ANIKET.D.

GURAV
PROFILE
Current Address
AL Murooj Appt Flat .No Experienced in Front Office Department with over 10 years in the hospitality industry, demonstrating
44 Juffair Manama strong leadership skills, exceptional customer service, and operational expertise. Proven track record of
Bahrain improving guest satisfaction, enhancing team performance, and optimizing front office operations.
Permanent Results oriented, motivated and focused on customer satisfaction.
Address
At. Pishekamte PROFESSIONAL EXPERIENCE
gawthanwadi
Taluka. Kankavli
Dist.Sindhudurg Currently working with Taj Plaza Hotel Juffair Bahrain as a Front Office Supervisor from 4th Feb 2024 to
State. Maharastra until current date
416602  Trains, cross–trains, and retrains all front office personnel.
 Participates in the selection of front office personnel.
Phone number  Schedules the front office staff.
+973 35517126  Supervises workload during shifts.
+91 7507235361  Evaluate the job performance of each front office employee.
 Maintains working relationships and communicates with all departments.
Email  Maintains master key control.
 Verifies that accurate room status information is maintained and properly communicated.
[email protected]  Resolves guest problems quickly, efficiently, and courteously.
m  Updates group information. Maintains, monitors, and prepares group requirements. Relays
information to appropriate personnel.
SKILLS  Reviews and completes credit limit report.
 Works within the allocated budget for the front office.

 Receives information from the previous shift manager and passes on pertinent details to
Learn new the incoming manager.
things.  Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Adaptable &  Enforces all cash handling, check-cashing, and credit policies.
Punctuality  Conducts regularly scheduled meetings of front office personnel Wears the proper uniform
 at all times.
Team Facilitator
 Requires all front office employees to wear proper uniforms at all times.
 Key account
 Upholds the hotel’s commitment to hospitality.
management
 Prepare performance reports related to the front office.
 Leadership and  Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance,
team monitor credit reports and maintain close observation of daily house count. Monitor the
management selling status of the house daily, allowance etc.
 Customer  Monitor high-balance guests and take appropriate action.
service  Ensure implementation of all hotel policies and house rules.
 Operate all aspects of the Front Office computer system, including software maintenance,
LANGUAGES report generation and analysis, and simple configuration changes..
English  Ensure logging and delivery of all messages, packages, and mail in a timely and professional
Arabic manner.
Hindi  Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all
guests managers and other employees.
Marathi
 Monitor all V.I.P.’s special guests and requests.
 Maintain the required pars level of all front office and stationery supplies.
HOBBIES  Review daily front office work and activity reports generated by Night Audit.
 Review Front office log book and Guest feedback forms on a daily basis.
 Travelling  Maintain an organized and comprehensive filing system with documentation of purchases,
 Cooking vouchering, schedules, forecasts, reports and tracking logs.
 Perform other duties as requested by management.
 Camping
Worked as a Proprietor N.H.66 FOOD GARAGE MULTI CUISINE RESTAURANT kankavli Sindhudurg
Maharashtra India from 10th June 2021 to 1st Feb 2024.
 Training new employees and providing them with on-the-job training to ensure that they are
able to perform their jobs safely and efficiently
 Establishing relationships with suppliers to ensure the restaurant has access to the products it
needs to operate efficiently
 Reviewing financial statements and sales reports to monitor business performance and make
adjustments where necessary
 Maintaining an inventory of food items to ensure that there is always enough for customers to
purchase without running out
 Scheduling staff members’ shifts and making sure that they are aware of their schedules
 Supervising employees’ work performance and addressing performance issues as they arise
 Training employees in food preparation techniques, including cooking methods and food safety
practices
 Overseeing the restaurant’s operation, including hiring and firing staff members and
maintaining inventory levels of supplies
 *Providing customer service by greeting patrons, seating them in booths or at tables, and
serving food and beverages

Worked with Angriya Sea eagle cruises Domestic cruise from March 2018 in front office department as
a Terminal In charge and Admin Manager till 20th May 2021

 Send Passenger on board report to captain.

 Handle proper guest embarkation and disembarkation process.
 Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs
special services for VIP Guest’s.
 Assists in VIP’s arrival departure in absence of guest relation officers.
 Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior.
 Checks on registration cards of arriving guests and ensures all information should be filled
on each cards either by Guest Relation Officers or the guests.
 Assists in handling room lock problems.
 Prepares and checks for VIP’s arrival and escorts guests to rooms.
 Co-ordinates with all departments concerned in order to maintain Front Office functions
properly.
 Answers guests inquire, handle complaints and attend to the needs of the guests.
 Short brief to customer about do’s n don’t’s on cruise as well guidance about restaurant
and pubs
 Approves the working schedule for the front office attendants.
 Conducts and ensures the neat of appearance of front office attendant as well as correct
attitude and behavior, discusses problems that encountered on this point with front office
manager, assistant front office manager and their shift leaders.
 Assigns and Approves Duty roster for all Front desk staffs.
 Ensures proper labor relations and conditions of employment are maintained.
 Maintains records, prepares reports, and composes correspondence relative to the work.
 Executes plans, policies, and programs in business and financial affairs, property and
equipment, supplies, housekeeping, clothing, food service, laundry, stores, forms,
buildings and grounds maintenance, engineering and safety programs, and prison
industries.
 May occasionally perform any task assigned to subordinate staff, consistent with any
licensing or certification requirements
 Performs related work as assigned

Worked with FERN GROUP OF HOTELS from 3RD January 2018 to 28th January 2018 in front office
department as DUTY MANAGER

