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The interaction between customer Abdulrahman and agent Onyebuchi lasted approximately 5 minutes, during which Abdulrahman attempted to reset his password. The chat ended due to inactivity before the agent could assist him further. After the chat, Abdulrahman was prompted to provide feedback on the service received.

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22 views1 page

Transcript

The interaction between customer Abdulrahman and agent Onyebuchi lasted approximately 5 minutes, during which Abdulrahman attempted to reset his password. The chat ended due to inactivity before the agent could assist him further. After the chat, Abdulrahman was prompted to provide feedback on the service received.

Uploaded by

nt2gjqdqdk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Interaction ID: 10315918

Conversation Between:
Customer Name: Abdulrahman
Agent Name: Onyebuchi

Started: 11/14/2023, 3:32:15 PM


Ended: 11/14/2023, 3:37:13 PM

-- BEGIN TRANSCRIPT --
[11/14/2023, 3:32:15 PM] from: Athena™ :: Please select an option below
[11/14/2023, 3:32:23 PM] from: Abdulrahman :: My Bets
[11/14/2023, 3:32:23 PM] from: Athena™ :: Please select an option below
[11/14/2023, 3:32:39 PM] from: Abdulrahman :: Take me back to the query selection
menu
[11/14/2023, 3:32:39 PM] from: Athena™ :: Please select an option below
[11/14/2023, 3:32:42 PM] from: Abdulrahman :: Password Reset
[11/14/2023, 3:32:42 PM] from: Athena™ :: Please select an option below
[11/14/2023, 3:33:42 PM] from: Athena™ :: You have not made a selection, we are
automatically transferring you to the chat queue
[11/14/2023, 3:33:42 PM] from: Athena™ :: You are in our chat queue, please wait
for the next available agent
[11/14/2023, 3:33:56 PM] from: Onyebuchi :: Welcome to Betway, your #1 betting
site. You are chatting to Onyebuchi .How may I assist you today?
[11/14/2023, 3:33:59 PM] from: Onyebuchi :: I am pleased to have you here.
[11/14/2023, 3:34:39 PM] from: Onyebuchi :: Abdulrahman please how may I assist you
?

[11/14/2023, 3:35:47 PM] from: Onyebuchi :: Are we still connected?


[11/14/2023, 3:36:33 PM] from: Onyebuchi :: Abdulrahman I have not heard from you
in some time, should you not respond, i will have to terminate the chat ?

[11/14/2023, 3:37:06 PM] from: Onyebuchi :: Due to inactivity I'll unfortunately


have to end the chat. If you require any further help, please contact us again.
[11/14/2023, 3:37:13 PM] Notice :: Interaction Ended
[11/14/2023, 3:37:13 PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[11/14/2023, 3:37:32 PM] from: Abdulrahman :: Need the steps to reset my password
[11/14/2023, 3:38:13 PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[11/14/2023, 3:39:02 PM] from: Athena™ :: Interaction Transcript
-- END TRANSCRIPT --

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