iii

CERTIFICATE OF PANEL APPROVAL

The Thesis entitled, LEVEL OF SATISFACTION TOWARDS THE
QUALITY OF DUTIES AND RESPONSIBILITIES OF ZAMBOANGA DEL SUR
PROVINCIAL GOVERNMENT COLLEGE CRIMINOLOGY INTERNS IN S.Y.
2022-2023, prepared and submitted by: AUBREY Y. BONTIA, AARON LEE D.
MOLDE, DAVE S. BAGUMBAY, in partial fulfilment of the requirements for the
degree of Bachelor of Science in Criminology is hereby recommended for
approval.

ROWENA S. BUGAYONG, RCrim

Thesis Adviser

April 2023
Date

This Thesis is approved in partial fulfilment of the requirements for the

Degree of Bachelor of Science in Criminology.

Approved by the Oral Examination Committee on

with a Rating of

CHONA S. UNDAG, RCrim DIVINE GRACE R. DE JESUS, RCrim

Member Member

DELMER A. MONDIDO, RCrim, PhD

Chairman/Campus Dean

ACCEPTED by the Dean of the College of Criminal Justice in partial

fulfilment of the Requirements for the degree of Bachelor of Science in
Criminology.

DELMER A. MONDIDO, RCrim, PhD

Dean, College of Criminal Justice
 iv

ACKNOWLEDGMENT

The researchers are grateful to the individuals listed below for their

contributions to the success of this study.

First and foremost, we thank the Almighty God, who has provided us with

countless blessings, opportunities, and knowledge that have helped us

successfully complete this thesis.

To our adviser, Ms. Rowena S. Bugayong, for spending time checking and

rechecking our manuscripts and for sharing suggestions. Her guidance meant so

much for the completion of this study.

To our thesis instructor, Dr. Delmer A. Mondido, thank you for your

guidance and goodness in completing this study.

To other members of the thesis committee: Dr. Delmer A. Mondido, Mrs.

Chona S. Undag, and Ms. Divine Grace R. De Jesus, thank you for the brilliant

comments, corrections, and suggestions. To our statistician, Mr. Reynan L.

Bontuyan, who gave us suggestions and helped in the analysis and interpretation

of the data. And to our grammarian, Ms. Shery Mae B. Ladao, who gave time

and effort to correct the grammar of this study.

To our respondents, thank you for being approachable and cooperative

and for spending time answering the questionnaires.

To our dearest parents, sisters, brothers, relatives and friends for their

unending financial, emotional, moral and spiritual support.

 v

DEDICATION

The researcher dedicated their study to their beloved parents, who have

been their source of inspiration and gave them strength when they thought of

giving up and who continually provide their moral, spiritual, emotional, and

financial support.

In addition, the researchers would like to dedicate their study to their

thesis adviser, Ms. Rowena S. Bugayong, and to all the mentors, Dr. Delmer A.

Mondido, Mrs. Chona S. Undag, Ms. Divine Grace R. De Jesus, Mr. Reynan L.

Bontuyan, and Ms. Shery Mae B. Ladao, who helped them complete this

undergraduate thesis successfully.

Above all, to the Almighty God, for the guidance, strength, and power of

the mind; for the protection; for the skills; and for giving them a healthy life. All of

these things they offer to you.

 vi

ABSTRACT

AUBREY Y. BONTIA, AARON LEE D. MOLDE, and DAVE S. BAGUMBAY,

College of Criminal Justice, Zamboanga del Sur Provincial Government College,
Poblacion Aurora Zamboanga del Sur, April 2023; LEVEL OF SATISFACTION
TOWARDS THE QUALITY OF DUTIES AND RESPONSIBILITIES OF
ZAMBOANGA DEL SUR PROVINCIAL GOVERNMENT COLLEGE
CRIMINOLOGY INTERNS IN S.Y. 2022-2023. An unpublished Bachelor’s
Thesis.
Keywords: Level of Satisfaction, On-The-Job Training, Internship, Criminology
Interns and Duties and Responsibilities

Adviser: ROWENA S. BUGAYONG, RCrim

The study intended to evaluate the level of satisfaction between the

selected agencies of Aurora and Ramon Magsaysay Zamboanga Del Sur with
the quality of duties and responsibilities of Zamboanga Del Sur Provincial
Government College criminology interns in the school year 2022-2023.
A descriptive quantitative research design and a questionnaire were used
to gather data. The data gathered were analyzed and interpreted using different
statistical tools, namely frequency and percentage, mean, standard deviation,
and One-Way ANOVA.
The results of the study revealed that there was a significant difference in
the responses of the respondents when they were grouped by their agencies.
There was a "Very Satisfied" level of satisfaction, a "Satisfied" level of
satisfaction, and an "Extremely Satisfied" level of satisfaction.
As a result, it was suggested that having a good performance of duties
and responsibilities during an internship could gain the satisfaction of the
agencies where the criminology interns were conducting their on-the-job training.
 vii

TABLE OF CONTENTS
PAGE

TITLE PAGE i
APPROVAL SHEETS iii
ACKNOWLEDGMENT iv
DEDICATION v
ABSTRACT vi
TABLE OF CONTENT vii
LIST OF TABLES ix
LIST OF FIGURES x

CHAPTER

1. THE PROBLEM

Introduction 1
Conceptual Framework
Statement of the Problem 5
Hypothesis
Significance of the Study
Scope and Limitation
Definition of Terms 8

2. REVIEW OF RELATED LITERATURE 11

3. METHODOLOGY 16

Research Design
Research Environment 17
Sampling Design 19
Research Respondent
Research Instrument
Data Gathering Procedures
Statistical Process

4. PRESENTATION, ANALYSIS AND

INTERPRETATION OF DATA 24

5. FINDINGS, CONCLUSION AND RECOMMENDATIONS 37

Findings
Conclusions
Recommendations
 viii

REFERENCES 40

APPENDICES

A. Letter of the Dean, College of Criminal Justice 42

B. Letter of the Agency 43
C. Questionnaires 49

CURRICULUM VITAE 52
 ix

LIST OF TABLES

Table Page

1 Level of Satisfaction of Zamboanga del Sur Provincial

Government College Criminology Department faculties 28

2 Level of Satisfaction of Bureau of Fire Protection

personnel’s 29
3 Level of Satisfaction of 1ST Provincial Mobile Force
Company 2nd Maneuvering Platoon personnel 30
4 Level of Satisfaction of Regional Mobile Force Battalion
9 personnel’s 31
5 Level of Satisfaction of Bureau of Jail Management and
Penology personnel’s 32
6 Level of Satisfaction of Aurora Municipal Police Station
personnel’s 33
7 Overall Level of Satisfaction of the six (6) selected
agencies of Aurora and Ramon Magsaysay Zamboanga
del Sur 34
 x

LIST OF FIGURES

Figure Page

1 Schematic Diagram of the study 4

2 Map of the Aurora, Zamboanga del 18
3. Map of the Ramon Magsaysay, Zamboanga del Sur
4 Age of the Respondents 25
5 Gender of the Respondents
6 Civil Status of the Respondents 26
7 Agency of the Respondents 27

8 One-way ANOVA: Level of Satisfaction 35

9 Tukey Pairwise Comparisons 36