in Cavite; and Tanauan and Talisay in Batangas. President Quezon ap-
points Col. Arsenio Natividad, his senior aide, as acting Mayor of Tagaytay City.
In 1938, Tagaytay City was proposed as the Capital of the Philippines
for its proximity to Malacanang, its delightfully cool air, and its location in the
heart of Southern Luzon. Gen. Aguinaldo bats for Tagaytay as the Capital City,
both for its strategic value and its potential as a summer capital.

TAGHAPON -The Japanese Occupation

USAFFE in the Philippines camped along the Tagaytay Ridge where
Gen. Vicente Lim mobilized the 41st Division where the 6,000 troops from
Cavite, Laguna, Tayabas, Mindoro and Palawan had their training for four
months. They descended for the battle of Bataan afterwards, the ensuing:
Bataan Death March.
The Taal Vista Lodge (Now Taal Vista Hotel) which was built in 1937
became Japanese officers quarters and the golf course constructed in 1939 be-
came a giant vegetable path for growing food.

THE TAGAYTAY LIBERATION

At the outbreak of the Second World War, the 11th Airborne Division
of Lt. Gen. William Krugger’s 8th Army airdropped military supplies and person-
nel on the Tagaytay Ridge to prevent the Japanese from attacking the beach
head at Nasugbu prior to the liberation of Manila from Japanese on Feb. 3,
1945.
3 TAGAYTAY CITY CITIZENS’ CHARTER

CITY PROFILE
POLITICAL SUBDIVISION
Thirty four (34) barangay comprises the city of which ten (10) are urban
and the rest are rural. The ten (10) urban barangays are the following: Maitim II East;
Silang Crossing East; San Jose; Tolentino East; Sungay West; Sungay East; Maharlika
East; Kaybagal South; Mendez Crossing East and Mendez Crossing West.

BARANGAY AREA (has)

1. Asisan 133.43
2. Bagong Tubig 173.75
3. Calabuso 446.38
4. Francisco 358.00
5. Dapdap West 148.10
6. Dapdap East 75.09
7. Guinhawa North 78.93
8. Guinhawa South 94.11
9. Iruhin East 297.29
10. Iruhin Central 253.14
11. Iruhin West 240.71
12. Kaybagal South 404.16
13. Kaybagal Central 214.00
14. Kaybagal North 120.33
15. Maharlika East 73.82
16. Maharlika West 194.55
17. Mag-asawang Ilat 73.82
18. Mendez Crossing West 58.37
19. Mendez Crossing East 55.40
20. Maitim II East 141.31
21. Maitim II Central 96.90
22. Maitim II West 76.29
23. Neogan 165.43
24. Patutong Malaki South 237.08
25. Patutong Malaki North 258.02
26. Sambong 301.24
27. San Jose 418.90
28. Sungay East 280.08
29. Sungay West 248.91
30. Silang Crossing East 197.23
31. Silang Crossing West 248.91
32. Tolentino East 91.49
33. Tolentino West 164.13
34. Zambal 127.89
 TAGAYTAY CITY CITIZENS’ CHARTER 4

CITY PROFILE
PHYSICAL FEATURES

Land Area: 6,500 hectares

Distance from Manila: 56 km. South of Manila
Boundaries:
North: Municipality of Silang, Mendez & Amadeo
South: Province of Batangas
East: Province of Laguna
West: Municipality of Alfonso

Topography: Characterized by mixed topography

Major Rivers/ Lakes/ Mountains: Mt. Gonzales

Demography
Total population : 61,623 (2007 NSO)
Male/ Female ratio : 1:2
Population density : 9 persons/ha.
No. of Household : 10,068 (2006)
Ave. Households : 6
Birth Rate : 2.7
Death Rate : 2.90

SOCIAL SECTOR

HEALTH

Malnutrition Rate : 0.32%

Morbidity Rate
Mortality rate : 3.80

Health Facilities
Public Private

No. of Health Centers 34 -

No. of Hospitals 1 1
No. of Medical Clinics 1 9
No. of Dental Clinics 2 6
No. of Daycare Centers 29 4

Health Personnel
Gov’t Employee Private

No. of Doctors 13 25
No. of Nurses 3 10
No. of Dentists 1 5
No. of Midwives 7 1
Others: RSI 3
5 TAGAYTAY CITY CITIZENS’ CHARTER

CITY PROFILE
EDUCATION

Literacy Rate 99.51%

Educational Institution
Public Private

No. of Pre– Schools Daycare Center 31 11

No. of High Schools 3 8
No. of Colleges 1 4
No. of Universities - -
No. of Voc’l Schools 1 1

Current Enrollment

Elementary 6,645 1,622

High School 4,670 526
Tertiary ____ ____

Teacher– Student Ratio

Public Private
Elementary 1:35 1:25
High School 1:35 1:15

GOVERNMENT HOUSING

No. of Housing Projects 15

No. of Family Beneficiaries 760

RELIGION AND CULTURE

% (pop)
Roman Catholic 95.36
Iglesia ni Kristo 3..37
Protestant 1.07
Other denominations 0.20%

DIALECTS
Tagalog, Ilongo, Waray, Bicol

ECONOMY
Income
Amount of Annual Income - Php 532,648,525.50
Major Source of Income - Internal Revenue &
Specific Tax Allotment (IRSTA)
Employment
Labor Force Population : 36,974
Employment rate :
 TAGAYTAY CITY CITIZENS’ CHARTER 6

CITY PROFILE
AGRICULTURE
Major Crops
Annual Production Area Planted
(MT) (HAS)
Coffee 575.875 579.70
Pineapple 3,400 291.33
Camote 684 45.6

Livestock
Annual Production (MT)
Cattle 355
Swine 2,500
Poultry 15,000
Others: Goat 250

Trade and Industry

Major Industry/ Products: Bio– Foods
Exports: Coffee, pineapple, asparagus and cut flower

TOURISM

HISTORICAL
41st DIVISION USAFFE MARKER
Tagaytay played a significant role in Philippine history. During WWII, Filipino
revolutionaries found refuge on its vast forest and ridges. It was used as the landing
site and sanctuary for paratroopers on their way to liberate Manila in 1945.
The 41st USAFFE marker is a place where you will know more about
Tagaytay’s rich history. It is located beside the Tagaytay International Convention
Center, Kaybagal South, Tagaytay City.

11th AIRBORNE DIVISION MARKER

On February 03,1945, the 11th Airborne Division of Lt. Gen. William

Krueger’s 8th army airdropped military supplies and personnel on the Tagaytay Ridge
amidst enemy ground fire. Their mission: to secure Tagaytay City and guarantee the
easy flow of troops and supplies to Manila, an action later proved as significant to the
Manila liberation. A marker was installed at the Silang Crossing Rotonda to honor the
event.

CULTURAL

JAPANESE GARDEN
This 1,200 sq. meters garden was constructed to inculcate the value of
freedom, peace and international unity into the heart and minds of the people and
signify friendship from among the Japanese and Tagaytay people . It is located beside
Picnic Grove, Sungay East, Tagaytay City.
7 TAGAYTAY CITY CITIZENS’ CHARTER

CITY PROFILE
TAGAYTAY HIGHLANDS
A master planned blending of natural and man-made wonders dedicated to
leisure at its best. It is located at Calabuso, approximately 8 to 9 kms away from Silang
Crossing (Rotunda).

PICNIC GROVE
Located at Sungay East, 3 kms. away from Silang Crossing (Rotunda). It is
managed by the City Government of Tagaytay. It is suitable for picnics, horse backriding,
and sightseeing. It also offers services for seminar, accommodations, overnight stay, etc.

PEOPLE’S PARK IN THE SKY

An artful blending of natural and man-made attractions, poised on the highest
point of Tagaytay City. It stands on a 4,516 sq., meters solid ground and overlooks four
bodies of water– Taal Lake, Balayan Bay, Laguna de Bay and Manila Bay. It is located at
Dapdap West and Dapdap East, approximately 6 to 7 kms. away from Silang Crossing
( Rotunda).

RELIGIOUS

SISTER– SERVANTS of the HOLY SPIRIT of PERPETUAL ADORATION

A place where one can ask for prayer request through the intercession of the
contemplative nuns. It is located at Maitim II East at the back of St. Augustine Seminary.

OUR MOTHER OF FAIR LOVE

Located at People’s Park in the Sky. Hundreds of devotees of the Blessed Virgin
Mary visit the place paying homage and offering flowers. A chapel near the City Hall was
constructed.

OUR LADY of LOURDES PARISH CHURCH

A Parochial Church of western and northern part of Tagaytay City, It is located
at Silang Crossing West.

INA NG LAGING SAKLOLO PARISH CHURCH

Located at Sungay West, a Parochial Church of Eastern and Southern part of
Tagaytay City.

ST. MICHAEL THE ARCHANGEL

Inaugurated last Feb. 12, 2004 located at the Centrum Rotunda near the City
Hall building. It is acclaimed to be the biggest in the entire province (almost three stories
in height) and is now drawing huge number of visitors.

FESTIVAL/ EVENTS

February
3 - Tagaytay Liberation Day
11th Airborne Division Usaffe
 TAGAYTAY CITY CITIZENS’ CHARTER 8

CITY PROFILE

11 - Feast of Our Lady of Lourdes

14 - Pista ng Pag-ibig
April
Holy Week Celebration
Pabasa (City Hall Complex)
Good Friday—Station of the Cross
(People’s Park in the Sky)
24 - Character Program Anniversary
June
21 - Araw ng Tagaytay
27 - Feast of Our Mother of Perpetual Help

INFRASTRUCTURE

Roads Length Condition

(concrete/asphalt/gravel/dirt)
National 39.70 asphalt
Provincial
City 29.8293 (concrete/asphalt)
Barangay 68.406 (concrete/asphalt/grave
dirt)
No. of Bridges per Type (concrete, bailey, wooden)

Name of Bridge Type

Alingayngay Bridge Concrete
Pinaglintikan Bridge Concrete
Sta. Rita Bridge Bailey
Zambal Bridge Bailey

UTILITIES

Water Supply - (Tagaytay City Water District)

Major Sources of potable water supply : spring
% of Household served = 96%
% of Barangays served = 100%

Power Supply (MERALCO)

Existing electric cooperative = none
% of household served = 98.43%
% of barangays served = 100%
9 TAGAYTAY CITY CITIZENS’ CHARTER

CITY PROFILE
SISTER CITIES

Foreign Countries In the Country

1. Amman Jordan 1. Iriga City
2. Las Vegas, Nevada, USA 2. Bacolod City
3. Tainan City, Republic of China 3. Daraga, Albay
4. Manningham, Victoria, Ausralia 4. Palayan City
5. Goulbourn, Ontario, Canada 5. Surigao City
6. Fukouka, Japan 6. Sorsogon City
7. Cuernavaca, Mexico 7. Daet City
9 TAGAYTAY CITY CITIZENS’ CHARTER
1 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ASSESSOR’S OFFICE

ABOUT THE SERVICE
Preparation of tax declaration
shall be done upon presentation of
documents by the owner or author-
ized representative.

FEES:
 Transfer Tax (for Transfer of Ownership) .75% of 1% of the total consideration or its fair
market value whichever is higher.
 Processing Fee – P50.00
 Tax Declaration - P 50.00

REQUIREMENTS:
FOR TRANSFER OF OWNERSHIP
Deed of Absolute Sale – in Case of Sale
Deed of donation in case of Donation
Deed of extrajudicial Settlement of Estate –in case of inheritance
Affidavit of Consolidation-in case of foreclosure
Xerox Copy of Certification of Title
Certification Authorizing Registration (Capital Gains Tax)
Certification of Non-Tax Delinquency
Official receipt of transfer Tax and Processing Fee
Approve Subdivision Plan or sketch plan in case of portion sale

FOR NEWLY DECLARED BUILDINGS AND OTHER IMPROVEMENTS

Building Plan
Building Permit
Construction Estimate/Bill of Materials
Certificate of Occupancy/Certificate of Completion
Sworn Statement

FOR MACHINERIES
Sales invoice
Cost of Basic Machine
Cost of Auxiliaries and/or Optional Accessories
Freight from source to the site
Insurance
Bank Charges
Documentation
Brokerage, arrastre and heavy lifts
Custom duties and taxes
Installation which includes controls and wirings electrical and mechanical
Connections, millwrights work and foundation.
 TAGAYTAY CITY CITIZENS’ CHARTER 2
CITY ASSESSOR’S OFFICE

SWORN STATEMENT

FOR SUBDIVISION/CONSOLIDATION
REQUIREMENTS:
 Letter Request
 Approved Subdivision/Consolidation Plan
 Technical Descriptions
 Xerox Copy of New Transfer Certificate of Title (if titled)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Submit Requirements and examine 10 minutes
The submitted documents SONIA M. TORRES
Local Assessment Operations Officer I
NOTE: Simple transfer of ownership is
Directed to the encoder for ANNABEL CARAAN
Preparation of Tax Declaration. Casual Employee

DOROTEA P MOJICA
Draftsman II

RUMER BAYOT
Contractual Employee
Preparation of Tax Declaration 2 minutes
OFELIA G. ANGCAYA
Administrative Assistant. II
For newly constructed/undeclared
Building & other improvements. ROSALINDA P. SIMAN
Local Assessment Operations
Officer
SUBMIT REQUIREMENTS
- Present the certificate of occupancy 5 minutes ROSALINDA P. SIMAN
and sworn statement. Local Assessment Operations
Officer

FIELD INSPECTION
- Conduct ocular inspection on the 2 hours ABNER M. ANACAY
Property subject for appraisal & Draftsman II
Assessment.
3 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ASSESSOR’S OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
FIELD APPRAISAL AND ASSESSMENT
SHEETS ABNER M. ANACAY
Prepares FAAS 40 minutes Draftsman II
Appraise /Assessed in accor- ROSALINDA P. SIMAN
dance with the approved Local Assessment Operations Officer III
schedule of Market Value

Review and recommend ap- 10 minutes GEORGE BAYHON

proval of the prepared Admin Aide I
FAAS
ENGR. GREGORIO M. MONREAL
Approved prepared tax 5 minutes City Assessor
declaration

FOR SUBDIVISION/CONSOLIDATION

SUBMIT REQUIREMENTS

Approved Subdivision/Consolidation Plan GLORIA P. PENALES

Taxmapper III
Prepares Field Appraisal & Assessment
Sheets as to land sketch, area and boundaries MARCOS NOEL CORTEZ
Taxmapper II
Prepares FAAS as to Appraisal and assess-
ment in accordance with the Approved
Schedule of Market Value (SMV)

Review and recommend approval of pre- ROSALINDA P. SIMAN

pared FAAS Local Assessment Operations
Officer III
Prepares tax declaration of the subdivided/
consolidated and parcels

Approve Tax Declaration ENGR. GREGORIO M. MONREAL

City Assessor
 TAGAYTAY CITY CITIZENS’ CHARTER 4
CITY ASSESSOR’S OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
RECORDS SAFEKEEPING
SONIA M. TORRES
Approved tax declarations including all Local Assessment Operations
supporting documents Officer I

EVA B. VILLANUEVA
Assessment Clerk I
5 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ASSESSOR’S OFFICE

ABOUT THE SERVICE
In securing Certified True
Copies of tax declaration and certifica-
tion, authorization letter should be pre-
sented in case the requisitioner is not the
registered or declared owner.

REQUIREMENT(S):

 Authorization letter in case the requisitioner is not the registered or declared owner.

FEES:
Certification Fee – P 20.00 per Tax Declaration
P20.00 per Certification of Assessment Record

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

File request to the front liner 5 minutes SONIA M. TORRES

Subject to the approval of the City As- Local Assessment Operations
sessor Officer I

ANNABEL CARAAN
Casual Employee

RUMER M. BAYOT
Contractual Employee

Prepares CTC of tax declaration and 2 minutes ANNABEL C. CARAAN

Certification Staff

SUSANA PENALES
Admin. Aide I

Prepares trace back of CTC of tax decla- 1 week SONIA M. TORRES

ration Local Assessment Operations Officer I
 TAGAYTAY CITY CITIZENS’ CHARTER 6

CITY TREASURER’S OFFICE

ABOUT THE SERVICE

Real property tax payments

are paid at the Land Tax Divi-
sion of the City Treasurer’s
Office. Taxpayers may choose to
pay on an annual or quarterly
basis. Discounts are given to
those who pay in advance.

REQUIREMENTS:
 Copy of latest real property tax official receipt or;
 Copy of latest real property tax declaration or;
 If none of the above, give the complete name of the declared owner or the Property
Index Number (PIN)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Computation of RPT

Taxpayer presents the requirements at 1 minute per ANNA MARIE C. MABUTI

the assigned window for computation. PIN Casual Employee
A Statement of Account (SOA) is, then,
printed. LORIELYN ELPOS
Casual Employee

Verification

The clerk verifies the accuracy of the 2 minutes per ANNA MARIE C. MABUTI
tax bill. It is, then, released to the tax- PIN Casual Employee
payer.

Payment

Taxpayer presents the SOA to an as- 2 minutes per CAROLINA M. JORGE

signed teller at the counter and pays receipt Administrative Aide IV
the taxes due. An official receipt is
issued to the taxpayer. ANISIA P. BAYOT
Administrative Aide I
7 TAGAYTAY CITY CITIZENS’ CHARTER

CITY TREASURER’S OFFICE

ABOUT THE SERVICE

A Certificate of No Delinquency/
Tax Clearance is made at the Land
Tax Division of the City Treasurer’s
Office, and is issued to taxpayers
who have religiously paid their
taxes on time.

