Process Responsibility Matrix Management Operation Support Other

Management System & Processes

Business Review & Improvement

Document Control & Knowledge

The process matrix provides a very convenient overview of all the processes that

Inspection & Calibration (QC)

Human Resources & Training

Storage, Packing & Shipping
Production/Manufacturing
make up your management system. Defining the sequence and interaction of

Facilities & Maintenance

Order/Quote Fulfillment

Design & Development

Procurement & Supply

processes is also a requirement. This process matrix itself can satisfy this

Operational Planning
Quality Management
Sales & Marketing
Business Planning

Customer Service
Corrective Action
requirement.

ISO 9001:2015

Internal Audit

Other 1

Other 2

Other 3

Other 4

Other 5

Other 6
1. Enter the process/functional area names in Row 2, we've included examples to get
you started.

2. Enter an 'X' in the cell if the process has responsibility for ensuring conformity to
clause(s) listed below.

3. Using the 'filter' drop-down menu, select 'X' to show the applicable clauses for
each process.

4 Context of the Organization

4.1 Organizational Context Q X X

4.2 Relevant Interested Parties Q X X

4.3 Management System Scope Q X X

4.4 Management System Processes Q X X X X X X X X X X X X X X X X X X

5 Leadership, Commitment and Worker Participation

5.1 Leadership and Commitment

5.1.1 General Q X X

5.1.2 Customer Focus Q X X X X X X X X X X X X X X X X X X

5.2.1 Establishing our Policies Q X X

5.2.2 Communicating our Policies Q X X

5.3 Roles, Responsibilities and Authorities Q X X X X

6 Planning

6.1 Actions to Address Risks and Opportunities Q X X X X X X X X X X X X X X X X X X

6.2 Objectives & Planning to Achieve Them Q X X X

6.3 Planning for Change Q X X X X X

7 Support

7.1 Resources

7.1.1 General Q X X X X X X X X X X X X X X X X X X

7.1.2 People Q X X X X

7.1.3 Infrastructure & Natural Resources Q X X X X

Process Responsibility Matrix Management Operation Support Other

Management System & Processes

Business Review & Improvement

Document Control & Knowledge

The process matrix provides a very convenient overview of all the processes that

Inspection & Calibration (QC)

Human Resources & Training

Storage, Packing & Shipping
Production/Manufacturing
make up your management system. Defining the sequence and interaction of

Facilities & Maintenance

Order/Quote Fulfillment

Design & Development

Procurement & Supply

processes is also a requirement. This process matrix itself can satisfy this

Operational Planning
Quality Management
Sales & Marketing
Business Planning

Customer Service
Corrective Action
requirement.

ISO 9001:2015

Internal Audit

Other 1

Other 2

Other 3

Other 4

Other 5

Other 6
1. Enter the process/functional area names in Row 2, we've included examples to get
you started.

2. Enter an 'X' in the cell if the process has responsibility for ensuring conformity to
clause(s) listed below.

3. Using the 'filter' drop-down menu, select 'X' to show the applicable clauses for
each process.

7.1.4 Operational Environment Q X X X X X

7.1.5 Monitoring & Measurement Tools Q X X X X X X

7.1.6 Organizational Knowledge Q X X X X X X X X X X X X X X X X X X

7.2 Competence Q X X X X

7.3 Awareness Q X X X X X X X X X X X X X X X X X X

7.4 Communication Q X X X X X X X X

7.5.1 Management System Documents Q X X X X X X X X X X X X X X X X X X

7.5.2 Creating & Updating Q X X

7.5.3 Controlling Documented Information Q X X X X X X X X X X X X X X X X X X

8 Operation

8.1 Operational Planning & Control Q X X X X X X X X X X X

8.2 Determining Requirements for Products

8.2.1 Customer Communication Q X X X X X X X

8.2.2 Determining Requirements Q X X X X

8.2.3 Reviewing Requirements Q X X

8.2.4 Changes in Requirements Q X X

8.3 Design & Development

8.3.1 General Q X X X X X

8.3.2 Planning Q X X X X

8.3.3 Inputs Q X X X X

8.3.4 Controls Q X X X X
Process Responsibility Matrix Management Operation Support Other

Management System & Processes

Business Review & Improvement

Document Control & Knowledge

The process matrix provides a very convenient overview of all the processes that

Inspection & Calibration (QC)

Human Resources & Training

Storage, Packing & Shipping
Production/Manufacturing
make up your management system. Defining the sequence and interaction of

Facilities & Maintenance

Order/Quote Fulfillment

Design & Development

Procurement & Supply

processes is also a requirement. This process matrix itself can satisfy this

Operational Planning
Quality Management
Sales & Marketing
Business Planning

Customer Service
Corrective Action
requirement.

ISO 9001:2015

Internal Audit

Other 1

Other 2

Other 3

Other 4

Other 5

Other 6
1. Enter the process/functional area names in Row 2, we've included examples to get
you started.