DUTIES AND RESPONSIBILITIES:-

  Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs
special services for VIP Guest’s.
 Assists in VIP’s arrival departure in absence of guest relation officers.
 Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior.
 Checks on registration cards of arriving guests and ensures all information should be filled
on each cards either by Guest Relation Officers or the guests.
 Assists in sending guest messages or faxes.
 Gives the instructions to the Night Reception, during the high occupancy periods,
regarding: walk-in guests and release room blocked because of no- shows
 Assists in handling room lock problems.
 Prepares and checks for VIP’s arrival and escorts guests to rooms.
 Co-ordinates with all departments concerned in order to maintain Front Office functions
properly.
 Operates the front office computer system in order to assist front office attendants.
 Checks group department, fit and ensure switchboard makes appropriate wake up calls.
 Handles guest complaints and other related problems and reports on the Assistant
Manager’s log book.
 Assists reception, business centre, cashier, concierge and bell captain during they are busy.
 Answers guests inquire, handle complaints and attend to the needs of the guests.
 Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
 Authorizes charges to be made for late departures and/or compliments on them.
 Promotes and maintains good public relations.
 Motivates and maintains good staff relations.
 Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
 Follows up in credit check report, liaise with credit manager.
 To responsible for front office operation during the absence of Front Office Manager.
 To discuss all matters that needed to follow up with the next shift Reception Manager.
 Approves the working schedule for the front office attendants and submits them to front
office manager.
 Conducts and ensures the neat of appearance of front office attendant as well as correct
attitude and behavior, discusses problems that encountered on this point with front office
manager, assistant front office manager and their shift leaders.
 Assigns and Approves Duty roster for all Front desk staffs.

Worked with FORT JADHAV GADH in Pune from 9TH JAN 2017 to 28th NOV 2017 in front office
department as Front Office Executive.

Worked with CRYSTAL PALACE HOTEL 4 Star Category in AL fateh Juffair Bahrain from 25TH July 2015 till
03st Nov 2016 in front office department as Front Office Executive.

DUTIES AND RESPONSIBILITIES:

 Register guests and assigns rooms. Accommodates special requests whenever possible.
 Assists in preregistration and blocking of rooms for reservations.
 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling
policies and procedures.
 Understands room status and room status tracking.
 Knows room locations, types of rooms available, and room rates.
 Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
 Coordinates room status updates with the housekeeping department by notification
housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use
rooms.
 Possesses a working knowledge of the reservations department. Takes same day reservations
and future reservations when necessary. Knows cancellation procedures.
 File room keys ( only for manual room key hotels)
 Knows how to use front office equipment.
 Process guest check-outs.
 Performing cashier related functions like posting charges to guest accounts, raising paid out's,
 currency exchange,
 Follows procedures for issuing and closing safe deposit boxes used by guests.
 Uses proper telephone etiquette.
 Uses proper mail, package, and message handling procedures.Courier Mail Register
 Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and
meetings taking place in the hotel.
 Attends department meetings.
 Reports any unusual occurrences or requests to the manager or assistant manager.
 Knows all safety and emergency procedures, Is aware of accident prevention policies.
 Maintains the cleanliness and neatness of the front desk area.

Understand that business demands sometimes make it necessary to move employees from
their accustomed shift to other shifts.
 To be aware of all front office procedures and assist with reception duties when required.
 To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
 Willing to undertake any reasonable request made by management in any other areas of the
house.
 Open and close the availability as and when required of hotel in all the GDS channels, IDS
channels and on the hotel website.
 Configuring rates on the hotels property mangement system.
 Processes reservations by mail, telephone, telex, cable, fax systems referral.
 Knows the type of rooms available as well as their location and layout.
 Knows the selling status, rates, and benefits of all packages plans.

Worked with PANORAMIC GROUP of hotels 3 Star Category in Goa from July-2013 to March-2015 in
front office department as a Front office Associate.

 Performing cashier related functions like posting charges to guest accounts, raising paid out's,
currency exchange,
 Follows procedures for issuing and closing safe deposit boxes used by guests.
 Uses proper telephone etiquette.
 Uses proper mail, package, and message handling procedures.Courier Mail Register
 Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and
meetings taking place in the hotel.
 Attends department meetings.
 Reports any unusual occurrences or requests to the manager or assistant manager.
 Knows all safety and emergency procedures, Is aware of accident prevention policies.
 Maintains the cleanliness and neatness of the front desk area.
 Understand that business demands sometimes make it necessary to move employees from
their accustomed shift to other shifts.

TRAINING

HOTEL NEELAM COUNTRYSIDE HOTEL KANKAVLI INDIA

(May 2011 – Nov 2011)
Completed six months of industrial training in Housekeeping, Front Office, and F&B production.
Was a member of F O & F&B team for VIP service in 86th AKHIL BHARTIYA MARATHI SATHIYA
SAMHELAN held in chiplun in year Jan 2013.
Was a part of front Office in GARVI GUJARAT THEME DINNER which was held in our college in Jan 2013
Was a part of Front Office department in AFGHANISTAN BAKKHA THEME LUNCH held in our college in
2012.
Attended several ODC held in nearby Chiplun
EDUCATION

Year Qualifications Institution / University

Regal College of Hotel Management, Mumbai

2010- 2013 B.Sc. in Hotel and Tourism Management university

2008-2010 H.S.C ( Commerce ) JVM Mehta Mumbai Board

2008 S.S.C St. Ursula High School ( Kolhapur Board )