REQUIREMENTS:
 Copy of latest real property tax official receipt;
 Certification Fee / Tax Clearance Official Receipt;
 If the requisitioner is not the declared owner: Special Power of Attorney or Authorization
Letter from the property owner and other supporting documents like valid ID of the owner
and representative.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Request & Verification

Client requests for certification, present the 3 minutes per ANNA MARIE C. MABUTI
requirements, and inform the assigned per- property Casual Employee
sonnel the purpose of the requested clear-
ance. CAROLINA M. JORGE
Administrative Aide IV
The clerk verifies if the current year of the
real property tax was paid.
ANISIA P. BAYOT
Client fills-up the request form. Administrative Aide I

Payment for Certification

Client proceeds to the License Division, pays 2 minutes ANTHONY DIMAPILIS

the Certification Fee and gets his/her Tax Revenue Collection Clerk I
Clearance Official Receipt.
JENNY ROSE ANGCAYA
Contractual Employee
 TAGAYTAY CITY CITIZENS’ CHARTER 8
CITY TREASURER’S OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Processing & Printing of Tax Clearance

Client submits the requirements. 1 minute per any assigned personnel from the
clearance Land Tax Division, CTO
The tax clearance is then printed.

Approval & Issuance

The Chief of the Land Tax Division 1 minute ALEX B. MENDOZA

signs the tax clearance. OIC– Land Tax Division
It is then issued to the client.
9 TAGAYTAY CITY CITIZENS’ CHARTER

CITY TREASURER’S OFFICE

REQUIREMENTS:
 Certificate Authorizing Registration ( CAR )
 Deed of Sale
 Latest Tax Declaration
 Certification of No-Improvement
 Tax Clearance

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE

Present all the requirements at win- 1 minute

dow 4 and 5. ANTHONY DIMAPILIS
Revenue Collection Clerk I

JENNY ROSE ANGCAYA

Contractual Employee

Computation of Transfer Tax 1 minute

ANTHONY DIMAPILIS
Revenue Collection Clerk I

JENNY ROSE ANGCAYA

Contractual Employee

Presentation of Official Receipt 1 minute

ANTHONY DIMAPILIS
Record of Transfer Tax at the logbook. Revenue Collection Clerk I
Authentication
JENNY ROSE ANGCAYA
Contractual Employee
 TAGAYTAY CITY CITIZENS’ CHARTER 10

CITY TREASURER’S OFFICE

REQUIREMENTS:
 Application form from Sangguniang Panlungsod for new Applicants
 Computation from Sangguniang for Renewal applicants

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE

Present the application form at win- 1 minute ANTHONY DIMAPILIS

dow 4 and 5. Revenue Collection Clerk I

JENNY ROSE ANGCAYA

Contractual Employee

Presentation of Official Receipt. I minute

Clients goes back to Sanggunian to ANTHONY DIMAPILIS
present the official receipt. Revenue Collection Clerk I

JENNY ROSE ANGCAYA

Contractual Employee

Issuance of Sticker for renewal appli- 1 minute TERESITA C. BAAS

cants. Budget Officer I
11 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE ABOUT THE SERVICE

The purpose of this service
is to provide for diagnosis and
treatment illnesses and give
appropriate and necessary
medical services.

This service is available at

the city health office (CHO) to
any person/individual who
needs medical assistance.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
ADMIT CLIENT FOR OPD

Nursing attendant on duty asks client 2 MINUTES Nursing attendant on duty

reason for consultation and writes
client’s data on the dispensary book.

ASSESSMENT OF PATIEN T

Midwife on duty takes medical history 2 MINUTES Nursing attendant on duty

of patient. Gets vital signs and re-
cords in the individual treatment re-
cord form (itr). Then, she refers the
patient to the physician in duty.

EXAMINATION OF PATIE NT

PHYSICIAN ON DUTY AT THE CITY 5 TO 10 MIN- DR. LIZA FE F. CAPUPUS

HEALTH OFFICE: UTES Medical Officer V

Examines patient

Prescribes appropriate medicine and

gives medical advice

Refers patient to assigned personnel

for issuance of medicine

If hospitalization is required, fill -up

referral form to the hospital or choice.
CITY CITIZENS’ CHARTER TAGAYTAY CITY CITIZENS’ CHARTER 12

CITY HEALTH OFFICE ABOUT THE SERVICE

The purpose of this service is to
facilitate provision of immuniza-
tion to children 0 to 11 months old
to avoid the development of child-
hood diseases.

The City Health Office (CHO)

also provides immunization to
pregnant women to prevent the
occurrence of tetanus neonatorum
in infants.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
REGISTRATION

Midwife on duty/ EPI nurse coor- 3 MINUTES DAN SANARES

dinator gathers necessary data Nurse I
about the child or pregnant
woman to be immunized. She/He
reviews past immunizations given
to the child or pregnant mother.

IMMUNIZATION

Midwife on duty/ EPI nurse gives 5 MINUTES MON- GRACE ALMAREZ

immunization as requested. TUE - DOLORES LEGASPI
WED-ZENAIDA ALCAZAR
THUR - THELMA CRIZALDO
FRI - JOSEPHINE ALFEREZ

POST-IMMUNIZATION INSTRUC-
TIONS
2 MINUTES DAN SANARES
Midwife gives mother post- Nurse I
immunization instructions and
informs her about the schedule/s
for the next round/s of immuniza-
tion.
13 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE ABOUT THE SERVICE

This service, inclusive of oral
prophylaxis, dental examination,
tooth extraction, and dental restora-
tion, is available to pre -school and
school-age children, pregnant moth-
ers and other adults to prevent and
treat dental diseases.

Clients may avail of the service at

the CHO. Tooth extraction is avail-
able on Mondays and Thursdays and
dental consultation is available
every Tuesday, Wednesday, and

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
REGISTRATION

Register name in a logbook and 5 MINUTES BHW on duty

receive a call number. Nursing
attendant on-duty takes and re-
cords patient's blood pressure.
TOOTH EXAMINATION

DENTIST PERFORMS: 45 MINUTES

Tooth examination
DR. YOLANDA MALIGAYO
Dentist III
Tooth extraction (if needed)

Post-extraction instructions about

DR. ETHEL JOY MARQUEZ
oral health
Dentist I

Prescription of medicine, if
needed.
 TAGAYTAY CITY CITIZENS’ CHARTER 14
CITY HEALTH OFFICE ABOUT THE SERVICE
The City Health Office (CHO)
manages an anti-tuberculosis
program. the purpose is to
identify and treat patients with
tuberculosis (TB). drugs and
medicine are provided free-of-
charge.

WHO MAY AVAIL OF THE SERVICE:

Any person manifesting the following symptoms may have tuberculosis:

 Persistent coughing for 2 weeks or more

 Fever

 Progressive weight loss

 Chest or back pains

 Hemoptysis or recurrent blood streak sputum

 Loss of appetite

 Tiredness/night sweating

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
INQUIRY

ROLAND ANDREW DE GUZMAN

Inquire about the tb drug dispensary 2 MINUTES Nurse I
and the requirements.

RECEIVE INSTRUCTIONS

ROLAND ANDREW DE GUZMAN

Client receives instructions for proper 3 MINUTES Nurse I
sputum collection.
15 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
COLLECTION AND SUBMISSION OF
SPECIMEN

10 MINUTES EDITH B. MIRANDO

Medical technologist collects sputum Medical Technologist I
specimen for examination.

Client receives information as to the

date of release of result.
Enrollment of patient

Functions of the TB coordinator or 30 minutes ROLAND ANDREW DE GUZMAN

nurse on duty: Nurse I

Assesses the patient, if eligible as

national tuberculosis program (NTP)
beneficiary

If eligible, enrolls patient and issues

NTP identification card

Gives patient info-education about TB

disease and control and the impor-
tance of the directly observed treat-
ment for short course chemotherapy
with his/her treatment partner.

Issues initial TB drug. Supply to treat-

ment partner and instruct patient
where to report for his daily intake of
TB drugs and schedule of follow -up
sputum re-exam.
 TAGAYTAY CITY CITIZENS’ CHARTER 16

CITY HEALTH OFFICE ABOUT THE SERVICE

Establishments, companies, and
government agencies may require
health certificates from their em-
ployees or applicants. some exam-
ples are those who are applying for
a driver's license at the Land Trans-
portation Office (LTO) and people
seeking job employment.

Schools may also require stu-

dents to secure a medical certificate
before they are allowed to enroll, or
upon return to school after incur-
FEES: ring an illness or hospitalization.

ISSUANCE OF MEDICAL CERTIFICATE FREE

CERTIFICATION FEE FOR DRIVER’S LICENSE FREE

CERTIFICATION FEE FOR EMPLOYMENT & OTHER PURPOSES FREE

CERTIFICATION FEE (M EDICAL CERT.) FREE

REQUIREMENTS

FOR APPLICANTS FOR A DRIVER'S LICENSE :

Results of drug test

Certification fee

FOR EMPLOYMENT AND OTHER PURPOSES:

Results of blood test (CBC)

Results of chest x -ray

Results of urinalysis

Results of drug test

Certification fee
17 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Go to the city health office

Personnel instruct client to pay re- 2 MINUTES MIDWIFE ON DUTY

quired certification fee and present
official receipt.

Register client

Personnel accomplish certificate form 2 MINUTES MIDWIFE ON DUTY

and refers client to the physician on
duty.

ISSUANCE OF CERTIFICATE

Physician on duty assesses and exam- 2 MINUTES DR. LIZA FE F. CAPUPUS

ines the client before signing the cer- Medical Officer V
tificate form.

Health or medical certificate is issued

to client.
 TAGAYTAY CITY CITIZENS’ CHARTER 18

CITY HEALTH OFFICE ABOUT THE SERVICE

The city health office
issues a sanitary permit to oper-
ate in all business establishments
after the actual inspection.
Health cards are being
used to operators and employees
after physical examination and
after attending the food handlers
class to all food handlers.

FEES : HEALTH CERTIFICATE FEE = P 50.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Present official receipt for health 1 MINUTE FELISA BATINO
certificate fee to the person -in-charge Sanitary inspector

Assess completeness of requirements . 1 MINUTE FELISA BATINO

Sanitary inspector

Register client and purpose of issu- 2 MINUTES FELISA BATINO

ance. Sanitary inspector

Accomplish health card, sanitary per- 4 MINUTES FELISA BATINO

mit form and business license. Sanitary inspector

Submit accomplished forms to city 1 MINUTE DR. LIZA FE F. CAPUPUS

health officer or medical officer iv for Medical Officer V
signature.

RELEASE OF HEALTH CARD AND SANI- 1 MINUTE FELISA BATINO

TARY PERMIT Sanitary inspector
19 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE ABOUT THE SERVICE

 The City Health Office provides a
comprehensive maternal care
program for pregnant and lacta-
ting mothers

Normal Vaginal Spontaneous Php 800.00

DELIVERIES Delivery
New Born Care Php 80.00/day

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
Registration

Midwife accomplishes home-based MIDWIFE ON DUTY

maternity record (HBMR) card of 5 minutes
the mother

Prenatal Examination Health Education

8 minutes
Functions of the midwife on Duty:
MIDWIFE ON DUTY
Checks client's abdominal palpita-
tions and informs the mother of her
findings

Gives mother health instructions on

proper nutrition and maternity care

Emphasizes the importance of

reporting to the CHO once she feels
the occurrence of pregnancy danger
signs

Gives mother maternity care ser-

vices
 TAGAYTAY CITY CITIZENS’ CHARTER 20

CITY HEALTH OFFICE

ABOUT THE SERVICE
 The City Health Office (CHO)
manages a family planning
program to improve family
health and welfare through
education and provision of
family planning aides.

This service is provided free of

charge to all interested citizens.

PROGRAM COVERAGE

THE PROGRAM HAS THE FOLLOWING SERVICES:

 BASIC FAMILY PLANNING EDUCATION

 PROVISION OF FAMILY PLANNING COMMODITIES
 INFORMATION ON FAMILY PLANNING METHODS
 HEALTH EDUCATION (ESPECIALLY REGARDING EXAMINA-
TIONS/TESTS NEEDED BY CLIENTS RELATIVE TO THE FAMILY
PLANNING METHOD CHOSEN; AND MEDICAL MANAGEMENT
OF PROBLEMS RESULTING FROM THE METHOD USED)

THE FAMILY PLANNING OFFICE IS IN-CHARGE OF RENDERING

THESE SERVICES
21 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE

ABOUT THE SERVICE
Pre-Marriage Ccounselling seminars
are held every Wednesday, from 8:00
am to 5:00 pm. facilitators from differ-
ent agencies conduct seminars. the
PMC certificate is awarded to partici-
pants right after the activity.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
REGISTER IN THE LOGBOOK

Couple proceeds to CPNO before 5 minutes DOLORES LEGASPI

8:00 am and register their names Midwife I
in the logbook for record pur-
poses.
CONDUCT OF SEMINAR

Person-in-charge directs the cou- 8 hours DOLORES LEGASPI

ples to the social development Midwife I
center multi-purpose hall where
pre-marriage counseling seminars
are held.

AWARDING OF CERTIFICATES
2 minutes DOLORES LEGASPI
Midwife I
PMC certificates are given right
after the seminar.
 TAGAYTAY CITY CITIZENS’ CHARTER 22
CITY HEALTH OFFICE
ABOUT THE SERVICE
Aside from DMPA injec-
tions, the city health office
dispense family planning sup-
plies to clients who would like
to use contraceptives.
The usual supplies consist
of condoms and family plan-
ning pills. these are given for
free.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
EVALUATION OF CUSTOMER

Person-in-charge evaluates the 5 minutes

customer through medical & ob-
stetrical-gynecological history
taking to determine if pills or con-
doms are not contraindicated.

ISSUANCE OF SUPPLIES

Issue supplies of condoms or 5 minutes

pills; and discusses with client the
method for using the contracep-
tive, as well as its normal side
effects.

REGISTER IN THE LOGBOOK

2 minutes
Client registers his/her name in
the logbook for documentation
purposes.
23 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE ABOUT THE SERVICE

Depo-medroxy progesterone
acetate (DMPA) is a temporary and
long-acting family planning
method given via intra -muscular
injection.

Married women of reproductive

age (MWRA) may request the CHO
to provide this service for
free. DMPA must be administered
every 3 months.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Request for DMPA injection

Go to CHO and request for DMPA 5 to 10 min- NURSE ON DUTY

injection. utes

MIDWIFE-ON-DUTY

Present DMPA card

Present DMPA card to the person - 5 to 10 min- NURSE ON DUTY

in-charge. utes

MIDWIFE-ON-DUTY
For new acceptors, person-in-
charge conducts medical & obstet-
rical / gynecological history-taking
to evaluate the customer if DMPA
injection is not contraindi-
cated. She, then, informs the client
about how DMPA works and
its normal side effects.

VALIDATION OF RECORD AND

APPOINTMENT DATE

5 to 10 min- NURSE ON DUTY

Person-in-charge validates record utes
and appointment date (whether
DMPA is supposed to be injected on MIDWIFE-ON-DUTY
a particular date) and takes client's
blood pressure.
 TAGAYTAY CITY CITIZENS’ CHARTER 24

CITY HEALTH OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Administration of DMPA injection

If client's blood pressure is within 5 to 10 min- NURSE ON DUTY

normal limits, person-in-charge ad- utes
ministers DMPA injection.
MIDWIFE-ON-DUTY

Next appointment

Person-in-charge informs the client of 5 to 10 min- NURSE ON DUTY

her next appointment. utes

MIDWIFE-ON-DUTY

Register in the logbook

Client registers his name in the log- 5 to 10 min- NURSE ON DUTY

book for documentation purposes. utes

MIDWIFE-ON-DUTY
25 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE

ABOUT THE SERVICE
The city health office does not
provide female permanent contra-
ception or ligation as a family
planning service.
However, married women of
reproductive age (MWRA) may
request for referral to their hospi-
tal/s of choice for ligation/ volun-
tary sterilization (VS) program.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
INTERVIEW

Person-in-charge requests the client 6 minutes DOLORES LEGASPI

for personal data. Midwife I

COUNSELING

CHO conducts counseling regarding 6 minutes DOLORES LEGASPI

the client's chosen method of family Midwife I
planning.

SCREENING OF CLIENT

Person-in-charge conducts screening 6 minutes DOLORES LEGASPI

through medical and obstetrical - Midwife I
gynecological history taking and
physical examination.

SIGNING OF CONSENT F ORM

Client signs a consent form specifying 6 minutes DOLORES LEGASPI

her consenting to the ligation surgical Midwife I
procedure.

REFERRAL AND FINAL I NSTRUC-

TIONS

6 minutes DOLORES LEGASPI

Coordinator issues a referral, and Midwife I
provides client with final instructions
so that she can avail of the voluntary
sterilization program of the BMC.
 TAGAYTAY CITY CITIZENS’ CHARTER 26
CITY HEALTH OFFICE
ABOUT THE SERVICE
The city nutrition office (cpno)
provide food and vitamin supple-
ments to malnourished pre-schoolers
and pregnant mothers to improve
their nutritional status.

This forms part of the city's cam-

paign against malnutrition in pre-
schoolers and expectant mothers.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
MAKE A REQUEST 8 minutes Barangay Nutrition Scholar

Request for food and vitamin supple- ENGR. EMILMA U. PELLO

ments. OIC– Nutrition Office

ASSESSMENT OF NUTRITIONAL 8 minutes Barangay Nutrition Scholar

STATUS

ENGR. EMILMA U. PELLO

Person-in-charge assesses the nutri- OIC– Nutrition Office
tional status of the child or pregnant
mother through observation and
weight taking.

DATA GATHERING AND COUNSELING 8 minutes Barangay Nutrition Scholar

If client is found severely malnour- MARIETTA DOGELIO

ished, nutritionist conducts data gath- Social Welfare Aide I
ering and one-on-one counseling with
the mother or guardian to improve the
nutritional status of the child or preg-
nant mother.
RELEASE OF SUPPLEMENTAL FEED- 8 minutes
ING PREPARATIONS

Client receives supplemental feeding

preparations from nutritionist. The
client is asked to and registers the
mother and child's name in a logbook
for record and monitoring purposes.
27 TAGAYTAY CITY CITIZENS’ CHARTER

CITY HEALTH OFFICE

ABOUT THE SERVICE
The release of nutri-mix preparations
is part of the city's campaign against mal-
nutrition, especially in infants.

