COMPANY
HIRING
POLICY AND
EMPLOYEE
BENEFITS
SUBMITTED BY: HAZEL ANN E. PARNECIO
YEAR AND SECTION: BSMA 4D
SUBMITTED TO: Ms. MARILOU JONOTA
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FRESH DASH EXPRESS
INTRODUCTION
FreshDash Express stands as a pioneering online grocery delivery service, dedicated to
delivering a seamless and superior shopping experience. Committed to excellence, sustainability,
and innovation, we offer a diverse selection of fresh produce and household essentials,
conveniently brought to our customers' doorsteps. This introduction encapsulates our
commitment to customer satisfaction, social responsibility, and transformative approaches to
grocery shopping in the digital era.
OBJECTIVE
The primary objective of Freshdash Express hiring policy is to attract, recruit, and retain highly
qualified and motivated individuals to join the team. As we strive to establish ourselves as a
leading provider in the online grocery delivery industry, our success is inherently tied to the
talent and dedication of our workforce.
SCOPE
This hiring policy applies to all individuals seeking employment opportunities with Freshdash
Express, encompassing both external and internal candidates. Outlined herein will be
consistently applied across all stages of the recruitment process, from initial job posting to final
candidate selection. All hiring managers, recruiters, and employees involved in the hiring
process are expected to adhere to these policies to maintain a standard of excellence and fairness
in building and maintaining the workforce of Freshdash Express.
10 Hiring Policy
1. Equal Employment Opportunity- Freshdash Express has a commitment in providing equal
opportunities for all candidates, ensuring that the hiring process is fair and free from
discrimination. This includes adhering to local and national laws regarding equal employment
opportunity.
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2. Inclusive Recruitment Process- Freshdash Express implemented a strategy to attract
candidates from diverse backgrounds. This could involve partnerships with organizations
promoting diversity, using inclusive language in job postings, and actively seeking out
candidates from underrepresented groups.
3. Transparency in Hiring Process- Clearly communicate the different stages of the hiring
process to candidates. This may include application reviews, interviews, assessments, and final
decision timelines. Transparency helps manage candidate expectations and enhances the overall
candidate experience.
4. Skills and Qualifications Criteria:
Clearly define the specific skills and qualifications required for each position. This ensures that
candidates possess the necessary capabilities to excel in roles related to online grocery delivery,
such as logistics, customer service, and technology proficiency. Certainly! Below are the skills
and qualifications relevant to positions within an online grocery delivery service.
Job Skills Qualification
Delivery Valid driver's license and clean High school diploma or
Driver driving record. equivalent.
Familiarity with local roads and Prior experience in
traffic patterns. delivery or transportation.
Time management skills to Physical fitness for lifting
ensure timely deliveries. and carrying packages.
Strong organizational skills for Ability to use GPS
managing multiple orders. navigation systems.
Customer service skills for Knowledge of basic
positive interactions during vehicle maintenance.
deliveries.
Customer Excellent communication skills, High school diploma or
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Service both written and verbal. equivalent.
Representative Problem-solving skills to Previous experience in
address customer inquiries or customer service.
issues. Familiarity with online
Ability to work in a fast-paced order processing systems.
environment. Patience and empathy in
Knowledge of the company's dealing with customer
products and services. concerns.
Multitasking abilities for Proficiency in basic
handling multiple customer computer skills.
interactions.
3. Warehouse Attention to detail for accurate High school diploma or
Associate order picking and packing. equivalent.
Ability to use inventory Previous experience in
management systems. warehouse operations.
Time management skills to Knowledge of inventory
meet order fulfillment control procedures.
deadlines. Familiarity with safety
Teamwork and collaboration for regulations in a warehouse
a smooth workflow. setting.
Physical fitness for lifting and Forklift certification (if
moving inventory. applicable).
4. Data Proficiency in data analysis Bachelor's degree in a
Analyst tools (e.g., Excel, SQL). relevant field (e.g., Supply
Analytical mindset for Chain Management, Data
interpreting supply chain data. Science).
Strong attention to detail and Previous experience in data
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accuracy in data reporting. analysis.
Ability to identify trends and Familiarity with supply
patterns in data. chain and logistics
Communication skills for concepts.
presenting insights to Knowledge of data
stakeholders. visualization tools (e.g.,
Tableau).
Problem-solving skills for
optimizing supply chain
processes.
5. Customer-Centric Orientation- Highlight the importance of hiring individuals who
understand and prioritize customer satisfaction. This could involve assessing candidates for their
communication skills, empathy, and ability to handle customer inquiries or concerns.