2. Enter an 'X' in the cell if the process has responsibility for ensuring conformity to
clause(s) listed below.

3. Using the 'filter' drop-down menu, select 'X' to show the applicable clauses for
each process.

8.3.5 Outputs Q X X X X

8.3.6 Changes Q X X X X

8.4 Control of Suppliers, External Processes and Contractors

8.4.1 General Q X X X X X X X X

8.4.2 Purchasing Controls Q X X X X X

8.4.3 Purchasing Information Q X X X X X X X

8.5 Production & Service Provision

8.5.1 Control of Production & Service Provision Q X X X X X X X

8.5.2 Identification & Traceability Q X X X X X X X

8.5.3 3rd Party Property Q X X X X X X X X

8.5.4 Preservation Q X X X X X X

8.5.5 Post-delivery Activities Q X X X X X X X X

8.5.6 Control of Changes Q X X X X X X X

8.6 Release of Products & Services Q X X X X X X

8.7 Non-conforming Outputs Q X X X X X X X X X X X X X

9 Performance Evaluation

9.1 Monitoring, Measurement, Analysis and Evaluation

9.1.1 General Q X X X X X X X X X X X X X X X X X X

9.1.2 Customer Satisfaction Q X X X X X X

9.1.3 Analysis & Evaluation Q X X X X X X

9.2 Internal Audit Q X X X X X X X

Process Responsibility Matrix Management Operation Support Other

Management System & Processes

Business Review & Improvement

Document Control & Knowledge

The process matrix provides a very convenient overview of all the processes that

Inspection & Calibration (QC)

Human Resources & Training

Storage, Packing & Shipping
Production/Manufacturing
make up your management system. Defining the sequence and interaction of

Facilities & Maintenance

Order/Quote Fulfillment

Design & Development

Procurement & Supply

processes is also a requirement. This process matrix itself can satisfy this

Operational Planning
Quality Management
Sales & Marketing
Business Planning

Customer Service
Corrective Action
requirement.

ISO 9001:2015

Internal Audit

Other 1

Other 2

Other 3

Other 4

Other 5

Other 6
1. Enter the process/functional area names in Row 2, we've included examples to get
you started.

2. Enter an 'X' in the cell if the process has responsibility for ensuring conformity to
clause(s) listed below.

3. Using the 'filter' drop-down menu, select 'X' to show the applicable clauses for
each process.

9.3.1 Management Review - General Q X X X X

9.3.2 Management Review - Inputs Q X X X X

9.3.3 Management Review - Outputs Q X X X X

10 Improvement

10.1 General Q X X X

10.2 Non-conformity & Corrective Action Q X X X X X X X X X X X X X X X X X X

10.3 Improvement Q X X X X X X X X X X X X X X X X X X
Process Application
4. Use this worksheet to map out how your organization establishes, implements, maintains and continually improves its
management system, its processes and their interactions, in accordance with the requirements of ISO 9001:2015 Clause
4.4.

5. The completed process matrix becomes the roadmap to the entire management system. It allows personnel to clearly
understand how your organization’s processes fit together.

4.4.1a 4.4.1a 4.4.1a 4.4.1b 4.4.1c 4.4.1d 4.4.1e 4.4.1f 4.4.1f 4.4.1g 4.4.1h
Process Name
Inputs Activities Ouputs Interaction Criteria & Methods Resources Responsibility Risks Opportunities Evaluation Improvement
Management System & Processes Standards Conformance to Customer satisfaction See quality manual and Process performance Defined in business plan Top Management Refer to the Risk & Refer to the Risk & Internal audit Refer to the Corrective
Management system data requirements Compliance data/evidence interactions Map (Appendix Process control Quality Manager Opportunity Register Opportunity Register Business review meetings Action Log and the Process
1) and Process Matrix Scorecards/dashboards Effectiveness Assessment
Form

Business Planning Interested party Strategic planning Business plan See quality manual and Achievement of business Defined in business plan Top Management Refer to the Risk & Refer to the Risk & Internal audit Refer to the Corrective
requirements Risk management Key measures interactions Map (Appendix plan Opportunity Register Opportunity Register Business review meetings Action Log and the Process
Environmental risks Communication 1) and Process Matrix Improvement of key Scorecards/dashboards Effectiveness Assessment
OHS hazards Policies measures Form
Market research Objectives Net income
Customer feedback
Organizational vision
Past experience

Sales & Marketing Market research Explore new product Pricing See quality manual and Revenue growth Defined in business plan Sales & Marketing Manager Refer to the Risk & Refer to the Risk & Internal audit Refer to the Corrective
Innovation opportunities Design inputs interactions Map (Appendix Net income Opportunity Register Opportunity Register Business review meetings Action Log and the Process
Competitive data Set pricing Marketing media 1) and Process Matrix Scorecards/dashboards Effectiveness Assessment
Industry benchmarking Develop marketing Customer feedback Form
Publish sales literature

Quality Management
Business Review & Improvement
Operational Planning
Order/Quote Fulfillment
Design & Development
Production/Manufacturing
Procurement & Supply
Inspection & Calibration (QC)
Storage, Packing & Shipping
Facilities & Maintenance
Corrective Action
Internal Audit
Customer Service
Human Resources & Training
Document Control & Knowledge
Other 1
Other 2
Other 3
Other 4
Other 5
Other 6