"Nutri-mix" is given to 4 to 11-month

old infants regardless of nutritional status
to provide them with additional weaning
food. it contains food with high nutritional
value and comes in various blends of soya,
rice, choco and cereals. barangay nutrition
scholars (bns) are the primary movers in
the processing and distribution of nutri -
mix preparation.

Iodized salt is also distributed to the

different barangays through the BNS to
prevent goiter and other iodine deficiency
HOW TO AVAIL OF THE SERVICE disorders among Tagaytay constituents.

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
REQUEST FOR NUTRI-MIX PREPARA-
TION AND IODIZED SALT

5 minutes Nutrition Coordinator

Client or barangay nutrition scholar
(BNS) goes to the CNO and requests
for the service.
CHECKING OF RECORDS

Person-in-charge checks the records 5 minutes Nutrition Coordinator

to determine the total number of nutri
-mix preparations or iodized salt to be
released.
COUNTING OF COMMODIT IES

Person-in-charge proceeds to the nu- 5 minutes Nutrition Coordinator

trition center where commodities are
kept and counts the appropriate num-
ber of commodities to be released.
RELEASE OF NUTRI-MIX PREPARA-
TION OR IODIZED SALT

Client or BNS receives commodities

and acknowledges receipt in a log-
book.
 TAGAYTAY CITY CITIZENS’ CHARTER 28

CITY HEALTH OFFICE

ABOUT THE SERVICE
Counseling is a major inter-
AVAILING OF personal tool used to motivate
COUNSELING ON clients for family
method acceptance.
planning

NUTRITION AND It can also provide mothers

FAMILY of malnourished children and
malnourished pregnant and lac-
PLANNING tating mothers information on
nutrition geared towards improv-
ing nutritional status.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE

REQUEST FOR INFORMATION

Go to CPNO and state request for MARIETTA DOGELIO
information/service to person-in- Social Welfare Aide I
10 TO 15
charge.
MINUTES

COUNSELING
Person-in-charge conducts coun-
seling to the client, and may issue MARIETTA DOGELIO
10 TO 15
IEC materials for reference. Social Welfare Aide I
MINUTES

REGISTER IN THE LOGBOOK

Client registers his name in the
logbook for documentation pur- MARIETTA DOGELIO
10 TO 15
poses. Social Welfare Aide I
MINUTES
29 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE
The Ospital ng Tagaytay is
funded and operated by the Tagay-
tay city government.
It is a primary hospital
that caters to the citizens of Tagay-
tay and neighboring towns who
seek general consultation, emer-
gency treatment and treatment of
minor medical cases.
Major surgery and medi-
cal cases that require the manage-
ment of a tertiary hospital are re-
HOSPITAL HOURS ferred to hospitals suggested by the
OUTPATIENT DEPARTMENT - 8:00 AM TO 5:00 PM attending medical professionals.
EMERGENCY TREATMENT - OPEN 24 HOURS

HOW TO AVAIL OF THE SERVICE (OUT PATIENT DEPARTMENT

CONSULTATION

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
REGISTRATION AND TAK ING OF 5 MINUTES/ OPD Nursing Attendant
VITAL SIGNS PATIENT

Nurse asks the patient to register for

record purposes. Nurse takes vital
signs.
GENERAL CONSULTATION AND PRE- 5– 10 MIN- OPD Medical Officer on Duty
SCRIPTION OF MEDICATION UTES (CASE
TO CASE BA-
SIS)
Doctor checks up patient and pre-
scribes medication.
DIAGNOSTIC TEST 10-30 MIN- Medical Technologist
UTES

Patient undergoes diagnostic tests.

1-2 DAYS FOR
SEND OUT

ADMISSION FOR HOSPITAL CONFINEMENT (IF NECESSARY)

IF NECESSARY, MEDICAL OFFICER ADMITS THE PATIENT FOR
HOSPITAL CONFINEMENT .
 TAGAYTAY CITY CITIZENS’ CHARTER 30

OSPITAL NG TAGAYTAY

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
TREATMENT OF URGENT CASES

GO TO THE EMERGENCY ROOM 5 MINUTES ER nurse

Patient goes to the emergency room

for initial treatment and registration.

MINOR SURGERY

Medical officer on duty performs mi- CASE-TO-CASE Medical officer on duty

nor surgical surgeries.

ADMISSION FOR HOSPITAL CONFINEMENT (IF NECESSARY)

IF NECESSARY, MEDICA L OFFICER ADMITS THE PATIENT FOR HOSPITAL CONFINEMENT

TREATMENT OF EMERGEN CY OR LIFE-

THREATENING CASES

1 MINUTE ER NURSE
GO TO THE EMERGENCY ROOM

Patient is brought to the emergency

room for immediate medical manage-
ment.

DIAGNOSTIC TEST 5-10 MINUTES MEDICAL TECHNOLOGIST

Patient undergoes diagnostic tests.

31 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
DAILY ROUNDS Attending Physician

Medical officer on duty performs daily 10 minutes/ Medical officer on duty

rounds of patients for evaluation and patient
review of medications.
Ward nurse on duty

DISPOSITION AND DISCHARGE

DISCHARGE ORDER Medical officer on duty

Doctor orders the discharge of patient 10 minutes Attending Physician

to the nurse. A chart of billing is pre-
pared and the nurse instructs the
patient or relatives to inquire about
the amount to be paid.

PREPARATION OF BILL OR STATE-

MENT OF ACCOUNT

10 minutes Billing clerk

Billing clerk prepares the bill or state-
ment of account of in-patients ready
for discharge.

EVALUATION OF TYPE O F PATIENT

Medical social worker evaluates 10-20 minutes Medical social worker desig-
whether the patient is entitled to gov- nate
ernment subsidy and whether he/she
should pay his/her hospital bills or
not.
 TAGAYTAY CITY CITIZENS’ CHARTER 32

OSPITAL NG TAGAYTAY

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
COLLECTION OF PAYMENTS

Patient or relatives pays for medicine 5 minutes Cashier

used and other legitimate hospital
charges.

Patient asks for clearance from the

cashier and gives it to the ward nurse
of guard.

HOME MEDICATION INST RUCTION

Ward nurse gives home medication 10 minutes Ward nurse on duty

instruction to the patient and rela-
tives, and orders utility worker to
assist patient for discharge.

Preparation of medical certificate

If necessary, a medical records offi- Within 24 Medical records officer

cer may issue a medical and medico - hours
legal certificate.
33 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service is the medi-

cal benefit of PHIL-
HEALTH members and
their beneficiaries.
HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Client enters the Social Services Room 2 minutes AURORA FELLO
Administrative Aide III

DIANA MINGI
Casual Employee
Client inquires about the required 5 minutes AURORA FELLO
documents Administrative Aide III

DIANA MINGI
Casual Employee
Client leaves the room

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Client enters the Social Services Room 5 minutes AURORA FELLO
and submits the PHILHEALTH forms Administrative Aide III
and requirements.
DIANA MINGI
Casual Employee
Client leaves the room and pays the hos-
pital bills.
 TAGAYTAY CITY CITIZENS’ CHARTER 34

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE
This service is given as finan-
cial assistance to indigent patients
after an interview and evaluation
of hospital social worker. Assis-
tance covers Medicines, Labora-
tory and X-ray examinations fees.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

Patient's relatives enters and submits 10 minutes AURORA FELLO

himself/herself for interview. Administrative Aide III

DIANA MINGI
Casual Employee

Client submits required documents 2 minutes AURORA FELLO

Administrative Aide III

DIANA MINGI
Casual Employee
AURORA FELLO
Client waits for bills computation 3 minutes Administrative Aide III

DIANA MINGI
Casual Employee

Client leaves the room and pays the

hospital bills.
35 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE
This service is collection of few drops of
blood from the new born onto an appropriate
collection card and performing biochemical
testing to determine if the child has a heritable
condition. Based on the Screening result, the
early detection of child abnormalities will be
identified, thus correction of abnormalities that
might result to mental retardation, serious
health complications or death can early be
detected and treated.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE

Mother and child proceed to Ward 3 minutes GINA ANACAY

Station Nurse I

JANE EMELO
Nurse I

Mother pays the required fees 5 minutes Cashier’s Staff

Mother waits for her baby outside the 10 minutes

NBS room

GINA ANACAY
Mother submits the OR to the NBS staff 2 minutes Nurse I

JANE EMELO
Nurse I

Clients leaves the NBS room

 TAGAYTAY CITY CITIZENS’ CHARTER 36

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service is the issuance of certifi-

cates relative to a child’s birth, death of
family member/relative and Medico-legal
Certificates for cases that need be used for
legal purposes.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE

Patient/relatives gives court order. 5 minutes MERLINDA OCAMPO

Casual Employee

JENNIFER AGUILA
Casual Employee

Patient/relatives give the exact date of 10 – 20 min- MERLINDA OCAMPO

confinement or check up utes Casual Employee

JENNIFER AGUILA
Casual Employee

Patient/relatives receives the Medical 2 days Concerned Consultant

Abstract Form or Medico Legal form

Patient/Relatives leave the records

office.
37 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service is performed by

hospital Pharmacists and other
pharmacy personnel who ensure
that appropriate medicines and
medical supplies are available.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

Patient's relative presents Prescribed 10 minutes AIMEE JUMARANG

medicines if available Pharmacist

MARY JANE BAYOT

Nursing Attendant I

ANGELINE RORALDO
Casual Employee

FE VILLANUEVA
Casual Employee

Patient's relative proceeds to Cashier 15 minutes Cashier’s Staff on Duty

for payment

Patient's relative presents the OR to 2 minutes Pharmacist/Staff on Duty

the Pharmacist/staff

Patient's relative receives the drugs 5 minutes Pharmacist/Staff on Duty

and medications

Relative leaves the Pharmacy.

 TAGAYTAY CITY CITIZENS’ CHARTER 38

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service prepares hospital billing

of in-patient based on the hospital care
given and the number of days accommo-
dated in the hospital. Cashiering services
receives the payments from in-patients
for discharge and from OPD patients with
other related medical examinations per-
formed.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

Client proceeds to Billing section 10 minutes Billing Staff on Duty

(Pharmacy)

Client pays the hospital bills 15 minutes Cashier’s Staff on Duty

Patient's relative presents OR to Ward 2 minutes Ward Nurse

Nurse Orderly Personnel on Duty

Patient presents the discharge slip to 1 minute Security Guard on Duty

the Security Guard

Patient leaves the hospital

39 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service is the issuance of cer-

tificates relative to a child’s birth,
death of family member/relative and
Medico-legal Certificates for cases that
need be used for legal purposes.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

Patient's relative proceeds to Records 10 minutes MERLINDA OCAMPO

Section Casual Employee

JENNIFER AGUILA
Casual Employee

Relative gives patient's personal infor- 10 minutes Records Officer

mation

Relative receives birth/death certifi- 2 days Records Officer

cate
 TAGAYTAY CITY CITIZENS’ CHARTER 40

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service caters new and revis-

iting patients who submit them-
selves for check up and diagnosis
by OPD Physicians/Consultants.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

Client inquires if the doctor is in. 1 minute CARLITO AMULONG

Casual Employee

LUCIANA PEREY
Casual Employee

Client gives date to OPD personnel 5 minutes CARLITO AMULONG

Casual Employee

LUCIANA PEREY
Casual Employee

Patient waits for his turn for consulta- CARLITO AMULONG

tion Casual Employee

LUCIANA PEREY
Casual Employee

Patient proceeds to Consultation room 1 minute ONT Consultant

Pays consultation fees 5 minutes Cashier

41 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service caters to patients with

laboratory requests from Attending Phy-
sician that needs laboratory examina-
tions e.g. Blood chemistry, Urinalysis,
Fecalysis, Hematology, HapaB screening,
Blood Typing, etc.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
ROSALINDA TIANIA
Patient proceeds to the laboratory and 1 minute Medical Technologist 1
submits physicians laboratory request
SHIELA DELA CRUZ
Medical Technologist 1

LORENA PASCUA
Medical Technologist 1

JOHANES CONTEMPRATO
Casual Employee
MA. ROSA ACUEZA
Patient proceed to Cashier for payment 5 minutes Clerk I
of laboratory fees.
JENITA VILLAPANDO
Revenue Collection Clerk II

EMMA JAVIER
Cash Clerk IV

MAYLEN GOMEZ
Casual Employee
ROSALINDA TIANIA
Patient submits the OR to the Medical 2 minutes Medical Technologist 1
Technologist and waits for the labora-
tory procedure. SHIELA DELA CRUZ
Medical Technologist 1

LORENA PASCUA
Medical Technologist 1

JOHANES CONTEMPRATO
Casual Employee

Patient leaves the Laboratory and waits

for result
 TAGAYTAY CITY CITIZENS’ CHARTER 42
OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service is performed for clients

with X-ray request and a must for
vehicular accident patient/s.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Client enters the X-ray room and presents 2 minutes ESTELITO SEDUCON
laboratory request/s. X-ray Technician

CHERRY LEPARDO
Casual Employee

RASHIDA DESCALZO
Contractual Employee
Client proceeds to Dressing room and change 2 minutes ESTELITO SEDUCON
laboratory gown. X-ray Technician

CHERRY LEPARDO
Casual Employee

RASHIDA DESCALZO
Contractual Employee
Client positions to the laboratory equipment. 5 minutes

Client changes clothes. 2 minutes

Client proceeds to Cashier. 5 minutes MA. ROSA ACUEZA
Clerk I

JENITA VILLAPANDO
Revenue Collection Clerk II

EMMA JAVIER
Cash Clerk IV

MAYLEN GOMEZ
Casual Employee
Client hands over the Official receipt to X-ray 10 minutes ESTELITO SEDUCON
staff. X-ray Technician

CHERRY LEPARDO
Casual Employee

RASHIDA DESCALZO
Contractual Employee
43 TAGAYTAY CITY CITIZENS’ CHARTER

OSPITAL NG TAGAYTAY
ABOUT THE SERVICE

This service is the distribution of X-ray

results usually given after a day when the
X-ray is performed.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE

Client enters the X-ray room and pre- 2 minutes ESTELITO SEDUCON
sents official receipts X-ray Technician

CHERRY LEPARDO
Casual Employee

RASHIDA DESCALZO
Contractual Employee

Client waits for the result 5 minutes

Client receives the X-ray result

 TAGAYTAY CITY CITIZENS’ CHARTER 44

LOCAL CIVIL REGISTRY

ABOUT THE SERVICE
It shall be reported by the following: The
administrator of the hospital, clinic, or similar
institution where the birth occurred; The physi-
cian, midwife, or any person who attended the
delivery of the child; or In default of the hospital
or clinic administrator or attendant-at –birth,
either or both of the child’s parents.

On-Time Registration (For Married Parents of the Child)

REQUIREMENTS:
 4 copies of accomplished Certificate of Live Birth (COLB)
 Marriage contract of parents

FEES TO BE COLLECTED:
 No fees for timely registration of children born to married parents.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

The client submits the duly accom- 5 minutes RUFINA ANGCAYA

plished Certificate of Live Birth (COLB) Admin Aide I
with the Marriage contract of parents.

RUFINA ANGCAYA
Personnel assigned will review the 10 minutes Admin Aide I
documents and record it to the Birth of
Registers book.
RUFINA ANGCAYA
Recorded COLB will then be reviewed 10 minutes Admin Aide I
and signed by the City Civil Registrar.

RUFINA ANGCAYA
Signed COLB will be stamped with dry 5 minutes Admin Aide I
seal for 1 minute release.
45 TAGAYTAY CITY CITIZENS’ CHARTER

LOCAL CIVIL REGISTRY

On-Time Registration (For Unmarried Parents of the Child)

REQUIREMENTS:
 4 copies of accomplished Certificate of Live Birth (COLB)
 Affidavit of Admission of Paternity
 Certification for Admission of Paternity
 Transcript of Birth
 Cedula and 2 valid ID’s
 1 Documentary Stamp

FEES TO BE COLLECTED:
 Legal Instrument P100.00
 Certification for Admission of Paternity 50.00
 Transcript of Birth certification 50.00
 Documentary Stamp 15.00
 Employment Certificates, if available

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
The client submits the duly accomplished 5 minutes RUFINA ANGCAYA
Certificate of Live Birth (COLB) with the Admin Aide I
Affidavit and photocopy of cedula and ID’s

Client will pay the required fees and submit 5 minutes RUFINA ANGCAYA
to the assigned personnel the official receipt Admin Aide I
(OR) of payment for documentation of the
OR number.

Personnel assigned will prepare certification 10 minutes RUFINA ANGCAYA

for Admission of Paternity and Transcript of Admin Aide I
Birth and submit it to the City Civil Registrar
for signing.
 TAGAYTAY CITY CITIZENS’ CHARTER 46

LOCAL CIVIL REGISTRY

On-Time Registration (For Unmarried Parents of the Child)

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Personnel assigned will review the docu- 5 minutes RUFINA ANGCAYA
ments and record it to the Birth of Registers Admin Aide I
book.

