Olive C (27/3/2023, [Link] pm): Hi Issa! My name is Olive.
Please give me a moment
while I pull up your account.
Olive C (27/3/2023, [Link] pm): Thank you for reaching out today! Could you please
confirm the first and last name, along with the email address on file for the
account in question?
Issa (27/3/2023, [Link] pm): Issa Agamao. angel4tony888@[Link]
Olive C (27/3/2023, [Link] pm): Thank you for confirming the email address on
file. How can I assist you today?
Issa (27/3/2023, [Link] pm): Had a 9:30pm reservation Sunday, 03/26/23 at UMI
Sushi & Oyster Bar and the 💯 points was not added to my 14,000 points as of
03/13/23.
Olive C (27/3/2023, [Link] pm): That reservation is still listed as 'Pending.'
Reservations can be left pending for up to a week before being marked 'Seated.' If
your reservation still isn't awarded its points after April 3rd, please let us know
so that we can have that corrected.
Olive C (27/3/2023, [Link] pm): it shows pending for us
Olive C (27/3/2023, [Link] pm): please allows us a week
Issa (27/3/2023, [Link] pm): No! It shows Reservation COMPLETED
Olive C (27/3/2023, [Link] pm): it still shows as pending for us
Olive C (27/3/2023, [Link] pm): please allow it a week
Issa (27/3/2023, [Link] pm): You earned 100 points on this reservation
Olive C (27/3/2023, [Link] pm): I know it is rare, but sometimes takes longer
Olive C (27/3/2023, [Link] pm): please allow it a week
Issa (27/3/2023, [Link] pm): That’s very unusual to allow for a week to get 100
points added to my account.
Unless OpenTable had changed the policy for customer’s account be credited!!!
Olive C (27/3/2023, [Link] pm): please, it can take up to a week for the points to
show sometimes
Issa (27/3/2023, [Link] pm): This has never happened to my account since I signed
up several years ago!
Olive C (27/3/2023, [Link] pm): I understand, but it can happens
Issa (27/3/2023, [Link] pm): Am I chatting with a Robot or a live person?
Olive C (27/3/2023, [Link] pm): I am a human, a live agent
Issa (27/3/2023, [Link] pm): 😎. Can I get a reference # for our chat in case
after a week the 100 points is not added to my OpenTable account. Thank you 😊
Olive C (27/3/2023, [Link] pm): this is the Case Number #20363738
Issa (27/3/2023, [Link] pm): Thank you and I’ll be checking my OpenTable account
next week!
Olive C (27/3/2023, [Link] pm): alright, Is there anything else I can help you
with today?
Issa (27/3/2023, [Link] pm): Pls confirm if this is the website to chat with an
OpenTable live customer service - [Link]
Olive C (27/3/2023, [Link] pm): I would recommend you go to this website first
[Link]
Olive C (27/3/2023, [Link] pm): as the link changes from chat to chat
Issa (27/3/2023, [Link] pm): Ok, thank you and have a good evening!
Olive C (27/3/2023, [Link] pm): You too, Thanks again for reaching out today. I
will be closing out this chat. You will have access to complete a at survey at the
end of this chat asking you to rate how satisfied you are with our interaction
today, I would appreciate it if you could please rate how satisfied you are with my
assistance. Enjoy the rest of your day!
