Tashinga Jeche
Ttashinga.j@[Link] | + (204) 808-3361
Winnipeg, Manitoba R3T 3A9
SUMMARY
Dedicated employee seeking for a job in a fast pace environment. Whilst also looking for an
opportunity to work in a team-oriented atmosphere. Adept at self-motivation, committed and
determined in archiving my goals come what may. I have also shown negotiating and organizing
skills, sense of responsibility and my capacity to work hard and very well under pressure and a
great team worker. Excellent in handling a wide range of contact methods while accurately
documenting customer issues and providing first class service with every interaction.
SKILLS
Market and competitive analysis Market research and sales analysis
Consultative and relationship selling Superb legal research skills
Strategic planning Strong research skills
Presentations and public speaking Project management
Product knowledge Document control support
Client account management File and Records Management
EXPERIENCE
Customer service
HGS | Winnipeg, MB | May 2021-September 2021
Maintained knowledge of current promotions, exchange guidelines, payment policies and
security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales
and move overstock items.
Answered incoming telephone calls to provide information about products, services, store
hours, policies and promotions.
Research Assistant
Canadian council of young feminists | Winnipeg, Manitoba | Jan 2020-Jan 2021
Performed in-depth research to answer complex questions.
Prepared and edited reports, presentations and articles using MS Word and PowerPoint.
Collaborated with undergraduate and graduate students to provide research guidance and
supervision.
Supported project leads in preparing regulatory documentation and presentations highlighting
findings.
Developed reports and recommendations regarding research outcomes.
Customer Service
Salvation army | Winnipeg, MB | Jan 2019-Aug 2019
Informed customers about billing procedures, processed payments and provided payment
option setup assistance.
Reviewed account and service histories to identify trends and issues.
Documented conversations with customers to track requests, problems and solutions.
Cultivated impactful relationships with customers and drove business development by
delivering product knowledge.
Internship
Mavhunga Law firm | Zimbabwe, Harare | Jan 2016-Jan 2017
Identified and analyzed legal documents, discovery documents and contracts.
Produced well-researched and articulate legal briefs, pleadings and statements.
Responded quickly to client calls and inquiries, asking open-ended questions to deliver
applicable information.
Participated in client interviews, observed questioning process and took notes to document
information.
EDUCATION AND TRAINING
Bachelor of Arts: Political science
University of Manitoba | Winnipeg, MB, Canada | 2021
Diploma: Human Rights
Intentional College of Manitoba Winnipeg | Manitoba, Canada | August 2019
High School Diploma: Arts
Chisipite Senior School | Harare, Zimbabwe | 2015
Cover letter
RE: Customer representative position
Dear Human Resources,
I would like to express my interest in the customer representative position. I am a self-
motivated and progress-driven Customer [Link] with an extensive background
in this industry. With a long-standing record of initiative and innovation, I have developed and
executed strategies which I believe will bring value to Customer service .Throughout the course
of my career, I have honed my abilities. I am an astute problem-solver capable of prioritizing
and managing complex projects with proficiency.
In my previous role, I exercised decision-making, customer service, and critical thinking in
contribution of team efforts and organizational
improvements. I am open-minded and focused on new developments in my field. I have proven
to be effective and motivational, with proficiency in critical thinking and collaborative work. I
enjoy brainstorming and coordinating efforts to achieve a common [Link] take a moment
to review my enclosed resume and accompanying credentials. I would appreciate the
opportunity to speak with you regarding my candidacy for the customer service role.I am
looking forward to your response and thank you for your consideration.
Sincerely,
Tamia Jeche