Recorded COLB will then be reviewed and 5 minutes RUFINA ANGCAYA

signed by the City Civil Registrar. Admin Aide I

Signed COLB will be stamped with dry seal 3 minutes RUFINA ANGCAYA
for release. Admin Aide I
47 TAGAYTAY CITY CITIZENS’ CHARTER

LOCAL CIVIL REGISTRY

Delayed Registration (For Married Parents of the Child)

REQUIREMENTS:
 4 copies of accomplished Certificate of Live Birth (COLB)
 Certified copy of Marriage Contract of parents
 Cedula of parents
 NSO negative result (for applicants 6 months delayed for registration)
 Original Baptismal Certificate (latest copy and 2 photo copy)
 Original Form 137 (latest copy and 2 photo copy/ for applicants who are in school)
 Voter’s certification (original and 2 photo copy/ for applicants 18 years old and above)
 Marriage contract of applicant (if married)

FEES TO BE COLLECTED:
 Tagaytay Born P 65.00
 Out-of-town registration 1,240.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
The client submits the duly accom- 5 minutes RUFINA ANGCAYA
plished Certificate of Live Birth (COLB) Admin Aide I
with the Marriage contract and other
needed requirements.

Client will pay the required fees and 5 minutes RUFINA ANGCAYA
submit to the assigned personnel the Admin Aide I
Official Receipt (OR) of payment for
documentation of the OR number.

Personnel assigned will review the 10 minutes RUFINA ANGCAYA

documents and prepare notices and non Admin Aide I
appearance certificates for attachment
to the COLB.
 TAGAYTAY CITY CITIZENS’ CHARTER 48

LOCAL CIVIL REGISTRY

Delayed Registration (For Married Parents of the Child)

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
The client will review all documents for any RUFINA ANGCAYA
correction/error in the entry of data. Admin Aide I

Recorded COLB will then be reviewed and 5 minutes RUFINA ANGCAYA

signed by the City Civil Registrar. Admin Aide I

MA. PAZ BAYBAY

OIC– City Civil registry

Notice will be posted for 12 days as required 12 days RUFINA ANGCAYA

by NSO (National Statistics Office). Admin Aide I

Personnel assigned will review the docu- 10 minutes RUFINA ANGCAYA

ments and record it to Birth of Registers Admin Aide I
book.

Signed COLB will be stamped with dry seal 3 minutes RUFINA ANGCAYA
for release. Admin Aide I
49 TAGAYTAY CITY CITIZENS’ CHARTER

LOCAL CIVIL REGISTRY

Delayed Registration (For Unmarried Parents of the Child)

REQUIREMENTS:
 4 copies of accomplished Certificate of Live Birth (COLB)
 Cedula of parents and 2 valid ID’s
 NSO negative result (for applicants 6 months delayed for registration)
 Original Baptismal Certificate (latest copy and 2 photo copy)
 Original Form 137 (latest copy and 2 photo copy/ for applicants who are in school)
 Voter’s certification (original and 2 photo copy/ for applicants 18 years old and above)
 Marriage contract of applicant (if married)
 Joint affidavit of 2 witnesses with cedula
 Affidavit of Admission of Paternity

FEES TO BE COLLECTED:
 NSO-Negative P 240.00
 Out-of-town registration 1,240.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
The client submits the duly accomplished 5 minutes RUFINA ANGCAYA
Certificate of Live Birth (COLB) with the Admin Aide I
Marriage contract and other needed require-
ments.

Client will pay the required fees and submit 5 minutes RUFINA ANGCAYA
to the assigned personnel the Official Receipt Admin Aide I
(OR) of payment for documentation of the
OR number.

RUFINA ANGCAYA
Personnel assigned will review the docu- 10 minutes Admin Aide I
ments and prepare notices and non appear-
ance certificates for attachment to the
COLB.
 TAGAYTAY CITY CITIZENS’ CHARTER 50

LOCAL CIVIL REGISTRY

Delayed Registration (For Unmarried Parents of the Child)

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
The client will review all documents for any 5 minutes RUFINA ANGCAYA
correction/error in the entry of data. Admin Aide I

Recorded COLB will then be reviewed and 5 minutes RUFINA ANGCAYA

Signed by the City Civil Registrar. Admin Aide I

Notice will be posted for 12 days as required 12 days RUFINA ANGCAYA

by NSO (National Statistics Office). Admin Aide I

Personnel assigned will review the docu- 10 minutes RUFINA ANGCAYA

ments and record it to the Birth of Registers Admin Aide I
book.

Signed COLB will be stamped with dry seal 3 minutes RUFINA ANGCAYA
for release. Admin Aide I
51 TAGAYTAY CITY CITIZENS’ CHARTER

LOCAL CIVIL REGISTRY

ABOUT THE SERVICE

Marriages exempted from the license

requirement should be reported to the
Office of the Civil Registrar not later than
thirty(30) days from the date of marriage.
On the other hand, marriages require
licenses should be reported to the Office
of the Civil Registrar not later than fifteen
(15) days after the date of marriage.
Events not registered with the period
stated above are considered late or de-
Applying for Marriage License layed registration.

REQUIREMENTS:
 NSO/LCRO Copy of Certificate of Live Birth
 NSO Certificate of No Marriage (CENOMAR)
 Parental consent (18-20 yrs. old)
 Parental advice (21-24 yrs old)
 Pre-Marriage Counselling Seminar (DSWD)
 Family Planning Seminar (POPCOM)
 Character Seminar (Character Office)
 Tree Planting (Agriculture Office)
 Divorce Order/Annulment Order (if previously married)
 Certificate of Death (if widowed)
 Legal Capacity to Contract Marriage (issued by the Embassy if foreign national)
 Photocopy of Foreign Passport
Note: (all seminars are scheduled every first Friday of the month)

FEES:
 Application Fees P 100.00
 License Fee 200.00
 Marriage Counseling Seminar Fee 100.00
 Family Planning Seminar Fee 100.00
 Character Seminar Fee 100.00
 Tree Planting Fee 100.00
 TAGAYTAY CITY CITIZENS’ CHARTER 52

LOCAL CIVIL REGISTRY

Applying for Marriage License

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
The client submits the duly accomplished 3 minutes MARIA FERMA
Application for Marriage License. Administrative Aide III

Client will pay the required fees and submit 1 minute

to the assigned personnel the Official Receipt MARIA FERMA
(OR) of payment for documentation of the Administrative Aide III
OR number.

Personnel assigned will prepare the duly 10 minutes MARIA FERMA

typewritten application for marriage license. Administrative Aide III

The client will review all documents for 3 minutes MARIA FERMA
any correction/error in the entry of data Administrative Aide III
and sign.

Personnel assigned will schedule the client 2 minutes MARIA FERMA

to attend all required seminars for marriage. Administrative Aide III

Notice for marriage will be posted for 10 10 days MARIA FERMA

days as required by NSO (National Statistics Administrative Aide III
Office).

Release of license will be after 10 days from MARIA FERMA

receipt of complete requirements. Administrative Aide III
53 TAGAYTAY CITY CITIZENS’ CHARTER

LOCAL CIVIL REGISTRY

On-Time Registration of Marriage

REQUIREMENTS:
 Marriage Contract
 Certificate to Solemnize Marriage (for civil marriages)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU

The client submits the duly accom- 3 minutes MARIA FERMA

Administrative Aide III
plished Marriage Contract.

Personnel assigned will review the 3 minutes MARIA FERMA

Administrative Aide III
documents.

Marriage Contract will then be 3 minutes MARIA FERMA

Administrative Aide III
reviewed and signed by the City
Civil Registrar. MA. PAZ R. BAYBAY
OIC– City Civil Registry

Personnel assigned will record the 5 minutes MARIA FERMA

Administrative Aide III
documents Register Book of Mar-
riages.

Release of documents. 1 minute MARIA FERMA

Administrative Aide III
 TAGAYTAY CITY CITIZENS’ CHARTER 54

LOCAL CIVIL REGISTRY

Delayed Registration of Marriage

REQUIREMENTS:
 Four (4) copies of Certificate of Marriage that must have been accomplished correctly and completely;
 Affidavit of delayed registration which shall be executed by the solemnizing officer or the person
reporting or presenting the Certificate of Marriage, stating therein the exact place and date of marriage, the
facts and circumstances surrounding the marriage and the reason or cause of the delay; and
 A certified copy of the application for marriage license bearing the date when the marriage license
was issued, whenever applicable.
 NSO Negative Result

FEES:
 Processing fee 100.00
 Certification 165.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE

The client submits the duly accomplished 3 minutes

MARIA FERMA
Marriage Contract with the required attach- Administrative Aide III
ments.

Personnel assigned will review the docu- 1 minute MARIA FERMA

ments. Administrative Aide III

MARIA FERMA
Posting of contract for 10 days from receipt 10 days Administrative Aide III
of complete requirements.

Marriage Contract will then be reviewed and 1 minute

MARIA FERMA
signed by the City Civil Registrar. Administrative Aide III

10 minutes
Personnel assigned will record the docu- MARIA FERMA
ments Register Book of Marriages. Administrative Aide III

1 minute
Release of documents.
55 TAGAYTAY CITY CITIZENS’ CHARTER

LOCAL CIVIL REGISTRY

ABOUT THE SERVICE
The administrator ( or his author-
ized representative) of the hospital, clinic
or similar institution where the person
died. The person who last attended the
deceased (such as physician, nurse, mid-
wife, faith healer, or other persons)
when the place of death is not in a hospi-
tal, clinic or similar institution; or the
nearest relative of the deceased or any
person who has knowledge of the facts
Application for Death Certificate of death, when there is no attendant-at-
death or the place of death is not in the
hospital, clinic or similar institution.
REQUIREMENTS:
 Four (4) copies of Certificate of Death that
must have been accomplished correctly and completely;

FEES:
 Burial fee 50.00
 Cemetery fee 200.00
 Transfer of Cadaver 150.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE RESPONSIBLE
YOU
The client submits the duly accom- 1 minute CAROLINA TOLENTINO
plished Death Certificate. Administrative Aide I

Personnel assigned will review the 2 minutes CAROLINA TOLENTINO

documents. Administrative Aide I

Death Certificate will then be re- 2 minutes CAROLINA TOLENTINO

viewed and signed by the City Administrative Aide I
Civil Registrar.

Personnel assigned will record the 3 minutes CAROLINA TOLENTINO

documents by the City Civil Regis- Administrative Aide I
trar.

Release of documents. 1 minute CAROLINA TOLENTINO

Administrative Aide I
 TAGAYTAY CITY CITIZENS’ CHARTER 56

LOCAL CIVIL REGISTRY

Delayed Registration of Death

REQUIREMENTS:
 Four (4) copies of Certificate of Death that must have been accomplished correctly and completely;
 Affidavit of Delayed Registration (at the back of the Certificate of Death) which shall be executed by the hospi-
tal or clinic administrator if the person died in the hospital, clinic or similar institution;
or if the person died elsewhere, by the attendant –at-death. In the default of the hospital or the clinic adminis-
trator or attendant-at-death, the affidavit shall be executed by any of the nearest relative of the deceased, or by
any person having legal change of the deceased when he/she was still alive; and
 Affidavit of Delayed Registration with cedula
 NSO negative result

FEES:
 Processing fee 50.00
 Certification fee 100.00
 Documentary stamp 15.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
The client submits the duly accomplished 1 minute CAROLINA TOLENTINO
Death Certificate. Administrative Aide I

Personnel assigned will review the docu- 1 minute CAROLINA TOLENTINO

ments. Administrative Aide I

Posting of contract for 10 days from receipt 10 days CAROLINA TOLENTINO

of complete requirements. Administrative Aide I

Death Certificate will then be reviewed and 1 minute CAROLINA TOLENTINO

signed Administrative Aide I

Personnel assigned will record the docu- 1 minute CAROLINA TOLENTINO

ments Register Book of Deaths. Administrative Aide I

Release of documents. 1 minute CAROLINA TOLENTINO

Administrative Aide I
57 TAGAYTAY CITY CITIZENS’ CHARTER

LOCAL CIVIL REGISTRY

ABOUT THE SERVICE
NSO-OCRG Extension Office in Tagaytay
City was opened for public service on April
24, 2001.
Then on February 28, 2005 on the re-
establishment of OCRG Extension Office
BREQS Tagaytay.
From time to time, clientele were as-
sisted on the following matters:
Request for NSO Copy of Birth,  Securing NSO Copy of vital events

Marriage, Death and CENOMAR  Application of Out of Town Reporting

of Birth, Marriage and Death to other
Municipalities and Cities
REQUIREMENTS:  Securing Alien Certification of Regis-
tration from the Bureau of Immigra-
 Fully accomplished NSO forms tion

FEES:
 Birth, Marriage & Death 140.00
 CENOMAR 195.00
 City Counterpart 100.00

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
The client submits the duly accomplished 1 minute ERNA P. BOFILL
NSO Forms
Administrative Aide I

Personnel assigned will review the docu- 3 minutes ERNA P. BOFILL

ments.
Administrative Aide I
Forms will then be reviewed and signed by 3 minutes ERNA P. BOFILL
the City Civil Registrar. Administrative Aide I

MA. PAZ R. BAYBAY

OIC– City Civil Registry

Personnel assigned will record the docu- 1 minute ERNA P. BOFILL

ments.
Administrative Aide I
Forms will be then brought to NSO extension 5 minutes ERNA P. BOFILL
office for filing and processing of request. Administrative Aide I
(Provincial request will then be requested At
NSO Trece Martires Branch, all requests
Outside Cavite area will be requested at NSO
-OCRG, Manila)

Staff assigned for processing of

Release of documents. 3 days
requests for NSO
 TAGAYTAY CITY CITIZENS’ CHARTER 58

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

ABOUT THE SERVICE

A Certificate of Indigency is required by
the Public Attorney’s Office (PAO), schol-
arship programs of various agencies,
PCSO, NSO, Philhealth, among others

REQUIREMENTS:
 Barangay Certification of Residency
 Certification from the City Assessor’s Office regarding non-ownership of real property
 Certificate from the Bureau of Internal Revenue (BIR) as a non-tax filer

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Client writes his/her name and the purpose 1 minute
of the visit on the logbook and s signs the ROSALINDA GARCIA
same. Social Welfare Aide I

CSWDO personnel conducts a one-o-one 5 minutes/client ELMA M. PATAWE

interview with the client to get pertinent OIC– City Social Welfare and Development
information. The results of the interview are Office
written on an intake sheet.
DORINDA AMBION
Social Welfare Officer I

LOLITA MARINDUQUE
Social Welfare Aide I

CSWDO personnel prepare the certificate of 1 minute FLOR ROZUL

indigency in 2 copies. Casual Employee

CSWDO Chief approves the certificate of 1 minute ELMA M. PATAWE

indigency. Client receives his copy. OIC– City Social Welfare and Development
Office

Release of documents.
59 TAGAYTAY CITY CITIZENS’ CHARTER

CITY SOCIAL WELFARE AND

DEVELOPMENT OFFICE
ABOUT THE SERVICE
The City Social Welfare and
Development Office (CSWDO) pro-
actively provides assistance to
individuals and families who are
victims of natural manmade ca-
lamities such as typhoons, floods,
and fire.

SERVICE COVERAGE:
CSWDO disaster relief assistance covers
 distribution of relief goods
 delivery of free food commodities to evacuation centers
 counseling for affected individuals and families

The Office also facilitates the provisions of financial assistance from national government
offices (e.g. Department of Social Welfare and Development, Office of Civil Defense) and other
agencies to the families of disaster casualties.

CONTACT PERSONS:
 Elma M. Patawe, OIC City Social Welfare Development Office, or
 Other personnel from the City Social Welfare and Development Office
 TAGAYTAY CITY CITIZENS’ CHARTER 60

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

ABOUT THE SERVICE
The City Social Welfare and Develop-
ment Office (CSWDO) assists children and
youth whose basic needs have been delib-
erately unattended to by their parents or
guardians, or have been victims of any
form of child abuse.

THIS SERVICE IS FOR:

 street children
 abandoned and neglected children
 physically-abused children
 sexually-abused children
 victims of rape, incest and acts of lasciviousness
 emotionally-abused children

THIS SERVICE INCLUDES:

 rescue of victims
 counseling
 assistance in securing a medical certificate, medico-legal services and reporting to the
Philippine National Police for police blotter
 assistance in filing a case
 referral to a temporary shelter and custodial care
 family reconciliation

CONTACT PERSONS:
 Elma M. Patawe, OIC, City Social Welfare and Development Office
 Dorinda Ambion, City Social Welfare Officer I
61 TAGAYTAY CITY CITIZENS’ CHARTER

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

ABOUT THE SERVICE

The City Social Welfare and Devel-
opment Office (CSWDO) answers
disadvantaged women’s need for the
prevention and eradication of exploi-
tation, domestic violence and all
forms of abuse against women.

THIS SERVICE IS FOR:

 battered women
 rape victims
 victims of social abuse
 victims of involuntary prostitution
 maltreated women
 women who are emotionally-disturbed

THIS SERVICE INCLUDES:

 rescue of victims
 counseling
 assistance in securing medico-legal services and reporting to the Philippine Na-
tional Police for police blotter
 assistance in filing a case
 provision of temporary shelter and custodial care
 referral to other service agencies

CONTACT PERSONS:
 Elma M. Patawe, OIC, City Social Welfare and Development Office
 Dorinda Ambion, City Social Welfare Officer I
 Lolita MArinduque, City Social Welfare Officer I
 Marciana Parra, City Social Welfare Officer I
 Rosalinda Garcia , City Social Welfare Officer I
 TAGAYTAY CITY CITIZENS’ CHARTER 62
CITY SOCIAL WELFARE AND
DEVELOPMENT OFFICE ABOUT THE SERVICE
This program is intended for persons
with disabilities (PWDs). It provides as-
sistive devices that will enable physically-
handicapped persons to integrate into the
mainstream of community life.
Aside from assistive devices, the City
Social Welfare and development Office
(CSWDO) also provides counseling and
distributes information on disability pre-
vention and provides financial assistance.
REQUIREMENTS:
 Certification from the doctor
or attending physician

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Social Welfare Officer conducts an interview
to assess the needs of the client or the Per- ELMA M. PATAWE
son with Disability (PWD). OIC-City Social Welfare &
Development Officer

Social Welfare Officer conducts home visit Maximum of 2 ELMA M. PATAWE

to further determine PWD needs. hours OIC-City Social Welfare &
Development Officer

Social Welfare Officer advises client to se- 1 minute ELMA M. PATAWE

cure a Doctor’s or Attending Physician’s OIC-City Social Welfare &
Certification indicating the necessity for the Development Officer
gadget or device.