6. Professional Development Opportunities- Freshdash Express communicates to employee
growth and development. Detail the available training programs, mentorship opportunities, and
resources that support continuous learning and skill enhancement. Our online grocery delivery
service provides comprehensive training programs for employees, covering areas such as
customer service, logistics, and technology, with both onboarding sessions and ongoing
workshops to support skill development. Additionally, mentorship opportunities are available,
pairing experienced team members with new hires, fostering a collaborative learning
environment and ensuring continuous growth within the dynamic landscape of our industry.
7. Fair Compensation Practices- this outline the organization's approach to determining fair
and competitive compensation. Consider market rates, industry standards, and the skills and
experience of candidates to ensure equitable compensation packages.
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7.1 . Job Evaluation- The company use a systematic job evaluation process to assess the relative
value of each position within the organization. This involves considering factors such as job
responsibilities, required skills, and market demand.
7.2 External Competitiveness- Aligning compensation with industry standards and the broader
job market.
7.3 Total Rewards Package- Adopt a holistic approach to compensation, considering not only
base salaries but also a comprehensive benefits package. This includes healthcare, retirement
plans, bonuses, and other perks that contribute to the overall value of the compensation package.
7.4 Performance-Based Compensation- Implement performance-based compensation structures
that tie rewards to individual and organizational performance. This approach aligns employee
efforts with company goals and recognizes high performers accordingly.
7.5 Transparent Communication- Foster transparency in communicating the organization's
compensation philosophy to employees. Clearly articulate the factors influencing compensation
decisions, promoting a culture of openness and trust.
7.6 Legal Compliance - Adhere to all legal requirements related to compensation, including
minimum wage laws, overtime regulations, and other relevant labor standards. Compliance
ensures ethical and lawful compensation practices.
8. Flexible Work Arrangements- acknowledge the potential for flexible work arrangements,
especially considering the nature of the online grocery delivery industry, which may involve
varied shifts. Communicate the company's willingness to accommodate diverse scheduling
needs, promoting work-life balance.
9. Social Responsibility and Sustainability- In line with our commitment to social
responsibility and sustainability, our hiring practices prioritize candidates who share these
values, promoting a culture of environmental consciousness and community engagement.
Additionally, we actively seek partnerships with local suppliers to reduce our carbon footprint,
contribute to the local economy, and strengthen our ties with the communities we serve..
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10. Continuous Policy Review - Moreover, our employees are encouraged to participate in
volunteer programs and initiatives that contribute positively to the communities where we
operate, further embedding our commitment to social responsibility. By integrating sustainability
into our hiring and operational strategies, we aim to create a holistic approach that aligns with
our values and fosters a positive impact on both the environment and society at large.
Employee benefits
1. Health Insurance
Comprehensive medical, dental, and vision coverage to ensure the well-being of
employees and their families.
2. Delivery Driver Incentives:
Performance-based incentives for delivery drivers, encouraging timely and efficient order
deliveries.
3. Discounts on Groceries:
Employee discounts on the online grocery delivery service, fostering engagement and
loyalty.
4. Paid Time Off (PTO):
Generous PTO policies for vacations, holidays, and personal time, promoting work-life
balance.
5. Life Insurance:
Company-provided life insurance coverage to ensure financial security for employees and
their families.
6. Transportation Benefits:
Commuter benefits, including public transportation subsidies or parking allowances.
7. Sick Leave:
Paid sick leave for employees facing health issues or unexpected medical situations.
8. Parental Leave:
Additional time off and support for new parents, including maternity and paternity leave.
9. Uniform and Safety Gear:
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Provided uniforms and safety gear for delivery drivers, ensuring a professional and safe
work environment.
10. 13th Month pay
The 13th-month pay is a financial benefit equivalent to one-twelfth (1/12) of an
employee's annual salary. It serves as a year-end bonus, providing additional financial
support during the holiday season.
11. Social Security System Benefits
The organization offers financial support to employees in situations of disability, illness,
maternity, retirement, or loss of life, with the benefit amount contingent on their monthly
income. This initiative aims to safeguard the financial stability of employees and their
families in times of need.
12. Pag-ibig Fund
The contribution to the fund is set at a modest Php100 per month, offering employees
access to a range of financial advantages such as housing loans, short-term financial
assistance, and savings alternatives. This fund proves instrumental for employees aspiring
to establish financial security, particularly in the context of home ownership.