Social Welfare Officer prepares and proc- 30 minutes ELMA M. PATAWE

esses all documents required so for the OIC-City Social Welfare &
provision of the gadget or device needed. Development Officer

Documents are signed by the interested

parties. ELMA M. PATAWE
Endorsement letter is prepared to release 2 minutes OIC-City Social Welfare &
the gadget. Development Officer
Social Welfare Officer may conduct a con-
stant follow-up and home visit to monitor
the status of the PWD.

ELMA M. PATAWE
Release of documents. OIC-City Social Welfare &
Development Officer
63 TAGAYTAY CITY CITIZENS’ CHARTER

CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE

ABOUT THE SERVICE

The Philippine Charity Sweepstakes
Office (PCSO) provides indigents with
medical, laboratory and surgical assis-
tance.
Before a beneficiary can avail of this
assistance, he/she is required to se-
cure a Social Case Study Report from
the CSWDO.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Client writes his name and the purpose of 1 minute FLORENCIA ROZUL
the visit on the logbook and signs the same. Casual Employee

CSWDO personnel conducts a one-on-one 10 minutes per DORINDA AMBION

interview with the information. client Social Welfare Officer I

ELMA M. PATAWE
OIC-City Social Welfare &
Development Officer

The results of the interview are written on

an intake sheet. Client may be required to MARCIANA PARRA
draw a sketch of the residence for home Social Welfare Aide I
visits.

Home visit follows, if necessary Within 2 hours

from the home DORINDA AMBION
visit (if neces- Social Welfare Officer I
sary)
ELMA M. PATAWE
OIC-City Social Welfare &
Development Officer

CSWDO personnel prepare the social case DORINDA AMBION

study report. 3 copies of the report are Social Welfare Officer
printed.

CSWDO Chief approves the social case ELMA M. PATAWE

study report. Client receives his copy. OIC-City Social Welfare &
Development Officer
 TAGAYTAY CITY CITIZENS’ CHARTER 64

CITY SOCIAL WELFARE AND

DEVELOPMENT OFFICE ABOUT THE SERVICE
THE CITY Social Welfare and Development
Office (CSWDO) provides emergency financial
assistance or referrals for free service to indi-
viduals and families who are in extremely diffi-
cult situations and have inadequate resources.

The situations covered are:

 death of a relative – burial assistance
 being stranded within the city or losing
money to pickpockets - food and trans-
portation assistance
 need for medicine not available at the City
Hospital – medical assistance

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Client writes his name on the logbook and 1 minute FLORENCIA ROZUL
signs the same. Casual Employee

LOLITA MARINDUQUE
Social Welfare Aide I

Social Worker interviews the client and ELMA M. PATAWE

assesses his/her needs. OIC-City Social Welfare &
Development Officer

DORINDA AMBION
Social Welfare Officer

CSWDO personnel prepares a Cases study MARCIANA PARRA

or Certificate of Eligibility. Social Welfare Aide I
CSWDO personnel provides financial assis-
tance or refers the client to the following for
LOLITA MARINDUQUE
free provision of service:
Social Welfare Officer I
 Pharmacy—medicine assistance
 Funeral Parlor—burial assistance
 Transport Companies—transportation
assistance
Release of documents. After 1 week
65 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

ABOUT THE SERVICE

A BUILDING Permit is required prior to construction, erection, alteration, major re-
pair, or renovation or conversion of any building/structure owned by government or private
entities.
The permit becomes null and void if work does not commence within 1 year from the
date of such permit, or if the building or work is suspended or abandoned at any time after it
has been commenced for a period of 120 days.

FEES: based on National Building Code of the Philippines

REQUIREMENTS: (6 COPIES EACH)

 Lot Plan with Certification of a Geodetic Engineer (GE) that the proposed building will
not encroach on adjoining properties
 Site Development Plan indicating the setback/yard distances at the front, sides and back
with Perspective
 Building Plans (Architectural, Structural, Sanitary/Plumbing, Electrical, Mechanical)
 Bill of Materials and Cost Estimates
 Specifications
 Title of Property (Transfer Certificate of Title) Certified true copy from Registered of
Deeds (RD)
 Deed of Sale/Lease Contract/Contract to Sell/Authorization from the lot owner, if the
TCT is not in the name of the owner/applicant
 Latest Tax Declaration and Certificate of Real Property Tax Payment/ latest Tax Re-
ceipt
 Pahintulot ng Barangay
 1 piece Construction Logbook
 Application forms (building, Sanitary/plumbing, electrical, mechanical)
 Structural Design Computations with seismic analysis which conform to the latest NSCP -
for 2 storey and above or 1 storey with attic/ mezzanine/roof deck/penthouse
 2 copies previous approved plan or permit in case of addition, alteration and renovation
 2 copies certification regarding structural stability of existing foundation in case of addi-
tion
 2 copies Plate Load Test Analysis - for 3 storey or 2 storey with attic/ mezzanine/roof
deck/penthouse
 2 copies Soil Boring Test Result - for 4 storey and above or 3 storey and above with
attic/mezzanine/roof deck/penthouse
 TAGAYTAY CITY CITIZENS’ CHARTER 66

CITY ENGINEERING OFFICE

REQUIREMENTS: (CON’T)
 2 copies Clearances from other government agencies exercising regulatory functions such as:

 Bureau of Fire Protection – for all types of building/structure

 Environment and Natural Resources Office/Department of Environment and Natural Resources – for all
commercial and industrial buildings
 Department of Health – for health hazard related building/structure
 Air Transportation Office – for building/structure exceeding 45.0 meters in height
 Philippine Tourism Authority – for tourist oriented project
 Department of Education Culture and Sports – for educational buildings
 Energy Regulatory Board – for gas stations

NOTES:
The number of copies indicated above already includes the requirement for securing a Zoning Clearance (from the
City Planning and Development Office) and a Fire Clearance (Bureau of Fire Protection).

If all the clearances have been secured, the rest of the other documents indicated above are required to be submit-
ted to the office of the building official:
 5 sets Building Plans
 5 copies Specifications
 5 copies Bill of materials and cost estimates
 5 copies Lot Documents

To facilitate processing, please take note of the following before submitting the plans and other requirements
above to the CEO:
 Requirements of the National Building Code
 Requirements of the Referral Codes (Architectural Code, Philippine Electrical Code [PEC], Revised Plumbing
Code, Structural Code [NSCP], Mechanical Engineering Code [PSME])
 Laws and City Ordinances affecting the design/project
 Compliance with BP 344 (Accessibility Law) shall be indicated in detail on plans for commercial, institutional
and public buildings
 If setback/yard requirements are not met on the sides and at the back/rear then a Firewall (strictly no open-
ing) extending up to at least 1 meter from the roof level shall be provided. It shall be indicated on the site
development plan with owner’s conformity and the consent letter of the adjacent lot owner.
 Grease Traps/Oil Separator shall be provided for hotels, restaurants, eateries, terminals, gasoline stations, auto
repair shops, bakeries and other similar establishments.
67 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

 All revisions/additions made in the plans shall have an acknowledgement of the designer.
 Special Power of Attorney shall be provided if the owner is not the signatory in all application forms,
plans and documents.
 All application forms and letters must be properly filled-up with all the necessary information avail-
able.
 Forms and letters, Plans, Specifications, Bill of Materials and Cost Estimates and other pertinent
documents must be signed and sealed by the designer and signed by the owner.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE RESPONSIBLE
YOU
Secure Building Permit Application
Forms JENNIFER BAYOT
Admin Officer V
10 minutes
Secure for building permit application
forms with the list of requirements
HERMOGENES C. DEL MUNDO
Building Inspector

EMMA M. GOMEZ
Engineering Assistant

Secure 1st Endorsement to Other

Offices/Agencies
15 minutes
HERMOGENES C. DEL MUNDO
Present the plans and the required sup- Building Inspector
porting documents to any member of the
Building Staff for initial verification of the
EMMA M. GOMEZ
requirements. Then, an endorsement to
other offices/agency (Fire Department,
Engineering Assistant
CPDO) will be given to the applicant to
secure the required clearances.

Submit Requirements

30 minutes
Submit the plans and the required sup- HERMOGENES C. DEL MUNDO
porting documents and approved clear- Building Inspector
ances to the receiving section. In his/
her absence, the other members of the
EMMA M. GOMEZ
Building staff will take charge.
Engineering Assistant
 TAGAYTAY CITY CITIZENS’ CHARTER 68

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Evaluation and Assessment

60 minutes
Evaluates and assesses Line and Grade,
Structural Plans, Architectural HERMOGENES C. DEL MUNDO
plans, and related documents Building Inspector
Evaluates and assesses Electrical Plans, 60 minutes
and related documents EMMA M. GOMEZ
Evaluates and assesses Plumbing/ 60 minutes Engineering Assistant
Sanitary plans and related docu-
ments
Evaluates and assesses the mechanical 60 minutes ENGR. ALLAN PAUL MADRAZO
plans and related documents Electrical Engineer (EE)

Inquiry of the Status of Application

HERMOGENES C. DEL MUNDO

Inquire about the result of evaluation and 15 minutes Building Inspector
assessment of his application
EMMA M. GOMEZ
Engineering Assistant

ENGR. ALLAN PAUL MADRAZO

Electrical Engineer (EE)

Returned Plans and Documents

(OPTIONAL, if there are no deficiencies, HERMOGENES C. DEL MUNDO
proceed to Step #9) 15 minutes Building Inspector

EMMA M. GOMEZ
Engineering Assistant

Receive the plans and documents for correc-

tion, if there are deficiencies found in the ENGR. ALLAN PAUL MADRAZO
plans and pertinent documents. Electrical Engineer (EE)
69 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
Submit Lacking Documents/Corrected
Plans
HERMOGENES C. DEL MUNDO
Building Inspector
Submit the lacking documents/ cor- 15 minutes
rected plans to any member of the Build-
ing Staff for review.
EMMA M. GOMEZ
Engineering Assistant

Review of Plans/Documents
JENNIFER BAYOT
30 minutes Admin Officer V
The technical staff reviews the submitted
corrected plans and completeness of
documents for processing.
ENGR. ALLAN PAUL MADRAZO
Electrical Engineer (EE)

Issuance of Order of Payment

10 minutes HERMOGENES C. DEL MUNDO
Building Inspector
Issue the Order of Payment if the appli-
cation is found to be complete and in
order.
EMMA M. GOMEZ
Engineering Assistant

Submit Official Receipt HERMOGENES C. DEL MUNDO

Building Inspector
5 minutes
Go back to the building official office and
submits the official receipt
EMMA M. GOMEZ
Engineering Assistant

Processing of Permits HERMOGENES C. DEL MUNDO

Building Inspector
Building Staff processes the plans and ½ day
pertinent documents for final ap- EMMA M. GOMEZ
proval of the building official. Engineering Assistant
 TAGAYTAY CITY CITIZENS’ CHARTER 70

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Approval of Permit

10 minutes
Building Official approves the building per- ENGR. NOEL C. BAYBAY
mit. City Engineer

Endorsement to City Mayor or City Ad-

ministrator

ENGR. GREGORIO M. MONREAL

(for residential and non-Ridge area) 10 minutes City Administrator

HON AGNES D. TOLENTINO,DMD

(for Ridge Area & Commercial) 10 minutes City Mayor

Release of Permit
HERMOGENES C. DEL MUNDO
20 minutes Building Inspector
Release the approved permit

EMMA M. GOMEZ
Engineering Assistant
71 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

ABOUT THE SERVICE
Aside from a building permit, the
Office of the Building Official/City
Engineer's Office, issues other per-
mits that are required before the
renovation, construction or demoli-
tion of any structure.

TYPES OF PERMITS AND REQUIREMENTS

ELECTRICAL PERMIT

This document is required before putting up new or additional, or alteration of electrical installations in-
volving at least 20 outlets or a capacity of 4 Kw. For new buildings, this forms part of the requirements for a
Building Permit application.

Requirements:
Electrical Permit Application Form signed by a professional Electrical Engineer.
Electrical Plans
Electrical Specifications
Bill of Materials and Cost Estimates

MECHANICAL PERMIT

This is required before the installation of new or additional, removal or alteration of machinery of at least
20 HP. For new buildings, this forms part of the requirements for a Building Permit application.

Requirements:
Mechanical Permit Application Form signed by a professional Mechanical Engineer.
Mechanical Plans
Mechanical Specifications
Bill of Materials and Cost Estimates

SANITARY/PLUMBING PERMIT

This document is required before the construction of new or additional, or alteration of existing plumbing
installations, water supply, storm drainage, water purification and sewerage treatment plants. For new
buildings, this forms part of the requirements for a Building Permit application.

Requirements:
Sanitary/Plumbing Permit Application Form signed by a Sanitary or Master Plumber
Sanitary/Plumbing Plans
Sanitary/Plumbing Specifications
Bill of Materials and Cost Estimates
 TAGAYTAY CITY CITIZENS’ CHARTER 72

CITY ENGINEERING OFFICE

FENCING PERMIT

This is secured prior to actual construction of a fence.

Requirements: (4 copies each)

Fencing Permit Application Form
Fencing Plan
Bill of Materials and Cost Estimates
Lot Plan with Certification of a Geodetic Engineer that the proposed fence will not encroach on adjoining properties
Transfer Certificate of Title (TCT) certified true copy from registered of deeds (R.D.)
Deed of Sale/Lease Contract/Contract to Sell (if the TCT is not in the name of the owner/applicant)
Real Property Tax Declaration
Latest tax receipt
DEMOLITION PERMIT

This permit is secured prior to the systematic dismantling or destruction of a building or structure in whole or in
part.

Requirements:
Demolition Permit Form
Sketch plan of area to be demolished
Certificate of Real Property Tax Payment

TEMPORARY SERVICE CONNECTION PERMIT

This permit is secured for temporary service connection to a power utility for lighting and power construction,
Christmas decorative lighting, lighting of cemeteries, temporary lighting for carnivals/fiestas, testing, etc.

Requirements:
Permit Form (DPWH Form No. 96-005-E)
Building Permit (for new construction)
Electrical Plan/Layout
Fire Safety Inspection Certificate (FSIC)

EXCAVATION AND GROUND PREPARATION PERMIT

This permit is secured prior to actual ground preparation and excavation after the building line is established.

Requirements:
Accomplished Permit Form (MPW Form No. 77-014-B)
Sketch plan of excavation
proof of ownership
pahintulot ng Barangay
73 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

SIDEWALK CONSTRUCTION PERMIT

This permit is secured prior to the construction and repair of sidewalks.

Requirements:
Accomplished Permit Form (MPW Form No. 77-015-B)
Sketch plan of sidewalk to be constructed/repaired
proof of ownership
pahintulot ng Barangay

SCAFFOLDING PERMIT

This permit is secured whenever the erection of scaffolding occupies street lines.

Requirements:
Accomplished Permit Form (MPW Form No. 77-017-B)
Sketch plan of street line to be occupied

SIGN PERMIT

This permit is secured prior to the installation, erection, attachment, painting of any form of signages.

Requirements:
Letter request to the City Mayor
Building Permit Form whenever there is a concrete/steel structure.
Structural Analysis
Zoning Clearance
Permit Form (DPWH Form No. 96-001-E) whenever there is an electrical connection
Fire Clearance whenever there is an electrical connection
Sketch plan of signage/s to be installed/erected.
Location/vicinity plan
Lot documents whenever it occupies a private lot
DPWH clearance (for national roads/highways)
 TAGAYTAY CITY CITIZENS’ CHARTER 74
CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Inquiry
HERMOGENES C. DEL MUNDO
10 minutes Building Inspector
Ask for the particular permit form applied
for from any member of the Building Staff.
EMMA M. GOMEZ
Engineering Assistant

Submit Requirements HERMOGENES C. DEL MUNDO

15 minutes Building Inspector
Submit the duly accomplished application
form and documents to the staff in charge of
EMMA M. GOMEZ
receiving. Engineering Assistant

Evaluation and Assessment ENGR. NOEL C. BAYBAY

City Engineer
30 minutes
The technical staff evaluates and assesses
the submitted plans and pertinent docu- HERMOGENES C. DEL MUNDO
ments for compliance with the requirements Building Inspector
of the building code, referral codes, laws and
ordinances. EMMA M. GOMEZ
Engineering Assistant
Make a Follow-up
HERMOGENES C. DEL MUNDO
After 1 day Building Inspector
Make a follow up to inquire the status of the
application.
EMMA M. GOMEZ
Engineering Assistant
75 TAGAYTAY CITY CITIZENS’ CHARTER
CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Order of Payment
HERMOGENES C. DEL MUNDO
10 minutes Building Inspector
If the documents are in order, the applicant
receives an Order of Payment stating the fees
EMMA M. GOMEZ
to be paid.
Engineering Assistant

Payment of Fees

5 minutes
Proceed to the City Treasurer’s Office for License Division
payment.

City Treasurer's Office

Submit Official Receipt

10 minutes HERMOGENES C. DEL MUNDO

Submit the official receipt to the staff in Building Inspector
charge of receiving.
EMMA M. GOMEZ
Engineering Assistant

Processing of Permit
JENNIFER BAYOT
Building staff processes the plans and perti-
Admin Officer V
1 day
nent documents for final approval of the
building official. HERMOGENES C. DEL
MUNDO
Building Inspector

EMMA M. GOMEZ
Engineering Assistant
 TAGAYTAY CITY CITIZENS’ CHARTER 76

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Approval of Permit

ENGR. NOEL C. BAYBAY

10 minutes City Engineer
Building Official approves the building per-
mit.

Endorsement to City Mayor or City Ad-

ministrator

(for residential and non-Ridge area) 10 minutes ENGR. GREGORIO C. MONREAL

City Administrator
(for Ridge Area & Commercial) 10 minutes

HON. AGNES D. TOLENTINO, DMD

City Mayor

Release of Permit
HERMOGENES C. DEL MUNDO
20 minutes Building Inspector
Release the approved permit
EMMA M. GOMEZ
Engineering Assistant
77 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

ABOUT THE SERVICE
An OCCUPANCY Permit is
required before any building or
structure is used or occupied. It is
usually secured after the completion
of a structure.
It is also required if there is any
REQUIREMENTS: change in the existing use or occu-
 Certificate of Completion – Civil, Mechanical, Electrical pancy classification of a building,
and Sanitary/Plumbing Permits structure or any portion thereof.
 Logbook of building construction and Building Inspection
Sheet duly accomplished by the contractor (if
undertaken by contract) and signed and sealed by the
architect or civil engineer.
 Xerox copy of PTR & PRC license ID of all Engineer’s or Architect who will signed and seal the Certificate of
Completion form
 Certificate of Final Electrical Inspection
 Final Fire Safety Inspection Report by the Bureau of Fire Protection
 Character Seminar certificate
 Certification from the Dept. of Agriculture for Tree planting
 Picture of structure/building (front, rear and sides)
 As-built plan if there are changes or alteration

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Secure Certificate of Completion Forms 15 minutes
JENNIFERT BAYOT
Admin Officer V
Secure Completion forms to any member of
the building staff.
HERMOGENES C. DEL MUNDO
Building Inspector

EMMA M. GOMEZ
Engineering Assistant
Secure 2nd Endorsement to Other Offices/
Agency
Present the duly accomplished form and 10 minutes HERMOGENES C. DEL MUNDO
related documents to any member of the Building Inspector
building staff for initial verification of the
requirements. Then, 2nd endorsement will be EMMA M. GOMEZ
given to secure Fire Safety Inspection Certifi- Engineering Assistant
cate from Fire Department and Safety Inspec-
tion Certificate
 TAGAYTAY CITY CITIZENS’ CHARTER 78

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Submit Requirements

Submit the duly accomplished forms and 15 minutes

related documents, safety certificates, as-
JENNIFERT BAYOT
Admin Officer V
built plans (for any alteration of the ap-
proved plan) and detailed
HERMOGENES C. DEL MUNDO
Building Inspector
Sketch of location to the one in-charge of
receiving. In her/his absence, the other EMMA M. GOMEZ
members of the building section staff take Engineering Assistant
charge. Applicant request for an inspection

Review/Evaluate the submitted forms

and pertinent documents JENNIFERT BAYOT
Admin Officer V
30 minutes
Technical staff reviews the forms and the
HERMOGENES C. DEL MUNDO
entries of construction activities in the con-
Building Inspector
struction logbook.
EMMA M. GOMEZ
Engineering Assistant
Building Inspection
ENGR. NOEL C. BAYBAY
City engineer
Building inspectors/ technical staff conduct 120 minutes
actual inspection of the completed building/ JENNIFERT BAYOT
structure in accordance with the approved Admin Officer V
plans and specifications.
PRISCO AMBION
Engineer I

ENGR. ALLAN PAUL MADRAZO

Engineer I

HERMOGENES C. DEL MUNDO

Building Inspector

EMMA M. GOMEZ
Engineering Assistant
79 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Preparation of Inspection Report
(optional, if the building inspectors found
no deviations/violations
ENGR. NOEL C. BAYBAY
30 minutes City engineer
If the building inspectors find that the com-
pleted project had deviations from the ap- JENNIFERT BAYOT
proved plans, the applicant will be given an Admin Officer V
inspection report that lists the needed cor-
rections or other documents required. PRISCO AMBION
Engineer I

ENGR. ALLAN PAUL MADRAZO

Engineer I

HERMOGENES C. DEL MUNDO

Building Inspector

EMMA M. GOMEZ
Engineering Assistant

Perform Corrections/ Submit Additional

Documents
JENNIFERT BAYOT
30 minutes Admin Officer V
Make the necessary corrections/submits
additional documents listed in the inspection HERMOGENES C. DEL MUNDO
report. Then the applicant will informs the Building Inspector
building inspectors that corrections have
been done for re-inspection. EMMA M. GOMEZ
Engineering Assistant

Re-inspection of the Building

JENNIFERT BAYOT
Admin Officer V
1 hour
Technical Staff conducts re-Inspection HERMOGENES C. DEL MUNDO
if the deficiencies stated at the inspec- Building Inspector
tion report have been corrected.
EMMA M. GOMEZ
Engineering Assistant
 TAGAYTAY CITY CITIZENS’ CHARTER 80

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Issuance of Order of Payment
HERMOGENES C. DEL MUNDO
10 minutes Building Inspector
Once all the requirements have been com-
plied with, an assessment will be given to the EMMA M. GOMEZ
applicant. Engineering Assistant

Submit Official Receipt

JENNIFERT BAYOT
5 minutes Admin Officer V
Submits the official receipt to any member
of building official staff HERMOGENES C. DEL MUNDO
Building Inspector

EMMA M. GOMEZ
Engineering Assistant
Processing of Permits

1/2 day ENGR. NOEL C. BAYBAY

Building staffs prepares the certificate and City engineer
processes the submitted documents for final
approval of the building official. JENNIFERT BAYOT
Admin Officer V

PRISCO AMBION
Engineer I

ENGR. ALLAN PAUL MADRAZO

Engineer I

HERMOGENES C. DEL MUNDO

Building Inspector

EMMA M. GOMEZ
Engineering Assistant
81 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Approval of Permit

Building Official approves the certificate of 10 minutes

occupancy
ENGR. NOEL C. BAYBAY
City Engineer

Endorsement to City Administrator/ City

Mayor

HON. AGNES D. TOLENTINO,DMD

For Notation of the City Mayor (for Ridge 5 minutes City Mayor
Ares)
For notation of the City Administrator (for ENGR. GREGORIO M. MONREAL
non-ridge and residential area) City Administrator

Release of Certificate of Occupancy

10 minutes HERMOGENES C. DEL MUNDO

Applicant receives the approved certificate Building Inspector

EMMA M. GOMEZ
Engineering Assistant
 TAGAYTAY CITY CITIZENS’ CHARTER 82

CITY ENGINEERING OFFICE

ABOUT THE SERVICE
The public may request from CEO
building data such as the following:

 Copy of building plans

 Certification of issuance of building
permit for a particular building
FEES: Certification Fee P 20.00  Certificate of Occupancy

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Request for Building Data
HERMOGENES C. DEL MUNDO
Go to CEO and submit written request fro 5 minutes Building Inspector
the owner of the building to the technical
Staff EMMA M. GOMEZ
Engineering Assistant

FLORDELIZA LIMBOC
Engineering Staff
Check Data Availability
HERMOGENES C. DEL MUNDO
Attending staff checks if the requested data 60 minutes Building Inspector
is available and retrievable
EMMA M. GOMEZ
Engineering Assistant

FLORDELIZA LIMBOC
Engineering Staff
Preparation
HERMOGENES C. DEL MUNDO
Attending staff prepares requested data. 30 minutes Building Inspector

EMMA M. GOMEZ
Engineering Assistant

FLORDELIZA LIMBOC
Engineering Staff
Approval of Building Data
ENGR. NOEL C. BAYBAY
Building data or certifications are shown to City Engineer
the Building Official for approval. 5 minutes
83 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Payment of Fees

If the Building Official approves data

requested for release, client goes to the
City Treasurer's Office to pay the 5 minutes City Treasurer Office
required fees.

Recording and Issuance of Building Data

Go back to the CEO and presents the HERMOGENES C. DEL MUNDO

Official Receipt. The issuance of the Building Inspector
requested building data is recorded. 5 minutes
EMMA M. GOMEZ
Engineering Assistant

FLORDELIZA LIMBOC
Engineering Staff
 TAGAYTAY CITY CITIZENS’ CHARTER 84

CITY ENGINEERING OFFICE

ABOUT THE SERVICE
The City Engineer’s Office (CEO) acts
on citizens' complaints about violations in
building construction. Action may be
taken on buildings and other structures
which have already been completed or are
still undergoing construction.

REQUIREMENTS:
 Letter documenting or stating the complaint

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
File Complaint
A maximum of Any CEO staff
Client files complaint through the receiving 15 minutes (Administrative Division)
staff. Staff notes the details of the said
complaint.
Schedule of Inspection 1/2 day
ENGR. NOEL C. BAYBAY
Staff schedules inspection in the afternoon of City Engineer
the day the report is received.

HERMOGENES C. DEL MUNDO

Building Inspector
CEO Inspector inspects the reported struc-
ture subject of the complaint and checks if
ORLANDO OCAMPO
there is a violation of the Building Code.
Engineering staff

Issuance of Notice

If there are violations, CEO issues to the The day after the ENGR. NOEL C. BAYBAY
owner of the building/structure a Notice of inspection City Engineer
Illegal Construction or Notice of Violation.
The notice is delivered to the owner. If the
owner is not available or does not want to HERMOGENES C. DEL MUNDO
receive the notice, the same will be sent by Building Inspector
registered mail.
ORLANDO OCAMPO
Engineering staff

Endorsement to City Legal Office

If after 3 notices, the violator still has not

conformed with the provisions of the Buil
ding Code, the case is endorsed to the City
Legal Office for proper legal action.
85 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

ABOUT THE SERVICE
Infrastructure maintenance ser-
vices provided by the City Engineer’s
Office include:
 Cleaning of Drainage
 Demolition Work
 Repair of Roads and Shoulders
 Repair of Drainage and Man-
holes
REQUIREMENT:  Repair of Buildings and Other
Facilities
 Letter Request specifying the service needed  Asphalting of Roads and Pot-
holes

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Submit Request 2 minutes

Submit request to the personnel-in- Any Administrative Division staff

charge. Staff receives and records the re-
quest letter in a logbook then submits it to
the City Engineer.
Notation of the City Engineer
2 minutes ENGR. NOEL C. BAYBAY
City Engineer evaluates the request and City Engineer
endorses the same to the Maintenance Sec-
tion.
Evaluation and Assessment

Engineer concerned evaluates and assesses 2 minutes

JENNIFER BAYOT
the request. Admin Officer V

PRISCO AMBION
Engineer I

ENGR. ALLAN PAUL MADRAZO

Electrical Engineer

LEONARD ERIC B. OLEGARIO

Draftsman l
 TAGAYTAY CITY CITIZENS’ CHARTER 86

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Site Inspection and Investigation
1/2 day JENNIFER BAYOT
Admin Officer V
Engineer concerned talks to persons and
PRISCO AMBION
barangay officials concerned on- site.
Engineer I
ENGR. ALLAN PAUL MADRAZO
Electrical Engineer
LEONARD ERIC B. OLEGARIO
Draftsman l
Prepare Program of Work
1 day JENNIFER BAYOT
Maintenance Engineer prepares an estimate Admin Officer V
of materials, labor and equipment r
PRISCO AMBION
quired. (Required only for Repair of Roads Engineer I
and Shoulders, Drainage and Manholes,
Buildings and Other Facilities, and Asphal ENGR. ALLAN PAUL MADRAZO
ing of Roads and Potholes) Electrical Engineer

LEONARD ERIC B. OLEGARIO

Draftsman l
Recommendation
3 minutes
City Engineer reviews and evaluates the
ENGR. NOEL C. BAYBAY
results of inspection and program o City Engineer
work. He then recommend to the City
Mayor/ Bgry Chairman

Approval/Implementation
HON. AGNES D. TOLENTINO,DMD
City Mayor/Brgy. Chairman approved the City Mayor
plans and program of work and implemen-
tion follows BARANGAY CHAIRMAN
87 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ENGINEERING OFFICE

ABOUT THE SERVICE
One of the services rendered by the
City Engineer’s Office, is the preparation
of Plans and Programs of Work as re-
quested by barangay officials, private
concerned citizens, and other offices and
departments of the city government.
These usually are regarding repair
and construction of:
 Drainage Systems
REQUIREMENTS:  Concrete Roads
 Letter Request specifying the service needed  Public and Government Buildings
 Other Infrastructure Projects
These services are being provided
to guide constituents in the implementa-
tion of the proposed project especially
HOW TO AVAIL OF THE SERVICE regarding plans, specifications and costs.

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Submit Request
Any Administrative Staff
3 minutes
Submit request to the personnel-in-
charge. Staff receives and records the re-
quest in a logbook and submits the same to
the City Engineer.

Notation of the City Engineer

ENGR. NOEL C. BAYBAY
City Engineer evaluates the request and 3 minutes City Engineer
endorses it to the Engineer concerned.

Evaluation and Assessment

JENNIFER BAYOT
Engineer concerned evaluates and assesses 3 minutes Admin Officer V
the request.
PRISCO AMBION
Engineer I

ENGR. ALLAN PAUL MADRAZO

Electrical Engineer

LEONARD ERIC B. OLEGARIO

Draftsman l
 TAGAYTAY CITY CITIZENS’ CHARTER 88

CITY ENGINEERING OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Site Inspection and Investigation

Engineer who made the evaluation and 1/2 day JENNIFER BAYOT
assessment talks to persons and barangay Admin Officer V
officials concerned on-site. PRISCO AMBION
Engineer I

Engineer proceeds to survey work, if a sur- 1 day ENGR. ALLAN PAUL MADRAZO
Electrical Engineer
vey is needed.
LEONARD ERIC B. OLEGARIO
Draftsman l
Prepare Program of Work JENNIFER BAYOT
Admin Officer V
Construction Engineer prepares detailed 1 week PRISCO AMBION
Engineer I
plans.
ENGR. ALLAN PAUL MADRAZO
Electrical Engineer
He then prepares a Bill of Materials. 1 to 5 days
LEONARD ERIC B. OLEGARIO
Draftsman l
Recommendation

City Engineer evaluates and recommend the 3 minutes ENGR. NOEL C. BAYBAY
plans and program of work. City Engineer

Approval
HON. AGNES D. TOLENTINO,DMD
City Mayor/Brgy. Chairman approved the City Mayor
plans and program of work.
BARANGAY CHAIRMAN
89 TAGAYTAY CITY CITIZENS’ CHARTER

MARKET ENTERPRISE ABOUT THE SERVICE

Every stall holder is required to
secure Market Clearance annually
as a pre requisite to securing
Mayor’s/Business Permit certifying
that all market fees and rentals for
the preceding year is fully paid. No
fee is required for securing the
clearance.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Proceed to Market Administrative Office to 3 minutes ARLYN DIMAILIG
verify status of payment fees and rentals Mahogany Market

VICTORIA PARRA
City Market

Proceed to payment of market fees and 2 minutes GLORIA VERGARA

rentals (should there be any delinquency) Mahogany Market

VICTORIA PARRA
City Market

Present Official Receipt for preparation of 3 minutes ARLYN DIMAILIG

Market Clearance Mahogany Market

VICTORIA PARRA
City Market

Present Market Clearance for signature 2 minutes JOSE LEPARDO

Mahogany Market

REMIGIO LORIAGA
City Market

MAXIMIANO E. ANGAT
OIC– Economic Enterprise Office
ARLYN DIMAILIG
Releasing of Market Clearance 2 minutes Mahogany Market

VICTORIA PARRA
City Market
 TAGAYTAY CITY CITIZENS’ CHARTER 90

MARKET ENTERPRISE

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

Proceed to Market Administrator’s

Office for certification of availability of JOSE LEPARDO
Mahogany Market
stall
REMIGIO LORIAGA
City Market

Secure and fill-up Application Form (if 5 minutes ARLYN DIMAILIG

vacancy exists) Mahogany Market

VICTORIA PARRA
City Market

Payment of necessary fees 3 minutes GLORIA VERGARA

Reservation fee (P1,000.00) Mahogany Market
Application fee (P150.00)
VICTORIA PARRA
Miscellaneous fee (P50.00) City Market

Submit Application Form for approval 2 minutes JOSE LEPARDO

Mahogany Market

REMIGIO LORIAGA
City Market
JOSE LEPARDO
Approval of Application for Stall 5 minutes Mahogany Market

REMIGIO LORIAGA
City Market

MAXIMIANO E. ANGAT
OIC– Economic Enterprise Office

ENGR. GREGORIO MONREAL

City Administrator
91 TAGAYTAY CITY CITIZENS’ CHARTER

MARKET ENTERPRISE
ABOUT THE SERVICE

Every stall holder is required

to renew their respective Contract
of Lease every five years. No fee is
required for the renewal of Con-
tract of Lease
HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Proceed to Market Administrative Office and 2 minutes ARLYN DIMAILIG
secure application for renewal of contract of Mahogany Market
lease
VICTORIA PARRA
City Market
GLORIA VERGARA
Secure certification of Payment of Market 5 minutes Mahogany Market
fees and rentals for preparation of Contract
of Lease VICTORIA PARRA
City Market

JOSE LEPARDO
Mahogany Market

REMIGIO LORIAGA
City Market

MAXIMIANO E. ANGAT
OIC– Economic Enterprise Office

ARLYN DIMAILIG
Present Certification of Payment for prepara- 5 minutes Mahogany Market
tion of Contract of Lease
VICTORIA PARRA
City Market

JOSE LEPARDO
Approval of Renewal of Contract of Lease 2 days Mahogany Market

REMIGIO LORIAGA
City Market

MAXIMIANO E. ANGAT
OIC– Economic Enterprise Office

ENGR. GREGORIO MONREAL

City Administrator
ARLYN DIMAILIG
Releasing of Approved Contract of Lease 2 minutes Mahogany Market

VICTORIA PARRA
City Market
 TAGAYTAY CITY CITIZENS’ CHARTER 92

MARKET ENTERPRISE

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Present approved application for stall 2 minutes JOSE LEPARDO
Mahogany Market

REMIGIO LORIAGA
City Market

Pay the required fees 3 minutes GLORIA VERGARA

25% goodwill Mahogany Market
3 months advance rental
VICTORIA PARRA
City Market

ARLYN DIMAILIG
Prepare Contract of Lease 5 minutes Mahogany Market

VICTORIA PARRA
City Market

JOSE LEPARDO
Approval of Contract of Lease 2 days Mahogany Market

REMIGIO LORIAGA
City Market

MAXIMIANO E. ANGAT
OIC– Economic Enterprise Office

ENGR. GREGORIO MONREAL

City Administrator

Releasing of Approved Contract of Lease 2 minutes ARLYN DIMAILIG

Mahogany Market

VICTORIA PARRA
City Market
93 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ADMINISTRATOR’S OFFICE

ABOUT THE SERVICE

ALL ENTERPRISES are required to secure a Business License and Mayor’s Permit, and
pay business taxes before the start of commercial operations.
The License must be renewed from January 1 to 20, every year. Penalties are imposed after this
period.
Business taxes for new enterprises are based on capitalization. Those for succeeding
years are computed as a percentage of gross receipts/sales. Payments may be made annually, semi-
annually or quarterly. Taxes are due on the first 20 days of each quarter.
It takes a minimum of 2 days to process new applications. This already includes the requisite in-
spection and clearances from various offices and government agencies.
Renewal of licenses may take 30 minutes or 2 hours depending on the results of verifi-
cation made by Local Revenue Collection Officer. Verification determines whether an applicant still
has to secure clearances from various offices (building, zoning, fire and/or sanitary). Processing of
licenses for these applicants will take approximately 2 hours. Otherwise, only 30 minutes are re-
quired to secure a license.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE RESPONSIBLE
YOU
Secure an application form from the City 1 minute JUDY ANN ALCANTARA
Administrator’s Office Casual Employee
JUDY ANN ALCANTARA
Submit filled up application form for 5 minutes Casual Employee
assessment
JOSEFA FERMA
Admin Assistant II

Submit the approved assessment with 10 minutes JUDY ANN ALCANTARA

payment of the corresponding fees Casual Employee
for preparation of Business Permit
JOSEFA FERMA
Admin Assistant II

Wait for the approval/signature of Busi- 2 minutes ENGR. GREGORIO M. MONREAL

ness Permit City Administrator

Wait for the release of the Business JOSEFA FERMA

Permit Admin Assistant II

Release of Business Permit 2 minutes JOSEFA FERMA

Admin Assistant II
 TAGAYTAY CITY CITIZENS’ CHARTER 94

CITY ADMINISTRATOR’S OFFICE

ABOUT THE SERVICE

. LOT OWNERS are required to se-
cure a FENCING PERMIT prior to con-
struction of temporary or permanent
fence and pay corresponding taxes
before the start of fencing operation.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU

Present the signed application to the 3 minutes JOSEFA FERMA

personnel in charge for assessment and Admin Assistant II
review

Accompany the person in charge to the 10 minutes JOSEFA FERMA

site for ocular inspection Admin Assistant II

Wait for the signature of the City Admin- 3 minutes ENGR. GREGORIO M. MONREAL
istrator City Administrator

Wait for the release of the Fencing Per- 1 minute JOSEFA FERMA
mit Admin Assistant II

JOSEFA FERMA
Release of Fencing Permit 1 minute Admin Assistant II
95 TAGAYTAY CITY CITIZENS’ CHARTER

CITY ADMINISTRATOR’S OFFICE

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
Present request for certification to the 1 minute ADORACION FLAVIER
personnel in charge Admin Assistant II

Refer to the City Administrator for as- 10 minutes ENGR. GREGORIO MONREAL
sessment City Administrator

Prepare Certification 1 minute ADORACION FLAVIER

Admin Assistant II

Wait for the signature of the City Admin- 1 minute ENGR. GREGORIO MONREAL
istrator City Administrator

Wait for the release of the Certification 1 minute ADORACION FLAVIER

Admin Assistant II
 TAGAYTAY CITY CITIZENS’ CHARTER 96
CITY ADMINISTRATOR’S OFFICE

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
J
Present an accomplished application 1 minute OSEFA FERMA
form to personnel in-charge for review Admin Assistant II

J
Verify from Assessor’s Office the accu- 2 minute OSEFA FERMA
racy of details Admin Assistant II

Refer to the City Administrator for ap- 2 minute JOSEFA FERMA

proval Admin Assistant II

Wait for the signature of the City Admin- 2 minute ENGR. GREGORIO MONREAL
istrator City Administrator

J
Wait for the release of the Land Dispute 1 minute OSEFA FERMA
Clearance Admin Assistant II

Release of Land Dispute Clearance 1 minute JOSEFA FERMA

Admin Assistant II
97 TAGAYTAY CITY CITIZENS’ CHARTER

CITY TOURISM OFFICE

ABOUT THE SERVICE
THE CITY OF TAGAYTAY accom-
modates group tours, especially for
visiting students, LGU’s NGO’s. Tours
are arranged with the City Administra-
tor’s Office.
Personnel are assigned to guide
visitors through the various city parks,
and LGU programs.

REQUIREMENTS:
 Letter request from the head of agency detailing the date, time, points of interest,
(farm tour and places to be visited.

FEES:
Members of a tour group are charged the following entrance fees for the park visit.
 People’s Park in the Sky – P30.00
 Picnic Grove - P50.00
 Japanese garden - free

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
The client submits letter request for tour
(fax, email, visit) the Office of the 2 minutes ADORACION FLAVIER
Mayor or the City Administrator Admin. Assistant II

Approval of Request
2 minutes ENGR. GREGORIO M. MONREAL
The City Mayor or the City Administrator City Administrator
verifies and approves the request
and schedule.

The Office of the City Administrator

coordinates the approval of the ADORACION FLAVIER
tour to the requesting agency. The Admin. Assistant II
Tourism Office assigns Tour guide
and informs concerned depart-
ments. MA. TERESA LEILANI DIESTA
Public Relations Officer/
OIC-City Tourism Office
 TAGAYTAY CITY CITIZENS’ CHARTER 98
9
CITY TOURISM OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
Actual Conduct of Educational Tour

Tour Group Arrival

5 minutes Assigned Tour Guide
The Tour guide requests tour group
vehicles/buses to park in a desig-
nated area where the group will
be welcomed (TICC or Picnic
Grove)

Welcome Proceedings and Orientation

The City Band will play welcome 20 minutes MA. TERESA LEILANI DIESTA
Music. The visitors are gathered in Public Relations Officer/
an area and given an orientation re OIC– City Tourism Office
Tagaytay City profile; and interac-
tion re points of interest; Certifi-
cates and brochures are given to
visitors

Guided Tour

Visitors are given a tour of the various 2-3 hours Assigned Tour Guide
City Parks and projects showcasing
the city’s best practices.

4. Tour Conclusion

Visitors are guided out of the 10 minutes Assigned Tour Guide

City
99 TAGAYTAY CITY CITIZENS’ CHARTER

PUBLIC INFORMATION OFFICE

ABOUT THE SERVICE
Information about the city and
promotional materials are available at
the PIO.
This includes:
 Brochures
 City Profile and Demographics
 Wedding Celebrations Statistics
 Tourist Arrival

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
Inquiry
The client approaches the frontline 1 minute LOURDES MENDOZA
personnel in the PIO who will refer Administrative Aide I
him to the person in charge of the
data being requested.
Verify Information Availability
Person-in-charge verifies if information 5 minutes MIRRIAM ZALDIVIA
required is available. Administrative Aide III

Access Information
If data is available, client waits while the 5 minutes
person-in-charge accesses the
MIRRIAM ZALDIVIA
Administrative Aide III
information. Otherwise, the client
is referred to other probable
sources of information.
Review and Verification
Person-in-charge reviews and verifies 5 minutes MA. TERESA LEILANI DIESTA
the information to be given to the Public Relation Officer
client.
Photocopy Documents
If original documents may not be given, 2 minutes MIRRIAM ZALDIVIA
client leaves an ID card with the Administrative Aide III
person-in-charge and is allowed to
photocopy documents.
Register in the Logbook
Client signs a logbook for record pur- 1 minute LOURDES MENDOZA
poses. If documents were photocopied, Administrative Aide I
client returns the original documents and
retrieves his ID card.
 TAGAYTAY CITY CITIZENS’ CHARTER 100

CITY LEGAL OFFICE

ABOUT THE SERVICE
The City Government of
Tagaytay is often in need of legal docu-
mentation in relation with its various
undertakings. Not only is the city gov-
ernment in need to legal services but as
well as some of its constituents.
In consideration of this need,
especially of the poor and underprivi-
leged residents of the city, the City
Legal Office provides services through
the preparation of appropriate legal
documents and/or administration of
oath , either for free or at minimal costs.
HOW TO AVAIL OF THE SERVICE
FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE RESPONSIBLE
YOU
Client looks for assigned clerk and states 1 minute CHRISTIAN DOGELIO
His/her request. Casual Employee

The Clerk or Legal Researcher asks the 6 minutes PERLITA NOVICIO

client about the document he/she wants Admin assistant I
to secure, stating the purpose why the
document is being secured. The informa-
tion declared shall be used in preparing
the legal document being requested.

Present the document to the assigned 1 minute

clerk for recording in the CHRISTIAN DOGELIO
Notarial Registry. Casual Employee

Clerk forwards the document to the City ATTY. REYNILDA T. CABAHUG DE

Legal Officer for notarization. City Legal LEON
Officer administers Oath and signs the City Legal Officer
document.

Client receives notarized document an 1 minute

leaves a file copy with the assigned clerk. CHRISTIAN DOGELIO
Casual Employee
101 TAGAYTAY CITY CITIZENS’ CHARTER

CITY LEGAL OFFICE

ABOUT THE SERVICE
The Free Legal Counseling
Service aims to provide clients
with useful advise regarding their
legal problems and/or guidance
towards the proper legal proce-
dure needed to resolve their legal
issues.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE

The Legal Researcher or assigned clerk 5 minutes PERLITA G. NOVICIO

interviews the client about his/her Admin Assistant I
problem/query in order to obtain
determine the proper advice course of
action to take in relation with the
client's problem.

Client proceeds to the City Legal Officer 15 minutes to ATTY. REYNILDA T. CABAHUG
or other lawyers assigned at the Legal 1 hours, de- DE LEON
Office who may deepen the interview pending on the City Legal Officer
and render legal counseling on the details of the
case at hand. case
 TAGAYTAY CITY CITIZENS’ CHARTER 102

CITY LEGAL OFFICE

ABOUT THE SERVICE

This service is particularly avail-

able to city officials and ordinary
employees in connection with vari-
ous transactions entered into which
require proof of clean and/or good
employment record with the gov-
ernment.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU

Client approaches the assigned 3 minutes

clerk and cites the kind of certifica- CHRISTIAN DOGELIO
tion to be secured/document to be Casual Employee
authenticated.

The clerk prepares the requested 5 minutes CHRISTIAN DOGELIO

certification/clearance/document Casual Employee
for authentication.

City Legal Officer signs the certifica- 2 minutes ATTY. REYNILDA T. CABAHUG DE
tion or clearance. LEON
City Legal Officer
103 TAGAYTAY CITY CITIZENS’ CHARTER

CITY LEGAL OFFICE

ABOUT THE SERVICE
As the city legal counsel, the
City Legal Officer is depended
upon by various city departments
and the barangays on issues in-
volving interpretation or applica-
bility of the law.
The office renders legal opinion
on the basis of a written query and
given a particular set of facts.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU

Present the Case in Written Form 2 minutes CHRISTIAN DOGELIO

Client (LGUs and officials submits a Casual Employee
written query to the Receiving
Clerk who acknowledges receipt
thereof.

Legal Researcher (LR) conducts 2 days PERLITA G. NOVICIO

research about the query. Admin Assistant I

City Legal Officer prepares written 1 day

opinion about the legal query. The ATTY. REYNILDA T. CABAHUG DE
LEON
designated messenger delivers
City Legal Officer
written opinion to the client.
 TAGAYTAY CITY CITIZENS’ CHARTER 104

PUBLIC SERVICE EMPLOYMENT OFFICE

ABOUT THE SERVICE

The Public Employment Ser-

vice Office of the City Govern-
ment of Tagaytay facilitates for
job applicants for placement in
the different private establish-
ments within the city through the
REQUIREMENTS: issuance of job referrals.
 Curriculum Vitae/Resume with 2”x2” picture
 Transcript of records or graduation certificate (Form 138, for high school graduates)
 Training Certificates, if available
 Employment Certificates, if available

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE RESPONSIBLE
YOU
MA. LUISA F. AGUSTIN
Applicants submit the required docu- 2 minutes Admin Aide III
ments to the PESO personnel/staff
ALMA A. MALABANAN
Human Resource Management Officer

Applicants choose 1 or 2 positions from MA. LUISA F. AGUSTIN

the current job vacancies posted on the 5 minutes Admin Aide III
PESO bulletin board.
ALMA A. MALABANAN
Human Resource Management Officer/
Public Employment Service Officer

Applicants’ qualifications are checked MA. LUISA F. AGUSTIN

against the required qualifications of the Admin Aide III
vacancy he/she wishes to apply for. In 5 minutes
cases of qualifications mismatch, the
applicant is
advised to check other vacancies where
his/her qualifications may find match.

When applicants’ are found qualified for MA. LUISA F. AGUSTIN

the position he/she desires to apply for, 5 minutes Admin Aide III
PESO staff/personnel prepares the refer-
ral letter.
105 TAGAYTAY CITY CITIZENS’ CHARTER

PUBLIC SERVICE EMPLOYMENT OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
After issuance of the referral letter, appli- 10 minutes HR Department of establishment
cants may proceed to the establishment where the referral was made
where he/she is being endorsed. Applicants
leave a copy of their resume/curriculum
vitae at the PESO staff/personnel for inclu-
sion in the office’s database.

Job vacancies posted at the PESO office are

updated every two weeks. Coordination 10 minutes MA. LUISA F. AGUSTIN
with establishments/employers are also Admin Aide III
done to check whether the vacancies have
already been filled out.
 TAGAYTAY CITY CITIZENS’ CHARTER 106

PUBLIC SERVICE EMPLOYMENT OFFICE

ABOUT THE SERVICE
The Tagaytay City PESO assists
employers by maintaining a data-
base of applicants from where em-
ployers may initially choose poten-
tial employees.

This service is FREE OF CHARGE.

Establishments with additional

REQUIREMENT(S): manpower needs may call or visit
the PESO to post job vacancies or
 Name and address of the person to whom
the referral letter will be addressed
 Contact number/Company’s telephone number company
 Brief description of the company/Nature of business (if possible, please provide a copy of the
company’s profile or brochure)
 Job vacancies/Positions
 Number of persons to be hired
 Nature of job/Area of assignments
 Qualification requirements of applicants
 List of necessary papers to be submitted by applicants

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Employer calls or visits the office and provides 5 minutes
the required information. The job vacancies are,
MA. LUISA F. AGUSTIN
then, included in the list of vacancies.
Admin Aide III
Copies of this list are distributed to different
barangays and schools in ALMA A. MALABANAN
Tagaytay City. Human Resource Management
Officer/Public Employment
Service Officer

PESO staff look into the database and try to find 10-15 minutes
applicants who match the standards se by the MA. LUISA F. AGUSTIN
employer. Applicants who meet the employer’s Admin Aide III
criteria, are referred to the employer. Appli-
cants bring with
them a PESO referral letter and other pertinent
documents.Employers themselves may also visit
the PESO office can browse on the resume/
curriculum vitae of applicants deposited therein.
 107 TAGAYTAY CITY CITIZENS’ CHARTER

PUBLIC SERVICE EMPLOYMENT OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Employers may also request the assistance of 10-15 minutes
the PESO to conduct jobs fair. A letter of MA. LUISA F. AGUSTIN
request shall be forwarded by the employer Admin Aide III
stating the proposed date of the jobs fair, the
vacancies that shall be opened, the qualifica-
tions for each vacancy, etc. The letter shall
ALMA A. MALABANAN
be endorsed by the PESO to the City Admin- Human Resource Management
istrator’s Office for approval. Upon approval, Officer/Public Employment Service
the employer shall be notified of the ap- Officer
proved request. Arrangements as to the time
and venue of the jobs fair shall likewise be
coordinated.

Employers are encouraged give 10-15 minutes

the PESO a report of applicants MA. LUISA F. AGUSTIN
considered/list of applicants Admin Aide III
placed.
 TAGAYTAY CITY CITIZENS’ CHARTER 108

PUBLIC SERVICE EMPLOYMENT OFFICE

REQUIREMENTS(S):
 3 copies of duly filled-up SPES Registration Form with ID pictures
 Birth Certificate
 Form 138 or Certification by the School Registrar that the student has passed during the
previous semester or school year or Certified true copy of the student’s class card from
where the passing grade could be determined
 Latest Income Tax Return of the parents/guardian or Bureau of Internal Revenue (BIR)
Certification that the parents do not file Tax Returns.

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Applicants Fill-up SPES Registration Form with 5 minutes EDRALYN B. OCAMPO
all the necessary information. The applicant Admin Assistant II
should submit the SPES Registration Form, with
1”x1” pictures, not later than the specified date
in the letter sent to the barangay captains.

EDRALYN B. OCAMPO
Offices/Departments within the City Govern- 1 hour Admin Assistant II
ment are asked whether they are in need of
additional manpower or if there might be some
duties in the office that might be delegated to ALMA A. MALABANAN
student applicants. Human Resource Management
Officer/Public Employment
Service Officer

Applicants are asked to come back on a sched- 1 hour EDRALYN B. OCAMPO

uled date (right after the evaluation of Admin Assistant II
the SPES Registration Form). Students who
qualify are contacted by phone or through their
barangay captains.
109 TAGAYTAY CITY CITIZENS’ CHARTER

PUBLIC SERVICE EMPLOYMENT OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Applicants attend a SPES Orientation for 1 hour EDRALYN B. OCAMPO
information on the details and guidelines Admin Assistant II
of the program.
ALMA A. MALABANAN
Human Resource Management
Officer/Public Employment Ser-
vice Officer

Applicants included in the master list or line- 1 hour EDRALYN B. OCAMPO

up are then endorsed to the department/ Admin Assistant II
office where he/she will be assigned.

SPES participant s proceeds to the assigned EDRALYN B. OCAMPO

Office/department. PESO staff monitors 1 hour Admin Assistant II
whether the participants of the SPES pro-
gram have all been given their office assign-
ments and whether the student beneficiary
has reported to his/her assigned post.

SPES participant submits the SPES require- EDRALYN B. OCAMPO

ments and PESO staff evaluates the submit- 1-2 weeks Admin Assistant II
ted documents.

Applicant signs the Employment Contract EDRALYN B. OCAMPO

and SPES Certification. 1 minute Admin Assistant II
 TAGAYTAY CITY CITIZENS’ CHARTER 110

PUBLIC SERVICE EMPLOYMENT OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU
At the end of the specified work period, EDRALYN B. OCAMPO
the student reports to the PESO for sign- 1 minute Admin Assistant II
ing of a
Termination Report.

SPES participants forward their Daily EDRALYN B. OCAMPO

Time Record (DTR) to the PESO staff. 1 week Admin Assistant II
The 60% SPES payroll is processed.

SPES requirements together with the 2 weeks

reports are submitted to the Department EDRALYN B. OCAMPO
of Labor and Employment (DOLE) Re- Admin Assistant II
gional Office for further evaluation and
processing of 40% of the SPES payroll.
DOLE Regional Office advises PESO
ALMA A. MALABANAN
Human Resource Management Officer/
when the 40% component of salary of
Public Employment Service Officer
the students is already available.
111 TAGAYTAY CITY CITIZENS’ CHARTER

HUMAN RESOURCE MANAGEMENT OFFICE

ABOUT THE SERVICE

Employees accrue leave credits each month
and such credits may be used by the employee
when the need to temporarily leave work
arises, either due to illness or personal circum-
stances .
Actual leaves are deducted from these leave
credits. If an employee’s leave period goes
beyond the accrued credits, he/she will not be
REQUIREMENT(S): entitled to pay for the excess leave.
Applications for vacation leave must be filed
at least 5 days before the leave. For sick
 Application for Leave (CSC Form No. 1) –
leaves, the application must be filed immedi-
3 copies ately after an employee returns to work.
 Medical Certificate for sick leave
exceeding 3 days
 Clearance from money and/or property responsibilities if claiming terminal leave (the
monetary equivalent of the accumulated leave credits)

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE RESPONSIBLE
YOU

The Employee wishing to file a Leave of 2 minutes CORAZON P. CABOTE

Absence accomplishes 3 copies of an Admin Assistant I
Application for Leave Form. Em-
ployee takes the accomplished leave
CRISTINA M. IGNO
form for signature of the Department
Head or his/her immediate supervi- Admin Aide III
sor.

Employee submits the Application for 2 minutes CORAZON P. CABOTE

Leave Form together with the Require- Admin Assistant I
ments listed above.
CRISTINA M. IGNO
Admin Aide III

Leave applicant waits while clerk

records the Application for Leave; The CORAZON P. CABOTE
clerk also checks whether the Sup- 15 minutes Admin Assistant I
porting documents are correct and in
order. The clerk then computes accrued
CRISTINA M. IGNO
leave credits, after which the application
is processed
Admin Aide III
 TAGAYTAY CITY CITIZENS’ CHARTER 112

HUMAN RESOURCE MANAGEMENT OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
After the computation of leave credits is 3 minutes ALMA A. MALABANAN
accomplished, the application for leave is Human Resource Management
forwarded to the City Human Resource Officer/Public Employment
Management Officer who approves the com- Service Officer
putation on the
Application for Leave.

After the leave computation has been ap- 2 minutes

proved by the HRMO, the application for ENGR. GREGORIO M. MONREAL
leave is forwarded to the Office of the City City Administrator
Mayor for approval by the local chief
executive or his duly authorized representa- (Authorized Representative)
tive.

Approved applications for Leave are re-

turned to the Human Resource Management
Office after approval of the Mayor or his
authorized representative.

The HRMO clerk assigned for leave compu-

tation retains one copy of the approved
leave for records purposes and the em-
ployee claims the other two copies.
113 TAGAYTAY CITY CITIZENS’ CHARTER

HUMAN RESOURCE MANAGEMENT OFFICE

ABOUT THE SERVICE

APPLICATIONS FOR work at the city
government is open to anyone provided that
they meet the qualifications required for the job
opening.
Job openings are posted at the City Hall
bulletin boards. Applications should be submit-
ted to the CHRMO. A Personnel Selection Board
(PSB) screens applicants.
REQUIREMENT(S):
The PSB members are:
 Application Letter
 City Mayor or his Chief of Staff
 Curriculum Vitae with latest 2”x2” picture (Chairman)

 Photocopy of Certificate of Eligibility(ies) if any

 Sangguniang Panglunsod Chairman
of the Committee on Personnel
 Photocopy of Transcript of Records  Department Head of the department
 Other supporting documents, if any
which has the vacancy
 City Human Resource Management
Officer

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Applicants proceed to City Hall and check 10 minutes RODORA G. DIMARANAN
with the HRMO for any job opening. He/she Administrative Assistant I
may also check out the Civil Service Commis-
sion Bulletin.

ALMA A. MALABANAN
Upon finding a vacancy matching his/her 2 minutes Human Resource Management
qualifications and eligibility(ies), the appli- Officer/Public Employment Ser-
cant forwards a letter of application to the vice Officer
Human Resource Manager

Applicant undergoes a preliminary inter- 10 minutes ALMA A. MALABANAN

view with the City Human Resource Human Resource Management
Management Officer . Officer/Public Employment
Service Officer
 TAGAYTAY CITY CITIZENS’ CHARTER 114

HUMAN RESOURCE MANAGEMENT OFFICE

HOW TO AVAIL OF THE SERVICE (CON’T)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
After the interview, the applicant is advised ALMA A. MALABANAN
to come back on a scheduled date when the Human Resource Management
Personnel Selection Board (PSB) screens the Officer/Public Employment Ser-
applicants to fill the vacancy. vice Officer

Only applicants who are able to meet the

minimum Qualification Standards of the
position he/she is applying for will be
called for an interview with the members
of the PSB.

The PSB screens and interviews the appli- 30 minutes MEMBERS OF THE PERSONNEL
cants who meet the Qualification Standards SELECTION BOARD
set for the position to be filled out.

The successful applicant is advised of the 10 minutes ALMA A. MALABANAN

PSB decision. Employment papers are Human Resource Management
prepared by the HRMO. Officer/Public Employment Ser-
vice Officer
The new employee is given a list of other
requirements that he/she will have to
submit within the allowed period for the
processing of appointment with the Civil
Service Commission.
 115 TAGAYTAY CITY CITIZENS’ CHARTER
HUMAN RESOURCE MANAGEMENT OFFICE

ABOUT THE SERVICE

Employees may request for copies of their
service record, certificate of employment and
other certifications which they may need for
the following:
 Loans
 Credit Card Application
 Promotion/Step Increment
 Retirement and Terminal leave Pay
 Employment by other firms

HOW TO AVAIL OF THE SERVICE

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Register in the logbook. 5 minutes MA. LUISA F. AGUSTIN
Indicate the type of document being re- Admin Aide III
quested and purpose.

Employee waits while the person in-charge 5 minutes MA. LUISA F. AGUSTIN
checks/updates the records before printing Admin Aide III
the document being requested

Person-in-charge submits the printed docu- 3 minutes ALMA A. MALABANAN

ments to the Human Resource Management Human Resource Management
Officer for signature Officer/Public Employment
Service Officer
Employee receives the requested documents 1 minutes
from the person-in-charge
MA. LUISA F. AGUSTIN
Admin Aide III
 TAGAYTAY CITY CITIZENS’ CHARTER 116
OFFICE OF THE SANGGUNIANG PANLUNGSOD
ABOUT THE SERVICE
The SANGGUNIANG
PANLUNGSOD compiles resolutions and
ordinances that have been adopted for
the general welfare of researchers (from
Tagaytay City and from other cities and
municipalities as well) who come to this
REQUIREMENTS office to seek certified true copies of said
Request Letter documents for their reference. Other
researchers are students coming from
FEES : different universities securing copies of
For Certified True Copies. . . 20.00 ordinances in reference for their thesis.

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Client gives request to the front- AURORA MARINDUQUE
liner attendant and gives request 2.5 minutes Sr. Admin Asst. IV
to the person in-charge
NORALYN B. REYES
Stenographic Reporter II

CECILIA REOSA
Admin Aide IV

ALMA P. CALANOG
Admin Aide III
AURORA MARINDUQUE
In-charge refers request to the 2.5 minutes Sr. Admin Asst. IV
Secretary to the Sanggunian.
NORALYN B. REYES
Stenographic Reporter II

CECILIA REOSA
Admin Aide IV

ALMA P. CALANOG
Admin Aide III
AURORA MARINDUQUE
Upon approval, client shall pay 2.5 minutes Sr. Admin Asst. IV
necessary fees at the City Treas-
NORALYN B. REYES
urer’s Office . Stenographic Reporter II

CECILIA REOSA
Admin Aide IV

ALMA P. CALANOG
Admin Aide III
AURORA MARINDUQUE
In-charge prepares & records 2.5 minutes Sr. Admin Asst. IV
document in a logbook and re-
NORALYN B. REYES
leases copy or document to the Stenographic Reporter II
client.
CECILIA REOSA
Admin Aide IV

ALMA P. CALANOG
Admin Aide III
 117 TAGAYTAY CITY CITIZENS’ CHARTER

OFFICE OF THE SANGGUNIANG PANLUNGSOD

ABOUT THE SERVICE

Tricycle Franchise or Motor

Tricycle Operator’s Permit (MTOP) is a
Provisional Authority to operate tricycle
unit/s within city roads.

REQUIREMENTS
Application form ;
Xerox copy of Voter’s ID or Certificate of Registration from the COMELEC (operator)
Certificate of Registration (CR)
Brgy. Clearance. (driver)
Medical Certificate with drug test. (driver)
Police Clearance (driver)
Compulsory Motor Vehicle Liability Insurance of Tricycle.
2x2 picture of the applicant and driver.
Stencil of motor and chassis number
Tricycle Operator/Driver Registration, certifying membership from respective tODA .
Certificate of Road Worthiness & compliance to color and built of tricycle from TOPS
Certificate of Engine from Engineering Office.
Contact Number of Applicant
FEES :

Upon issuance of provisional authority (franchise) for every unit of motorized tricycle upon
application or renewal every five years . . . . P 485.00

1. Filing fee .... 1000.00

2. Character Seminar/Training Fee .... 50.00
3. Police Clearance ... 50.00
4. Medical ... 50.00
5. Registration Fee ... 100.00
6. Supervision Fee ... 50.00
7. Mayor’s Permit ... 100.00
8. Plate and Sticker ... 75.00
9. Franchise Tax/Business Tax ... 450.00

Validation :

1. Mayors Permit ... 100.00

2. Sticker .... 75.00
3. Supervision Fee ... 50.00
4. Police Clearance ... 50.00
5. Medical Clearance ... 50.00
6. Franchise Tax/Business Tax ... 150.00
 TAGAYTAY CITY CITIZENS’ CHARTER 118

OFFICE OF THE SANGGUNIANG PANLUNGSOD

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Filing of Application

Employee In-charge shall screen 5-10 minutes CHRISTOPHER PATERNO

the applicant if he is eligible Casual Employee
to apply for franchise.
If found eligible, applicant shall fill-
up Application Form
Applicant shall pay the necessary
fees at the City Treasurer’s
Office.
Applicant submits application
together with the required
documents to the TFRC and
will be advised to return after
3 days upon filing.

Evaluation of Application
CHRISTOPHER PATERNO
SP staff shall evaluate if all the 5-10 minutes Casual Employee
attached requirements are com-
plete and if description of unit
matches with all other documents
attached.
SP staff shall contact or send mes-
sage to the applicant if prob-
lem occurs during the evalua-
tion.
 119 TAGAYTAY CITY CITIZENS’ CHARTER

FOLLOW THESE STEPS IT WILL PERSON(S)

TAKE YOU RESPONSIBLE
Preparation of Franchise/MTOP
The person In-charge shall prepare 3—5 minutes CHRISTOPHER PATERNO
the Franchise/MTOP Casual Employee

Approval of the Franchise/MTOP

The Secretary evaluates and sign CHRISTOPHER PATERNO
Franchise/MTOP 5-10 minutes Casual Employee
Vice Chairman signs Franchise/
MTOP HON ALEXANDER ZAIDE
Chairman signs and approves Councilor
Franchise/MTOP Vice-Chairman, TFRC
Note: by virtue of the ordinance on
Tricycle Franchising Code, the HON. CELSO P. DE CASTRO
Committee is given 5-10 days Vice Mayor
to study and approve said Chairman, TFRC
application, after which, the
same will be forwarded to the
TFRC Office for release
Release of Franchise
Franchise/MTOP shall be recorded 2—3 minutes Sangguniang Panlungsod Staff
in a log book. assigned for processing of
Franchise shall be released to the tricycle franchise
applicant.

FRANCHISE VALIDATION (YEARLY)

FOLLOW THESE STEPS IT WILL PERSON(S)
TAKE YOU RESPONSIBLE
Franchise Validation

Client brings his Franchise/MTOP to 10-20 minutes CHRISTOPHER PATERNO

the TFRC Office for validation. Casual Employee

Person in-charge shall give the appli-

cant an Order of Payment indicating
therein the fees to be paid and penal-
ties (if there is any).

Applicant shall present to the Treas-

urer’s Office the Order of Payment and
pay the necessary fees.

Applicant shall return to the TFRC

Office and shall present the Official
Receipt for recording purposes of the
TFRC.

Client can now register his tricycle at

the Land & Transportation Office and
may continue operation.
TAGAYTAY CITY CITIZENS’ CHARTER 120

HERBERT COSTANE
Contractual Employee

ARLENNIE MERCADO
Casual Employee

ARLENNIE MERCADO
Casual Employee

ENGR. GREGRIO M. MONREAL

City Administrator

ARLENNIE MERCADO
Casual Employee
121 TAGAYTAY CITY CITIZENS’ CHARTER

HERBERT COSTANE
Contractual Employee

ARLENNIE MERCADO
Casual Employee

ARLENNIE MERCADO
Casual Employee

ENGR. GREGRIO M. MONREAL

City Administrator

ARLENNIE MERCADO
Casual Employee

ARLENNIE MERCADO
Casual Employee
TAGAYTAY CITY CITIZENS’ CHARTER 122

ARLENNIE MERCADO
Casual Employee

ARLENNIE MERCADO
Casual Employee

ARLENNIE MERCADO
Casual Employee

DANIEL ALCALA
Administrative Assistant II

ARLENNIE MERCADO
Casual Employee
 119 TAGAYTAY CITY CITIZENS’ CHARTER

CUSTOMER FEEDBACK FORM

We at the City Government of Tagaytay are pleased to have been of service to you. We would appreciate your
comments and feedback about our services and how we may still improve its delivery. Please feel free to answer
the questions below and let us know your suggestions. Thank you very much and we hope to see you again in your
next visit.

 Name: ________________________________________________________________________________
 Address: _______________________________________________________________________________
 Office where transaction was made : __________________________________________________________
 Date when transaction was made: ____________________________________________________________
 Kind of service availed: ________________________________________________________________________

OFFICE: YES NO
 Were you easily able to locate the office?
 Was the office in good order?
 Did you feel comfortable while inside the office?

SERVICE PROVIDERS:
 Was the appropriate service provider present in the office?
 Was the service provider knowledgeable?
 Was the service provider courteous and approachable?
 Did it take too long for you to be attended to?

REQUIREMENTS AND FEES:

 Were the requirements adequately explained to you?
 Did you think the requirements were indeed necessary?
 Was the process of acquiring the requirements explained to you?
 Were the fees to be paid adequately explained to you?

OFFICERS AND OTHER DOCUMENT SIGNATORIES:

 Were the authorized officials present?
 Did the officer take too long to sign the document?

CERTIFICATIONS AND OTHER DOCUMENTS:

 Was the document/certification correct and
appropriate to your request?
 Were the needed information completely reflected
in the document/certification?

OTHER COMMENTS AND SUGGESTIONS:

_____________________________________________________________________________________________________________________________ ________
_____________________________________________________________________________________________________________________________ ________
_____________________________________________________________________________________________________________________________ _______
 TAGAYTAY CITY CITIZENS’ CHARTER

LOCALGOVERNMENT OFFICES
TAGAYTAY
CITYHALL 4131-220 (connecting all offices)
Accounting Office 4134-300 Mrs. Rosemarie V. Lerio

Administrator’s Office 4130-025 Engr, Gregorio Monreal

Civil Registrar’s Office 695-6023 Ms. Nanette B. Susa

CPDO 4133-400 Engr. Emma Pello

City Nutrition Office 695-6023 Engr. Emma Pello

Sangguniang Panlungsod 4132-959 Atty. Erwin Jonas Samonte

Treasurer’s Office 4131-296 Mrs. Elvira Reyes

TOPS 6820-299 Hon. Reymond Ambion

Tagaytay Office of Public Safety Mr. Ferdinand Bayot
SPO4 Teodolo Ferma

DepEd-Elementary 4134-080 Dr. Joel O. Perigrino

Dr. Amelita Incognito
TAGAYTAY CITY CITIZENS’ CHARTER